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BankT&D Consulting
We help our clients build better, stronger banks



A Comprehensive view of our
Capabilities & Credentials

Contact:
Hussain Mazhar
Director - Islamic Banking Services
Office: +44 1483 776888
Fax: +44 1483 747892
Mobile: +973-39940390
Email: hussain.mazhar@banktandd.com
Skype: hussainmazhar
Website: www.banktandd.com



                                        © 2010 BankT&D Consulting   1
Table of Contents

1- Executive Summary - BankT&D Introduction…………….. 03 – 10

2- Islamic Banking Services…………………………………… 11 – 16

3- Appendix – Our Experiences ………………………………. 17 – 28

4- Contact Details …………………………………... …………. 29




                      © 2010 BankT&D Consulting         2
EXECUTIVE SUMMARY




     © 2010 BankT&D Consulting   3
About Us
                                                  Assessing
                                                   Services,
                                                   Products,
                                                 Structures &
                                                   Markets



                    Helping with
                                                                                   Designing Tools
                     expansion
                                                                                   & Processes to
                      through          • Established in 2003
                                                                                     Optimize
                     mergers &         • Primary Focus – Implementation of
                                         Strategy                                   Performance
                    acquisitions       • All experienced bankers from blue chip
                                         multi-national banks
                                       • Multi-cultural executives representing
                                         more than 10 different nationalities
                                       • Minimum experience of 20 years
                                       • Executives represent all functions of a
                                         bank & are respective subject matter
                                         experts



                                                                        Building solid
                              Transferring
                                                                             Risk
                               knowledge
                                                                        Management
                            through training
                                                                        structures to
                              & mentoring
                                                                       manage growth


Executive Summary                              © 2010 BankT&D Consulting                             4
Our Reach
          A global player: We have the global reach and local market experience to ensure
          our clients achieve their objectives




                                       EUROPE
          NORTH AMERICA                 London
                                        Amsterdam                                           SOUTH EAST ASIA
                    Chicago             Geneva                                           Beijing
                                        Athens                                           Karachi
                                        Istanbul                                         Dhaka
                                                                                         Djakarta


                                                                         Riyadh
                                              Cairo
                                                                         Abu Dhabi
                                              Lagos
                                                                         Dubai
                                              Nairobi
                                                                         Kuwait
                                              Lome
                                                                         Amman
                                                                         Beirut
                                            AFRICA                       Damascus
                                                                         Tbilisi
                                                                         Almaty

                                                                         MIDDLE EAST &
                                                                         CIS



Executive Summary                            © 2010 BankT&D Consulting                                        5
Our „Unique Selling Point‟
1 Executive Summary – Leverage across industry and functional practices



     Our „on-the-job‟ experience across countries and functions allows us to
     combine best practices globally and offer the same to our customers

           Territories        North                    Africa          Middle-East                      South East
                                       Europe                                         Central Asia
                             America                                                                      Asia


           Functions
                Top line
                Growth

                Risk
             Management
                                                             Best
                                                                             Cultures, Skills, Issues
             Operations                                    Practices
             Optimization

            Organizational
            Effectiveness
                                                          Competencies,
                 M&A                                       Experience,
             Transactions                                  Knowledge
               Support
                Islamic
                Finance




Executive Summary                               © 2010 BankT&D Consulting                                            6
Our Services
We offer a comprehensive range of services to financial institutions




   - New Products     - Credit Risk         - Process Analysis         - Fostering           - Identifying
   - New Delivery     - Market Risk         - Process                  changes in            targets
   - Channels         - Operational Risk    Improvement                organisational        - Valuation
   - New Customers    - Enterprise Risk     - Process                  culture, individual   - Negotiation
   - Cross-selling    - Basel II            Modelling                  growth and            - Due Diligence
   - New Markets      - Independent         - Implementation           teamwork              - Completion
   - New Businesses   Reviews               - Quality Tracking         - Developing          - Post M&A
   - Sales            - Policy &            - Rapid                    leaders               Integration
   Management         Procedure             Automation of              - Training
                      Updates               Manual Processes

                              OR                                            OR

Executive Summary                          © 2010 BankT&D Consulting                                  7
Our Approach
2.1 Introduction to Arthur D. Little – Side by side approach


     BankT&D Approach is unique in terms of not only providing solutions to
     problems but also transferring the knowledge and expertise to its Clients
     thereby making them the Champions and ensuring continuous success

           Kick-off           Sweat                 Transfer                   Support            Observe

                                                                                                      …




      We steer and       We identify           Client takes over         Client takes       Client is the
       analyze             problems and           the                        ownership           Champion of its
                           their solutions        implementation                                 business
      Client provides                                                      We withdraw and
       data               Client provides       We provide                 provide support    We observe and
                           input and support      hands-on support           through post-       give periodic
                                                  and knowledge              implementation      assistance
                                                  transfer                   analysis



                                                                                                   Client       BankT&D


Executive Summary                              © 2010 BankT&D Consulting                                    8
Our Customers
       Europe & N. America   Middle East & CIS                      Africa   South East Asia




Executive Summary                       © 2010 BankT&D Consulting                         9
Our Team
Norman Bernard                                     Aslam Aziz                                      Vinay Bijawat
Chairman                                           Managing Director,                              Executive Director,
Bank T&D                                           Head of Operations Optimization                 Top-line Growth & Risk
Advisory Board                                     Practice                                        Management Practice

Norman has consulted extensively for               Aslam has over 30 years of international        Vinay has over 20 years of international
financial services in W. Europe and the US,        banking experience including assignments        banking experience. He spent 15 years with
Poland, Croatia, Slovenia, Oman, Pakistan,         with Citibank in Pakistan, Qatar, Morocco,      Citigroup in various Emerging Market
Saudi Arabia, Kuwait, UAE and a number of          Turkey and UK. He served as CEO of              countries and served as Managing Director
Latin American and Asian countries. Norman         Orbian, a joint venture between Citibank and    and EMEA Operating Committee Member of
previously worked for Booz Allen &                 SAP. In 2002 he became CEO of Habib Allied      Citigroup. Prior to Citigroup, he worked
Hamilton and McKinsey & Co and was a               International Bank plc. Aslam holds degrees     with ANZ Banking Group in India and
founding partner of London based financial         in Electrical Engineering & Business            Australia,
services specialists First Consulting. Norman      Administration from IBA, Karachi.
holds an MBA from Cranfield University.

Kenneth Pasternak                                  Mazhar Latif                                    Hussain Mazhar
Executive Director                                 Executive Director                              Director
Head Organizational Effectiveness                  Mergers, Acquisitions                           Islamic Banking Services
Practice                                           & Divestitures Practice

Ken has over 35 years of experience in             Mazhar is a chartered accountant with over      Hussain has extensive 23 years experience
management       development,        institution   25 years international banking experience in    with last 12 years focused on Islamic
building, and corporate banking. He was            mergers and acquisitions and finance. He        Banking. He has launched Islamic Divisions in
Director of Education and Training for the         spent 18 years with Citigroup in various        Saudi Arabia, Pakistan, UAE & Bahrain.
European Bank for Reconstruction and               senior roles and worked on all aspects of the   Experience includes – Strategic Planning,
Development. Prior to that he spent 18             M&A transactions across Western and             maximizing       productivity,     expanding
years at Citibank with assignments in New          Eastern Europe, Middle East and Africa          distribution, ensuring Sharia compliance,
York, London, Helsinki, Istanbul, and Brussels.    regions                                         creating products, converting portfolios to
He is a graduate of Yale University.                                                               Islamic, implementing systems, Process
                                                                                                   Engineering, Branding & Marketing,
Executive Summary                                           © 2010 BankT&D Consulting                                            10
ISLAMIC BANKING SERVICES




Islamic Banking Services           © 2010 BankT&D Consulting   11
Internal Focus
  Internal focus - 2 key areas – Our Clients‟ „Revenue Growth‟ and „Operational
  Excellence‟

                                         Revenue               Operational
     - Set up Islamic Division/ Bank                                         - Set up Sharia Board & TOR
     - Strategic Planning & Structure                                        - Risk & Credit Policies
     - Improving Distribution                                                - Operational Policies
     - Branding                                Increase    Strengthen        - Sharia Compliance & Audit
                                            Competitive-   Organizational
                                                   ness    Governance
      -   Market & Needs Research                                            - E2E Process Engineering
      -   Innovative Product Offerings      Ensure                           - Standard Procedures
                                           Customer Islamic     Optimize
      -   Customer Feedback Tools                               Processes    - Internal Audit Mechanism
                                          Satisfaction Bank
      -   Conversion from                                                    - Sharia Co-ordination
          Conventional to Islamic                          Develop
                                               Ensure
                                                           Competencies
                                               Growth
                                                                             -   Identify Knowledge Gaps
      - Quality Assurance Systems                                            -   Training & Development
      - Needs Research                                                       -   Knowledge Transfer & Tools
      - Marketing Strategy                                                   -   Creating Champions
                                         Growth                Excellence




Islamic Banking Services                      © 2010 BankT&D Consulting                             12
External Focus
 External focus – Meeting Clients‟ needs with any external party for „Revenue
 Growth‟ and „Operational Excellence‟




                                         Islamic
                                          Bank



Islamic Banking Services           © 2010 BankT&D Consulting                    13
Setting-up Islamic Bank or Division




Islamic Banking Services   © 2010 BankT&D Consulting   14
Conversion to Islamic
  Our Conversion Approach consists of five phases along with Project Management
  & Communications Plan
                                                                                    Project Management
                                                                                                                                                  Replacement of
      Phases




                          As-is Analysis &           Identification of                 Revision of Legal             Approvals, Testing
                     1    Industry                 2 Risks &                         3 Contracts &                 4 & Training                 5 Legal Contracts &
                          Benchmarking               Compliance Issues                 Processes                                                  Change
                                                                                                                                                  Management
                                                                                  Communications Plan

                      Perform diagnostic of       „What if‟ analysis              Establishment of Sharia        Presentation and            Replacement of
                       existing Contracts &         through meeting with             Board                           approvals on the revised     conventional contracts
                       Processes, incl. Bank        industry Risk experts           Drafting and approvals on       Contracts and Processes      with Islamic as per
                       vs. competitors‟            Reviewing and collating          the TOR of the Sharia           from the Sharia Board        agreed strategy
                       – Product portfolio          relevant regulations             Board                          Alterations in the IT       Internal buy-in from staff
                       – Customer segment           (Governmental ,                                                  System as per revisions
                       – Channel strength
                                                                                    Product-wise review and                                     External communication
                                                    International & AAOIFI           revision of contracts           in Contracts and             and marketing
      Tasks




                       – Operational efficiency     Standards)                                                       Processes
                      Conduct benchmarking                                         Product-wise review and                                     Islamic Bank launch
                                                   Discuss Reports from             revision of Processes          UAT of alterations in        campaign
                       – Best Practices             Phase 1 and all identified                                       the IT System
                         (Global Banks &            Risks and compliance            Re-engineering of processes
                         Regional Banks)                                             in light of Sharia             Revision of SOP
                                                    issues highlighted in                                            document
                      Gap analysis                 Phase 2 with the bank‟s
                       – Against competitors        management & agree on                                           Training across the bank
                       – Against benchmarks         strategy for conversion                                          on Islamic Products &
                                                                                                                     processes
                     1                             2                               3                               4                            5
                     Diagnostic                  List of Risks                   Functional Sharia              Sharia Approved             Fully Islamic Bank
      Deliverables




                      Report                      List of                          Board                           Products &
                     Benchmarking                 Compliance                      Revised Contracts               Processes
                      Report                       considerations                   by Products                    Full IT and other
                     Gap Analysis                Agreed Strategy                 Revised Processes               depts’ support
                      Report                                                        by products                    Trained Staff
Islamic Banking Services                                                         © 2010 BankT&D Consulting                                                       15
Islamic Banking Regulations
      Our Global network, relationships and past experience in developing Islamic
      Banking Regulations allows us to combine this knowledge and latest
      developments to deliver the most current Regulations for any Central Bank
                                                          Most Current & Applicable Regulations


Input A                              Determine Legal Foundations:            Management of Operational Risk:
Islamic                              - Nature of banks & institutions        - Capital
Banking                                                                      - Level of Capital Adequacy Ratio
Experts
                                     - Relationship with Regulator/s
                                     - Authority of Regulator                - Risk Weighting Methodolgy
                                                                             - Off-Balance sheet Commitments
                                                                             - Assets
                                     Licensing Requirements:                 - Liquidity
                                     - Transparency of laws, criteria and
Input B                                requirements
                                                                             - Management
                                                                             - Earnings
Islamic                              - Rules for Corporate Governance
Banking
Regulators
                                     - Suitability standards for owners
                                                                              Information Disclosure:
                                     - Specifications for Board members
                                                                              - Objectives, Policies &
                                       & management
                                                                                Concentration
                                     - Organisation Structure of Bank
                                                                              - Types of Securities
                                     - Internal Controls
Input C                              - Internal & External Audit functions
                                                                              - Disclosure & monitoring of Risks
                                                                              - Internal Control
BankT&D                              - Provisions for conflicts
In-house                                                                      - Performance Data
                                     - Capital Requirements
Expertise                                                                     - Background of Management &
                                     - Scope of Bank’s activities
                                                                                Senior Staff
                                     - Feasibility Study/ Business Plan
                                                                              - Public disclosures



Islamic Banking Services              © 2010 BankT&D Consulting                                        16
APPENDIX - Our Experiences




         © 2010 BankT&D Consulting   17
Our Experience
                                Project and Key
Client and Service                                                BankT&D Approach                                Results and Benefits
                                  Challenges

Prime Bank,                  Prime Bank was seeking a fast   BankT&D Consulting began this              A major outcome of the Strategic Plan approval
                             entry into the Retail Banking   assignment by undertaking a strategic      was the decision by the CEO & the Board of
Pakistan                     market in Pakistan. They did    review covering & producing a Situation    Directors to assign BankT&D Consulting the
                             not have all the expertise      Analysis report. The review included       responsibility to execute the Plan relating to the
Establish Retail             required in-house & needed      Retail Banking, Business Process Re-       Consumer & Branch Banking Services Businesses
                             assistance to attract the       engineering & a Training Needs             over a one year period. BankT&D Consulting was
Banking Presence:            scarce & expensive local        Analysis. As a result of the Situation     given complete administrative & executive
                             talent required. Prime Bank‟s   Analysis, BankT&D Consulting was           responsibilities including hiring, firing, credit and
                             senior management team          asked to take on an assignment to help
Five Year Strategy                                                                                      expense approvals as per the Approved Annual
                             asked BankT&D Consulting        the Bank develop its Five Year Strategic   Plan. Within six months of the assignment Prime
Team Building                to provide strategic planning   Business Plan & then create a buy-in of
                             & take over the execution                                                  Bank had become a market leader in all the
                                                             the Plan amongst the senior & middle       products launched by Prime Bank amongst its
                             role in sourcing, recruiting,   management. This assignment was
                             training & mentoring a young                                               peer banks, including banks which had been
                                                             achieved by a combination of desk-top      established players in Consumer & Retail Banking
                             team. This team would be
                                                             research, in-depth interviews & reviews    for over a decade.
                             used for the introduction &
                                                             with the key managers & running Senior     The above strategy also included a complete
                             management of new products
                                                             Management Workshops before the            change of the corporate identity of the Bank. This
                             & services & would be
                             ingrained with a sales &        development of the Plan to get a buy-in    was achieved with minimal expense by changing
                             service culture.                on Strategic Direction & milestones.       the Branch & Corporate front fascias & using the
                                                             Once the Plan had been developed &         product launches to build and establish the new
                                                             approved by the CEO & the Board of         identity. All the planned launches were completed
                                                             Directors, it was the presented as a
                                                                                                        within six months of the assignment & the
                                                             snap-shot at a large Senior
                                                                                                        resultant visibility created a major positive impact
                                                             Managers/Officers Conference followed
                                                                                                        on its image and financial performance.
                                                             by a detailed buy-in session at a 3 days
                                                             Senior Management Workshop.



Appendix – Our Experiences                                    © 2010 BankT&D Consulting                                                      18
Our Experience
                                   Project and Key
Client and Service                                                    BankT&D Approach                           Results and Benefits
                                     Challenges

Major Global                 The assignments comprised of two        In all these instances, the        The success of the businesses set-up was proven
                             phases. The first phase included:       businesses were set up and         by the fact that many of the businesses became
International Bank           assisting in regulatory approvals       launched within 8-12 months of     market leaders within 12-18 months of launch. All
with SME                     (where required) & funding strategy,    our involvement. In order to       the businesses launched during this BankT&D
businesses in                market study & segmentation             transfer technology and have       consulting assignment continue to be profitable
                             analysis, competitive positioning and   management „buy in‟ the            (both from a ROE and ROEC perspective) with
various countries in         entry strategy, product design, end-    BankT&D Consulting subject         predictable loss norms across geographies and
Central Eastern              to-end operational & business model     matter experts worked with the     business cycles (both benign and stressed) and
Europe, Africa,              design, system & vendor selection.      core management team that          have a high degree of automation of processes.
                             This phase culminated in a 5 year       were thereafter going to run the
Turkey , Asia and                                                                                       Best practices and learning from various countries
                             business plan submitted to senior       businesses (and in some
Latin America                management for approval.                                                   were quickly adapted to other countries with a
                                                                     instances helped to recruit        high degree of success eliminating costly trial and
                                                                     them).                             error issues and at the same time enhancing the
                             The second phase included: assisting
Major Islamic Bank           in the execution of the operational                                        bottom line. The major international bank now
in Egypt                     & business model covering                                                  has a global SME architecture which is locally
                             recruitment & training of staff, end-                                      adapted and implemented allowing for both global
                             to-end process manual design &                                             and local best practices to complement and
Design & Launch of                                                                                      enhance the business value.
                             writing, sales incentive plans,
New SME Business             product packaging & marketing
& Equipment                  campaigns, embedding of advanced
Finance Leasing              customer management techniques,
                             operations, risk model & system
Company                      implementation.




Appendix – Our Experiences                                     © 2010 BankT&D Consulting                                                   19
Our Experience

                                   Project and Key
Client and Service                                                         BankT&D Approach                             Results and Benefits
                                     Challenges

A global bank                This central processing capability      A team of two BankT&D consultants             Substantial improvement in productivity.
                             handled expense payments for            went on-site for four days to undertake
looking to                   several countries across Eastern        a comprehensive analysis of the process
streamline its               Europe. It had team of 20+ staff that   flow, information flow, staffing resources,
centralized East             worked in three parallel teams and      their roles and work-scheduling routines.
                             handled seven distinctly different      Experienced BankT&D process
European                     end-to-end processes. We were           improvement consultants used our
processing centre in         requested to help address increasing    advanced „Business Analyst‟ software
Hungary.                     delays and service quality concerns     tools, to capture and analyze all of the
                             in the face of increasing transaction   required workflow information and data.
                             volumes.                                This pointed out concrete process
                                                                     performance indicators like turnaround
                                                                     times, bottlenecks etc. Using the
                                                                     powerful simulation capability of our
                                                                     process analytical tool, capacity
                                                                     projections were made on the basis of
                                                                     envisaged changes in transaction
                                                                     volumes, the streamlined process,
                                                                     allocation and timing of staffing
                                                                     resources. This analysis provided a
                                                                     sound and safe basis of making changes is
                                                                     all aspects of the processing
                                                                     environment.




Appendix – Our Experiences                                     © 2010 BankT&D Consulting                                                     20
Our Experience

                                 Project and Key
Client and Service                                                         BankT&D Approach                             Results and Benefits
                                   Challenges

A major fast-                The bank was embarking on            A team of three BankT&D consultants and            Result was not only a sound capacity
                             substantial growth of its            business analysts went on-site for a week to       plan but rapid and tangible
expanding Islamic            Consumer Finance business and        collect the „As- Is‟ process flows that involved   improvements in service quality,
Bank in UAE                  wanted to engineer upfront           three financing products with three different      customer responsiveness, controls
                             major improvement of all related     origination and delivery channels (branches,       and staff productivity. These
                             end-to-end processes. It also        direct sales team and web). This information       improvements are monitored on a
                             wanted to complete a realistic       was captured and analyzed using our powerful       real-time basis through „QualityTrack‟
                             capacity plan so that impending      tools and methodology that allowed simulation      tools that include fully automated
                             increase in transaction volumes
                                                                  of all the processing variables (changes in        „dashboards‟. These dashboards
                             could be achieved at improved
                                                                  workflow, staff roles, work scheduling etc.). A    provide dynamic information about
                             margins.
                                                                  brainstorming session of all the related users     actual performance against target
                                                                  and stakeholders allowed creation of a list of     quality standards.
                                                                  possible changes and improvements.
                                                                  Next step was creation of „Should-Be‟ processes
                                                                  and also a dynamic capacity model. This was
                                                                  used to simulate and decide on final set of
                                                                  desired process and resource changes. We then
                                                                  proceeded to help the customer plan
                                                                  implementation of the agreed changes at user,
                                                                  process and IT infrastructure level.
                                                                  The bank appreciated the value of this exercise
                                                                  so much that it subsequently asked that the
                                                                  scope of the assignment be expanded to cover
                                                                  all of their operational units.



Appendix – Our Experiences                                      © 2010 BankT&D Consulting                                                   21
Our Experience

                                 Project and Key
Client and Service                                                       BankT&D Approach                               Results and Benefits
                                   Challenges

A fast growing bank          Rapid automation of manual and     Faced with high staff turnover, fast growth of       The bank liked the capability so much
                             semi-automated processes           SME and Consumer customer portfolio and a            and users found them so easy to
in Pakistan that was         across the bank                    relatively lower revenue-to-expense ratio as         deploy that they created a dedicated
subsequently                                                    compared to competitors, the bank sought             internal team that was trained by us.
acquired by an                                                  assistance for rapid improvement as well as          This team was soon able to identify,
international bank                                              automation of its numerous processes. These          develop and deploy new applications
                                                                processes had remained predominantly manual          on their own. This reduced
                                                                because part of the entire processes in question     dependence on external consultants
                                                                fell outside their numerous core systems.            allowed them to rapidly automate
                                                                BankT&D first trained the staff of this bank on      their numerous manual processes in a
                                                                use of our unique rapid automation tools that        very cost-effective and rapid manner.
                                                                help wage a war on manual processes. These           Dozens of these applications were
                                                                tools allow rapid prototyping of automation by       developed and deployed by their
                                                                allowing end-users to start with process             team.
                                                                diagrams captured using Business Analyst. User
                                                                were then able to envisage, design and attach        It is important to note that the
                                                                electronic forms at key points within the            international bank that acquired this
                                                                process flow (using an easy to use, drag and         local bank continued to seek our
                                                                drop form designer environment), and configure       assistance in development of new
                                                                these using „software wizards‟. IT is asked to get   applications aimed at rapidly
                                                                involved in development of interfaces with           automating manual processes.
                                                                other banking systems only when the users and
                                                                business analysts have developed fully working
                                                                prototypes on their own.



Appendix – Our Experiences                                    © 2010 BankT&D Consulting                                                     22
Our Experience

                                 Project and Key
Client and Service                                                          BankT&D Approach                               Results and Benefits
                                   Challenges

Talent Development           BankT&D Consulting was                BankT&D Consulting provided advice and               Following the assignment, the client
                             requested to assist this client       designed methodologies for many of the key           contracted BankT&D Consulting to
Project                      with the development of               activities around the organisational effectiveness   pilot an eight week Core Banking
                             practical approaches and process      cycle. These included designing a new recruit        Program for its employees.
An Islamic Bank in           for the complete talent               hiring program; outlining a framework and
                             development cycle. While this         modes of operation for an in-house training
the Gulf Region              relatively young organisation has     academy; sharing methodology for selecting
                             an approved policy manual it          training vendors; developing an outline for a
                             required a “how to” manual in
                                                                   scholarship fund for deserving employees;
                             order to implement those
                                                                   undertaking a Training Needs Analysis across
                             policies based on best practices
                             and tailored for its specific         the existing organisation; developing career
                             local/country needs.                  progression grids to signal developmental needs
                                                                   of each employee over time; creating the
                                                                   methodology for instituting a talent inventory
                                                                   which would lead to effective succession
                                                                   planning. Other tasks such as reviews of
                                                                   performance appraisal systems and recruitment
                                                                   were also done.




Appendix – Our Experiences                                       © 2010 BankT&D Consulting                                                     23
Our Experience

                                  Project and Key
Client and Service                                                            BankT&D Approach                             Results and Benefits
                                    Challenges

Comprehensive                Senior management felt that they        Twenty five courses were planned and               The bank‟s size and profitability grew
                             needed help with planning and           delivered, several of which were repeated many     at a very fast pace and it was
Training Plan and            executing a credible training           times over a two-year period. These included       eventually acquired by a major
Implementation               effort, especially in light of high     seminars on „Risk Management for Consumer          international bank at a very attractive
                             staff turnover in the market.           Banking‟, „Derivatives in Emerging Markets‟ and    valuation.
                             BankT&D Consulting guided this          a 10-week entry level „Core Banking Program‟
A medium size bank           client through a detailed               for 25 MBA Management Associates joining the
in South Asia that           „Training Needs Analysis‟ which         Bank . BankT&D Consulting also facilitated
had grown rapidly            became the basis for a
                                                                     several two-day „Senior Management
                             comprehensive Training Plan.
through acquisitions                                                 Workshops‟ where the CEO and the senior
                             The client effectively outsourced
                             its „Training Function‟ to              management team came together to discuss and
                             BankT&D Consulting who had              decide ways of implementing key business
                             the responsibility for designing        initiatives in response to emerging market
                             courses, providing expert               opportunities.
                             trainers to deliver many and also
                             overseeing the use of local             The client relied on BankT&D Consulting for
                             training resources.                     support on planning and execution of training
                                                                     and development needs of its staff. They created
                                                                     a small „Learning & Organizational
                                                                     Development‟ team within their HR unit to
                                                                     work closely with us.




Appendix – Our Experiences                                         © 2010 BankT&D Consulting                                                   24
Our Experience

                                 Project and Key
 Client and Service                                                         BankT&D Approach                               Results and Benefits
                                   Challenges

Credit Policy Manual         BankT&D Consulting were               BankT&D Consulting delivered to all these            Substantial improvement in
                             tasked in all these assignments       institutions a comprehensive and practical           workflows, efficiency and audit trails
Design and Rewrite           to develop/update Credit              Group Credit Policy Manual (GCPM) that
                             Policy Manuals across the             clearly articulated each institution‟s guiding
Major Global                 business and functional risk          principles and general lending (credit risk)
                             segments. The assignments             policies. For ease-of-use and inclusion of future
International Bank           included first assessing the „as      policy amendments, the GCPM was designed to
with operations in           is state‟, identification of gaps     allow for page-by-page changes. The soft-copy
over a 100 countries         versus best practice, their
                                                                   of the manual is stored in a secure electronically
                             adaptation and inclusion after
                                                                   indexed form, which allowed for search
                             business and risk management
Major Islamic Bank,          consensus and then the                capability by key-words, searches by any
                             production and                        combination of key-words, or by entire phrase.
UAE                                                                Exceptions and disruptions to the business were
                             implementation of the Manual
                             through training sessions and         minimized and global best/dominant practices
Major Pakistani Bank         workshops. In one case the            adapted to the institutions‟ credit philosophy,
                             institution had businesses in         bench strength and complexity of business. The
                             over 100 countries and the            manuals were „rolled out‟ through interactive
European Subsidiary          Manual had to have „local buy         training sessions and web- based training
of Arab Bank, London         in‟ and be designed in a manner       materials.
                             that minimized exceptions and
                             facilitated business across
Major Georgian Bank          multiple geographies.




Appendix – Our Experiences                                       © 2010 BankT&D Consulting                                                      25
Our Experience

                                 Project and Key
Client and Service                                                              BankT&D Approach                               Results and Benefits
                                   Challenges

Review of Bank’s             A major regional bank in Saudi        The assignment was completed in over three months          Substantial improvement in Risk
                             Arabia with a large consumer          after extensive investigation, staff interviews and        Profile and audit trails
Retail Risk                  presence wanted to review its         analysis. An exhaustive report covering all aspects of
Organization and             risk organisation and structure.      the project was completed by a BankT&D Consulting
Structure                    The scope of the project was          credit expert . Anew organisational structure was
                             wide and covered the entire           recommended to optimise risk controls and eliminated
                             consumer cycle ranging from           the redundancy of layering as well as duplicate analysis
Major Saudi                  sales and initiation to               and systems. Roles and responsibilities were clearly
Arabian Bank                 collections. The project              defined. A framework to develop credit staffing
                             required a review of all the          resources and sharpen their skills was provided. All
                             consumer product programs,            the recommendations relating to organisational issues
                             operating process manuals, MIS        were subsequently implemented.
                             decks, audit reports, business        The product and portfolio recommendations were
                             plans etc. In addition, it            exhaustive and highlighted both major and minor risk
                             involved several meetings and         issues in every product line together with solutions for
                             discussions with risk business        immediate and medium-term implementation.
                             heads, product heads,                 Inadequacies in MIS and process were highlighted
                             collection staff, operations staff,   together with recommendations for improvement. A
                             finance officers, analytics staff,    template was provided for ongoing portfolio reviews
                             etc . It also involved specific       that covered key risks and highlighted any risky trends.
                             drill down of MIS and                 The impact of implementation was also provided. The
                             preparation of simulations to         “quick kill” recommendations were immediately
                             analyse trends and a full review      implemented by the bank and a plan with target dates
                             of current operational                was put in place to implement the other
                             processes to identify any risks .     recommendations that required system amendments
                                                                   or other enhancements.
Appendix – Our Experiences                                         © 2010 BankT&D Consulting                                                   26
Our Experience

                                 Project and Key
Client and Service                                                           BankT&D Approach                               Results and Benefits
                                   Challenges

Merger of 4 Card             An international banking group      Acting on behalf of the seller, the transaction was       The benefit of the sale was
                             wanted to sell a credit card        structured so that the four businesses could be sold as   immediate in terms of a
Businesses and               related business operating          one and treated as a sale of business as opposed to an    substantial gain plus the client
their Sale as one            across four countries as one        asset sale. This structure avoided a long, drawn out      managed to dispose of a non-
unit                         entity. The card businesses         sales process while ensuring compliance with all local    core business. This freed up
                             operated as an integrated part      legal, labour, tax and regulatory regulations. The        management resources and
                             of the banking group in each        transaction took four months of negotiations and          provided funds to be deployed
International                country subject to different        involved the signing of 18 agreements including a two     to more profitable businesses.
Banking Group                legal, labour, tax and regulatory   year transitional services agreement.
                             regulations.




Appendix – Our Experiences                                       © 2010 BankT&D Consulting                                                   27
Our Experience

                                 Project and Key
Client and Service                                                              BankT&D Approach                            Results and Benefits
                                   Challenges

Acquisition of a             BankT&D Consulting                    BankT&D Consulting coordinated all aspects of the       The deal was concluded in
                             represented a group of                due diligence process and submitted recommendations     March 2008 after which
Commercial Bank in           institutional investors acquiring     on the key factors impacting valuation. We provided a   BankT&D Consulting has been
Pakistan                     a commercial bank in Pakistan.        team for the due diligence covering portfolio credit    providing consulting and training
                             The group included a global           risk, operations, technology, human resources, retail   services for repositioning and
                             multilateral financial institution,   branch network and physical facilities.                 transformation of the acquired
                             a large Middle Eastern bank, a                                                                bank.
                             Japanese bank and a UK Private        We were also tasked with coordination of the
                             Equity fund.                          contribution by external advisors (deal lawyers,
                                                                   accountants, fixed assets and collateral valuers, and
                                                                   escrow agents).




Appendix – Our Experiences                                         © 2010 BankT&D Consulting                                                 28
Contact Us


 BankT&D Consulting Details:                     Islamic Banking Services Contact:

 Mailing Address:                                Hussain Mazhar
 BankT&D Consulting                              Director - Islamic Banking Services
 Suites 18-20, 4th Floor, One Crown              BankT&D Consulting
 Square, Church Street East, Woking,
 Surrey GU21 6HR, United Kingdom                 Phone: +973 39940390

 Phone: +44 1483 776888                          Fax: +44 1483 747892
 Fax: +44 1483 747892
                                                 Email:
 Website: www.banktandd.com                      hussain.mazhar@banktandd.com




                                 © 2010 BankT&D Consulting                             29

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Bank Td Introduction Credentials Brief Final

  • 1. BankT&D Consulting We help our clients build better, stronger banks A Comprehensive view of our Capabilities & Credentials Contact: Hussain Mazhar Director - Islamic Banking Services Office: +44 1483 776888 Fax: +44 1483 747892 Mobile: +973-39940390 Email: hussain.mazhar@banktandd.com Skype: hussainmazhar Website: www.banktandd.com © 2010 BankT&D Consulting 1
  • 2. Table of Contents 1- Executive Summary - BankT&D Introduction…………….. 03 – 10 2- Islamic Banking Services…………………………………… 11 – 16 3- Appendix – Our Experiences ………………………………. 17 – 28 4- Contact Details …………………………………... …………. 29 © 2010 BankT&D Consulting 2
  • 3. EXECUTIVE SUMMARY © 2010 BankT&D Consulting 3
  • 4. About Us Assessing Services, Products, Structures & Markets Helping with Designing Tools expansion & Processes to through • Established in 2003 Optimize mergers & • Primary Focus – Implementation of Strategy Performance acquisitions • All experienced bankers from blue chip multi-national banks • Multi-cultural executives representing more than 10 different nationalities • Minimum experience of 20 years • Executives represent all functions of a bank & are respective subject matter experts Building solid Transferring Risk knowledge Management through training structures to & mentoring manage growth Executive Summary © 2010 BankT&D Consulting 4
  • 5. Our Reach A global player: We have the global reach and local market experience to ensure our clients achieve their objectives EUROPE NORTH AMERICA London Amsterdam SOUTH EAST ASIA Chicago Geneva Beijing Athens Karachi Istanbul Dhaka Djakarta Riyadh Cairo Abu Dhabi Lagos Dubai Nairobi Kuwait Lome Amman Beirut AFRICA Damascus Tbilisi Almaty MIDDLE EAST & CIS Executive Summary © 2010 BankT&D Consulting 5
  • 6. Our „Unique Selling Point‟ 1 Executive Summary – Leverage across industry and functional practices Our „on-the-job‟ experience across countries and functions allows us to combine best practices globally and offer the same to our customers Territories North Africa Middle-East South East Europe Central Asia America Asia Functions Top line Growth Risk Management Best Cultures, Skills, Issues Operations Practices Optimization Organizational Effectiveness Competencies, M&A Experience, Transactions Knowledge Support Islamic Finance Executive Summary © 2010 BankT&D Consulting 6
  • 7. Our Services We offer a comprehensive range of services to financial institutions - New Products - Credit Risk - Process Analysis - Fostering - Identifying - New Delivery - Market Risk - Process changes in targets - Channels - Operational Risk Improvement organisational - Valuation - New Customers - Enterprise Risk - Process culture, individual - Negotiation - Cross-selling - Basel II Modelling growth and - Due Diligence - New Markets - Independent - Implementation teamwork - Completion - New Businesses Reviews - Quality Tracking - Developing - Post M&A - Sales - Policy & - Rapid leaders Integration Management Procedure Automation of - Training Updates Manual Processes OR OR Executive Summary © 2010 BankT&D Consulting 7
  • 8. Our Approach 2.1 Introduction to Arthur D. Little – Side by side approach BankT&D Approach is unique in terms of not only providing solutions to problems but also transferring the knowledge and expertise to its Clients thereby making them the Champions and ensuring continuous success Kick-off Sweat Transfer Support Observe …  We steer and  We identify  Client takes over  Client takes  Client is the analyze problems and the ownership Champion of its their solutions implementation business  Client provides  We withdraw and data  Client provides  We provide provide support  We observe and input and support hands-on support through post- give periodic and knowledge implementation assistance transfer analysis Client BankT&D Executive Summary © 2010 BankT&D Consulting 8
  • 9. Our Customers Europe & N. America Middle East & CIS Africa South East Asia Executive Summary © 2010 BankT&D Consulting 9
  • 10. Our Team Norman Bernard Aslam Aziz Vinay Bijawat Chairman Managing Director, Executive Director, Bank T&D Head of Operations Optimization Top-line Growth & Risk Advisory Board Practice Management Practice Norman has consulted extensively for Aslam has over 30 years of international Vinay has over 20 years of international financial services in W. Europe and the US, banking experience including assignments banking experience. He spent 15 years with Poland, Croatia, Slovenia, Oman, Pakistan, with Citibank in Pakistan, Qatar, Morocco, Citigroup in various Emerging Market Saudi Arabia, Kuwait, UAE and a number of Turkey and UK. He served as CEO of countries and served as Managing Director Latin American and Asian countries. Norman Orbian, a joint venture between Citibank and and EMEA Operating Committee Member of previously worked for Booz Allen & SAP. In 2002 he became CEO of Habib Allied Citigroup. Prior to Citigroup, he worked Hamilton and McKinsey & Co and was a International Bank plc. Aslam holds degrees with ANZ Banking Group in India and founding partner of London based financial in Electrical Engineering & Business Australia, services specialists First Consulting. Norman Administration from IBA, Karachi. holds an MBA from Cranfield University. Kenneth Pasternak Mazhar Latif Hussain Mazhar Executive Director Executive Director Director Head Organizational Effectiveness Mergers, Acquisitions Islamic Banking Services Practice & Divestitures Practice Ken has over 35 years of experience in Mazhar is a chartered accountant with over Hussain has extensive 23 years experience management development, institution 25 years international banking experience in with last 12 years focused on Islamic building, and corporate banking. He was mergers and acquisitions and finance. He Banking. He has launched Islamic Divisions in Director of Education and Training for the spent 18 years with Citigroup in various Saudi Arabia, Pakistan, UAE & Bahrain. European Bank for Reconstruction and senior roles and worked on all aspects of the Experience includes – Strategic Planning, Development. Prior to that he spent 18 M&A transactions across Western and maximizing productivity, expanding years at Citibank with assignments in New Eastern Europe, Middle East and Africa distribution, ensuring Sharia compliance, York, London, Helsinki, Istanbul, and Brussels. regions creating products, converting portfolios to He is a graduate of Yale University. Islamic, implementing systems, Process Engineering, Branding & Marketing, Executive Summary © 2010 BankT&D Consulting 10
  • 11. ISLAMIC BANKING SERVICES Islamic Banking Services © 2010 BankT&D Consulting 11
  • 12. Internal Focus Internal focus - 2 key areas – Our Clients‟ „Revenue Growth‟ and „Operational Excellence‟ Revenue Operational - Set up Islamic Division/ Bank - Set up Sharia Board & TOR - Strategic Planning & Structure - Risk & Credit Policies - Improving Distribution - Operational Policies - Branding Increase Strengthen - Sharia Compliance & Audit Competitive- Organizational ness Governance - Market & Needs Research - E2E Process Engineering - Innovative Product Offerings Ensure - Standard Procedures Customer Islamic Optimize - Customer Feedback Tools Processes - Internal Audit Mechanism Satisfaction Bank - Conversion from - Sharia Co-ordination Conventional to Islamic Develop Ensure Competencies Growth - Identify Knowledge Gaps - Quality Assurance Systems - Training & Development - Needs Research - Knowledge Transfer & Tools - Marketing Strategy - Creating Champions Growth Excellence Islamic Banking Services © 2010 BankT&D Consulting 12
  • 13. External Focus External focus – Meeting Clients‟ needs with any external party for „Revenue Growth‟ and „Operational Excellence‟ Islamic Bank Islamic Banking Services © 2010 BankT&D Consulting 13
  • 14. Setting-up Islamic Bank or Division Islamic Banking Services © 2010 BankT&D Consulting 14
  • 15. Conversion to Islamic Our Conversion Approach consists of five phases along with Project Management & Communications Plan Project Management Replacement of Phases As-is Analysis & Identification of Revision of Legal Approvals, Testing 1 Industry 2 Risks & 3 Contracts & 4 & Training 5 Legal Contracts & Benchmarking Compliance Issues Processes Change Management Communications Plan  Perform diagnostic of  „What if‟ analysis  Establishment of Sharia  Presentation and  Replacement of existing Contracts & through meeting with Board approvals on the revised conventional contracts Processes, incl. Bank industry Risk experts  Drafting and approvals on Contracts and Processes with Islamic as per vs. competitors‟  Reviewing and collating the TOR of the Sharia from the Sharia Board agreed strategy – Product portfolio relevant regulations Board  Alterations in the IT  Internal buy-in from staff – Customer segment (Governmental , System as per revisions – Channel strength  Product-wise review and  External communication International & AAOIFI revision of contracts in Contracts and and marketing Tasks – Operational efficiency Standards) Processes  Conduct benchmarking  Product-wise review and  Islamic Bank launch  Discuss Reports from revision of Processes  UAT of alterations in campaign – Best Practices Phase 1 and all identified the IT System (Global Banks & Risks and compliance  Re-engineering of processes Regional Banks) in light of Sharia  Revision of SOP issues highlighted in document  Gap analysis Phase 2 with the bank‟s – Against competitors management & agree on  Training across the bank – Against benchmarks strategy for conversion on Islamic Products & processes 1 2 3 4 5 Diagnostic List of Risks Functional Sharia Sharia Approved Fully Islamic Bank Deliverables Report List of Board Products & Benchmarking Compliance Revised Contracts Processes Report considerations by Products Full IT and other Gap Analysis Agreed Strategy Revised Processes depts’ support Report by products Trained Staff Islamic Banking Services © 2010 BankT&D Consulting 15
  • 16. Islamic Banking Regulations Our Global network, relationships and past experience in developing Islamic Banking Regulations allows us to combine this knowledge and latest developments to deliver the most current Regulations for any Central Bank Most Current & Applicable Regulations Input A Determine Legal Foundations: Management of Operational Risk: Islamic - Nature of banks & institutions - Capital Banking - Level of Capital Adequacy Ratio Experts - Relationship with Regulator/s - Authority of Regulator - Risk Weighting Methodolgy - Off-Balance sheet Commitments - Assets Licensing Requirements: - Liquidity - Transparency of laws, criteria and Input B requirements - Management - Earnings Islamic - Rules for Corporate Governance Banking Regulators - Suitability standards for owners Information Disclosure: - Specifications for Board members - Objectives, Policies & & management Concentration - Organisation Structure of Bank - Types of Securities - Internal Controls Input C - Internal & External Audit functions - Disclosure & monitoring of Risks - Internal Control BankT&D - Provisions for conflicts In-house - Performance Data - Capital Requirements Expertise - Background of Management & - Scope of Bank’s activities Senior Staff - Feasibility Study/ Business Plan - Public disclosures Islamic Banking Services © 2010 BankT&D Consulting 16
  • 17. APPENDIX - Our Experiences © 2010 BankT&D Consulting 17
  • 18. Our Experience Project and Key Client and Service BankT&D Approach Results and Benefits Challenges Prime Bank, Prime Bank was seeking a fast BankT&D Consulting began this A major outcome of the Strategic Plan approval entry into the Retail Banking assignment by undertaking a strategic was the decision by the CEO & the Board of Pakistan market in Pakistan. They did review covering & producing a Situation Directors to assign BankT&D Consulting the not have all the expertise Analysis report. The review included responsibility to execute the Plan relating to the Establish Retail required in-house & needed Retail Banking, Business Process Re- Consumer & Branch Banking Services Businesses assistance to attract the engineering & a Training Needs over a one year period. BankT&D Consulting was Banking Presence: scarce & expensive local Analysis. As a result of the Situation given complete administrative & executive talent required. Prime Bank‟s Analysis, BankT&D Consulting was responsibilities including hiring, firing, credit and senior management team asked to take on an assignment to help Five Year Strategy expense approvals as per the Approved Annual asked BankT&D Consulting the Bank develop its Five Year Strategic Plan. Within six months of the assignment Prime Team Building to provide strategic planning Business Plan & then create a buy-in of & take over the execution Bank had become a market leader in all the the Plan amongst the senior & middle products launched by Prime Bank amongst its role in sourcing, recruiting, management. This assignment was training & mentoring a young peer banks, including banks which had been achieved by a combination of desk-top established players in Consumer & Retail Banking team. This team would be research, in-depth interviews & reviews for over a decade. used for the introduction & with the key managers & running Senior The above strategy also included a complete management of new products Management Workshops before the change of the corporate identity of the Bank. This & services & would be ingrained with a sales & development of the Plan to get a buy-in was achieved with minimal expense by changing service culture. on Strategic Direction & milestones. the Branch & Corporate front fascias & using the Once the Plan had been developed & product launches to build and establish the new approved by the CEO & the Board of identity. All the planned launches were completed Directors, it was the presented as a within six months of the assignment & the snap-shot at a large Senior resultant visibility created a major positive impact Managers/Officers Conference followed on its image and financial performance. by a detailed buy-in session at a 3 days Senior Management Workshop. Appendix – Our Experiences © 2010 BankT&D Consulting 18
  • 19. Our Experience Project and Key Client and Service BankT&D Approach Results and Benefits Challenges Major Global The assignments comprised of two In all these instances, the The success of the businesses set-up was proven phases. The first phase included: businesses were set up and by the fact that many of the businesses became International Bank assisting in regulatory approvals launched within 8-12 months of market leaders within 12-18 months of launch. All with SME (where required) & funding strategy, our involvement. In order to the businesses launched during this BankT&D businesses in market study & segmentation transfer technology and have consulting assignment continue to be profitable analysis, competitive positioning and management „buy in‟ the (both from a ROE and ROEC perspective) with various countries in entry strategy, product design, end- BankT&D Consulting subject predictable loss norms across geographies and Central Eastern to-end operational & business model matter experts worked with the business cycles (both benign and stressed) and Europe, Africa, design, system & vendor selection. core management team that have a high degree of automation of processes. This phase culminated in a 5 year were thereafter going to run the Turkey , Asia and Best practices and learning from various countries business plan submitted to senior businesses (and in some Latin America management for approval. were quickly adapted to other countries with a instances helped to recruit high degree of success eliminating costly trial and them). error issues and at the same time enhancing the The second phase included: assisting Major Islamic Bank in the execution of the operational bottom line. The major international bank now in Egypt & business model covering has a global SME architecture which is locally recruitment & training of staff, end- adapted and implemented allowing for both global to-end process manual design & and local best practices to complement and Design & Launch of enhance the business value. writing, sales incentive plans, New SME Business product packaging & marketing & Equipment campaigns, embedding of advanced Finance Leasing customer management techniques, operations, risk model & system Company implementation. Appendix – Our Experiences © 2010 BankT&D Consulting 19
  • 20. Our Experience Project and Key Client and Service BankT&D Approach Results and Benefits Challenges A global bank This central processing capability A team of two BankT&D consultants Substantial improvement in productivity. handled expense payments for went on-site for four days to undertake looking to several countries across Eastern a comprehensive analysis of the process streamline its Europe. It had team of 20+ staff that flow, information flow, staffing resources, centralized East worked in three parallel teams and their roles and work-scheduling routines. handled seven distinctly different Experienced BankT&D process European end-to-end processes. We were improvement consultants used our processing centre in requested to help address increasing advanced „Business Analyst‟ software Hungary. delays and service quality concerns tools, to capture and analyze all of the in the face of increasing transaction required workflow information and data. volumes. This pointed out concrete process performance indicators like turnaround times, bottlenecks etc. Using the powerful simulation capability of our process analytical tool, capacity projections were made on the basis of envisaged changes in transaction volumes, the streamlined process, allocation and timing of staffing resources. This analysis provided a sound and safe basis of making changes is all aspects of the processing environment. Appendix – Our Experiences © 2010 BankT&D Consulting 20
  • 21. Our Experience Project and Key Client and Service BankT&D Approach Results and Benefits Challenges A major fast- The bank was embarking on A team of three BankT&D consultants and Result was not only a sound capacity substantial growth of its business analysts went on-site for a week to plan but rapid and tangible expanding Islamic Consumer Finance business and collect the „As- Is‟ process flows that involved improvements in service quality, Bank in UAE wanted to engineer upfront three financing products with three different customer responsiveness, controls major improvement of all related origination and delivery channels (branches, and staff productivity. These end-to-end processes. It also direct sales team and web). This information improvements are monitored on a wanted to complete a realistic was captured and analyzed using our powerful real-time basis through „QualityTrack‟ capacity plan so that impending tools and methodology that allowed simulation tools that include fully automated increase in transaction volumes of all the processing variables (changes in „dashboards‟. These dashboards could be achieved at improved workflow, staff roles, work scheduling etc.). A provide dynamic information about margins. brainstorming session of all the related users actual performance against target and stakeholders allowed creation of a list of quality standards. possible changes and improvements. Next step was creation of „Should-Be‟ processes and also a dynamic capacity model. This was used to simulate and decide on final set of desired process and resource changes. We then proceeded to help the customer plan implementation of the agreed changes at user, process and IT infrastructure level. The bank appreciated the value of this exercise so much that it subsequently asked that the scope of the assignment be expanded to cover all of their operational units. Appendix – Our Experiences © 2010 BankT&D Consulting 21
  • 22. Our Experience Project and Key Client and Service BankT&D Approach Results and Benefits Challenges A fast growing bank Rapid automation of manual and Faced with high staff turnover, fast growth of The bank liked the capability so much semi-automated processes SME and Consumer customer portfolio and a and users found them so easy to in Pakistan that was across the bank relatively lower revenue-to-expense ratio as deploy that they created a dedicated subsequently compared to competitors, the bank sought internal team that was trained by us. acquired by an assistance for rapid improvement as well as This team was soon able to identify, international bank automation of its numerous processes. These develop and deploy new applications processes had remained predominantly manual on their own. This reduced because part of the entire processes in question dependence on external consultants fell outside their numerous core systems. allowed them to rapidly automate BankT&D first trained the staff of this bank on their numerous manual processes in a use of our unique rapid automation tools that very cost-effective and rapid manner. help wage a war on manual processes. These Dozens of these applications were tools allow rapid prototyping of automation by developed and deployed by their allowing end-users to start with process team. diagrams captured using Business Analyst. User were then able to envisage, design and attach It is important to note that the electronic forms at key points within the international bank that acquired this process flow (using an easy to use, drag and local bank continued to seek our drop form designer environment), and configure assistance in development of new these using „software wizards‟. IT is asked to get applications aimed at rapidly involved in development of interfaces with automating manual processes. other banking systems only when the users and business analysts have developed fully working prototypes on their own. Appendix – Our Experiences © 2010 BankT&D Consulting 22
  • 23. Our Experience Project and Key Client and Service BankT&D Approach Results and Benefits Challenges Talent Development BankT&D Consulting was BankT&D Consulting provided advice and Following the assignment, the client requested to assist this client designed methodologies for many of the key contracted BankT&D Consulting to Project with the development of activities around the organisational effectiveness pilot an eight week Core Banking practical approaches and process cycle. These included designing a new recruit Program for its employees. An Islamic Bank in for the complete talent hiring program; outlining a framework and development cycle. While this modes of operation for an in-house training the Gulf Region relatively young organisation has academy; sharing methodology for selecting an approved policy manual it training vendors; developing an outline for a required a “how to” manual in scholarship fund for deserving employees; order to implement those undertaking a Training Needs Analysis across policies based on best practices and tailored for its specific the existing organisation; developing career local/country needs. progression grids to signal developmental needs of each employee over time; creating the methodology for instituting a talent inventory which would lead to effective succession planning. Other tasks such as reviews of performance appraisal systems and recruitment were also done. Appendix – Our Experiences © 2010 BankT&D Consulting 23
  • 24. Our Experience Project and Key Client and Service BankT&D Approach Results and Benefits Challenges Comprehensive Senior management felt that they Twenty five courses were planned and The bank‟s size and profitability grew needed help with planning and delivered, several of which were repeated many at a very fast pace and it was Training Plan and executing a credible training times over a two-year period. These included eventually acquired by a major Implementation effort, especially in light of high seminars on „Risk Management for Consumer international bank at a very attractive staff turnover in the market. Banking‟, „Derivatives in Emerging Markets‟ and valuation. BankT&D Consulting guided this a 10-week entry level „Core Banking Program‟ A medium size bank client through a detailed for 25 MBA Management Associates joining the in South Asia that „Training Needs Analysis‟ which Bank . BankT&D Consulting also facilitated had grown rapidly became the basis for a several two-day „Senior Management comprehensive Training Plan. through acquisitions Workshops‟ where the CEO and the senior The client effectively outsourced its „Training Function‟ to management team came together to discuss and BankT&D Consulting who had decide ways of implementing key business the responsibility for designing initiatives in response to emerging market courses, providing expert opportunities. trainers to deliver many and also overseeing the use of local The client relied on BankT&D Consulting for training resources. support on planning and execution of training and development needs of its staff. They created a small „Learning & Organizational Development‟ team within their HR unit to work closely with us. Appendix – Our Experiences © 2010 BankT&D Consulting 24
  • 25. Our Experience Project and Key Client and Service BankT&D Approach Results and Benefits Challenges Credit Policy Manual BankT&D Consulting were BankT&D Consulting delivered to all these Substantial improvement in tasked in all these assignments institutions a comprehensive and practical workflows, efficiency and audit trails Design and Rewrite to develop/update Credit Group Credit Policy Manual (GCPM) that Policy Manuals across the clearly articulated each institution‟s guiding Major Global business and functional risk principles and general lending (credit risk) segments. The assignments policies. For ease-of-use and inclusion of future International Bank included first assessing the „as policy amendments, the GCPM was designed to with operations in is state‟, identification of gaps allow for page-by-page changes. The soft-copy over a 100 countries versus best practice, their of the manual is stored in a secure electronically adaptation and inclusion after indexed form, which allowed for search business and risk management Major Islamic Bank, consensus and then the capability by key-words, searches by any production and combination of key-words, or by entire phrase. UAE Exceptions and disruptions to the business were implementation of the Manual through training sessions and minimized and global best/dominant practices Major Pakistani Bank workshops. In one case the adapted to the institutions‟ credit philosophy, institution had businesses in bench strength and complexity of business. The over 100 countries and the manuals were „rolled out‟ through interactive European Subsidiary Manual had to have „local buy training sessions and web- based training of Arab Bank, London in‟ and be designed in a manner materials. that minimized exceptions and facilitated business across Major Georgian Bank multiple geographies. Appendix – Our Experiences © 2010 BankT&D Consulting 25
  • 26. Our Experience Project and Key Client and Service BankT&D Approach Results and Benefits Challenges Review of Bank’s A major regional bank in Saudi The assignment was completed in over three months Substantial improvement in Risk Arabia with a large consumer after extensive investigation, staff interviews and Profile and audit trails Retail Risk presence wanted to review its analysis. An exhaustive report covering all aspects of Organization and risk organisation and structure. the project was completed by a BankT&D Consulting Structure The scope of the project was credit expert . Anew organisational structure was wide and covered the entire recommended to optimise risk controls and eliminated consumer cycle ranging from the redundancy of layering as well as duplicate analysis Major Saudi sales and initiation to and systems. Roles and responsibilities were clearly Arabian Bank collections. The project defined. A framework to develop credit staffing required a review of all the resources and sharpen their skills was provided. All consumer product programs, the recommendations relating to organisational issues operating process manuals, MIS were subsequently implemented. decks, audit reports, business The product and portfolio recommendations were plans etc. In addition, it exhaustive and highlighted both major and minor risk involved several meetings and issues in every product line together with solutions for discussions with risk business immediate and medium-term implementation. heads, product heads, Inadequacies in MIS and process were highlighted collection staff, operations staff, together with recommendations for improvement. A finance officers, analytics staff, template was provided for ongoing portfolio reviews etc . It also involved specific that covered key risks and highlighted any risky trends. drill down of MIS and The impact of implementation was also provided. The preparation of simulations to “quick kill” recommendations were immediately analyse trends and a full review implemented by the bank and a plan with target dates of current operational was put in place to implement the other processes to identify any risks . recommendations that required system amendments or other enhancements. Appendix – Our Experiences © 2010 BankT&D Consulting 26
  • 27. Our Experience Project and Key Client and Service BankT&D Approach Results and Benefits Challenges Merger of 4 Card An international banking group Acting on behalf of the seller, the transaction was The benefit of the sale was wanted to sell a credit card structured so that the four businesses could be sold as immediate in terms of a Businesses and related business operating one and treated as a sale of business as opposed to an substantial gain plus the client their Sale as one across four countries as one asset sale. This structure avoided a long, drawn out managed to dispose of a non- unit entity. The card businesses sales process while ensuring compliance with all local core business. This freed up operated as an integrated part legal, labour, tax and regulatory regulations. The management resources and of the banking group in each transaction took four months of negotiations and provided funds to be deployed International country subject to different involved the signing of 18 agreements including a two to more profitable businesses. Banking Group legal, labour, tax and regulatory year transitional services agreement. regulations. Appendix – Our Experiences © 2010 BankT&D Consulting 27
  • 28. Our Experience Project and Key Client and Service BankT&D Approach Results and Benefits Challenges Acquisition of a BankT&D Consulting BankT&D Consulting coordinated all aspects of the The deal was concluded in represented a group of due diligence process and submitted recommendations March 2008 after which Commercial Bank in institutional investors acquiring on the key factors impacting valuation. We provided a BankT&D Consulting has been Pakistan a commercial bank in Pakistan. team for the due diligence covering portfolio credit providing consulting and training The group included a global risk, operations, technology, human resources, retail services for repositioning and multilateral financial institution, branch network and physical facilities. transformation of the acquired a large Middle Eastern bank, a bank. Japanese bank and a UK Private We were also tasked with coordination of the Equity fund. contribution by external advisors (deal lawyers, accountants, fixed assets and collateral valuers, and escrow agents). Appendix – Our Experiences © 2010 BankT&D Consulting 28
  • 29. Contact Us BankT&D Consulting Details: Islamic Banking Services Contact: Mailing Address: Hussain Mazhar BankT&D Consulting Director - Islamic Banking Services Suites 18-20, 4th Floor, One Crown BankT&D Consulting Square, Church Street East, Woking, Surrey GU21 6HR, United Kingdom Phone: +973 39940390 Phone: +44 1483 776888 Fax: +44 1483 747892 Fax: +44 1483 747892 Email: Website: www.banktandd.com hussain.mazhar@banktandd.com © 2010 BankT&D Consulting 29