Target Groups
Executives/
Directors/
Manegers
Target Groups
Directors/
Managers/Staff
Designed to instruct and train
corporations on how they can
leverage the power of social
media to engage designated
stakeholders and market their
products.
Target Groups
Executives/Directors/
Managers/Experts/Staff
Social Media Engagement Strategies for
Businesses
Standard Skill Seminars Offered
2019
Target Groups: Executives/Directors/
Manegers
DACUM is a reliable, cost-effective, and highly valid
technique that provides a quick and thorough analysis
of any job/occupation, in any industry. Its use with
many companies, community colleges, and government
agencies has shown the process to be very effective,
quickly accomplished, and low cost.
Job Analysis (DACUM)
This training package is designed to help
service providing companies build capacity
and systems that will enable them continuously
develop their own internal expertise through
introducing workplace skills development
approaches.
Structured On-the-Job
Training
Competency management is the set
of management practices that identi-
fy and optimize the skills and compe-
tencies required to deliver on an
organization’s business strategy.
Competency management provides
the foundation to manage strategic
talent management practices such as
workforce planning, acquiring top
talent, and developing employees to
optimize their strengths.
Competency Management System

Preparing staff and experts
on how to update their
knowledge and skills to be
ready for future jobs.
Target Groups
Experts/Staff
Target Groups
Executives/Directors/Managers
Customer centricity training will get everybody on
the same page and create the framework for a
truly customer-centric business. The intent of
customer centricity training is to teach the behav-
iors that contribute to a culture that always puts
the customer first.
Target Groups
Directors/ Manegers/Experts/Staff
Customer Centricity
(Service)
Standard Skill Seminars Offered
2019
Target Groups:
Directors/
Manegers
Preparing Experts for Tomorrow
This training package is designed to give managers a
strategy to offer great customer service that focuses
on providing a positive customer experience from the
awareness stage, through the purchasing process and
finally through the post-purchase process.
Building Customer Centric Culture
(for Managers)
In order to compete in interna-
tional export markets, business
must have access to resources
that can help them improve
their knowledge and their
export management readi-
ness. Trainings are available
to support exporters.
Export Manager
Certification

Target Groups
Executives/
Directors/
Manegers/
Experts/
Starff
Target Groups
Executives/
Directors/
Managers
This training course deals with the HR issues that
many managers and supervisors are expected to
deal with as part of their jobs. It introduces human
resource concepts and covers the key areas of
performance reviews, discipline, diversity, talent
management and exit interviews.
Target Groups
Non-HR Managers/Directors
HRM Skills for
Non HR Managers
Standard Skill Seminars Offered
2019
Target Groups: Experts/Staff
If anyone wanted to become
outstanding presenter or great
speaker, they can. Anyone can
develop the required skills. This
training offers practical insights
that can help presenters pre-
pare, open, deliver, and close
their presentations or speeches
outstandingly.
Presentation/ public speaking skills
Review basic concept of
selling, Dismiss common myths
relating to effective selling,
Explain about the fundamen-
tal blocks of effective selling
Effective Selling Skills and Techniques
Both professionalism and ethical behavior
are highly valued by every organization
today. Ethical behavior is good for busi-
ness and involves demonstrating respect
for key moral principles that include
honesty, fairness, equality, dignity, diversi-
ty and individual rights. Professionalism is
the conduct, aims or qualities that charac-
terize or mark a profession or profession-
al person. We offers practical insights
that denotes the need of a quality of
workmanship and services
Work Ethics and Professionalism

Designed to help partici-
pants on building high per-
forming teams in the organi-
zation.
Target Groups
Executives
Target Groups
Directors/
Manegers/
Experts/
Staff
This training package is
designed to help shareholders,
board of directors and senior
company executives understand
the principles, concepts of
corporate governance and the
basic elements of corporate
governance
Target Groups
Board of Directors
Executives
Corporate
Governance
Standard Skill Seminars Offered
2019
Working Together
Focuses on how financial institu-
tions can have market-driven
innovation systems set-up to fulfill
the demands of the market and
their customers.
Financial Services
Innovation
Discusses new trends and changes in business
and corporate management world and what
managers can do to thrive in the new environ-
ments.
Becoming a Manager of
the Future
Target Groups
Executives/
Directors/
Manegers

Target Groups
Bored of
Directors/
Executives/
Target Groups
Executives/
Directors/
Managers/
Experts/
Give managers a framework and
skills to lead their employees through
change. The training builds change
competency in your people manag-
ers by defining their role in change
and providing practical frameworks
for being an effective change
leader. It also provides a framework
and tools, which managers can use to
develop and enforce organizational
culture.
Target Group:
Executives/
Directors/
Managers
Developing Culture & Managing Change
Standard Skill Seminars Offered
2019
Target Groups:
Executives/
Directors/
Managers
As a manager, it is important that
you provide regular feedback and
give people the opportunity to 'get
it right' and be successful in their
roles. This course has been devel-
oped to provide Managers, Super-
visors and Team Leaders with
practical skills to get the best out of
their direct reports and manage
and monitor staff performance
situations and processes effectively.
i.e.; It Can be delivered to Top
management up to customer service
officer by using latest tools.
Managing Performance & Development
A schema is a mental model of
how to do something based on
previous learning and experi-
ence. SBD Leadership develop-
ment will be a serious of mod-
ules, which is based on leaders
past experience, exposure and
learning.
Schema Based Devel-
opment: Leadership
Strategy is all about choices. To be win-
ning in the highly competitive corporate
world organizations need to set-up a
winning strategy that is built around the
clear, essential elements that determine
business success – where to play and how
to win. The i-Capital Africa Institute will
assist your organization in designing a
strategy that will get you ahead of the
pack by incorporating winning aspiration,
capabilities and management system.
Developing Winning Strategy