iHT² CMIO & Physician Executive Symposium, “Moving Past Hype to Outcomes” with John Showalter, M.D., MSIS, Chief Health Information Officer, University of Mississippi Medical Center
iHT² CMIO & Physician Executive Symposium, “Moving Past Hype to Outcomes” with John Showalter, M.D., MSIS, Chief Health Information Officer, University of Mississippi Medical Center
Similar a iHT² CMIO & Physician Executive Symposium, “Moving Past Hype to Outcomes” with John Showalter, M.D., MSIS, Chief Health Information Officer, University of Mississippi Medical Center
Similar a iHT² CMIO & Physician Executive Symposium, “Moving Past Hype to Outcomes” with John Showalter, M.D., MSIS, Chief Health Information Officer, University of Mississippi Medical Center (20)
iHT² CMIO & Physician Executive Symposium, “Moving Past Hype to Outcomes” with John Showalter, M.D., MSIS, Chief Health Information Officer, University of Mississippi Medical Center
1. GETTING BEYOND THE
HYPE TO OUTCOMES
John W. Showalter, MD MSIS
University of Mississippi Medical Center
March 27, 2014
9. Discharged Not Billed Due to Incomplete
Physician Documentation
• Problem
• Charts aren’t coded until all physician documentation has been
complete
• $14 - $15 million in charges not submitted to insurance companies
due to incomplete documentation
• No transparency into the problem
• Approach
• Descriptive Analytics
• Provide department chair with detailed and graphic reports
• Remote support
• Deployed a remote support application to HIM
• HIM became the primary support for the physicians
10. Discharged Not Billed Due to Incomplete
Physician Documentation
• Result
• Six months later
• $7-8 million
• One year Later
• Less than $5 million
• Revenue cycle has been shortened by more than a full day
11. Lab Draws
• Problem
• Excessive and duplicative lab draws
• CBC and BMP identified as target areas
• Approach
• Simple predictive analytics
• CBC and BMP more often than q4 in ICUs and q8 on the floors were
frequently unnecessary
• Rules-based decision support
• “Duplicate Lab” alerts if a new order was placed within 4 hours (ICU) or
8 hours (floor) of another lab
14. Lab Draws
• Result
• CBC
• 2,650 CBCs cancelled
• BMP
• 3,021 BMPs cancelled
• $41,300 savings per year
• 28.4 liters of blood not drawn
15. Data Visualization
and Real-Time Alerts
• Problem
• No nursing unit based monitoring system for pediatrics
• Approach
• Implement Epic remote ICU application “Epic Monitor” on both the
nursing units and our telehealth center
• Combine real-time predictive alerts with data visualization and
nursing protocols
• Develop guidelines and protocols for nurse response
16. Data Visualization
and Real-Time Alerts
• Results
• Created patient specific vital signs alerts
• Increased physician and nurse engagement
• Expected improvements
• Earlier interventions
• Fewer transfers to the PICU
• Decreased LOS
17. Biometric Registration
• Problem
• 6 employees doing chart corrections for MPI
• 30%+ of errors from the ED
• Approach
• Palm scanning a ED registration
18. Biometric Registration
• Predicted Result
• Cost
• 3 biometric devices (palm scanners) for ED patient registration - $1,500
• 2 months of analyst time to set up - $14,000
• Return
• 50% reduction of ED errors means 15% total error reduction
• Eliminate 1 FTE at $50,000/year
• 2 year ROI
• $100,000 - $15,500 = $84,500