1. Location Based Services 2011
July 15, 2011
Confidential & Proprietary
This document contains proprietary and confidential information of iLoop Mobile, and may be used only in accordance with a written agreement between iLoop Mobile
and the recipient. No portion of this document may be reproduced, republished or distributed to any third party without the express written permission of iLoop Mobile.
2. iLoop Mobile SMS Location Services Overview
Location Based Services are iLoop Mobile’s SMS campaigns for location based SMS
marketing. At present, location based messaging campaigns are created and managed
by iLoop Mobile’s services teams, with self-service LBS campaign solutions available in
the future.
iLoop Mobile Location Based Services:
• Available today: Location Based Services version 0.5 for location aware SMS
subscriptions/alerts using one-time location lookup of user at opt-in
• Available Q3 2011: Location Based Services version 1.0 with real-time location
lookup:
o One-time message campaigns with real-time location lookup with radial search
o SMS subscriptions/alerts with real-time lookup of subscribers’ locations before
each subscription/alert broadcast with radial search options
• Available Q3 2011: Location Based Services version 2.0 with geo-fencing using real-
time lookup with radial parameters from user designated locations
3. Benefits of Location Based SMS Marketing
The benefits of using location aware services:
• Send the right message to the right person with precise contextual relevance to their
location—proximity to a store address, city, state, zip code, city, county or country
• Drive store traffic and sales with messages that let customers know they are close to a
store with special offers that are within easy reach
• Do segmented messaging for marketing that can deliver discreet offers or information
dependent on the customer’s location
• Save money on promotion costs of mobile campaigns in traditional media—LBS SMS
marketing enables location specific messaging using only one call to action for all your
media channels
• Since Location Based Services v0.5 only “pings” the end user’s location once when they
opt in to the subscription group (with option of a few follow on pings for “home
verification”), it offers a low cost deployment of location aware messaging—you only pay
once for a customer’s location lookup
• “Ping every time” functionality with radial parameters will be available in v1.0 in Q3 2011,
offering real-time customer location lookup and relevance for every message sent
• Geo-fencing available in v2.0 (Q3 2011) offers location relevant messaging that “finds”
your customers and sends them a message when they are near store locations
5. iLoop Mobile Platform Functions
• SMS messaging platform for receiving and sending SMS messages
• Campaign templates including pre-configured double opt-in user
flow (required for LBS campaigns) and required carrier Help, Stop
and Terms & Conditions text
• LBS look up of user’s location (latitude and longitude) and the
corresponding address, city, state, zip, county and country
• Message List Management—Message List received from customer
is used for mapping message/alerts to specified locations
• Deliver correct alert message according to the location assignment
in the Message List
6. Location Lookup Options
Two forms of location lookup are available:
• Cell ID
Determines the user’s location as the
location of the tower they are connected to
• Lower cost location lookup that can
have lower accuracy on user location
• Some carriers support Enhanced Cell
ID that uses network data, more
precise cell sectors and timing
advance calculations for better
accuracy
• Hybrid Assisted GPS (A-GPS)
Uses carrier cell tower triangulation and
GPS satellite data when available
• More accurate location fix at a higher
cost per location lookup compared to
Cell ID
9. LBS v0.5: Set Location Alerts Publishing
Location Based Services Version 0.5
provides location aware segmented SMS Phone
Number
Street
City
State
Zip
broadcasting based on the user’s location (408)
907-‐2322
176
Oak
St.
San
Jose
CA
95110
at opt-in (415)
334-‐2232
1222
Jones
St.
San
Francisco
CA
94109
(212)
12
Canal
St.
New
York
New
York
10022
• Alert messages sent are based on the user
917-‐8596
Marketing Message
City
State
Zip County
Code
Kohl’s Savers Club Sat. only! Main & Oak St. store is offering 10% Bonus 95110
location at initial opt-in only—no real-time Buy off all purchases and 20% off KitchenAid Pro Line. Visit hHp://
m.kohls.mobi for more offers..
lookup of user location for each alert
Kohl’s Savers Club Sat. only! Lincoln Ave. store is offering 20% off all San
Nike and Addidas shoes. Visit hHp://m.kohls.mobi for more offers.
Francisco
Kohl’s Savers Club Sat. only! 20% off all Nike and Addidas shoes. Visit NY
delivered (available in LBS version 1.0) hHp://m.kohls.mobi for more offers.
Kohl’s Savers Club Sat. only! Lincoln Ave. store is offering 20% off all Kern
Nike and Addidas shoes. Visit hHp://m.kohls.mobi for more offers.
Kohl’s Savers Club Sat. only! 20% off all Nike and Addidas shoes. Visit Los Angeles
hHp://m.kohls.mobi for more offers.
Kohl’s Savers Club Sat. only! 20% off all Nike and Addidas shoes. Visit TX
• Option of additional lookups (usually 1 or 2) hHp://m.kohls.mobi for more offers.
after opt-in lookup to find duplicate address
to establish “home” location better
Kohl’s
Savers
Club
Sat.
only!
Main
&
Oak
St.
store
is
offering
10%
• Double opt-in with user confirmation required Bonus
Buy
off
all
purchases
&
20%
off
KitchenAid
Pro
Line.
Visit
• Customer specifies the locations the alerts hWp://m.kohls.mobi
for
more
offers.
blast will send to as mapped in the Message
List by city, state, zip code or county.
10. Location Based Services v0.5 Overview
The steps to set up a location aware services using v0.5 are:
• Create the subscription group with keyword/short code and other opt-in methods (Web,
mobile site etc.)
• For Web or mobile site opt-in to a LBS subscription, address/city/state/zip/county/country
data fields can be integrated instead of LBS cell tower look up
• Submit a Message List to iLoop Mobile: each broadcast to a subscription group requires a
list of the messages and and the locations you want then mapped to (the Message List
can be different for every broadcast)
• Set the schedule for the message broadcast
• Broadcast is initiated—system compares the initial opt-in location captured when the
subscriber opted-in to the locations and associated messages in the Message List.
“Home” location can be verified with additional pings after initial opt-in.
• The message each subscriber receives is contingent on their “home” location when they
opted-in to the subscription campaign.
• Since location is only captured at opt-in, you’ll also set a default “offer” or message for
subscribers where the location capture at opt-in failed.
11. Customer Provides the “Message List” .csv
• What messages are part of the broadcast
• What location assignment will be used for each message in the broadcast—zip code,
city, state or county
• In this way messages can be mapped to specific locations or groups of locations
before a SMS broadcast is sent to the subscriber group. When the broadcast is sent,
it compares each subscribers’ saved opt-in “home” location to a location in the
message list for segmented, location relevant messaging.
• iLoop Mobile can integrate to external XML data feeds and sources that would
provide the information required by the Message List
Message
City
State
Zip
Code
County
Kohl’s
Savers
Club
Sat.
only!
Main
&
Oak
St.
store
is
offering
10%
Bonus
Buy
off
all
95110
purchases
and
20%
off
KitchenAid
Pro
Line.
Visit
hWp://m.kohls.mobi
for
more
offers..
Kohl’s
Savers
Club
Sat.
only!
Lincoln
Ave.
store
is
offering
20%
off
all
Nike
and
Addidas
San
Francisco
shoes.
Visit
hWp://m.kohls.mobi
for
more
offers.
Kohl’s
Savers
Club
Sat.
only!
20%
off
all
Nike
and
Addidas
shoes.
Visit
hWp://m.kohls.mobi
NY
for
more
offers.
Kohl’s
Savers
Club
Sat.
only!
Lincoln
Ave.
store
is
offering
20%
off
all
Nike
and
Addidas
Kern
shoes.
Visit
hWp://m.kohls.mobi
for
more
offers.
Kohl’s
Savers
Club
Sat.
only!
20%
off
all
Nike
and
Addidas
shoes.
Visit
hWp://m.kohls.mobi
Los
Angeles
for
more
offers.
Kohl’s
Savers
Club
Sat.
only!
20%
off
all
Nike
and
Addidas
shoes.
Visit
hWp://m.kohls.mobi
TX
for
more
offers.
12. Strategies for Location Based Alerts v0.5
Choosing Message List location mapping specifications:
• Exact address is not really useful without radial search (available in version 1.0 in Q3)
• Zip codes can be used, but it may be the case zip codes are too granular for a campaign
• However, zip codes can be clustered into groups for a particular message
• With LBS 0.5, larger geographic parameters (city, county, state) may often be a better
choice when designing a campaign
• LBS version 1.0 will offer real-time location fix and customer specified radial distances
from locations (stores), making exact street addresses and individual zip codes an
effective option for message assignment
13. Location Aware Alerts Publishing
The Message List can specify the same message for all specified
locations OR unique messages for different locations or groups of
locations.
• Example 1: Set up an alert campaign where only subscribers in a specific location—
like the city of San Francisco, Imperial county or the state of Florida—receives a “Buy
one get one free” message
• Example 2: Set up an alerts broadcast for discreet messages for multiple locations:
broadcast message “Buy one get one free” goes only to subscribers in San
Francisco, and message “Free coke with burger” goes only to subscribers in Los
Angeles
• Example 3: Set up the Message List with zip codes that are a certain distance from a
store location and assign a specific message for that store (a zip code “cluster” you
know are a certain distance from a store)
• Additional lookups can be done after the opt-in lookup to confirm a “home” area e.g.
you can compare multiple lookups until you find duplicates (by city or zip) and then
set that address as a more accurately confirmed “home”, and stop doing lookups on
that number going forward
14. Location Aware Segmented Alerts User Flow
Marke9ng
Message
City
State
Zip
Code
County
Kohl’s
Savers
Club
Sat.
only!
Main
&
Oak
St.
store
is
offering
10%
Bonus
Buy
95110
3 off
all
purchases
and
20%
off
KitchenAid
Pro
Line.
Visit
hWp://m.kohls.mobi
for
more
offers..
Kohl’s
Savers
Club
Sat.
only!
Lincoln
Ave.
store
is
offering
20%
off
all
Nike
San
and
Addidas
shoes.
Visit
hWp://m.kohls.mobi
for
more
offers.
Francisco
Kohl’s
Savers
Club
Sat.
only!
20%
off
all
Nike
and
Addidas
shoes.
Visit
hWp:// NY
m.kohls.mobi
for
more
offers.
44264
Kohl’s
Savers
Club
Sat.
only!
Lincoln
Ave.
store
is
offering
20%
off
all
Nike
5 Kern
and
Addidas
shoes.
Visit
hWp://m.kohls.mobi
for
more
offers.
Phone
Street
City
State
Zip
Kohl’s
Savers
Club
Sat.
only!
20%
off
all
Nike
and
Addidas
shoes.
Visit
hWp://
Number
Los
Angeles
m.kohls.mobi
for
more
offers.
Kohl’s
Savers
Club
Sat.
only!
S0%
off
all
Nike
aose
ddidas
shoes.
Visit
hWp://
(408)
176
Oak
2 t.
San
J nd
A CA
95110
TX
907-‐2322
m.kohls.mobi
for
more
offers.
(415)
1222
Jones
St.
San
CA
94109
1 Yes
334-‐2232
Francisco
(212)
12
Canal
St.
New
York
New
York
10022
Phone
Street
City
State
Zip
917-‐8596
44264
Number
(408)
176
Oak
St.
San
Jose
CA
95110
Marketer sets up
907-‐2322
Message List to map
(415)
1222
Jones
St.
San
CA
94109
which locations they want
334-‐2232
Francisco
to send to and what
(212)
12
Canal
St.
New
York
NY
10022
6 message each location
Kohls
917-‐8596
will receive. System
Kohl’s
Savers
Club
compares Message List
Sat.
only!
Main
&
Oak
locations to stored users’
St.
store
is
offering
10%
locations at opt-in to
Bonus
Buy
off
all
segment messages sent.
2
purchases
&
20%
off
KitchenAid
Pro
Line.
7
Visit
Kohl’s
Savers
Club
hWp://m.kohls.mobi
Reply
YES
to
confirm
Kohl’s
Savers
Club
Step 3: Users confirm and for
more
offers.
you’d
like
us
to
use
Thanx
for
joining.
their location is captured.
your
locaaon,
1
msg/ You’ll
receive
1
msg/ Opt-in location is the only
week.
Text
HELP
for
user location used for future
week.
Text
HELP
for
alerts
help.
Text
STOP
to
help.
Text
STOP
to
cancel.
Msg
&
data
cancel.
Msg
&
Data
rates
may
apply.
Rates
May
Apply.
TC:www.m.many.mob TC:www.tc.many.mobi
i
4
Step 4: Confirmation is sent
to user of successful opt-in. Optional landing page
or site link in SMS
16. Enhanced “Message List” with Radius & Message Cap
• Provided by the customer, specifying what messages are part of the campaign or subscription
broadcast
• What location assignment will be used for each message sent—street address, city, state, zip code
and county
• Location Based Services v1.0 can leverage exact street addresses, with user defined radii from an
address as the specification for a match with the user’s real-time location. Message Cap allows limits
to the number of messages that can be sent for any message.
• iLoop Mobile can integrate to external XML data feeds and sources that would provide the information
required by the Message List, for example address information captured by Web page opt-in or from
existing databases.
Message
Street
City
State
Zip
Code
County
Radius
Cap
Kohl’s
Savers
Club
Sat.
only!
Main
&
Oak
St.
store
1300
Oak
St.
San
Jose
CA
95110
Santa
Clara
2
miles
5000
is
offering
10%
Bonus
Buy
off
all
purchases
and
20%
off
KitchenAid
Pro
Line.
Visit
hWp://
m.kohls.mobi
for
more
offers..
Kohl’s
Savers
Club
Sat.
only!
Lincoln
Ave.
store
is
453
8th
Ave.
San
Francisco
CA
94117
San
Francisco
0.25
miles
4000
offering
20%
off
all
Nike
and
Addidas
shoes.
Visit
hWp://m.kohls.mobi
for
more
offers.
Kohl’s
Savers
Club
Sat.
only!
20%
off
all
Nike
and
NV
25000
Addidas
shoes.
Visit
hWp://m.kohls.mobi
for
more
offers.
Kohl’s
Savers
Club
Sat.
only!
Lincoln
Ave.
store
is
Kern
10000
offering
20%
off
all
Nike
and
Addidas
shoes.
Visit
hWp://m.kohls.mobi
for
more
offers.
Kohl’s
Savers
Club
Sat.
only!
20%
off
all
Nike
and
Los
Angeles
10
miles
25000
Addidas
shoes.
Visit
hWp://m.kohls.mobi
for
more
offers.
17. One-Time LBS Messages/Coupons
Real-time LBS lookup for delivery of single message or coupon
• One time LBS message
– Simple one-time coupon/message using LBS
– Combination campaigns such as SMS sweeps entry delivers
confirmation of entry SMS with LBS based coupon/message
• Requires double opt-in and offers participation cap to marketer
• One-time LBS marketing message could include alert opt-in
call to action, promoting a new keyword that opts user into an
LBS alert service—ex. “Gap Coupon. 20% off jeans at Main St.
store. To join Gap Saver Club reply GAPALERTS”
18. One-Time LBS Messages/Coupons
User
confirms
and
loca+on
is
Loca+on
relevant
message
specified
looked
up
and
captured
from
Message
List
delivered
with
op+onal
landing
page
link
3 5
44264
Kohl’s
Savers
Club
Today
only!
Main
&
Yes
Oak
St.
store
is
1 offering
10%
Bonus
2 Buy
off
all
purchases
44264
&
20%
off
KitchenAid
Pro
Line.
Visit
hWp://m.kohls.mobi
Phone
Street
City
State
Zip
for
more
offers.
Kohl’s
Coupon
Number
Reply
YES
to
confirm
Kohls
(408)
176
Oak
St.
San
Jose
CA
95110
you’d
like
us
to
use
907-‐2322
your
locaaon
for
your
6
coupon.
Text
HELP
for
help.
Text
STOP
to
cancel.
Msg
&
data
rates
may
apply.
TC:www.m.many.mobi
MESSAGE
LIST:
Marke9ng
Message
4 Loca9on
Radius
Message
Cap
Kohl’s
Savers
Club
Sat.
only!
Main
&
Oak
St.
store
1300
Oak
St.,
2
miles
5000
is
offering
10%
Bonus
Buy
off
all
purchases
&
20%
San
Jose,
CA
95110
off
KitchenAid
Pro
Line.
Visit
hWp://m.kohls.mobi
for
more
offers.
User
sees
call
to
ac+on
in
Kohl’s
Savers
Club
Sat.
only!
Lincoln
Ave/1st
St.
453
8th
Ave.,
San
1
mile
4000
store
is
offering
20%
off
all
Nike
and
Addidas
Francisco,
CA
94117
tradi+onal
media
and
texts
shoes.
Visit
hWp://m.kohls.mobi
for
more
offers.
keyword/short
code
to
opt-‐in
Kohl’s
Savers
Club
Sat.
only!
20%
off
all
Nike
and
3444
Lennon
Blvd.,
10
miles
25000
Double
opt-‐in
confirma+on
Addidas
shoes
at
34
Grove
St./Bush
store.
Visit
Fresno,
CA
92331
hWp://m.kohls.mobi
for
more
offers.
Kohl’s
Savers
Club
Sat.
only!
Canal/Mercer
St.
System
compares
user
loca+on
with
radii
C
anal
0023
List
loca+ons
store
is
offering
30%
off
all
Nike
and
Addidas
22
of
MSt.
,
NY,
NY
1
essage
0.25
miles
5000
Op+onal
landing
page
shoes.
Visit
hWp://m.kohls.mobi
for
more
offers.
19. LBS Subscription/Alerts with Real-Time Location Fix
• LBS alerts based on real-time locations of subscribers when each alert is
broadcast—system scans and pinpoints location of each individual subscribers’
phone and then sends a specific message relevant to their position (as mapped
in Message List)
• The alert message sent is based on the location of each subscriber the at time
of message blast, and comparing it their radial proximity to the list of locations in
the Message List (address of stores, zip codes, cities etc.)
• Double opt-in required
• Throughput for LBS alert messaging is comparable to standard SMS broadcasts
at approximately 1,200 lookups per minute.
• Remember there is a charge for every subscriber lookup for every broadcast, so
for larger alert groups fewer broadcasts per month may help budget
considerations
20. LBS Subscription/Alerts: Real-Time Location Messaging
5
Subscriber
(408)
907-‐2322
6
3
44264
1 Kohl’s
Savers
Club
Sat.
only!
Main
&
Oak
44264
St.
store
is
offering
10%
Kohls
Bonus
Buy
off
all
purchases
&
20%
off
KitchenAid
Pro
Line.
Yes
Before
sending
alert
broadcast,
system
pings
all
subscribers’
Visit
phones
and
compares
present
loca+on
with
radii
in
the
Message
List
loca+ons
to
deliver
relevant
marke+ng
messages
hWp://m.kohls.mobi
4 Phone
Street
City
State
Zip
for
more
offers.
2 Number
(408)
176
Oak
St.
San
Jose
CA
95110
907-‐2322
(415)
1222
Jones
St.
San
CA
94109
334-‐2232
Francisco
(212)
12
Canal
St.
New
York
NY
10022
Kohl’s
Savers
Club
Kohl’s
Savers
Club
917-‐8596
Reply
YES
to
confirm
Thanx
for
joining.
you’d
like
us
to
use
You’ll
receive
1
msg/ 7
your
locaaon,
1
msg/ month.
Text
HELP
for
month.
Text
HELP
for
help.
Text
STOP
to
MESSAGE
LIST:
Marke9ng
Message
Loca9on
Radius
Message
Cap
help.
Text
STOP
to
cancel.
Msg
&
Data
cancel.
Msg
&
data
Rates
May
Apply.
Kohl’s
Savers
Club
Sat.
only!
Main
&
Oak
St.
store
is
offering
1300
Oak
St.,
2
miles
5000
10%
Bonus
Buy
off
all
purchases
&
20%
off
KitchenAid
Pro
San
Jose,
CA
95110
rates
may
apply.
TC:www.tc.many.mobi
Line.
Visit
hWp://m.kohls.mobi
for
more
offers.
TC:www.m.many.mobi
Kohl’s
Savers
Club
Sat.
only!
Lincoln
Ave/1st
St.
store
is
453
8th
Ave.,
San
1
mile
4000
offering
20%
off
all
Nike
and
Addidas
shoes.
Visit
hWp:// Francisco,
CA
m.kohls.mobi
for
more
offers.
94117
Kohl’s
Savers
Club
Sat.
only!
20%
off
all
Nike
and
Addidas
3444
Lennon
Blvd.,
10
miles
25000
shoes
at
34
Grove
St./Bush
store.
Visit
hWp://m.kohls.mobi
Fresno,
CA
92331
for
more
offers.
Kohl’s
Savers
Club
Sat.
only!
Canal/Mercer
St.
store
is
offering
22
Canal
St.
,
0.25
miles
5000
30%
off
all
Nike
and
Addidas
shoes.
Visit
hWp://m.kohls.mobi
NY,
NY
10023
for
more
offers.
22. Location Based Services: Geo-Fencing
• SMS messages sent are based on
subscribers being inside the radius of
a predetermined geographic address
—known as a “geo-fence”
• Geo-fences are not “traps” that trigger
a message whenever a subscriber
enters the “trigger wire” of a geo-fence
—when geo-location is turned on, it
“finds” subscribers within the geo-
fence
• Messages are only sent to opt-in
subscribers when they are within a
geo-fence radius, and only when the
location fix is “turned on”
23. Location Based Services: Geo-Fencing
• Thousands of geo-fences can be created for a single campaign
(multiple store locations)
• Double opt-in is required to subscribe to geo-fenced messaging
• To prevent users from being barraged by messaging, you will set a
limit to the number of messages any one user can be sent per week
• Remember you pay for every subscriber a geo-fence finds...you may
not want it “on” 24/7, which means you can strategize when you
want it “on”
• The time when the geo-fence is operational (“turned on”) is set when
the campaign is created and it cannot be changed.
24. LBS Subscription/Alerts: Real-Time Location Messaging
Step
5:
When
loca+on
lookup
is
on,
any
subscribers
within
the
list
of
geo-‐fences
is
found.
As
specified
by
the
Message
List,
a
relevant
message
for
that
loca+on
is
delivered,
with
an
op+onal
link
to
a
mobile
landing
page
or
site
(steps
6
&
7).
1
3 5
44264
44264
Kohls
Yes
6
Kohl’s
Savers
Club
2 4 Sat.
only!
Main
&
Oak
St.
store
is
offering
10%
Bonus
Buy
off
all
purchases
&
20%
off
Kohl’s
Savers
Club
Kohl’s
Savers
Club
KitchenAid
Pro
Line.
Reply
YES
to
confirm
Thanx
for
joining.
Visit
you’d
like
us
to
use
You’ll
receive
1
msg/ hWp://m.kohls.mobi
your
locaaon,
1
msg/ week.
Text
HELP
for
for
more
offers.
week.
Text
HELP
for
help.
Text
STOP
to
help.
Text
STOP
to
cancel.
Msg
&
Data
7
cancel.
Msg
&
data
Rates
May
Apply.
rates
may
apply.
TC:www.m.many.mobi
TC:www.tc.many.mobi
MESSAGE
LIST:
Marke9ng
Message
Geo-‐Fence
Loca9on
Radius
Message
Cap
Kohl’s
Savers
Club
Sat.
only!
Main
&
Oak
St.
store
is
1300
Oak
St.,
1
mile
5000
offering
10%
Bonus
Buy
off
all
purchases
&
20%
off
San
Jose,
CA
KitchenAid
Pro
Line.
Visit
hWp://m.kohls.mobi
for
95110
more
offers.
Kohl’s
Savers
Club
Sat.
only!
Lincoln
Ave/1st
St.
store
453
8th
Ave.,
2
miles
4000
is
offering
20%
off
all
Nike
and
Addidas
shoes.
Visit
San
Francisco,
hWp://m.kohls.mobi
for
more
offers.
CA
94117
User
sees
call
to
ac+on
in
tradi+onal
Kohl’s
Savers
Club
Sat.
only!
20%
off
all
Nike
and
3444
Lennon
10
miles
25000
media
and
texts
keyword/short
code
to
Addidas
shoes
at
34
Grove
St./Bush
store.
Visit
Blvd.,
Fresno,
CA
opt-‐in,.
Double
opt-‐in
confirma+on
hWp://m.kohls.mobi
for
more
offers.
92331
message
sent
first.
25. Confidential & Proprietary
This document contains proprietary and confidential information of iLoop Mobile, and may be used only in accordance with a written agreement between iLoop Mobile
and the recipient. No portion of this document may be reproduced, republished or distributed to any third party without the express written permission of iLoop Mobile.