17. Do you know how much
you have been charged back by
your carrier and why?
18. Carrier
Customer Commission
provides
buys is reconciled
charge back
phone in RQ4
list to dealer
Charge back
Dealer is paid Customer
is processed
commission cancels line
in RQ4?
19. Are your charge backs recorded in RQ4?
8%
92%
Less than 8% of RQ4 clients have processed at least
one Full Charge Back in the last 6 months
48. Inventory Adjustment Reason Codes
Are you taking advantage of the
general ledger reporting available?
5%
95%
You are not alone, only 5% of clients have G/L Accounts
linked to at least one adjustment reason code
61. Can you benefit from this feature?
26%
47% 53% 2 or 3
More than 3
74%
74% of RQ4 clients are actively using more than one vendor account
Of that 74%, 47% have more than three