Product Management CV

1. Product Manager
Phone: +91-702-801-5925
Address: Hyderabad, India
Website: https://www.linkedin.com/in/sankettycoon/
Email: mishrasanket25@gmail.com
Sanket Mishra
Certified CSPO® Product Manager, with an experience of around 5+ years in software product management, backed with both
technical product management and functional product management exposure. Possessing excellent product strategy skills with
strong knowledge in Enterprise, B2B, B2C, SaaS, PaaS Software Application and Business.
Proficient in Inbound, Outbound Product Management, Product Marketing, with experience in product scoping, product launch,
customer research, development and subsequent Go-to-Market strategy, advocating customer needs and GTM business
requirements in Consumer Services, CRM, Risk-Fraud Prevention Management, Financial Services, and IT Advisory.
PROFILE SUMMARY AND RESPONSIBILITIES
5+ years of experience with strong product management and software delivery expertise.
Certified Scrum Product Owner (CSPO) and Certified Scrum Master (CSM) from Scrum Alliance.
Expertise in Defining epics, User Stories, Acceptance Criteria, Entry and Exit Criteria, Refining Backlogs, coordinating and
prioritizing conflicting requirements in a fast paced and ever changing environment.
Experienced in catering Minimum Viable Product (MVP) and Minimum Marketable Product (MMP) to the clients.
Responsible for the defining Product goals, Product Vision and Metrics to synthesizes complex set of information to provide
clarity and understanding the requirements.
Apply different methods like INVEST for user story, DEEP for product backlog and AARRR technique for better product backlog
refinement.
Strong foundation in agile with deep experience in scrum.
Expertise in design thinking concept, user research, and conceptualizing solutions.
Caring people leader with experience in mentoring high performing teams.
Strong facilitator with ability to communicate effectively with diverse audience.
Impact oriented problem solver with ability to drive consensus towards business outcome.
Owned, Prioritize and build product backlogs for Scrum and Safe Agile methodologies teams.
Prioritize the needs of the product by taking data driven and business driven decisions. And also negotiating regarding
deliverable to client.
Continuously communicate and coordinate with stakeholders, Clients and Customers on a regular basis.
Expertise in creating Master Test Plans, Tractability Metrics, Test Specifications, Test Summary Report, QC production
certification plan for small, medium and large projects.
Experienced in using basic Burn-down and Burn-up charts to track the progress of the product
Experience in working with UX and CX team to define the UI of the product.
Experienced with working RESTful Web API's.
Experience of working on ServiceNow Now platform, Salesforce-CRM, ITSM and other SaaS, PaaS based applications.
Technical proficient with UI, database, workflow and integration technologies.
Ensuring the Pre-Sales teams to have working over demos.
EXPERIENCE
JP Morgan Chase & Co
Product Manager
Aug-2018- Present
Product Introduction: Athena is a next generation centralized, cloud-based product helping client pricing, risk management,
analysis and trade management platform.
Roles and Responsibilities:
Strategize, RoadMap and Plan for Product:
Research: Discovered problems in the market by extracting management vision, interviewing customers, recent evaluators.
Filtered problems that are urgent, pervasive, and for which market is willing to pay. This yields to product vision.
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2. Market Research: Done formal/ informal primary and secondary market research using qualitative/quantitative methods.
Active engage with analyst community: Gartner, Forrester, Aberdeen Group, IDC etc.
Competitive Intelligence: Identified competitive and alternative offerings in the market.
SWOT Analysis: Embedded strategy of competing against them in the product features.
Win/Loss Analysis: Gone at length to understand the reasons from succeeding and failing in the important deals. This is very
insightful in understanding what/what not to do.
Other Stakeholder inputs: Continuous engagement with Sales, Solution Consulting, Implementation, and Support to understand
their pain areas and feed the inputs, when relevant, to road-map features.
Business Case: Done objective analysis of observations in the market for every major initiative. Presented a plan of action to the
executive team of how developing software for the market and customer problem will be a profitable proposition.
PnL (Profit and Loss Assessment): Objective assessment of what will it take for us to build, launch and market a software and
what will it earn in medium to long term.
Build, Buy or Partner: Analyzed what is the most practical way to build product from time to time. As a general philosophy, I
preferred to buy basic infrastructure components, build what will turn out to be our competitive advantages or IP, and partner
for the rest.
ROI: At times assessed what will be the cost saving proposition in front of customers.
Product Roadmap: Complete ownership of the product road-map in all recent assignments. Outline and maintain the product plan
on quarterly, yearly and beyond time-frame basis.
Build:
SDLC and Release planning, and Estimation: Well versed with various development frameworks such as Waterfall, Agile (SCRUM),
and Kanban.
SCRUM: Involved at all stages and meetings:
Maintain prioritized backlog and do backlog grooming on a bi-weekly basis.
Do Sprint planning estimations up-front.
Project feature and do release planning by aligning current development work with product roadmap.
Participate in other key meetings such as daily standups, retrospective. Be the feature arbiter in the feature showcase and
liaise with other stakeholder
Estimation: Done estimation is SCRUM using Story points. And in Waterfall/RUP using UCP (Use Case Points) and FP (Function
Points).
Requirements: Defined requirements in several formats centered around User Personas (traditionally called Actors)
USER STORIES: Several years of User Story writing experience in As-I want to-so that format with detailed Acceptance Criteria.
USE CASES: Several years of writing requirements embedded in use cases with proper use case models depicting use case
dependencies.
Other UML: Written requirements in traditional ways of BRD, and FRDs. Also, knowledge of model based definitions such as
sequence diagrams, class diagrams, state diagrams. Done detailed Mock-Ups too.
Quality: Responsible for QA test case verification. Done iterative product development based on UAT and feedback. Solicited
customer feedback and channel it back to improve product quality.
Rapid Prototyping: Strong proponent of the philosophy to develop, validate from market and taken informed decision on whether to
progress or not. Openness to potentially fail fast and succeed from learnings.
Market :
Product Positioning: Clear definition of positioning scenarios based on strategy and vision of the product, its competition, and
frequently encountered compete situations.
Buyer Persona Based Marketing: Define Master Messaging Document – A document that defines messages to be relayed by the
commercial teams in front of specific personas, and questions that bring the best qualities of product that Company wants to
highlight
Product Demos and Roadmap sessions: Do product demos on key engagements and assist solutions when needed. Do roadmap
presentations with large customers on periodic basis.
Product Pitches and Compete Content: Prepare product and solution decks that help is sales and pre sales pitches. Prepare
direct compete docs and battle-cards.
Technical Evangelism: Heavily involved in publishing thought content and evangelizing company technology.
Webinars and Conferences: Conduct webinars both for spreading technology as well as educating Customers about new
features.
Whitepapers, Blogs and Videos: Publish whitepapers and blogs on diverse domain and business topics. Create videos for both
marketing and evangelism purposes.
Launch
Go-To-Market: Own the Go-To-Market plan overall, even though there are line items that are owned by other individuals. Push
and motivate to keep the launch on track.
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3. GTM Plan: Prepare plan to take the product to market. Liaise with Marketing, Support, Solutions and Engineering to get the
work done.
Press, Media, and Webinars: Guide marketing to deliver specific messages via media and press. Conduct release webinars
for all existing and prospect Customers.
Enablement: Enable the Sales, Solutions and field engineers before and after the releases. Help in product understanding when
needed.
Trainings: Conduct training sessions before each release to educate Sales and Solutions about new features and discuss
product positioning and pricing.
Arbiter Support Issues: Guide and help Support and Engineering in prioritizing the Customer issues with the idea of
intervening only when needed
Prioritized Road-map in order to achieve product goals and metrics.
Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to
marketing approaches.
Defined and analyzed metrics to measure product performance.
Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
Liaised with clients to develop deep understanding of business needs and current market landscape.
Spearheaded collaborative efforts between Development team's and sales engineering to bring products to market.
Developed product documentation to communicate and align key components of upcoming features and products to internal
teams.
Coordinated design meetings and decisions across 6 internal departments and teams.
Documented user stories, specifications and product features into detailed work order to communicate across teams and
ensure mandatory requirements are built accordingly.
Consulted with product development teams to enhance products based on customer data.
Accomplishments:
Managed product portfolio at JP Morgan: contributed to 20% bottom line growth
Revamped accountant file transfer service : its efficiency increased from 73% to 96%
Improved credibility of DMS system; prevented loss of $10M by maintaining data sanctity.
Improved the unit test cases coverage from - 30% to >90% for several module.
Closure of 100+ critical issues (20% more than team avg.) in the span of 1 year on the customer live environment.
Interfaced with 20+ customers world-wide to understand their requirement and product performance issues.
Helped to technical architects Fixed security loopholes in ACFT Services: prevented sensitive user data from being hacked.
Mentored two junior QA Associates: charted the project planning and timelines and oversaw the implementation of the projects
module in making efficiency in QA methodologies.
Act as a SPOC for all the business logic related queries. Providing inputs ingest estimation activities and release plan.
Idea-ted user-activity auditing feature to track workflow changes and ensure zero data breach during product migration.
coordinated with sales engineering and support teams to design environment specific actions plans leading to customer
retention.
Resolved highest product defects in team of 10; handpicked by project manager to demonstrate resolutions to 60%clients.
writing blog and white papers as a part of brand building and thought leadership practice for Chase.
Executing multiple GTM plans for Chase business for different target geographies like North America, Europe and South Asia.
Creating Product contents like business case studies, web contents, video, and product brochures.
Running integrated marketing campaigns for new leads, utilizing emails, and social media tools like linked-in.
creating and updating sales tool-kits and product fact sheets for the sales team to facilitate selling.
New business development for Chase in South Asia and other geographies where JP Morgan doesn't not have presence.
Drove Best Practices in agile software delivery through effective coaching and leadership for JP Morgan Infrastructure team
across 4 locations.
Led capability building initiatives for internal product management practice.
State Street Corporation
Associate Product Manager
Aug-2017 to Aug-2018
Product Introduction: SEC is a Modernisation User Interface product used by fund managers for liquidity risk management and
reporting requirements.
Roles and Responsibilities:
Worked as a APM owning the iPaaS (Integration platform as a service) offering , external integrations and helped incorporates to
change drive and make customer engagement for firm profits.
Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to
marketing approaches.
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4. Defined Product Strategy, business model , and 1 year product roadmap and analyzed metrics to measure product performance.
Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
Devise an end to end product strategy of IPaaS following an MVP approach.
Adeptness in Product Delivery Management by working and influencing Engineering, DevOps, Documentation and keeping all
release on the track.
Worked with UX team and providing guidance and feedback on usability requirement.
Partnering with sales engineering team and providing support on product demo, and understand product market positioning.
Accomplishments:
Did gap analysis and created an action plan to accomplish the desired goal and increased feature adoption by 20%.
Docker/Kubernetes Automation: Act as a change management for the high deployments of an existing dev-ops pipelines.
Increased API adoption by 15% by the tenants and Clients/Customers.
Executed the strategy that increased the client base from 5 to 250 within 1 year of time.
Identified and build to execute cloud migration strategy for a $22M product for StateStreet.
Shortlisted for the CTO award for the innovation in-design and client impact.
Product ownership and strategy of Risk Management application in the governance and compliance domain.
Defined the solution strategy for building a multi tenant iPaaS platform for risk management application.
Building intelligent support system to minimize manual intervention, support cost and Turn around time. This would drive our
new service offering model.
Trained implementation and sales team on the product features.
Developed product road-map for In-design application.
Analysed the the current problem and performed fit gap analysis of the business requirement.
Conducted Business Modelling workshops to understand current business and formulate new business model.
Architect-ed a smart cloud based product data pipeline that identifies servers, restores and mask customer database metrics.
Capgemini Consulting
Senior Consultant
April-2015 to August-2017
Roles and Responsibilities:
Prioritized projects and project tasks depending upon key milestones and deadline dates.
Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
Monitored technology use and program functionality, updating programs and making changes to enhance output.
Determined areas for improvement and implemented processes to alleviate problems.
Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
Accomplishments:
Meeting with new payment gateways and managing all the communications and development related to payments , with being
successful in meeting a KPI of 70% success rates of the payments by active routing and switching mechanism to handle real
time scheduled and unscheduled downtime of the various payment banks and gateways.
Worked on product platform to host multiple apps for banks and financial services.
Managed a team of 2 people, ensuring the day to day operations.
launched real time payments platform for Capgemini joint venture banking corporation that scales to serve 10,000+ small and
middle financial institutes with a duration of 6 months.
Handling the payments deposits and withdrawals for the Real time processing portal.
Creating and maintaining JIRA Dashboard, translating business requirements into meaningful user stories, providing business
user cases.
Provide clear vision and scope documentation, use cases, workflows, wire-frames, design and product requirements, and other
materials as needed to support UX design and development.
owned and conduct different project status meetings with all the stakeholders to discuss impediments and track progress
Ensures all products are in compliance and meet all regulatory requirements.
Develop & implement EMV strategies to maximize Fraud & Customer Experience benefits for TD debit cards and/or other TD
products managed within Consumer Deposit Products & Payments Product Management team.
Evaluating, planning, optimizing & influencing the delivery of product design enhancements taking end-to-end responsibility
for the quality of service that is delivered to customers.
Development and documentation of all procedures, documentation, SLA's, and legal agreements.
Engage with cross functional stakeholders to define a long term Digital product roadmap, identify new features, and ensure that
delivery of the product is timely and of the highest quality.
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5. SKILLS
Product Management
Product Strategy
Product Initiatives
Product Positioning
Product Launch
Customer Market Research
Wire-frames, Prototype and MVP
User-stories and Road-maps
Agile Sprint Planning
Competitor Analysis
Digital Transformation
Client Relationship Management
A/B Testing
Process Transformation and Automation
Reporting and Documentation
CERTIFICATIONS
Certified Scrum Product Owner®
Scrum Alliance
Certified ScrumMaster®
Scrum Alliance
Agile Certified Product Manager and Product Owner Credential (ACPM)
Udemy USA
Foundations of Business Strategy
University of Virginia, Darden School of Business USA
Six Sigma Yellow Belt
KPMG India and MSME , Govt. of India
IBM Certified Database Associate- DB2 10.1 Fundamentals
IBM Research USA
TECHNICAL SKILLS
Industry Vertical: Enterprise Software- Banking and Financial Services, Investment Banking, E-Commerce, Supply Chain
Web Tech: HTML, CSS, Captivate
Feedback Tools: Survey Monkey
Modelling/Visualization: UML- EA, Visio, Rational
Database: SQL
Project Management Tool: JIRA, Rally, Confluence, Zephyr
Wireframe/MockUp/Prototype tool: Balsamiq, Axure, Proto.io
EDUCATION
Osmania University
PG Diploma in Business Management
Jul-2016 to June-2017
Uttar Pradesh Technical University
Bachelor of Technology
July-2010 to June-2014
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