This presentation explores how to harness the collective knowledge that exists in a professional services organisation by employing a software platform that makes it not only possible but makes it easy and instinctive for your users to collaborate. Driving the competitive edge depends on creating ever more insightful and effective solutions for your clients; seeing things afresh and differently and giving your clients the capabilities to enhance their own services and operations. Innovation isn’t about the eureka moment; it’s about creating an atmosphere that encourages creative thinking and that feeds that thinking with all the stimulus required to trigger better conceptualization and deeper thinking. So throughout todays webinar we are going to look at five ways of nurturing innovation – putting in support and facilitation mechanisms that support the processes. As we saw in the last part of the PSO Master Class Series. Professional services companies can raise project standards by applying a number of principles of standardization. These principles are the same for any size of company, from the small and medium enterprise, up to the larger corporate. So, we’re looking at frameworks that can support better project performance which drives overall better business performance for every type of service delivery.

1. PAGE 1 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Better Business
Performance for
Professional Services
Organisations
Creating a platform to share
knowledge, drive continuous
collaboration, and nurture innovation

2. PAGE 2 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
The Value of the Knowledge Hub
Gain a Head Start
 Establish practical parameters to
maximise innovative thinking
 Reduce time taken to solve
problems afresh every time
 Maximise project profitability
 Access core project information
 Enable more effective service
delivery
Insights
Experience
Innovation

3. PAGE 3 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
A Systematic Approach to Knowledge
Sharing
Ensure Confidence
 Eradicate weak links
 Drive cynicism out of the
business
 Ensure that the project schedule
defines the time spent on
problem resolution
 Leverage existing solutions
when project parameters
dictate
 Ensure data is available in real
time to encourage best practice
Central
Repository
Documents
Templates
Plans
Discussions
Lessons
Learned
Status
Reports
Issue
Resolutions

4. PAGE 4 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Accelerate end-user adoption
Applying social networking and collaboration
features and functions in a PPM context within an
execution-side PPM deployment can aid or
accelerate daily end-user adoption of the PPM
system, because it can curb the tendencies of project
team members to go outside the PPM system
Gartner Magic Quadrant for Cloud-Based Project and Portfolio
Management Services (2012)

5. PAGE 5 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
5 Ways to Drive Knowledge Through Continuous
Collaboration
More Collaboration = More Innovation =
More Collaboration
 Keep all project communications and documents in one place
 Ensure the entire team is kept up to date with project status
 Easily draw on previous experience for project planning and
service delivery
 Share knowledge as it is generated – and instil a learning
culture
 Cope with Change – become an agile and responsive team

6. PAGE 6 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Centralise Communication and
Documents
You Need It? You’ve Got It.
 Ready reference to all docs and
communications
 No wasted time in directionless
searching
 Version control & communication
history
 Better time management
 More insights

7. PAGE 7 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Keep the Team Informed and Up-to-
Date
One Vision – One Direction
 Understand project status
 Realign new inputs to main
workflow
 Share the vision
 Maintain the direction
 Manage workloads

8. PAGE 8 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Draw on Previous Experience
Been there? Seen it? Done it?
 Estimate and plan accurately
 Case studies prove repeatable
solutions and expertise
 Apply the evidence
 Avoid the knowledge silo
 Become a ‘learning organisation’

9. PAGE 9 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Share Knowledge and Best Practice
Deliver Best. Better
 Document new solutions and approaches
 Make available to all team members
 Make available at all locations;
any device, anywhere
 Elevate team performance
 Provide implicit learning
opportunities

10. PAGE 10 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Cope with Change
Avoid Crisis Management and
Stay On Track
 Incorporate fresh requirements
and evolving briefs
 Integrate control across all
projects
 Respond in an informed fashion
 Assess the impact of change and
manage customer expectations
 Keep your team connected

11. PAGE 11 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Empowering the Business
The Role of Technology
• Professional Services Automation
(PSA) improves:
– Control
– Visibility
– Accuracy
– Insight
• Overcome resistance to admin
by making compliance easy
Control Visibility
Insight Accuracy

12. PAGE 12 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Increasing Client Satisfaction, Increasing
Profitability

13. PAGE 13 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Summary – The Power of Collective Intelligence
The company that works together grows
together…
 Keep all project communications and documents in one place
 Ensure the entire team is kept up to date with project status
 Easily draw on previous experience for project planning and
service delivery
 Share knowledge as it is generated – and instil a learning culture
 Cope with Change

14. PAGE 14 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Useful Resources
INCLUDES: Supporting
whitepapers, Webinars, PSO Insight blog and FREE trial
of KeyedIn Projects
Visit: www.keyedinpso.com

15. PAGE 15 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Take a Free 15 Day
Trial Today
• Easy to adopt, easy to use
• Intuitive
• Minimise IT cost and
deployment effort
• Delivery is backed by
impressive Service Level
Agreements
• Interfaces with ERP, CRM or
financial/accounting software

16. PAGE 16 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Questions and
Answers
Thank You
Email: ondemand@keyedin.com
Web: www.keyedin.com/keyedinprojects
Twitter: @keyedinprojects