Más contenido relacionado La actualidad más candente (20) Similar a Improving business performance through flexible and agile employee resource utilisation (20) Improving business performance through flexible and agile employee resource utilisation1. PAGE 1 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Better Business
Performance for
Professional Services
Organisations
Improving business performance
through flexible and agile
employee resource utilisation
2. PAGE 2 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Reallocate Resources Flexibly
Creating a More Profitable Professional
Services Organisation
Maximise billable hours
Cross-allocate staff across projects
Drive client and staff satisfaction
Minimise bench time
3. PAGE 3 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Agility is Key to Chargeable Utilisation
Re-align resources to maintain
profitable project delivery
Prepare for complexity and be ready to reallocate resource
as needed
Avoid wasted time – non-billable means unprofitable
Adopt the integrated view – keep resource capability at the
forefront of project management decisions
Maintain momentum by maintaining service delivery focus
4. PAGE 4 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Making Flexible Resourcing Possible
Know about all tasks on all projects
Save time and admin costs by centralising all data
Drive universal control, not micro management
Put your people to better use
Knowledge Visibility Control
Take Control of all Project Deliverables
5. PAGE 5 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
5 Ways to Improve Employee Utilisation
Utilisation
Income
Profit
Deliver Best. Better.
Plan around existing commitments
and previous experience
Monitor employee utilisation and
project costs
Keep the whole team updated on
project progress
Take an organisation-wide view to
redeploying staff
Drive employee satisfaction
6. PAGE 6 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Plan Around Existing Commitments
Detailed Knowledge Drives
Perfect Plans
Effective planning optimises
effective resource utilisation
Who’s needed where/when
Evaluate precedents
Ensure contingencies to avoid
the domino effect
7. PAGE 7 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Monitor Employee Utilisation and Project Costs
Great People Command
a Premium
People are the biggest cost
Time is the biggest variable
Time is money – optimise one
to maximise the other
Avoid extra admin costs
Professional services automation
(PSA) drives efficient project
management
8. PAGE 8 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Keep The Whole Team Updated On Project
Progress
Share Responsibility
Encourage participation – acknowledge
staff initiative
Drive an inclusive culture – ‘many
hands make light work’
Facilitate better time usage –
calendar updates offer real-time
company progress insights
Use your people more – get a
combined view on project progress
9. PAGE 9 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Redeploy Staff
Leverage individual skills to drive
up team performance
Transfer skills and learning
Spread your strengths
Identify lines of least resistance
and most reward
Drive holistic strategies
Never let your customers down
10. PAGE 10 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Drive Employee Satisfaction
Drive an ‘A’ Team Philosophy
• Job satisfaction drives motivation
• Motivation drives out boredom and
frustration
• Frustration damages you chances
of staff retention
• Staff retention builds happy teams
• Happy teams build great
client relationships
11. PAGE 11 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
The Role of Technology
Empower the Business
• Professional Services Automation
(PSA) improves:
– Visibility
– Insight
– Control
– Accuracy
• A cost-effective project
management system saves
money, improves efficiency
and increases profitability
• Software supports your core skills
Visibility Insight
Control Accuracy
12. PAGE 12 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Increasing Client Satisfaction, Increasing
Profitability
13. PAGE 13 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Summary – Holistic Resource
Management
Flexible and Agile Employee Resource
Utilisation Improves Business
Performance
Perfect balance of the what, where, how and when of
professional services delivery
Plan around existing commitments and previous experience
Monitor employee utilisation and project costs
Keep the whole team updated on project progress
Take an organisation-wide view to redeploying staff
Drive employee satisfaction
14. PAGE 14 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Useful Resources
INCLUDES: Supporting
whitepapers, Webinars, PSO Insight blog and FREE trial
of KeyedIn Projects
Visit: www.keyedinpso.com
15. PAGE 15 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Take a Free 15 Day
Trial Today
• Easy to adopt, easy to use
• Intuitive
• Minimise IT cost and
deployment effort
• Delivery is backed by
impressive Service Level
Agreements
• Interfaces with ERP, CRM or
financial/accounting software
16. PAGE 16 • PSO MASTER CLASS SERIES
COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Questions and
Answers
Thank You
Email: ondemand@keyedin.com
Web: www.keyedin.com/keyedinprojects
Twitter: @keyedinprojects