20x20 presentation.

1. Iris Buunk
PhD Student
Centre for Social Informatics
School of Computing
Institute for Informatics and Digital Innovation
EASIER, BETTER, FASTER?
How social media facilitate tacit knowledge sharing practices between employees
within the public sector.

2. Taci t knowl edge
Knowl edgeshari ng
Soci al
medi a
Publ i c sect or
?

3. 'We know more than we can tell.'
Michel Polanyi
(1891-1976)

4. Slide 7
Ideas, trips,
experiences,
know-how,
lessons learned,
best practices,
feelings, intuition,
values

5. Tacit knowledge dimensions. (Nonaka, 1994; Panahi, 2013)

6. The SECI model. Nonaka (1995)

7. What if…?

8. Knowledge silos

9. The information, pictures, situations depicted in
this presentation are fictitious. Any similarity to
actual persons, living or dead, or to actual
organisations, is purely coincidental.

11. How to share tacit knowledge?
11223344556677889910101111121213131414151516161717181819192020
Communities of Practice Informal talks
Video conferencingStory
telling…

12. Tacit knowledge sharing online

13. Why social media?
Social media enable
social interactions
between people wherever
they are located.
 There is a lack of
evidence on how well they
facilitate the sharing of
tacit knowledge.

19. Why is it important?
 Enhance working practices
 Enable collective intelligence
 Facilitate problems solving
 Contribute to the organisational
learning process

20. The future…?

21. Image sources
• Nonaka: https://www.mitsui.com/jp/en/company/outline/officer/1209391_7041.html
• Hopper: http://imgur.com/986rUkr
• Silos: https://commons.wikimedia.org/wiki/File:Ralls_Texas_Grain_Silos_2010.jpg
• Stormtroopers: http://megacpstorm.blogspot.co.uk/
• Discussion: https://nfcgroup.com.au/consulting/
• Network:
https://freerangestock.com/photos/39847/the-social-network--people-networking-and-creating-bonds-conta.html
• Video conferencing: https://www.flickr.com/photos/gperspective/8540228058
• Online communication:
https://elearningindustry.com/wp-content/uploads/2014/09/Learning-talking-in-a-group-with-other-people.jpg
• Social media: http://www.imagenslivres.com/redes-sociais-ligadas-por-malha-de-triangulos
• Measuring invisible: http://www.oecdbetterlifeindex.org/media/bli/images/ArtInvisible.jpg
• Survey: https://commons.wikimedia.org/wiki/File:Online_Survey_Icon_or_logo.svg
• Micro: http://www.ikmultimedia.com/products/irigmic
• Mobile phone: http://www.istockphoto.com/vector/vector-concept-of-world-global-communication-with-long-distance-
gm506209401-44978740
• Matrix: https://www.youtube.com/watch?v=OBxMsUxXcXU