1. Mihai Tudor, GM, IBM SEE
29/06/2011
BUILDING A
SMARTER PLANET:
e-GOVERNMENT
© 2011 IBM Corporation

2. Building a smarter planet: Government
"Solving business problems in an innovative and
practical way" Government
Administration
Public Safety Transportation
Energy and
Education
Utilities, Water
Social Services Healthcare
2 © 2011 IBM Corporation

3. Building a smarter planet: Government
A Smarter City is one that increases prosperity by…
Using information to make insightful decisions
Predicting problems to resolve them proactively
Coordinating its resources to operate effectively
3 © 2011 IBM Corporation

4. Building a smarter planet: Government
For governments, this means leading in the face of global challenges
brought on by key drivers.
CHANGING DEMOGRAPHICS ACCELERATING GLOBALIZATION
Median ages are rising in the developed Countries and societies are becoming more
countries of Italy, Germany and Japan, economically interdependent across social,
but dropping in developing ones such political and cultural boundaries, as illustrated
as India. by current economic conditions.
RISING ENVIRONMENTAL CONCERNS EVOLVING SOCIETAL RELATIONSHIPS
Societies and governments are becoming Today, governments are expected to deliver
more attuned to what the earth can provide results and value through secure, private services
and what it can tolerate. that are available anywhere at any time.
GROWING THREATS TO SOCIAL EXPANDING IMPACT
STABILITY AND ORDER OF TECHNOLOGY
From terrorism to armed conflict to pandemics The adoption of the Internet is remaking
to natural disasters, the character of threats the landscapes of business, healthcare
is changing. and government.
Today’s imperative: Managing within the current global financial and economic crisis in a way that
begins to solve the above challenges and lay a foundation to build a better future.
Source: “Government 2020 and the perpetual
4 collaboration mandate” IBM white paper © 2011 IBM Corporation

5. Building a smarter planet: Government
To ensure the economic health, welfare and security of their
citizens, smart governments are working toward…
CITIZEN-CENTERED GOVERNMENT
EXPERIENCES ACCOUNTABILITY
Connecting people to programs Leveraging business intelligence
based on individual needs— and planning to improve insight and
achieving sustainable outcomes elevate performance with visibility
while reducing operational costs and control.
and maximizing taxpayer value.
GOVERNMENT
GREEN GOVERNMENT SENSE AND RESPOND
FOR A GREENER PLANET CAPABILITIES
Deploying environmentally Enabling defense and law
responsible operations, from energy enforcement organizations to
efficiency and conservation to achieve situational awareness,
transportation management and the increased speed of command and
pursuit of renewable resources. combat superiority.
5 © 2011 IBM Corporation

6. Building a smarter planet: Government
Smart government:
Improving citizen and business services.
SMART IS SMART IS
Putting the citizen first by organizing agency Sharing client information and collaborating
services around client needs. with integrated service providers.
SMART IS SMART IS
Moving away from a transaction-based system Maximizing the value to taxpayers by reducing
to an ongoing client relationship model. costs and streamlining business processes.
6 © 2011 IBM Corporation

7. Building a smarter planet: Government
Smart government:
Managing resources effectively and efficiently.
SMART IS SMART IS
Integrating budget planning with performance Reducing the tax gap by implementing
objectives to measure and manage for results. tighter fiscal management controls.
SMART IS SMART IS
Moving beyond physical records retention to Consolidating and streamlining
electronic history, reporting, analysis and complex financial processes to ensure
planning to increase return on budget while successful compliance and regulatory
managing risk. management practices.
7 © 2011 IBM Corporation

8. Building a smarter planet: Government
Smart government:
Strengthening national security and public safety.
SMART IS SMART IS
Increasing informed decision-making by enabling Facilitating travel and promoting commerce
coalition operations—creating interoperability while maintaining border integrity.
within and among military groups.
SMART IS SMART IS
Increasing speed of command and success in Improving crime prevention by enabling
the field through network-centric operations. law enforcement to better understand
criminal patterns.
8 © 2011 IBM Corporation

9. Building a smarter planet: Government
Smart government:
Ensuring a sustainable environment.
SMART IS SMART IS
Improving transit experience by reducing traffic Understanding how reducing carbon footprints
congestion and encouraging a modal shift among can help to lower operational costs and
users. conserve energy.
SMART IS SMART IS
Generating new sources of revenue to support Using the right tools to optimize water
capital improvements to the transit network. consumption, monitor quality and model past
and future basin behaviors.
9 © 2011 IBM Corporation

10. Building a smarter planet: Government
The imperative for government today is threefold.
FOCUS ON VALUE EXPLOIT OPPORTUNITIES ACT WITH SPEED
Do more with less Build future capabilities Manage change
• Balance tax with • Protect and acquire assets • Clearly communicate simple
revenues and cultivate talent goals
• Improve revenue • Rethink key infrastructure • Seek and leverage
collection services experience
Focus on the core Transform your industries Leadership
• Business process • Initiate bold moves • Get the information to act
• Strategic Initiatives • Transform and stimulate • Set the agenda
• Position nationally and
Re-align relationships globally, where appropriate Risk and transparency
• Financial solidity of • Business performance
suppliers, partners management and analytics
and customers • Ensure compliance
• Revisit/renegotiate
• Enable collaboration
10 © 2011 IBM Corporation

11. Building a smarter planet: Government
IBM’s solution strategy is aligned with the needs of national,
regional and local governments.
GOVERNMENTS ARE FOCUSED ON… IBM IS LEADING IN…
• Multi-channel delivery
Social services and social security • Automated data collection and analysis
• Infrastructure transformation
• Border • Identity management
Customs, borders and • Risk management and assessment • Financial management
revenue management • Global tracking
• Emergency response • Internet security
Defense and public safety • Digital video surveillance • Mobile operations
• Emergency response networks
• Fare management plans • Road usage charging
Transportation
• Fleet and asset management (MRO) • Transportation information
management
• Community broadband networks
Communications • Mobile worker support
• E-tax filing • Non-filer assessment
Finance and taxation
• Audit management
11 © 2011 IBM Corporation

12. More solutions for Smarter Government Systems
Building a smarter planet: Government
Public safety
Cyber security solutions Identity services platform for
government
Customs, immigration and Tactical data
border management links for
defence
Integrated fare
IBM Traffic Prediction Tool management for
transportation
Geographic information Performance
systems for government management for
from IBM and ESRI government
12 © 2011 IBM Corporation

13. IBM Client References
Building a smarter planet: Government
SLOVAKIA SLOVENIA
April 2010 - The Statistical Office of the Slovak Republic March 2010: IBM Slovenia has signed a three-and-a-half-
awarded IBM a 3-year EUR 6.8 million services agreement year, EUR 21.6 million agreement with the Slovenian Tax
to provide integrated technology services in support of the Administration for the development of a solution
2011 national census. IBM will automate the collection, that will accelerate the government's efforts to modernize tax
processing and analysis of census data. In addition to the procedures, improve transparency in tax administration
traditional paper forms, Slovakian citizens will be also able operations, provide high-quality services adapted to taxpayers’
to fill in questionnaires on-line. The 2011 census will be run needs and exercise better tax control. As a result, the
in accordance with EU regulations for the first time. Slovenian Tax Administration expects significant savings in the
state budget once the new system is up and running.
February 2010: IBM will standardize Slovakia’s fiscal
system by integrating and streamlining existing processes May 2009: The Health Insurance Institute of Slovenia and IBM
into a unified collection platform. The solution will help announced the Slovenian decision to roll out a new electronic
eliminate high administrative burden and the financial health insurance card system across the country. The new
challenges in the existing system. It will improve the system enables healthcare providers to instantly check a
transparency and accountability of Slovak public fiscal patient’s health insurance status and allows for health claims to
mngmt, supporting decision making and governance. The be processed online. The decision to roll out the new electronic
system will enable integration and communication between health insurance system nationwide comes after the successful
various local authorities responsible for the collection of completion of a pilot program at Dr. Franc Derganc General
taxes, customs duties and insurance contributions. Hospital in Šempeter in Nova Gorica region in October 2008.
CROATIA
September 2010 : The Tax Administration of the Republic of Croatia and IBM Croatia has successfully
completed the implementation of the following Value Added Tax (VAT) related systems: VAT Information
Exchange System (VIES), VAT Refund, VAT on e-services, mini One Stop Shop and Exchange of Forms . The
"VIES Enhancements and VES Development" project is funded by a 2 million Euro grant from the European
Commission under the PHARE 2006 program. The new computerized systems are based on a flexible Service
Oriented Architecture (SOA), and will enable the Croatian Government to effectively manage cross-border VAT
payments with other EU members, cutting administration and increasing efficiency for both VAT traders and Tax
13 © 2011 IBM Corporation
officers.

14. Building a smarter planet: Government
We’ve only just begun to
uncover what is possible on
a smarter planet.
The world will continue to become smaller, flatter
and smarter. We are moving into the age of the
globally integrated and intelligent economy, society
and planet.
There’s no better time to start building a smarter
government—one focused on lasting transformation
in the industries and systems on which we all
depend. And there’s no better time to invest in
creating the kind of society we all desire.
Let's work together to drive
real progress in our world.
14 © 2011 IBM Corporation

15. Building a smarter planet: Government
THANK YOU!
15 © 2011 IBM Corporation