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BAIN & COMPANY

                                                     Building a winning culture

Key attributes of winning cultures

While the five steps described in this article map the journey to creating a
winning culture, the emergence of some key attributes will signal that you’ve
arrived at your destination. Our analysis of 200 companies—combined with
case studies of three dozen high performers—confirmed our findings and
helped sharpen our focus on the common elements of winning cultures:

   1. High aspirations and a desire to win: For employees in
      high performance cultures, good is never good enough. They are always
      pushing to go farther, better, faster. It’s not just about shortterm
      financial performance. It’s about building something truly special and
      lasting.
   2. External focus: Companies with high performance cultures focus their
      energies externally on delighting customers, beating competitors and
      caring for communities. They don’t get caught up in internal politics or
      navel-gazing.
   3. A “think like owners” attitude: A hallmark of a high performance culture
      is that employees take personal responsibility for overall business
      performance. They strive to do the right thing for the business, putting
      aside issues of personality or territory.
   4. Bias to action: High performance cultures are impatient to get things
      done. They are doers, not talkers, keeping an eye on where the value is
      to ensure their actions will enhance the business.
   5. Individuals who team: Winning cultures encourage people to be
      themselves and help individuals develop to their full potential. They also
      recognize the importance of teamwork, being open to other people’s
      ideas and debating issues collaboratively.
   6. Passion and energy: Everyone in a high performance culture gives
      110%, striving to go beyond adequate to exceptional in the areas that
      really matter and bringing an infectious enthusiasm to everything they
      do.

   Composed by : IDRIS BIN OSMAN

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BUDAYA ORGANISASI CEMERLANG

  • 1. BAIN & COMPANY Building a winning culture Key attributes of winning cultures While the five steps described in this article map the journey to creating a winning culture, the emergence of some key attributes will signal that you’ve arrived at your destination. Our analysis of 200 companies—combined with case studies of three dozen high performers—confirmed our findings and helped sharpen our focus on the common elements of winning cultures: 1. High aspirations and a desire to win: For employees in high performance cultures, good is never good enough. They are always pushing to go farther, better, faster. It’s not just about shortterm financial performance. It’s about building something truly special and lasting. 2. External focus: Companies with high performance cultures focus their energies externally on delighting customers, beating competitors and caring for communities. They don’t get caught up in internal politics or navel-gazing. 3. A “think like owners” attitude: A hallmark of a high performance culture is that employees take personal responsibility for overall business performance. They strive to do the right thing for the business, putting aside issues of personality or territory. 4. Bias to action: High performance cultures are impatient to get things done. They are doers, not talkers, keeping an eye on where the value is to ensure their actions will enhance the business. 5. Individuals who team: Winning cultures encourage people to be themselves and help individuals develop to their full potential. They also recognize the importance of teamwork, being open to other people’s ideas and debating issues collaboratively. 6. Passion and energy: Everyone in a high performance culture gives 110%, striving to go beyond adequate to exceptional in the areas that really matter and bringing an infectious enthusiasm to everything they do. Composed by : IDRIS BIN OSMAN