1. Jose Hernandez
(321)231-0914 • 9844 Flynt Circle Orlando, Florida 32825 • Tonyh911@yahoo.com
Page 1 of 3
Business Sales /Sales Leadership / Staff Development
Business leader with the ability to successfully lead a team. Successful leader that finds innovative ways to transform
team beliefs, and behaviors to meet company goals. Demonstrated success leading by mentoring team member in
technology-driven organizations. An excellent communicator with exceptional business development, contract
negotiation & deal closing skills. A transformational leader that delivers a successful sales team results by idealized
influence,inspirational motivation, intellectual stimulation and individual consideration. Consistently exceed objectives
through disciplined execution resulting in market share expansion, revenue growth and client retention. Key strengths
include:
Team building & leadership
Client service retention
New business acquisition
Long-cycle solution sales
Organizational transformation
Leadership coaching
Strategic & Tactical planning
Product development/Launch
Driving sales performance Funnel management Problem Solving Staff development and training
KEY CONTRIBUTIONS
 Outstanding15 years track record in Sales and management.
 Excellent leadership,supervisory, management, communication,and coachingskills.
 Skilled atlearningnew concepts quickly,workingwell under pressure, and communicatingideas clearly and effectively.
 Strong leadership coachingand management background combined with fluency in two langua ges.
 Self-motivated with winningattitude to develop professionals and to exceed company objectives.
 Proficientin MicrosoftWord,Excel, and SalesForce.
EDUCATION
• PhD. Leadership and Management from University of Phoenix 2017
• Master in Organization and Leadership in Business Management from Palm Beach University 2012
• Bachelors in Business Administration from Palm Beach University 2003
PROFESSIONAL EXPERIENCE
CENTURYLINK 2003 – 2016
Enterprise Sales Manager 2013-2016
 Lead a team of 9-11 account managers driving sales growth, and revenue in the Mid. to large business account segment.
 Perform accountreviews to strategically drive sales growth, revenue retention, and account profitability.
 Build cross-functionalteam of Engineers, Vendors, Partners, and legal to win sales agreement.
 Lead customer account planning strategy how to partner with customer with their Short, and Long term company goals.
 Identify, develop and manage channel partners to achieve channel goals.
 Responsiblefor setting quota, realigningmodules of accounts,and meeting/exceeding monthly sales objectives .
 Train,coach,mentor, motivate and conduct formal performance reviews.
 Manage activelearningplans and facilitate daily,monthly and yearly sales results objectives for salesteam.
 Day-to-day sales activity management, funnel activity,territory management, and customer focused sales .
 Participatein community and industry-related events to further develop the opportunities to procure new business.
 Perform customer site visits, and over the phone presentations articulating the value proposition of product.
 Finish 2014 and 2015 above100% in sales and rank top 3 among all sales managers.
 2016 above 100% in sales and rank number 1 with in the Inside sales Enterprisegroup as of September 2016.
CenturyLink Senior Account Manager 2013
• Consistently over achieved MRR and NRR quota targets.
• Prepare and make formal presentations to executive level management, telecommunications manager and consultants.
• Develop and mentor new employees by buildingtrust,setting goals and continuous coaching.
• Motivate and inspireseasoned team members understandingtheir learningstyles helpingthem improve in product

2. Jose Hernandez
(321)231-0914 • 9844 Flynt Circle Orlando, Florida 32825 • Tonyh911@yahoo.com
Page 2 of 3
knowledge, and procedures.
• SME for the followingproducts ManageOffice, VoIP, Ethernet, CPE, PRI, T1, Savvis cloud.
• Promote team buildingand the fostering of cooperation for the attainment of sales and revenue objectives
with the Business Sales Manager and other field personnel.
CenturyLink Account Manager 2012-2013
• Consistently exceeded saletargets by growingcustomer MRR.
• Effectively prepared and presented proposals presentations solution to customer base.
• Partner with engineering team to create rightsolution based on customer needs.
• Develop and maintain an aggressive,knowledgeable, customer-focused team that promotes and sells CenturyLink
products and services whileprovidinga serviceexperiencethat exceeds the customer's expectations.
CenturyLink Small Business Supervisor 2010-2012
• HEROES award 2010 and 2011
• Responsiblefor customer’s escalations contactfor resolution of billingproblems,accountchanges,technical
problems and general serviceinformation.
• Mentor and provide on-the-job trainingfor less experienced representatives.
• Responsiblefor all aspects of agent order entry within the encompassingbusinessproductportfolio to all small
Businesses.
• Selected to Verizon wireless pilotprogramto develop and train sales employees.
CenturyLink Small Business Sales 2008- 2010
• Knowledge Award 2010
• Ensuring customer satisfaction and revenue growth through the saleof products and services.
• Responsiblefor new serviceorders,billingadjustments,inquiries,arrangements,and providing
business client’s solutionsto their needs.
CenturyLink Consumer Solutions Sales Rep and Supervisor 2003- 2008
• Selected to wireless pilotprogramto develop and train sales employees.
• Selected to new longdistancesoftwarepilotprogram to develop and train sales employees.
• Assists in establishing,implementingand monitoringa prospectingplan to increasesales.
• Resolve problems or complaints on products,services and accounts.
FedEx Ground Inbound Warehouse Assistant Manager 2000-2002
• Hire, train,and supervised team of 9-40 employees.
• Over see Package Handlers unload and load vans and trailers.
• Provideaccurateinformation and assistanceto customers requiringdirectcustomer interface; to perform
administrativesupportfunctions necessary for efficientoperations.
• Provideleadership,execute corporatedirectives and develop strategies to maximize employee development.
AT&T Wireless Outside Sales Manager 1997-1999
• Coordinateproduct trainingfor employees to ensure that all problemareeffectively handle.
• Supervise8-12 employees and coach team member’s effective sellingprocess.
• Improve team productivity by inspiringsubordinates to reach expectation, and reduced employee turnover rate.
• Increasebusiness to business sales by 50%
• Prepared financial and sales reports for the Sales Director.
• Assists with the hiringand development of retail store/kiosk staff.
• Assists with the facilitation of goal setting,coaching,and performance evaluation of staff.
• Monitors store/kiosk work schedules and staffingissues to effectively manage payroll expenses.

3. Jose Hernandez
(321)231-0914 • 9844 Flynt Circle Orlando, Florida 32825 • Tonyh911@yahoo.com
Page 3 of 3
CREDENTIALS and AFFILIATIONS
Board Member (2004 -Current) - IVN Sanford,FL 501(c)(3)
Board Member (2015-Current) – YMCA “Blanchard Park”Sport Committee
Miller Heiman (Blue Sheet) 2016
Miller Heiman (White Sheet) 2016
Art of the Conversation (Sales Artists) 2014
Art of the Proposal (Sales Artists) 2013
Art of the Sales Professional (Sales Artists) 2012
C.L.I.M.B (Sales Artists) 2013