This document discusses challenges and trends in e-government, including:
- e-Government aims to provide citizen-centric services through ICT to increase government efficiency and relationships with stakeholders.
- Enabling technologies like the Lanka Government Network and Lanka Gate are working to transition the government to be more connected, information-based, and transaction-focused over time.
- However, e-government initiatives face challenges like it not being a high priority, a lack of unified vision and leadership, weak partnerships, and siloed government structures.
14. ICT and eGovernment
● eGovernment is
the Use of ICT
● for providing user friendly, better quality
services ( a citizen centric and
connected government)
● for increasing the efficiency and
effectiveness of the government
● Improving the relationships with
stakeholders (eParticipation)
15. Stake Holders of eGov and
Service Categories
G
E
CB
G
G2CG2B
G2G
G2E
16. Enabling the Connected Government
Information Interaction
Transaction
Integration-
Connected
Government
Complexity
Time
22. Lanka Government Network (LGN)Lanka Government Network (LGN)
Certificate
Authority
Lanka Government
Network
48 Ministries 60 Departments 8 Provincial
Councils
271 DS Offices
Application
32 Provincial
Ministries
16 Provincial
Departments
Internet
email
Application
Services
Re-Gov Applications
Application
Services
23. Lanka GateLanka Gate
Lanka GateLanka Gate
Certificate
Authority
Country Portal
Lanka Government
Network
48 Ministries
Private Sector
Companies
60 Departments 8 Provincial
Councils
Services
Mobile Portal
Mobile Service
Providers
Citizens
Application
On-line Application
271 DS Offices
Application
Credit Card
Payment Service
Private Sector
VPN
Application
Services
Application
Services
32 Provincial
Ministries
16 Provincial
Departments
Application
Services
Service Registry
IP TV
Mobile Payment
Service
24. Connected Government: A Real ExampleConnected Government: A Real Example
Lanka GateLanka Gate
Certificate
Authority
Country Portal
Lanka Government
Network
Application
Services
Provincial DMT
Insurance Companies Emission Testers
Central DMT Traffic Police
Services
Application
Services Services
Mobile Portal
Mobile Service
Providers
Citizens
Application Application
eRevenue License
On-line Application
DS Offices
Application
Credit Card
Payment Service
Private Sector
VPN
Mobile Payment
Service
25. Enabling the Connected GovernmentEnabling the Connected Government
Information
Interaction
Transaction
Integration-
Connected
Government
Complexity
Time
Lanka Gate
We are here
We want to jump to this
36. - eGovernment is not seen as a priority
- National level eGov vision
- Lack of eLeadership
- No unified approach
- Weak partnerships (with G2G, in PPP...)
- Siloed Government (citizen services)
Challenges
42. Future Government
By 2020, over 5 billion people use social networks, about
two-thirds of the world’s population.
In 2017, the Asia-Pacific region accounts for
approximately half of social media users worldwide.
Wireless traffic increases 88-fold between 2010 and
2020.
Mobile money spreads throughout the society
In 2020, the mobile-enabled workforce in the utilities
sector doubles to 2.4 million
Improved customer service and achieving superior
cost efficiencies
43. The socially conscious consumer
Customer analytics change lives
human services integrate virtual tools
into service delivery
44. FAST Government (Flatter, Agile, Streamlined, Tech-
enabled)
Government Must Be Flatter – Open, Efficient
Government Must Be Agile - Processes
Government Must Be Streamlined - adaptive
Government Must Be Tech-enabled and
Tech-savvy
46. Open Government Partnership & Open Data
• Increase the availability of information about governmental activities
• Support participation
• Implement the highest standards of professional integrity throughout our
administrations
• Increase access to new technologies for openness and accountability
• Right to Information
• Transparency and
Accountability
• Open Data
• Citizen Engagement
48. The evolution of Government
Government
1.0
Government
2.0
Government 3.0
Operation
Core Value
Participation
Method(Channel)
Administrative
Service Delivery
Government-oriented
Efficiency
Government initiated
Personal Visit
One-way
Citizen-oriented
Democracy
Limited disclosure and
participation
Internet
Two-way
Individual-oriented
Greater Democracy
Active disclosure, participation
Mobile internet smart
phone
Proactive, Customized
50. The Governments pressurized to perform competitively
•Change of citizen expectations
•Evolved citizen interactions with the government
•Global e-Government delivery standards
•Environmental concerns
•Complicated social relationships
•Obligatory factors with information technology
•Generation knowledge gaps
•Traditional vs Modern
51. Public Sector Changes Needed
•Thinking of IT all the time and eSolutions to prepare future requirements
•Prepare changes needed for Y Generation
•Consider required organizational and Mind set changes for future compatibility
•Concentrate adaptability and to accommodate new knowledge
•Safeguard public sector from outdating
52.
53.
54. A Nation’s Plan to Empower its People through ICT
!!
!
Thank YouThank You!!
Sameera Jayawardena
Program Manager
sameeraj@icta.lk
2369099 – 332
imsameeraj.blogspot.com