Businesses always face changing conditions. Any manufacturer who seeks to enable dynamic operations needs to ensure their technology platform is connected and rich with functionality, is flexible enough to meet changing business needs and covers the entire spectrum of operations. Manufacturers across India are implementing and making the most of enterprise solutions for ERP, CRM, mobile apps and IoT, collaboration platforms and analytical tools. Not only do these focus on the external needs of the marketplace and the existing customer-base, but they also drive innovation and productivity internally within businesses.

1. Technology Trends for
Manufacturers in India
Indusa | 18 August, 2015

2. Agenda
Business Challenges in Manufacturing1
Need for Adopting Latest Trends2
Top Trends in Manufacturing and Business Cases3
Introduction to Key Enterprise Solutions4
Implementation Benefits in Manufacturing Functions5
Technology Adoption6
Implementation Next Steps7
About Indusa8

3. Emerging Technologies- Worldwide
Source: Gartner: Hype Cycles Emerging Technologies 2014

4. Business Challenges in Manufacturing
Legacy software
High cost of ownership
Low productivity
Disparate systems
Inefficient demand
planning

5. Need for Adopting Latest Trends
Innovation
Competitive Advantage
Business Growth
Customer Experience
Employee Satisfaction
Collaboration

6. Top Trends in Manufacturing in India and Business Cases
Enterprise Mobility
Collaboration Tools
Analytics Cloud Computing
Customer Service
Customer Relationship Management (CRM)
Enterprise Resource Planning (ERP)
Internet of Things (IOT)

7. Trend # 1: Enterprise Mobility
Mobilize your business with
• Real-time information sharing that improves business processes
• Eliminates manual errors
• Increases employee productivity
• Better cost advantage with lower cycle times
Mobility Scope for
Manufacturing
Production Operations Management Consumer
Inventory and
warehouse
management
Sales/CRM
Analytics and
dashboard
mCommerce
Logistics management
Configure, price and
quotation
Approvals Loyalty
After sales service
Expense and Time
tracking
Product Catalogue
Procurement HR and approvals
Quality and inspection
Employee directory and

8. Trend # 1: Enterprise Mobility– Business Case
A textile manufacturer increases productivity with Inventory Inspection Mobile App
Solution –
• Helps the inspection officers to enter inspected
data at the warehouse
• Filtering, sampling and report generation
• Inspection process and assign a name as per the
predefined format
• Integration with ERP when user enters a
connected area
Benefits –
• Complete automation and faster auditing
• Reduce paperwork
• Improve data quality and accuracy
• Immediate reporting
• Higher level of safety in hazardous environments
Need – A mobile app for automating their manual inspection process

9. Trend # 1: Enterprise Mobility– Business Case Screens
Dynamic filters, sorting, and search
can be performed on various types
of the listed stock items
Type ahead search tool to
fasten the process of item
selection

10. Demo: Field Service App

11. Trend # 2: Collaboration Tools
Business Forms
Content
Management
Search
Platform Services
Workspace Management, Security, Storage, Topology, Site Model
Collaboration Portals Business
Intelligence
Microsoft SharePoint as a collaboration and content tool:
• Delivers the best productivity experience
• Cuts costs with a unified infrastructure
• Rapidly responds to business needs

12. Trend # 2: Collaboration Tools– Business Case
A manufacturer of piping systems increases employee engagement through Microsoft SharePoint
Solution –
• Manage documents, events, surveys, holidays,
blogs, employee information, quotes, visitor
information
• Show company vision, mission, core value and
executive message
• Automate business processes
Benefits –
• Increased collaboration
• Easy document management
• Lower adoption risk and greater utilization
• Powerful governance tools, reduced burden on
IT resources
Need –An organization wide portal to collaborate between employees of different departments and share ideas and
innovations.

13. Trend # 2: Collaboration Tools– Business Case Screens
Intranet portal
Travel
management

14. Trend # 3: Analytics
Microsoft Business Intelligence
• Empowers users to discover, analyse and visualize data
• Enables collaboration and sharing of reports and data in a managed and secure environment
Self Service
Analysis and
visualization
capabilities
Dashboards &
Reports
Built-in capabilities
for dashboard &
scorecard
creation
Analysis
Interactive data
analysis and
reporting
Predictive
Analytics
Accurate
forecasting & help
in making better
decisions

15. Trend # 3: Analytics– Business Case
Private limited manufacturing company increases business, reduces cost
Solution –
• Excellent reporting capabilities help create
quotes, purchase orders, and financial
management
• Reporting workflows, integration, and extensibility
• Enhanced security features with role based
access to applications and records
Benefits –
• Dashboards give the complete picture of the
business and help forecast for at least the next two
quarters
• Visibility and insight improve decision making abilities
• Improves planning, increases productivity by 20–30
percent
• Shorter sales cycle improves closures by 30 percent
• Centralized system saves time
Need – Improve sales processes, streamline operations, and increase employee productivity

16. Trend # 3: Analytics– Business Case Screens
Pie charts, Bar Graphs, and Line
Graphs all leverage Visio
functionality

17. Trend # 4: Customer Service
Improve productivity, minimize downtime and reduce costs
• Increase in customer satisfaction
• Personalized customer service and support
• Faster response times and time-to-resolution
• Improve usability, speed, and efficiency
• Single, highly responsive interface
Warranty
Out of warranty
Problem diagnosis
Assign task
• New parts
• Repair parts
Problem diagnosis
Assign task
• Quotation
Management
• Offer letter
• Invoice
• Digital signature
• Payment tracking
• Log complaint
• Select customer and
equipment model
• Choose service type
Customer Service Solution
Complaints

18. Trend # 4: Customer Service– Business Case
Customer Service Solution offers personalized customer service and support
Solution –
• Deliver revolutionary customer service from
anywhere, anytime and from any device
• Key features include service calls/complaints
planning, service request report, time and
expense report, customer signature, service
engineer scheduling, document archival and
management
Benefits –
• Optimum routing for service calls
• Real-time visibility into work status and customer
work history
• Quick response to last minute changes in
schedule and decision-making in the field
• Facilitate real-time collaboration in the field
• Increase in customer satisfaction
Need – Instant visibility into customer & work order histories and track status of activities of service executives in real time

19. Trend # 4: Customer Service– Business Case Screens
Service report with service call number,
visit details, material replacement request,
customer signature
Customer information, order details,
equipment information and agreement
details

20. Trend # 5: Enterprise Resource Planning (ERP)
Microsoft Dynamics AX – A new generation in ERP
• Maximize business opportunities to meet your specific needs today
• Enhance customer centricity with a unified retail solution
• Increase profitability throughout the entire service value chain
• Enhance responsiveness to meet constituent needs and legislative mandates

21. Trend # 5: Role of ERP

22. Trend # 5: ERP– Business Case
A manufacturing firm improves business process and productivity with Microsoft Dynamics AX
Solution –
• Easily maintain transactions and report
generation
• Integrated with the other modules developed
using another software
• Requirement of submitting the report is made
easy and all the data is centrally available and
remotely accessible
Benefits –
• Application Scalability managing business
complexity and operations
• Process excellence improving process metrics
and productivity
• Process Standardization across various Group
Subsidiaries
Need – Implement best-in-class ERP solution for purchase, finance and inventory modules

23. Trend # 5: ERP– Business Case Screens
Status of P.O. changes from
“Open Order” to “Received”
Product information
management

24. Trend # 6: Customer Relationship Management (CRM)
Microsoft Dynamics CRM
A better way to know your customers and grow your business
SALES
• Mobile sales
• Account
management
• Social insights
• Collaborative selling
• Sales analytics
MARKETING
• Campaign
management
• Lead management
& scoring
• Marketing resource
management
• Social marketing
• Marketing analytics
SERVICE
• Multichannel
service
• Enterprise case
management
• Knowledge base
• Social customer
service
SOCIAL
• Social customer
service
• Collaboration

25. Trend # 6: CRM– Business Case
A manufacturing firm improves customer service with new CRM solution
Solution –
• Microsoft Dynamics CRM was selected as the
ideal solution
• Improved sales capabilities with better visibility,
flexibility and the ability to forge better sales
relationships
• Reporting is much easier now that information is
consolidated in a single system
Benefits –
• Admin tasks have been greatly reduced, which
has enabled the sales force to spend more time
with customers
• It is now easier to identify and target higher
value accounts
• Enhanced sales and revenue growth
Need – A 'best in class' solution to consolidate their myriad self-hosted legacy systems into a single, modern system

26. Trend # 6: CRM– Business Case Screens
Sales personnel can view his account
details, generate leads and add notes to it
Dashboard view with reporting capabilities

27. Trend # 7: Internet of Things (IOT)
Better harness data by connecting people, processes and assets to transform your business
• Make small changes, see a big impact
• Improve efficiency
• Enable innovation
• Increase agility
• Build the ability to scale

28. Trend # 7: Internet of Things– Business Case
Electronics and electrical equipment manufacturer monitors and manages ATM site remotely
Solution –
• EcoCool Management System for controlling the appliances
at an ATM site from remote location
• Enables users to collect site parameters data like room
temperature, ambient temperature from any site and display
it on a dashboard
• Monitor the settings like timing for switching on/off of lights,
temperature settings and toggle sequence of air
conditioners
• Change settings remotely
Benefits –
• Manages devices like AC, lights and UPS installed at an
ATM site from a remote location by sending commands to
a controller
• Monitors the ATM sites
• Saves power consumption by controlling air conditioners,
lights, UPS
• Gets security alerts through vibration sensors and fire
sensors
Need – A solution that allows user to monitor and control the devices like AC, lobby lights and UPS at ATM sites remotely

29. Trend # 7: Internet of Things– Business Case Screens
UI for viewing the list of ATM
sites configured in the system
UI for viewing site status

30. Trend # 8: Cloud Computing
The growing need for secure, real-time information
• Operational and cost productivity
• Growth and innovation
• Customer experience
• Risk management
• Green initiatives

31. Trend # 8: Cloud Computing– Business Case
Electronics and electrical equipment manufacturer monitors and manages ATM site remotely
Solution –
• Migrated four of its enterprise applications to the
Microsoft Azure platform
• Provide on-demand computing and storage
capacity for these applications
Benefits –
• Reduced Costs by 65 Percent
• Reduced Management Overheads
• Provided Superior Scalability
• Avoided the hassle of maintaining the
infrastructure on premise
• Allowed employees to focus on mission critical
tasks and achieve operational efficiencies
Need – Develop a cloud version and reduce the capital investment required to run these applications on-premises

32. Technology Adoption
Microsoft
Dynamics AX
• Production
• Finance
• Inventory
• Logistics
• Delivery
• Purchase
• Accounting
• HR
• Engineering
Microsoft
Dynamics CRM
• Marketing
• Sales
• Orders
• Account
Management
• Customer
Support
Business
Intelligence
• Benchmarking
• Analytics
• Reporting
• Collaboration
• Dashboard
Management
• Data Mining
• Business
Rules
Microsoft
SharePoint
• Intranet,
extranet
• Collaboration
• Content
management
• Document
management
• Workflow
management
• Enterprise
search
Enterprise
Mobility
• App
development
• Mobile device
management
• Wireless
networks

33. Benefits derived from Technology Adoption
Source: NASSCOM-NMCC-ICT Adoption in Indian Manufacturing Sector

34. Implementation Next Steps
Implementation Next Steps
Identify the need
and functions
that require
solutions
Gap Analysis
Vendor
Finalization
Consulting
Implementation

35. About Indusa
•Manufacturing
•Retail
•Distribution
•Professional services
•Education
•Healthcare
Industries
•Enterprise Mobility
•ERP
•SharePoint
•CRM
•Custom Development
•Business Intelligence
•Application Support and Maintenance
•Quality Assurance and Testing
Practices
Technology Consulting
Systems Integrator
IT Services
Headquarters: Chicago, US
Dev Center: Ahmedabad & Pune, India
Sales Office: London, UK
SEI CMM Level 4 (process maturity)
ISO 27001:2005 (security)
80% of client relationships last over 8 years
In business since 1989 –
Over 26 years

36. Key Clients & Partnerships
Partnerships & AlliancesKey Clientele

37. Q & A
"Indusa has provided a scalable Android solution that achieves our objectives. They have truly
demonstrated real-time ownership and has been great throughout the project. It was a pleasure to work
with their dedicated mobile team. I am overwhelmed with the great response and support I got from their
end. We look forward to working with you again soon.“
- Managing Director, Textile firm
“Indusa delivered an excellent mobile app under tight timelines and was prompt in developing
the app that fit our specifications. I recommend and will most definitely contact Indusa for any
further application requirements. Thank you Indusa!”
- IT Manager, Air coolers company
“Many thanks to Indusa Team for providing a truly excellent product for
our client."
- CTO, Consulting Service Firm

38. Thank You
© Indusa 2015. All rights reserved.
Indusa Infotech Services Pvt. Ltd.
2nd Floor, GNFC Info tower, SG Road
Ahmedabad - 380 054, India
T: +91-79-30484666 / 67
W: www.indusa.com
E: jitendra.jani@indusa.com
https://www.linkedin.com/company/indusa
https://twitter.com/IndusaITSol
https://www.youtube.com/Indusa