Mrs Debbie Heustice, Director of the Centre for HIV and AIDS Networking (HIVAN) spotlighted the collaborative and community-focused mobile technology offering called the Impilo Mobile Phone Survey Tool. A partnership between HIVAN, Black Sash and the Wits School of Public and Development Management (Clear - Wits PDM), Impilo was implemented through the Black Sash's Community Monitoring and Advocacy Project (CMAP). CMAP monitors government service delivery in primary healthcare, social security and encourages active citizenship. This HIVAN / Clear / Black Sash partnership entailed creating safe, confidential opportunities for local communities to share their experiences of accessing services at primary health care clinics, SASSA Service Points and SASSA Pay Points. Surveys were completed via mobile phone, making it easy for problems to be flagged and for good work to be praised. All this information was then efficiently collated into electronic reports for the relevant government agencies and used to advocate for improvements in service delivery. CMAP reports provide a much needed voice for change. CMAP has successfully worked with SASSA and other government agencies to bring about tangible improvements in service delivery.

1. Active Citizenry:
Insights and Lessons from Black Sash's CMAP Project
Elroy Paulus – CMAP Manager, Black Sash

2. What is CMAP?
• Combines the actions of monitoring and advocacy to help build a culture of
accountability – rights with responsibilities – within communities and government.
• Based on principle that people are not passive users of public services but
active holders of fundamental rights.
• 270+ MOU’s - hundreds of monitors maintain a regular and disciplined
presence at public service delivery points in all nine of the country’s provinces.
• Supported by the European Union and the Open Society Foundation of South
Africa

3. Which instruments do we use?
Example: Primary Health Care - questionnaires

4. Which instruments do we use?
– Primary Health Care - questionnaires
Which instruments to acquire
information about services do we
use?
• Basic Services questionnaires
• SASSA
• Primary Health Care
• Dept Home Affairs

5. Questionnaires Collected and Analysed to Date:
• Huge provincial variation – driven by needs, interest, access and blockages
• Kinds of questionnaires - returned are based on priorities identified by local
CMAP monitoring organisations
• Formal permission granted by SASSA, but locally brokered with other
departments

7. How does CMAP engage with State Institutions?
CMAP Monitors NW presenting report to
SASSA NorthWest Exec
CMAP Monitoring at Tweefontein -
SASSA payouts by Empulweni
Mpumalanga

8. Ad Hoc Committee on
Coordinated Oversight on
Service Delivery Feb 2010
Frontline service delivery
monitoring – Presidency
Aug 2011 and response
SASSA
SASSA (national) –
several engagements
NHI Conference – Dec
2011
SASSA (provincial) –
several engagements
Attempts to gain
permission to monitor,
meetings with ward
councillors, presentations
to municipality – CMAP
Monitors - ongoing
CORMSA, Oxfam,
SAHRC – de Doorns –
Xenophobic Violence
Submission to SAHRC WC
Provincial Hearings –
March 2012
270+ CBO’s and NGO’s – submitting
thousands of questionnaires and engaging
the State in several ways
CMAP -
attempts and
formal
engagements
with State
Instruments
2010-2012

9. Presentation on the National Primary Health
Care Draft and Basic Services Draft Reports

10. Typical limitations and benefits of CMAP reports
• Not statistically significant - but real data
• Slow turnaround time of written reports
• Formal permission by SASSA
• No formal permission from other Depts
• Strong resistance from Dept Home Affairs

11. UNICEF Progress of Nations Report
(1998)
"The day will come when nations will be judged
not by military or economic strength, nor by
the splendour of their capital cities and public
buildings, but by the well-being of their
people: by, among other things, their
opportunities to earn a fair reward for their
labour, their ability to participate in the
decisions that affect their lives; by the respect
that is shown for their civil and political
liberties; by the provision that is made for
those who are vulnerable and disadvantaged”
11

12. Questions and discussion
• Please Tweet/ email or call us with a specific
question, comment if we are not directly able
to answer your question
• More reading
www.blacksash.org.za/index.php/sash-in-action/community-
monitoring-and-advocacy-programme
• Follow us on Twitter @ Black_sash and
@EE_Paulus and and Facebook – search for
CMAP

13. More reading
• CMAP - www.blacksash.org.za/index.php/sash-in-action/community-monitoring-
and-advocacy-programme
• Community Based Monitoring and Accountability – The Presidency -
http://www.psppd.org.za/Documents/Workshop%20report_29%20August%20201
1_Scoping%20an%20approach%20for%20community%20based%20monitoring%2
0and%20accountability.pdf
• HIV 911’s – Impilo Project – currently piloted in KZN and Gauteng – see
http://www.hiv911.org.za
• People’s Global Health Assembly - www.phmovement.org/en/pha3/programme
• Community of Practitioners on Accountability and Social Action in Health
http://www.copasah.net/