Buckman Labs

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Buckman Labs created an early knowledge management system called K'Netix to facilitate sharing of best practices across its global operations. K'Netix allowed employees to ask questions and find answers in forums and message boards. It was accessible from any location in 15 languages. Over time, K'Netix helped increase the percentage of Buckman's sales from new products and associates with college degrees. However, building trust in a virtual system presented new challenges for knowledge sharing.

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