1. The City of Calgary
Presented by
Phil Primeau, Business Development Manager
Seward Consulting Ltd.

2. Canadian Province of Alberta

3. Alberta Industries

4. Seward Consulting Ltd.

5. The City of Calgary

6. The City of Calgary

7. Calgary Civic Government

8. Calgary Business Units

9. Assessment Business Unit

10. Previous Assessment Methods
 Home owners identified for properties
across the city.
 On-site visit scheduled to inspect
premises.
 6 full-time staff conduct on-site
assessments.

11. Challenges:
 Home owner availability.
 Inaccurate assessments.
 New annual assessment cycle.
 Management of historical records.
 Administrative Nightmare!

12. The Problem:
 Assessment methods were expensive
and labor intensive.

13. City of Calgary’s Goals:
 Identify and acquire technology to
streamline the process.
 Find a solution to handle group scheduling,
and document management.
 Look at alternative for collecting information.
 Capitalize on web technology.

14. A Project Team is Assembled

15. Product Research

16. Pilot: Products Used

17. Pilot: Home Owner Survey

18. Pilot: The New Process
 Assessment information is responsibility of the
home owner.
 Minimal on-site assessments.
 1 Part time assessor instead of 6 full time
assessors.
 Streamlined scheduling and administration.

19. Pilot: Results
 Overwhelming SUCCESS!!
 Process reduced from a 13 month
cycle to a 4 month cycle - a 9 month
time savings!!
 Cost savings of $200,000 dollars!!

20. Continued Success

21. Product Implementation

22. The Next Phase
 Re-deployment of homeowner survey to 250,000
respondents in spring 2002.
 Enterprise-wide rollout of RightFAX for desktop
faxing.
 Expansion of TELEform to Police Services and the
City Clerk’s Office.
 Rollout of TELEform PDF & HTML modules to the
city web site.

23. Seward: Key Ongoing Roll

24. Results
 Projected cost savings of $1,000,000
dollars for 2002.
 Doubled productivity.
 Increased ability to manage, route and
archive critical documents.

25. "Without these technologies, our
productivity would be cut in half.”
Martin Wong, Project Manager
Assessment Business Unit
The City of Calgary

26. For more information:
City of Calgary - Pilot Case Study
http://www.sewardconsulting.com/document%20imaging/i
mages/Calgary_Case_Study.PDF
Cardiff TELEform and Kofax VRS - Press Release
http://www.cardiff.com/
http://www.kofax.com/

27. Information Resources
The City of Calgary, Civic Government
http://www.gov.calgary.ab.ca/
Travel Alberta
http://www.travelalberta.com/
Government of Canada, Department of Natural
Resources
http://atlas.gc.ca/english/facts/

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