Rafał Brzoska / Integer.pl (inPost) InPost - challenger from Poland. Prezentacja z konferencji infoShare 2013 w Gdańsku. Presented at infoShare 2013 conference in Gdańsk, Poland.

1. WHERE THE ONLINE
PURCHASE STARTS
RAFAŁ BRZOSKA
CEO

2. WE KEEP IT
SIMPLE

3. THINGS ARE DONE WRONG
BY PURPOSE

4. PHYSICAL DELIVERY IS
A BARRIER TO ONLINE
SALES
73%
UK shoppers walked away from e-store because there wasn’t enough choice of delivery options1.

5. COST OF FAILED
DELIVERIES IN THE UK
£851mln
UK shoppers walked away from e-store because there wasn’t enough choice of delivery options.
1 OnePoll Research in a study for DPD.

6. customers have changed their
carrier during last 12months
http://postandparcel.info/51044/news/companies/customer-loyalty-flagging-in-uk-parcels-market-says-key-report/
Twice more
2 IMRG.

7. All carriers offer the
same service which is
not recognised by the
customers
as unique.

8. SWITCH ON
CONVENIENCE

9. Picking up a parcel from an InPost locker is quick, easy and so convenient!
Shop online and select
an InPost locker
for delivery
Get text alert
and track your parcel
Collect anytime in
just saconds and
enjoy
HOW IT WORKS FOR YOUR CUSTOMERS?
Click here

10. WHY CUSTOMERS LOVE OUR LOCKERS
AVAILABILITY 24/7
No queues and no opening hours.
SPEED
Picking up a parcel takes just 7 seconds.
SIMPLICITY
A text message, a few clicks or a QR code
scan and the locker opens. Even a child
can do it!
PRICE
One of the cheapest delivery options
customers appreciate.
FULL DISCRETION
InPost locker keeps what’s personal,
private. No more nosy comments about
the content of your shopping.
SAFETY
Unique collection codes, CCTV, secure
locks and solid steel locker construction.

11. FIRST
IMPRESSION
MATTERS

13.  Integration for free
 Free plugins for leading
e-commerce platforms
 Fully automated process
(widget + API)
 No monthly fee
Prepare your parcels for dispatch
Print the label
Hand your parcel to the courier
HOW IT WORKS FOR ECOMMERCE?
WHAT DO WE OFFER?

14. 19out of
23

15. INPOST
 International operator of a net
work of self-service pick-up lockers,
co-financed by PineBridge - a U.S. private
equity fund managing
$71.7 B assets.
 Producer of award-winning technology
that customers love!
16,000
INPOST
LOCKERS
IN 2016

16. LOOKS LIKE A QUEUE?
2’07’’

17. THE POTENTIAL

18. ATMs revolutionized
personal cash management
InPost Parcel lockers as well.
0
500
1,000
1,500
2,000
2,500
3,000
1967
1969
1971
1973
1975
1977
1979
1981
1983
1985
1987
1989
1991
1993
1995
1997
1999
2001
2003
2005
2007
2009
2015F
‘000units
0
2,000
4,000
6,000
8,000
10,000
2010 2011F 2012F 2013F 2014F 2015F
units
Number of ATMs worldwide Parcel machine expansion plans 2011-2015
Source: A.Sirocki, ATMdrive jako trend w bankowości samoobsługowej Source: Company data

19. 30.03.2013
http://www.businessinsider.com/the-next-1b-markets-in-tech-2013-3#a-new-
way-to-receive-your-online-purchases-8
PARCEL LOCKERS SPOTED AS
ONE OF THE NEXT 10 TECH
MARKETS THAT WILL BE WORTH
$1 billionor more

20.  55% of Estonians use only
Automated Parcel Lockers
 27% of all orders for Avon
go to InPost Lockers
 63% of Groupon customers
choose easyPack
 1,1mln customers registered
as frequent users

21. GLOBAL
PARTNERSHIPS
Our retail partner:
Our location hosts:

22. CONVENIENCE
IT’S EASY
TO SELL IN POLAND
7 500 new customers a week
0,02% churn rate per month
0 euro investment on direct acquisition

23. INTEGRATIONS
4270
50+ a week

24. TV ADVERTISEMENT
TV ADVERTISEMENT

25. 24/7 IT IS ONLY A PART
OF OUR SUCCESS

27.  „The remarkable
brands affect like
religion, and to build a
brand is to connect the
brand with Martin Lindstrom
„Buyology -Truths and lies
about why we buy”rituals.”

28. CHECK HOW FAST ARE YOU

29. SHARE YOUR EXPERIENCE

30. IMPROVED CUSTOMER
SATISFACTION
of e-shoppers who use the parcel
lockers would be more likely to use
an online retailer which offered it in
its delivery service1.
1 Research conducted in Ireland
80%

31. WILLINGNESS
TO RECOMMEND
97%
HIGHER THEN AMAZON (82%)
http://experiencematters.wordpress.com/tag/radio-shack/

33. PARCELS’
LOGISTICS IS JUST
AN EXCUSE

34. BOOMING CLICK & COLLECT
MODEL
 Booming click & collect model
55% of British consumers opt for click and collect because
they don’t want to pay for home deliveries or can’t wait at
home for the items to arrive3.
 Click and collect at John Lewis represents over
40% of their online delivery activity
(fastest growing delivery channel according to a study of
Metapack).
3 Research study, conducted by the NCR.

35. UPSELL WHEN
YOU PICK UP

36. WE KEEP IT
SIMPLE
others keep trying