Making the most out of collaboration with Office 365
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Making the most out of collaboration with Office 365
- 1. Making the most out of collaboration with Office 365 Empowering partners to achieve more
- 2. Challenges for the Business Incomplete toolkit leads to disengaged employees and costly, duplicative tools Challenges for IT Shadow IT leads to security and compliance risk and limits agility People have diverse collaboration needs Challenges for Users Multiple logins and difficulty sharing and discovering information
- 3. Different groups have different needs Siloed Apps Friction across applications – multiple logins, difficulty sharing and discovering information Shadow IT Incomplete toolset can lead to inconsistent security, compliance and risk Wasted Time Context switching between different apps drains attention and time Today’s Challenges Co-Creating Content Mail & Calendar Voice, Video& Meetings Chat-based Workspace Sites & Content Management Enterprise Social
- 4. Teamwork is how work gets done Geographically DistributedInternal & External Members Diverse Workforce 2x 5x50% Source: 2009, 2014 US IW Survey
- 5. 100M 64% 60 125k+ 7.8B Customers betting on reimagined collaboration
- 6. Office 365: Universal toolkit for collaboration
- 7. Microsoft 365: Universal Toolkit for Teamwork Hub for TeamworkCo-AuthorConnect Across the Organization Intranets & Content Management Email & Calendar TeamsOffice AppsYammerSharePointOutlook Office 365 Groups Single team membership across apps and services Microsoft Graph Suite-wide intelligence connecting people and content Security and Compliance Centralized policy management
- 8. Office 365 Groups Microsoft 365 Teamwork: Where to start a conversation Outer LoopInner Loop Files Sites Content SharePoint Email
- 9. Text, meet, and call, across devices, with VoIP & PSTN Reduce travel using audio, HD video & web conferencing Unify your global phone systems with Cloud PBX Reach out to your employees with Skype Meeting Broadcast Engage your customers, using Skype in your web pages & apps Complete cloud communications with Skype “ Working together to make product and business decisions faster is a key to success for the Kraft Heinz Company. We see PSTN Conferencing and Cloud PBX through Skype for Business as a great opportunity to help employees connect quickly wherever they are. ”
- 10. Smarter email and calendaring with Outlook Stay on top of what matters with a focused inbox Share OneDrive files easily as cloud attachments Call attention to critical actions & input with @mentions Go beyond distribution lists with a group inbox & calendar Easy onboarding for new members with full group history “ Office 365 Groups are easy for anyone to create, and they’re particularly effective when used in conjunction with Microsoft Outlook, because everything related to a project shows up right within Outlook, which is where I spend most of my day. ”
- 11. Co-author together in real time in Office applications Store, sync & share files inside or outside your org Find, follow & discover content from anywhere on any device Manage document revisions with integrated feed & version history Receive comments & changes while on the go with notifications Create, share, find content with Office & OneDrive “ Whether it is co-editing documents on the fly with team members in different countries or reviewing PowerPoint decks on a tablet in a taxi before a meeting, using Office 365 helps dispersed teams provide responsive service to our customers. ”
- 12. Modern content, sharing & discovery with SharePoint Access sites & content anywhere with your Intranet in your pocket Manage & collaborate on content with your team Navigate your intranet with intelligent recommendations Create beautiful team sites & publishing sites quickly Automate business processes with Microsoft Flow & PowerApps “ SharePoint Online encourages employees to be more efficient in their daily work. They can access the documents they are working on anytime and anywhere from smartphones, tablets, and when they are out of the office traveling. This is our vision for the future.”
- 13. Foster open team discussions with the group feed Tap into collective knowledge with search & discovery Crowdsource ideas & share best practices across the org Get the pulse of your company using polls, praise & follows Drive employee engagement with actionable updates & alerts Connect with Yammer, the social network for work “ In my experience, the best ideas come from people who wouldn’t normally work together. Yammer makes that happen. ”
- 15. Hub for Teamwork • Iterate on a project with individual team • Chat, calls, and meetings for todays teams • Office 365 apps built- in Connect and engage across the Org • Create a community around topics of interest or areas of practice • Drive initiatives for cross-organizational innovation • Foster two-way engagement between leadership and employees including Firstline workers Email & Calendar • Upgrade a DL to a group inbox with shared notes and files • Share updates with a group in email • Keep a group in sync with a shared calendar Intranets & Content Management • Create a company intranet to share news and resources • Customize a team site to automate document workflows and share lists • Share and work together on all files with OneDrive Co-Author TeamsYammerOutlook SharePoint Office Apps • See who's in the file with you • Work together with real time co-authoring • Track what’s changed with version history EXAMPLE USE CASES Office 365 Groups MicrosoftGraph Security and Compliance Microsoft 365 Teamwork Use Case
- 16. Microsoft Teams is a chat-based workspace in Office 365 Security teams trust Get the enterprise-level security and compliance features you expect from Office 365. Chat for today’s teams Communicate in the moment and keep everyone in the know Customizable for each team Tailor your workspace to include content and capabilities your team needs every day. A hub for teamwork Give your team quick access to information they need right in Office 365
- 17. Project Online Teams app platform Microsoft Teams ignites opportunities PowerApps & Flow
- 18. Gartner [Unleash DIY Citizen Integration to Enable Digital Business Transformation], [Elizabeth Golluscio, Massimo Pezzini], [January 11, 2016] “By 2017, in large organizations, at least 65% of new integration flows will be developed outside the control of IT departments.” “By 2018, in most organizations, at least 50% of new integration flows will be implemented by citizen integrators.” 2018 2019 202020172016 “By 2020, 75% of businesses will become or prepare to become a digital business.”
- 19. Get notifications Synchronize files Collect data Automate approvals
Notas del editor
- When we peel back the covers and look at how organizations are working today, we see a myriad of tools in use. There’s the team of developers who is using team chat, the executives who use email and the HR team that helps the organization connect over enterprise social. The reason multiple collaboration tools are in use is because every group is unique and has their own functional needs and workstyle. Some will use only email while others will live primarily in chat. And if end users don’t find the IT approved option for their preferred tool, they’ll simply download the consumer grade version and that leads to a terrible user experience with multiple logins, difficulty sharing and no single view of content. This poses a significant risk for organizations as shadow IT develops and there’s no way to uniformly manage a user’s access, ensure security or service compliance needs. Organizations are already using a diverse toolset, whether approved or shadow IT
- Objective: Show that companies are already using a diverse toolset, whether approved or shadow IT When we peel back the covers and look at how companies are working today, we see a myriad of tools in use. There’s the team of developers who is using team chat, the executives who use email and the HR team that helps the organization connect over enterprise social. The reason multiple collaboration tools are in use is because every group is unique and has their own functional needs and workstyle. Some will use only email while others will live primarily in chat. And if end users don’t find the IT approved option for their preferred tool, they’ll simply download the consumer grade version and that leads to a terrible user experience with multiple logins, difficulty sharing and no single view of content. This poses a significant risk for organizations as shadow IT develops and there’s no way to uniformly manage a user’s access, ensure security or service compliance needs.
- Over the past few years, there’s been a dramatic increase in the amount of collaboration. Employees are on 2x as many teams as 5 years ago. This marks a transition from personal productivity to group productivity. The amount of time employees spend engaged in “collaborative” work – in meetings, on phone calls or answering emails – has increased by about 50%. Perhaps even more significantly, this kind of work now takes up 80% or more of employees’ time. In addition to an increase in the amount of collaboration, there are other characteristics that are different about how we’re working together today. People on teams are a mix of employees and outside vendors. For example, already in the US, 40% of the workforce is contingent worker. Teams have remote members, either remote from home, or because on the road or because located in different geography. For the first time, 4 generations are working alongside each other and have different expectations about the tools they use to communicate and collaborate. Changes in collaboration and the diversity in scenarios has driven an appetite for new tools to address new scenarios. Research citations: Trend: In 2009, the average IW in the US worked on 1.7 teams; by 2014 that had nearly doubled to 3 teams. Question: Thinking about the projects you are currently involved with, how many collaborative, project based teams are you on? Source: 2009, 2014 US IW Survey Primary research, conducted on behalf of Microsoft for the Windows and Devices Group. Audience: The survey is among Information Workers in Enterprise and UMM (250+ employees). Geographies: US, Japan, India, Germany and Brazil. The amount of time employees spend engaged in “collaborative” work – in meetings, on phone calls or answering emails – has increased by about 50%. Perhaps even more significantly, this kind of work now takes up 80% or more of employees’ time. Source: University of Virginia, January 2016, How much workplace collaboration is too Much? Collaboration is taking over the workplace. As business becomes increasingly global and cross-functional, silos are breaking down, connectivity is increasing, and teamwork is seen as a key to organizational success. According to data we have collected over the past two decades, the time spent by managers and employees in collaborative activities has ballooned by 50% or more. Source HBR, Feb 2016, Collaborative Overload 40% of the US workforce is now contingent worker Source: Forbes 2015 http://www.forbes.com/sites/elainepofeldt/2015/05/25/shocker-40-of-workers-now-have-contingent-jobs-says-u-s-government/#478eaaf22532
- Let's get started - FY17 was a great year for O365 collaboration 100M monthly active users 60% growth in Yammer communities Almost 8B emails processed every day - that's almost 100k each second! 60 Petabytes stored in the cloud And finally, we introduced MS Teams, our chat-based workspace in O365, very strong growth with over 50k customers already using it
- Within Microsoft 365, Office 365 provides a complete, integrated, intelligent and secure set of capabilities to power collaboration: Creating and sharing content and working together in real time Communicating with others, directly, through their groups/teams, or across the organization Coordinating meetings, projects, tasks and the collective work products to get the job done Connecting with people across the organization to find content and expertise, share best practices, drive engagement, and harness the collective knowledge within your organization In the next section let’s examine the value of this universal toolkit with a lens on hub for teamwork.
- Objective: Reinforce our teamwork position - Microsoft 365 meets the diverse needs of teams with an integrated solution that is secure We’ve designed Microsoft 365 to meet the unique needs of every group. For each of those categories of teamwork, Microsoft 365 includes a purpose-built application. Teams as the hub for teamwork where groups that actively engage and are working on core projects can connect and collaborate Yammer for people to connect across their company, sharing ideas on common topics of interest Outlook where teams can communicate in a familiar place, and can easily create modern distribution list with groups in Outlook SharePoint for keeping content at the center of teamwork, making files, sites and all types of content easily shareable and accessible across teams Office Apps – enabling co-authoring in familiar apps like Word, Excel, and PowerPoint With these tools coming together in Microsoft 365 – teams get a holistic solution. What’s unique about teamwork in Microsoft 365 is that all of these applications are built on an intelligent fabric - suite-wide membership service with O365 Groups; suite-wide discovery and intelligence with Microsoft Graph, and suite-wide security and compliance. Office 365 Groups - A membership service providing a single identity for teams across Office applications and services Microsoft Graph - Suite-wide intelligence that maps the connection of people and content to surface insights Security and Compliance - Proactive security that simplifies IT management with intelligence built-in
- Talk Track: When deciding how best to leverage our toolkit for your team needs, think about the type of work that needs to get done and the type of conversations your team needs to have. The inner loop includes people you work with regularly, actively communicating and working on projects to deliver against important goals and deliverables. For this type of interaction Microsoft Teams is the best tool, allowing you to actively engage with your team in a shared work space where you can work on files, chat, and even host meetings. Your outer loop includes people across your company who provide valuable information, that you openly connect with on common topics of interest. Yammer is the best tool for your outer loop, letting you openly connect across the company to solicit ideas, and share best practices on broader initiatives. Outlook remains a tried and true tool for conversations, and is useful for teams that want to quickly share and communicate in a familiar place Of course content and creativity is at the center of every team – the very reason teams come together to connect, whether it is collaboration on a new product strategy, a sales presentation or a key company initiative. SharePoint is the tool that keeps content at the center of teamwork, making files, sites and content easily shareable and accessible across teams and organizations. SharePoint is tightly integrated with Teams, Yammer and Outlook in order to enable seamless content collaboration across conversation experiences. And it’s all connected through a suite-wide membership service with O365 Groups With these tools, and more, in our universal toolkit, the breadth, depth and integration across our portfolio is something that competitors just cannot match!
- New PSTN calling and conferencing capabilities in Office 365 E5 Complete platform - VOIP, PSTN, conferencing, sophisticated cloud PBX Even things like Skype Meeting Broadcast to reach out to employees
- Objective: Double click on collaboration in each Office 365 application Outlook is our hero for email and calendaring Not the same old email Focused inbox Cloud attachments, @ mentions Group inbox, go beyond DLs - also gives new members a full history First class mobile experience
- Next, create, sharing and find content with Office client Co-author together, lot of people don't know that we have co-auth across mobile, client and web
- Continuing to invest and innovate in SharePoint Intranet in your pocket New UI design
- One of my favorites, Yammer, social network built for work Foster open discussions across your company Unicef quote - best ideas come from ppl who don't normally work together
- Finally, Microsoft Teams benefits from the Office 365 hyper-scale, enterprise-grade cloud, delivering the advanced security and compliance capabilities customers expect. Data encryption at all times, at-rest and in-transit. Ability to have local data residency for core customer data at rest, plus failover and disaster recovery (see public Office 365 Roadmap for locations) Human back-up via on-call support engineers standing by 24×7 Multi-factor authentication for enhanced identity protection. It supports key standards including SOC 1, SOC 2, EU Model Clauses, HIPPA, and more. Since preview, we’ve added mobile management with Microsoft Intune and new features for compliance and litigation support, including audit log search, eDiscovery and legal hold for channels, chats and files. PSTN connectivity in Office 365 with option for connecting existing on-premises investments in the future Advanced call management including call routing, auto attendant, call queues, and reporting Easily manage users, usage, and settings in the Office 365 Admin Portal IT controls to manage trusted apps for employees/the organization While security and compliance capabilities are critical for enterprise customers, our responsibility at Microsoft goes beyond this. Our mission talks about empowering every person to achieve more. With that in mind, we’re focused on building an inclusive experience for the entire group, including support for those who use screen readers, high contrast, and keyboard-only navigation, to enable the collective brainpower and potential of everyone.
- https://fasttrack.microsoft.com/office/envision/productivitylibrary/crowd-source-new-product-ideas https://fasttrack.microsoft.com/office/envision/productivitylibrary/work-together-on-documents-with-colleagues
- With Microsoft Teams, we see an opportunity to create a more open, fluid, and digital environment – one with the capabilities and experiences of teams at its heart. You can really think of Microsoft Teams as a digital translation of an open-space office environment. One that fosters easy connection and conversation to help people build relationships. One that makes work visible, integrated, and accessible across the team, so everyone can stay in the know. And one that helps build a team culture that is both fun and inclusive, and ensures everyone has a voice. Microsoft Teams delivers on four core promises to create a digital workspace – chat for today’s teams, a hub for teamwork, security teams trust and customizable for each team.
- This leads us to Microsoft Teams hub for teamwork, and the huge opportunity this presents to partners. Starting with the hub for teamwork, employees use Microsoft Teams as a chat based workspace to collaborate with each other towards a common goal and task. However, chances are the team will have resources that need to be accessed on a regular rhythm that are outside Microsoft Teams. Users can bring those resources into Teams to access them without ever having to leave the application, and this is where the partner opportunity lies.