Presented at InnoTech Oklahoma 2013. All rights reserved.

1. THE RIGHT WAY TO
OUTSOURCE
ELEVATE YOUR OUTSOURCING FROM A COST
TO AN OPPORTUNITY
ALLSHORE GLOBAL RESOURCES LLC.
WWW.ALLSHORE.US

2. Outsourcing: Contracting a business process or task
out to a third party provider
Simple, right?
ALLSHORE GLOBAL RESOURCES LLC.
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3. WHERE IT ALL GOES WRONG
• Breakdowns in communication
• A lack of flexibility and adaptability
• Unclear expectations
• Poor planning
• Underutilization
ALLSHORE GLOBAL RESOURCES LLC.
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4. THE “NEW” OUTSOURCING
• You have options!
• Long-term solutions and strategic partnerships
• Consumer-focused tailored solutions
• Smaller, more flexible deals
Outsourcing is becoming a more attractive option for mid-market and
small businesses, and offers a lot more value as a long-term solution
ALLSHORE GLOBAL RESOURCES LLC.
WWW.ALLSHORE.US

5. KEYS TO A SUCCESSFUL
OUTSOURCING VENTURE
• A thorough understanding of your company, team, and
product
• The ability to communicate these things clearly to your team and
your outsourcing provider
• Strategic Planning
• A strategic understanding of outsourcing and the willingness
to succeed
ALLSHORE GLOBAL RESOURCES LLC.
WWW.ALLSHORE.US

6. BEFORE YOU OUTSOURCE
• What do you hope to gain from your outsourcing
experience?
To be successful, you must first have a clear understanding of what
success will look like
• Communicate with your team and your company
• How will outsourcing fit into your company?
• Risk Management
• Carefully consider what you outsource
• Be sure you have the resources in-house
ALLSHORE GLOBAL RESOURCES LLC.
WWW.ALLSHORE.US

7. CHOOSING YOUR OUTSOURCING
PROVIDER
• What kind of outsourcing is right for you and your company?
• Know your limitations
ALLSHORE GLOBAL RESOURCES LLC.
WWW.ALLSHORE.US

8. CHOOSING YOUR OUTSOURCING
PROVIDER
ALLSHORE GLOBAL RESOURCES LLC.
WWW.ALLSHORE.US

9. WITH SO MANY OUTSOURCING
OPTIONS, WHICH ONE IS RIGHT FOR
ME?
Factors to Consider:
• Risk
• Control
• Involvement
• Cost
ALLSHORE GLOBAL RESOURCES LLC.
• Proximity
• Complexity
• Longevity (What kind of
work are you outsourcing?)
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10. OUTSOURCING SOLUTIONS
Turn-Key
• Minimal client involvement –
minimal control
• Project manager provided
• Short-term
• Bidding
• Indirect communication
ALLSHORE GLOBAL RESOURCES LLC.
Virtual Staffing
• Higher client involvement –
higher control
• Client manages own project
• Long-term solution
• Hourly
• Direct and dedicated
• Transparency
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11. OUTSOURCING SOLUTIONS
Multisourcing
Nearshoring
Outsourcing through multiple
vendors, usually in combination with
some internally executed elements
Outsourcing to a nearby
country. Typically to one that
shares a boarder.
• Maximizes effectiveness
• Risk management
• Promotes competition between
providers
• Proximity
• Temporal alignment (primary)
• Cultural/language alignment
• Increases complexity and risk of
misalignment
ALLSHORE GLOBAL RESOURCES LLC.
• Increases cost (sometimes
without sufficient payoff)
WWW.ALLSHORE.US

12. CHOOSING YOUR OUTSOURCING
PROVIDER
• What kind of outsourcing is right for you and your company?
•
Know your limitations
• Aligned with your business
• Solid incident, problem, and change management
•
•
Ask the what-if questions
Customer Service structure
• Flexibility
• Security
• Location
ALLSHORE GLOBAL RESOURCES LLC.
WWW.ALLSHORE.US

13. LOCATION
• Offshoring and Nearshoring
• Are there markets into which you hope to break?
• Market-intelligence advantage
• Do your research - Know what to expect
• Holidays and time off
• Do not let geopolitical bias affect your decision
• Ask the hard questions
• Do not stop paying attention
ALLSHORE GLOBAL RESOURCES LLC.
WWW.ALLSHORE.US

14. ALLSHORE GLOBAL RESOURCES LLC.
www.philwebsupport.com
WWW.ALLSHORE.US

15. MAKING IT WORK
Planning
Communication
ALLSHORE GLOBAL RESOURCES LLC.
WWW.ALLSHORE.US

16. MAKING IT WORK
• Make sure everyone is on the same page
• In your own office
• With your vendor
• Communicate your expectations from the start
• Develop processes in conjunction with your provider
• Treat your overseas developer like a member of your team
• Make them a member of your team
• Do not underutilize your developers (“Value Leakage”)
ALLSHORE GLOBAL RESOURCES LLC.
WWW.ALLSHORE.US

17. COMMUNICATE WITH YOUR TEAMS
IN-HOUSE
• Make your goals and intentions clear to your company
• Get everyone on board
• Be sure everyone knows what their role is
• Include your team in the creation of processes, especially if
they have to execute
ALLSHORE GLOBAL RESOURCES LLC.
WWW.ALLSHORE.US

18. COMMUNICATE WITH YOUR TEAMS
OUTSOURCED
• Make your expectations clear from the start
• Develop processes in conjunction with your overseas
team
• Treat your outsourced developers like members of your
team
• Make your outsourced developers a member of you team
• Do not under utilize the talent available to you
ALLSHORE GLOBAL RESOURCES LLC.
WWW.ALLSHORE.US

19. ANY QUESTIONS?
ALLSHORE GLOBAL RESOURCES LLC.
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