1. Inbound Customer Services Call Center
Customer services include two critical components – interaction and information.
The interaction part involves introductory communication, inquiring about the
essential details and understanding the problem of the caller. The information part
involves the final solution to the customer’s query. To provide the best customer
services to our clients, InSO strives to ensure quality at both levels of customer
services.
Customer Interaction at InSO
We understand that every caller is a valuable customer of your company. Every
satisfied caller will ultimately reflect in your annual balance sheet. Thus, we direct
the best of our energies towards making every call a satisfying experience. To this
end, InSO has put in place state-of-the-art infrastructure, such as interactive voice
response systems and dedicated software support. Also, we have regular workshops
for the customer service call center executives on how to interact with customers in
the best possible way. We invite industry experts to train our executives in customer
handling skill, such as anticipating caller expectations, understanding his problem
and managing short-tempered callers.
Giving Information to the Customer
The primary motive of every caller is to seek information. The type of information
and the need, however, differs from business to business. However, if the call center
outsourcing fails to provide the desired information, the customer will form a poor
impression of the company. While working, as an extension of your company, InSO
considers every caller a direct client and not a third-party customer. Our R&D team
thoroughly works on every project to create a database of possible questions from
the customers. This database is distributed to all the call center executives for fast
and effective query resolution. The database always keeps on growing as new
queries emerge.
At InSO, we have the facility to record every call so that it can be tested for
information delivery and caller satisfaction.
To receive quotes on InSO International’s inbound call center services, fill the
customer query form. We also provide free services for a period of one month to
new and prospective clients.