The document discusses ways for companies to create added value for customers through improved customer service in 2016. It recommends prioritizing customer experience over cost and products, embracing self-service options and virtual agents, making customer service channels like phone, email, social media, and messaging available anytime through mobile-first strategies, and being proactive in engaging and updating customers. Adopting these customer service ideas in 2016 can help businesses grow by improving their ability to provide the best customer experience.

1. Ways To Create
Added Value For
Customer Service
In 2016
5

2. In today’s world
Customers wish to set
out on a value-added
journey while purchasing
products and services.

3. They carry smartness in hand, are perpetual data seekers and are
more effective than ever to compose the destiny of
organizations and brands

4. Customer Service and support expected is still
not up-to the mark

5. It is evident from the fact that more than 60% of consumers switch
brands every year mainly due to bad experiences.

6. On the off chance that you have been coming up short or
performing normal on the customer service front, proceeding
with it in 2016 might harm your main concern severely.

7. Contents:
Why You Need to Start Focusing?
Prioritize Customer Experience
Self-Service
Mobile First
What Else?

8. Why Do You Need To Start
Focusing?

9.  It is trusted that customer experience will surpass cost and
product as the most vital brand differentiator by 2020.
 You can only expect potential customers to show loyalty
towards your brands and repurchase behaviour if they are
satisfied with the overall experience and not just with your
products and services.
 It likewise offers organizations some assistance with retaining
customers who turn into the brand promoters themselves and
gain the new ones.

10. Are these reasons
insufficient for you to
begin concentrating at
this moment

11. Is It Difficult To Prioritize
Customer Experience?

12.  Yes and no! It gets to be troublesome just when you don't
include each conceivable customer service procedure and
methodology.
 Keep in mind that the competition now is not restricted to
who offers the best products or services.
 It's additionally about who offers the complete Customer
Satisfaction, who no more rely on references but have their
own particular inclinations.

13.  An interesting analysis concluded, customers agreeing that
their cerebral generated the same emotional reaction after
receiving good customer service as it would after getting
loved.
 To create those feelings in your customers minds, here are
some awesome customer service solutions you have to
embrace for accomplishment in the up coming year.

14. Self-service

15.  There's an ascent of virtual specialists who will be superior to
the customary recorded voice-based service providing.
 The thought is to entertain customers who don't incline
toward human intervention while interacting with ventures.
 This new advancement guarantees more elevated amount of
self-administration experience fulfilment which indeed is one
of the biggest draws to attract customers.

16. Mobile First

17. Smartphones are currently at the platform to address the
correspondence and engagement gaps in the customer service.
How?
 By bringing different customer service channels, including
voice, chat, email, Social Media and instant messaging (SMS)
power on-load up and making them accessible all the time
and all around.

18.  Keeping data within convenient access, any client might
message a customer service representative at any point of
time to receive intended information.
 Integrating the abilities of block and-mortar stores and virtual
world. Retail locations these days let their customers use
applications and different elements of their smart gadgets to
know each and every part of the purchase they wish to buy
right on the spot.

19. What Else?

20.  Keep in mind a basic reality that there is a decent risk that a
customers going by your site or exploring your products and
services needs bolster and you should offer it before he or
she requests.
 Offer multi-channel or Omni-channel customer service,
incorporating integrating the traditional channels like phone
and voice and the latest technology-driven ones.
 Finally, its being proactive in overhauling customers.

21.  Depend on these extraordinary customer service ideas in
2016 for your business development to increase some
incredible force.
 Give it a chance to be the year to test your calibre in offering
best customer service.

22. Thank you for Reading!
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