Online Self-Service Solution from IntelliResponse Helped Kobo Enhance The Customer Experience by Reducing Customer Effort

1. IntelliResponse Success Story:
Kobo Books
©2012 IntelliResponse Systems Inc. All rights reserved

2. Kobo Books, one of the fastest growing ereader companies
with more than 2.5 million books, newspapers, and magazines.
THE CHALLENGE:
Deliver the One Right Answer
to customer questions
IntelliResponse
©2012 IntelliResponse Systems Inc. All rights reserved

3. OBJECTIVES
1. Allow call centers to spend more time on
the customers that need it
2. On-device technology for mobile customers
3. Timesaving turnkey deployment
4. Deliver the One Right Answer the first time
©2012 IntelliResponse Systems Inc. All rights reserved

4. THE SOLUTION: IntelliResponse Virtual Agents help
Kobo deliver an unparrelled customer experience.
THE RESULTS
OVER
On device technology for mobile customers
700% 90%
Increase in ONLY 4%
INCREASE
of IntelliResponse
users didn’t need
Web Traffic in call volume to escalate to the
contact centre
©2012 IntelliResponse Systems Inc. All rights reserved

5. About IntelliResponse
IntelliResponse is the world’s leading provider of virtual
agent technology solutions for the enterprise.
Our Enterprise Virtual Agent (EVA) solutions give consumer-facing organizations the critical missing ingredient to
creating profitable online customer experiences; namely, a custom-branded virtual agent interface that engages
customers in intelligent, profitable conversations.
No other virtual agent software
vendor can match
IntelliResponse’s track record in
terms of number of enterprise
deployments, number of customer
conversations, and breadth of
industries served.
To Learn More Visit
http://www.intelliresponse.com
©2012 IntelliResponse Systems Inc. All rights reserved