Más contenido relacionado La actualidad más candente (13) Similar a Designing Design Sprints (20) Más de Mark Congiusta (20) Designing Design Sprints1. Mark Congiusta
Senior User Experience Manager
Ideas on the User Experience of Ideating User Experiences
Designing Design Sprints
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• Mark (don’t worry about my last name)
• At Cisco 10 years in June
• 4 yrs Collab / 6 yrs Security
• Architecture, product, web, advertising,
animation, graphics, UX, a couple of
design degrees etc.
• Led or participated in billions of Design
Sprints in and outside of Cisco
• Has been known to exaggerate
Who’s This Guy?
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Design Thinking Design Sprintingvs
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Design
Sprint
What?
Why?
When? Who?
Where?
How?
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What Is a Design Sprint?
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It’s a Design
Sprint…
Not a Design
Marathon
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BUT!...The Design Marathon of a Thousand Miles Starts With a Single Sprint
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Design Sprint Process
Part 1 Part 2
http://www.gv.com/sprint/
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A Problem
A Team
A Solution
Some Customers
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Why Do a Design Sprint?
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Business Value of Design Thinking
Analytical Leadership Cross-functional Talent
Continuous Iteration User Experience
Companies'
Greatest Design
Weakness
https://www.mckinsey.com/business-functions/mckinsey-design/our-insights/the-business-value-of-design
10
10
17
Create a bold, user-
centric strategy
Embed design in the C-
suite
Employ design metrics
8
6
5
Balance qualitative and
quantitative user
research
Test, refine, repeat.
Fast!
Integrate user,
business, competitor
research
4
8
9
Invest in design tools
and infrastructure
Nurture top design
talent
Convene cross-
functional teams
9
8
4
Integrate with third-party
products and services
Start with the user, not
the spec
Design a seamless
physical, service, and
digital-user experience
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Design Problems You
Need to Solve
Design Problems You
Need to Solve in Green
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Learn Quickly
Reduce Risk
Validate Early
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When Should You Do a
Design Sprint?
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Stakes Are High
Time Is Short
You Are Stuck
*
*No puppies were harmed in the making of this presentation
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Who Should Participate
In a Design Sprint?
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Cross Functional
And Diverse
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0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
Design Sprint Efficacy vs. Sprint Team Size1
Participants
Efficacy
1. All statistics are totally estimated and unscientifically derived
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The Decider
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Ruthless Facilitator(s)
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Where Should You Do a
Design Sprint?
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How Does a Design Sprint
Work?
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Design Sprint Process
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1. Understand
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Defining the Problem
1. Set the goal
2. Ask the right questions
3. Identify the problem
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Design Sprint Goal
“We kinda know…”
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Policy Design Sprint Initial Goal
“Normalize layer 3 and layer 7
policy orchestration”
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Policy Design Sprint Final Goal
“Customers know intuitively how
to write policies and know exactly
what happens when they deploy”
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• Is it reasonable to expect a user to know exactly what
happens (when they create a policy)?
• What does a user need to understand what happens?
• How much do users need to know to use our product?
• What level of knowledge of the environment should we
expect the user to have?
• What is the design phase of policy authoring?
• How is the design phase related to remediation?
• Is there one solution for all customers?
• Are there established system and UX patterns we
should follow?
• Do we know what should/shouldn’t be a policy?
• Is there a separate test environment?
• What is more common: requirement change or trouble
ticket?
• What would it take for user to be confident enough to
deploy without testing?
• Is policy consistency across all products valuable
to customers?
• What does consistency mean to the customer?
• Should there be a single workflow that spans across
multiple security functions and controls?
• Is there an expectation that email security is consistent
with other product policy?
The Questions We Framed
Design sprint problem Solution exists Research question(s)
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2. Diverge
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Journey Mapping / How Might We?...
• Share capabilities across Cisco platforms?
• Use context from the portfolio to auto-tune IPS?
• Ingest/auto-config/propose configs based on network
devices identified?
• Reduce duplication across products while also able to
stand alone?
• Understand everyone’s (not just NGFW) IPS needs?
• Automate the configuration of the nerd knobs?
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Targeted Workflow (The Spine)
Admin logs into IPS UI in order
to configure
Starts to answer
contextual
business/network
questions so IPS
can make
recommendations
Sees auto-
security posture
settings and
reviews
tolerances
Tweaks settings
to achieve
optimal posture
for
network/business
requirements
Runs traffic
simulation to
confirm settings
have been
optimized
correctly
Hits "deploy"
button and goes
to lunch because
so confident all is
good
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Design Sketches
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3. Decide
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Prototype=
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Storyboard
1. Enter into IPS tuning workflow
2. Import existing network data
3. Begin answering contextual
questions
4. Auto-tune and tweak
5. Network traffic simulation
6. Simulation complete notification
7. Deploy new IPS settings
8. Success message
9. Return to IPS home
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4. Prototype
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Multiple complaints HR can’t access
Dropbox and you’ve determined that
HR in the US and Asia regions
should be able to access Dropbox.
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Whatever Gets the
Job Done
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The Stitcher
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Design Sprint Process
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5. Validate
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Recruit Early Recruit Often
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Customer Interviewer
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Script Writer
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Customer Validation of Prototype
Sprint Questions Cisco CDW Exxon WWT Kohls
Was it clear that search results included several
types of rules and objects? ✓ ✓ ✓ — ✓
Were the search results useful? ✓ ✓ ✘ ✘ ✓
Did they understand how to use the resource
objects ✓ ✓ ✓ ✘ ✓
Did the exception model successfully resolve the
use case? ✓ ✓ ✓ ✘ ✓
Did the post-apply summary page show that the
intent was implemented? ✓ ✓ ✓ ✓ ✓
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Majority Rules
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An Efficient Failure
A Flawed Success
An Epic Win
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Etcetera…
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Paper
Pens
Time
Music
Toys
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Breakfast
Lunch
Dinner
Lots of Coffee
Snacks
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And Finally…
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Notas del editor WWT participant struggled to grasp the parameters of the workflow. He was reluctant to abandon understanding of current FW policy mental model.