1. Monitoring small piped water services
in West Africa
Addis Ababa, April 2013
Alain Rotbardt, French Development Agency
Denis Désille, programme Solidarité Eau
Daniel Faggianelli , Acqua-Oing

5. Getting acces to a water piped
system is good…
Getting acces to a working water
piped system is better !!!

6. Piped water schemes are complicated
systems running in fragile environments
Users
Water Water
Service service
Authority operator

7. What is needed to ensure the
sustainability of water services?
1. Technical Performance
2. Economical Performance
3. Institutional Performance
4. Transparency Performance
Also…
1. Social Performance
2. Environmental Performance

8. Monitoring water services in West Africa
5 countries of the study

9. What is water services monitoring?
• COLLECTING DATA both
technical and economical
• ANALYSING DATA using
objective performance
indicators
• REPORTING THE RESULTS
on a writen report + to
local stakeholders.

10. How does water services monitoring
work ?
• monitoring is a part of the
legal framework
• is run by a private
operator chosen after a
call for bids (in the 5 countries of
the study)
• Each monitoring operator
works in a dedicated area
• Monitoring is financed
through the water tariff (5
to 10%)

11. How is monitoring
helpful?

12. Monitoring improves preventive
maintenance (Chad)

13. Better service quality = more water
consumption (Burkina Faso)
Evolution des recettes et des volumes d'eau vendue
75 000 000 F 160 000
70 000 000 F 150 000
65 000 000 F 140 000
60 000 000 F 130 000
120 000
Volume d'eau vendue (m3)
55 000 000 F
Recettes réelles (F CFA)
110 000
50 000 000 F
100 000
45 000 000 F
90 000
40 000 000 F
80 000
35 000 000 F
70 000
30 000 000 F
60 000
25 000 000 F
50 000
20 000 000 F 40 000
15 000 000 F 30 000
10 000 000 F 20 000
5 000 000 F 10 000
0F 0
2000 2001 2002 2003 2004 2005 2006 2007 2008
Année
Recettes Réelles Volume vendu 13

14. Better bill collection (Burkina Faso)
Evolution du taux de recouvrement 2000 - 2008
96%
94%
92%
Taux de recouvrement (%)
90%
88%
94%
94%
94%
93%
93%
93%
92%
86%
89%
88%
84%
86%
82%
80%
2000 2001 2002 2003 2004 2005 2006 2007 2008 Total
Année
14

15. More saved money for renewals

16. Challenges faced in monitoring
• Providing support to local
water stakeholders
• Facilitating dialogue between
local water stakeholders is
probably the most important
part of the job
• Recovering monitoring costs
• Scaling up water services
monitoring

17. What should monitoring be used for…
• improving knowledge and
understanding of small piped
systems
• boosting access to bank loans
and private sector
investments
• helping building a relationship
of trust with donors
• helping pooling the resources
of several water schemes

18. How is monitoring helpful?
Minister Regulation
of Water Users authority
inform
Banks
support monitoring support
WSA WSO
Private
Sector
ODA Partners Consumers
Association

19. Thank You !
www.reseaux-aep.org