SlideShare una empresa de Scribd logo
1 de 60
facebook
as
pla,orm
for

engaging
online
ecosystems
GX
Connect
2010,
2
december
2010
starring
vision
of
info.nl
                                                           Real=me
Company
                                                           marke?ng
is
a
service
experience


                                                                                 online
      sustainable
                                                                                              differen?a?on

                              Exploding
Strategy
                              be
there
where
the
user
is
                                                                               ecosystem
                                                   distributed

Virtual
Warmth
a
context
relevant
dialogue
                                                      apps
                         online

                        presence
the
context
of
our
life
is
an

online
ecosystem
The
Web
of
Documents
gave

us
the
page
rank
With
the
Web
of
Data
we
start

to
produce
and
remix
We
are
all
conversa?onalists
in

a
Web
of
People
We
are
now
at
the
beginning

of
the
Web
of
Impulses
Tim
O’Reilly
Devices
will
all
have
sensors.

In
the
end
it
is
about
the

services
you
create
using
these

sensors.

check
in/check
out
systems
conversion
funnels
start
everywhere

aKract


engage


convert


retain
connec?ng
to
legacy




                             portal
server




      content                          customer
     repository     LDAP
                                        profile

                                                          ERP/

                                                  apps
      WCMS         SSO
&                                 shops
      ECMS        security               CRM
the
challenge:
be
part
of
the

dialogue
Mark
Zuckerberg




Communi?es
already
exist.
Instead,
think
about

how
you
can
help
that
community
do
what
it

wants
to
do.
Over
550m
Ac?ve
Users
Globally
Over
169
million
users
in
Europe




         2007        2008          2009                          2010
                                   Source:
Facebook
internal
data,
Nov
2010
Top
Facebook
countries
in
Europe
1. United
Kingdom




28m

2. Turkey





















23m

3. France




















19.5m

4. Italy

























17.2m

5. Germany
















12.4m

6. Spain























11.6m

7. Sweden



















3.8m

8. Poland





















3.7m

9. Belgium


















3.6m

10.Netherlands










3.1m



                                          Source:
Facebook
Internal
Data,
Nov
2010
Over
3.13m
Ac?ve
users
in
Holland




                                                                                                  2010


                                                                    Source:
Facebook
internal
data,
November
2010
             Note:
Ac?ve
users
are
registered
users
who
have
logged
on
to
Facebook
at
least
once
in
the
last
30
days
Over
3.13m
Ac?ve
users
in
Holland



                                                                                                   3.13+




             2008                                                                  2009            2010


                                                                     Source:
Facebook
internal
data,
November
2010
              Note:
Ac?ve
users
are
registered
users
who
have
logged
on
to
Facebook
at
least
once
in
the
last
30
days
Facebook
Demographics
Holland
      Gender                                    Age




                      Source:
Total
ac?ve
audience
Facebook
internal
data
July
2010
huge
engagement

3.13m
monthly
ac=ve
users
73%
of
users
come
back
every
week

44%
of
users
return
to
the
site
daily
3.6
billion
monthly
page
views
24%
penetra=on
of
the
online
popula=on
91
average
number
of
friends
872k
users
access
on
their
mobile
(28%)
mapping
facebook?

mapping
facebook?

Social
ads
 Open
Graph



                 Target
User
                   News feed

                  News feed




Pages
Facebook
pages                 Applica?ons

instant
personaliza?on
global
ecosystem

900
mln
objects
that
people
connect
with
30
billion
pieces
of
content
shared
monthly

550k
applica=ons
ac=ve
more
than
1
mln
websites
integrated
with
pla,orm
50%
of
comScore’s
global
top
100
sites

more
than
150
mln
people
engage
on
external
sites
facebook
as
the
fuel
for
our

own
online
ecosystem
keys
to
success
in
facebook
an
ac?ve
and
open
wall
good
community
management
generates
fans


apps
as
engine
using
the
viral
effect
of
the
social
ecosystem


ac?vate
with
aKen?on
sparks
the
engagement

facebook
ecosystem
of
Pathé
22
cinemas
16
ci?es
11
million
visitors

#1
movie
website
in
Netherlands:
Pathe.nl
90%
of
movie
goers
does
orienta?on
online

               (source:
Bioscoopmonitor)

Social?
“Want
to
catch
a
movie
tonight?”




                 “Let’s
go
see
the
new
Harry
PoKer”
ov ie!”
 Gre at
m
“                            ot
to

                          e
g t!”
                      u’v ou
                   “Yo k
it

                    ch ec




    “ The
expe      
3D

     rienc         “So

  ama e
was
           funn
                           y!”
       zing
            ”
+

+
Pathé
facebook
page
insights
on
customers
organic
growth
using
cut+paste
tools
using
facebook
campaigns
Pathé
–
Zaandam
Applica?on
Pathé
–
Incep?on
Applica?on
campaign:
interac?on:
viral
fanpage:
fan
growth
facebook
as
a
traffic
source
responder
demographics
next
steps:
Pathé.nl
social
integra?on
next
steps:
Pathé.nl
social
integra?on
from
page
to
applica?on
thanks!
info.nl/socialmarke?ng
We
provide
professional
Social
Media
marke>ng

solu>ons
with
proven
results.
Choose
one
of
our
clear
services:

facebook
startup,
facebook
ac?ve
Tooling
for
extended
content
management
and
analy?cs:

All
in
1
social
Track
record
includes
implementa?ons
for

Pathé,
GroenLinks,
Fiat,
John
Frieda,
All
Op?ons
First
Dutch
Preferred
Development
Consultant


contact
Daan
Bolder
daan@info.nl

020‐5309100

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Facebook strategies at GX Connect

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  16. Average user has 130 friends\nPeople spend over 700 billion minutes per month on Facebook\nAbout 70% of Facebook users are outside the United States\nThere are more than 150 million active users currently accessing Facebook through their mobile devices.\n
  17. Average user has 130 friends\nPeople spend over 700 billion minutes per month on Facebook\nAbout 70% of Facebook users are outside the United States\nThere are more than 150 million active users currently accessing Facebook through their mobile devices.\n
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  43. Thanks to the facebook page, pathe gathers every day important insights about new services, changes in existing services and of course Movies. Pathe is actively using the wall to reply to customers quiestions and to get a feeling of the sentiment for each initiative.\n
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  46. The app lets users create a group and invite friends to see a movie in the new Zaandam theater. The group with more users wins a private screening. Very viral application, Biggest group got 160 mebers, a total of 350 groups were created, and around 900 users subscribed to a group.\n
  47. This facebook app based on pictures allows users to create their own inception poster, and post it on facebook. Pictures were automatically posted both on the user’s facebook page and on the Pathe facebook page. The 10 pictures with more likes won free tickets to the movie\n
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  49. Clear fan acquisition pattern: fans are acquired through ads and viral effect produced by fan engagement on applications. The phases of heavy fan acquisition are clearly visible in the acquisition peaks and they Correspond to the campaign periods. The latest times (October) show how, as the fan number grow, there is a natural, more marked, viral effect that leads to additional fan growth.\n
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