The document discusses service terminology and definitions. It provides a 14-point generic definition of a service as a set of one-time benefits ensured by a provider to a consumer through a service object. It identifies the key elements of any service as the service consumer, service object, and service-specific benefit. The document aims to establish a consistent and exhaustive definition of a service.

1. E-Mail Paul.G.Huppertz@servicEvolution.com
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Paul G. Huppertz
Servicing Consultant & System Architect
Service Composer & Meta Service Provider
ISSIP
Service Terminology
servicEvolution – Schöne Aussicht 41 – 65396 Walluf - Deutschland | E-Mail: Paul.G.Huppertz@servicEvolution.com | Mobile +49-1520-9 84 59 62
Service
Word & Term
Wednesday, August 27, 2014 / 27.08.2014
07:30 – 08:00 AM PDT / 10:30 – 11:00 AM EDT / 04:30 – 05:00 PM CEST
Weekly conference call
International Society of Service Innovation Professionals (ISSIP)
http://www.issip.org/
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2. ISSIP
Service – Word & Term
Outline – Sections & Contents
Intro
• Service – Word, Derivation & Translation
Centro
• Service Term – Demarcation, Essence & Definition
• Service Identifiers – Service Consumer, Service Object & Benefit
Extro
• Discussion – Repeating, Rethinking & Revising
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Intro | Service Term | Service Identifiers | Extro

3. ISSIP
Service – Word & Term
Outline – Sections & Contents
Intro
• Service – Word, Derivation & Translation
Centro
• Service Term – Demarcation, Essence & Definition
• Service Identifiers – Service Consumer, Service Object & Benefit
Extro
• Discussion – Repeating, Rethinking & Revising
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Intro | Service Term | Service Identifiers | Extro

4. ISSIP
Service – Word & Term
Service – Word, Derivation & Translation
The word service
• derives from the Latin verb
‚servire [servio, servivi, servitum] – ‚to attend someone, to be a slave‘
• has been derived from the past participle ‚servitum‘ – ‚served‘
Conclusions
• someone must be attended for his interests
• for appropriately attending this ‚someone‘, a.k.a. the service consumer
• the service consumer must be known & authorized
• the interests must be determined from his perspective
• the points in time must be determined according to his exigencies
• the required and/or desired output must be described from his perspective
• another party attends the service consumer, a.k.a. the service provider
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Intro | Service Term | Service Identifiers | Extro

5. ISSIP
Service – Word & Term
Outline – Sections & Contents
Intro
• Service – Word, Derivation & Translation
Centro
• Service Term – Demarcation, Essence & Definition
• Service Identifiers – Service Consumer, Service Object & Benefit
Extro
• Discussion – Repeating, Rethinking & Revising
5
Intro | Service Term | Service Identifiers | Extro

6. ISSIP
Service – Word & Term
Service Term – Meanings, Examples & Demarcations
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Service
Benefits
to a bene-
ficiary
„Public
Service“
Sea-
faring
route
Telco
services
Archi-
tectural
element
Table-
ware
Intro | Service Term | Service Identifiers | Extro

7. ISSIP
Service – Word & Term
Service Term – Basic Definition, Benefit & Essence
A service is
a set of BENEFITS.
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For a(ny) service its benefit is its essence,
to wit: its constitutive trait.
{‘proté ousia’ – ‘primary substance’ according to the category theory from Aristotle,
in Latin ‘quidditas’ – ‘what it is’}
s. Wikipedia entry ‘Essence’ - http://en.wikipedia.org/wiki/Essence
Intro | Service Term | Service Identifiers | Extro

8. ISSIP
Service – Word & Term
Service Term – Basic Definition, Service Characteristics & Inclusion
A service is
a set of ONE-TIME CONSUMABLE AND PERISHABLE benefits.
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For a(ny) service the service characteristics, mainly
• Intangibility (= untouchability)
• Immateriality (= no material whatsoever)
• Insubstanciality (= without any physical or logical substance)
• Perishability (= fugacity, transitoriness)
are its accident,
to wit: its secondary features that are innate to any service.
{ ‘deutera ousia – ‘secondary substance’ according to the category theory form Aristotle
in Latin ‘qualitas’ – ‘how it is’}
s. Wikipedia entry ‘Accident’ - http://en.wikipedia.org/wiki/Accident_(philosophy)
Intro | Service Term | Service Identifiers | Extro

9. ISSIP
Service – Word & Term
Service Term – Explanation, Accountability & Service Provider
A service is
a set of one-time consumable and perishable benefits,
• ensured by an ACCOUNTABLE SERVICE PROVIDER.
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Intro | Service Term | Service Identifiers | Extro

10. ISSIP
Service – Word & Term
Service Term – Service-relevant Elements, Systems & Actors
A service is
a set of one-time consumable and perishable benefits,
• ensured by an accountable service provider,
• effectuated by SYSTEM FUNCTIONS AND/OR ACTIVITIES.
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Intro | Service Term | Service Identifiers | Extro

11. ISSIP
Service – Word & Term
Service Term – Commissioning, Beneficiaries & Commitment
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A service is
a set of one-time consumable and perishable benefits,
• ensured by an accountable service provider,
• effectuated by system functions and/or activities,
• commissioned
• by SERVICE CUSTOMERS (= SERVUCTION CUSTOMERS)
• for AUTHORIZED SERVICE CONSUMERS
• from an ACCOUNTABLE SERVICE PROVIDER.
Intro | Service Term | Service Identifiers | Extro

12. ISSIP
Service – Word & Term
Service Term – Service Consumer, Service Trigger & Service Rendering
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A service is
a set of one-time consumable and perishable benefits,
• ensured by an accountable service provider,
• effectuated by system functions and/or activities,
• commissioned
• by service customers (= servuction customers)
• for authorized service consumers
• from an accountable service provider
• rendered
• explicitly to an AUTHORIZED SERVICE CONSUMER
• on his explicit SERVICE TRIGGER
Intro | Service Term | Service Identifiers | Extro

13. ISSIP
Service – Word & Term
Service Term – Service Consumer, Service Object & Service-specific Benefits
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A service is
a set of one-time consumable and perishable benefits,
• ensured by an accountable service provider,
• effectuated by system functions and/or activities,
• commissioned
• by service customers (= servuction customers)
• for authorized service consumers
• from an accountable service provider
• rendered
• explicitly to an authorized service consumer
• on his explicit service trigger
• by effectuating the service-specific BENEFITS TO THE SERVICE OBJECT.
Intro | Service Term | Service Identifiers | Extro

14. ISSIP
Service – Word & Term
Service Term – Service Consumer, Service Consuming & Activity
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A service is
a set of one-time consumable and perishable benefits,
• ensured by an accountable service provider,
• effectuated by system functions and/or activities,
• commissioned
• by service customers (= servuction customers)
• for authorized service consumers
• from an accountable service provider
• rendered
• explicitly to an authorized service consumer
• on his explicit service trigger
• by effectuating the service-specific benefits to the service object
• consumed
• by the TRIGGERING SERVICE CONSUMER
• for efficiently executing his UPCOMING ACTIVITY.
Intro | Service Term | Service Identifiers | Extro
generic & consistent
definition
explanation of
• main roles
• course of service
rendering

15. ISSIP
Service – Word & Term
Outline – Sections & Contents
Intro
• Service – Word, Derivation & Translation
Centro
• Service Term – Demarcation, Essence & Definition
• Service Identifiers – Service Consumer, Service Object & Benefit
Extro
• Discussion – Repeating, Rethinking & Revising
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Intro | Service Term | Service Identifiers | Extro

16. ISSIP
Service – Word & Term
Service Identifiers – Benefit, Service Object & Service Consumer
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A service is
a set of one-time consumable and perishable BENEFITs,
• ensured by an accountable service provider,
• effectuated by system functions and/or activities,
• commissioned
• by service customers (= servuction customers)
• for authorized service consumers
• from an accountable service provider
• rendered
• explicitly to an authorized service consumer
• on his explicit service trigger
• by effectuating the service-specific benefits to the SERVICE OBJECT
• consumed
• by the triggering SERVICE CONSUMER
• for efficiently executing his upcoming activity.
Intro | Service Term | Service Identifiers | Extro

17. ISSIP
Service – Word & Term
Service Identifiers – Generic, Constitutive & Exhaustive
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Service =
benefit
to the service object
3 generic & constitutive
service identifiers
for any service type
 Service Consumer
 Service Object
 Service-specific Benefit
Service Identifying
Intro | Service Term | Service Identifiers | Extro

18. ISSIP
Service – Word & Term
Outline – Sections & Contents
Intro
• Service – Word, Derivation & Translation
Centro
• Service Term – Demarcation, Essence & Definition
• Service Identifiers – Service Consumer, Service Object & Benefit
Extro
• Discussion – Repeating, Rethinking & Revising
18
Intro | Service Term | Service Identifiers | Extro

19. E-Mail Paul.G.Huppertz@servicEvolution.com
Mobile +49-1520-9 84 59 62
XING https://www.xing.com/profile/PaulG_Huppertz
SlideShare http://www.slideshare.net/PaulGHz
CIO Netzwerk http://netzwerk.cio.de/profil/paul_g__huppertz
yasni http://person.yasni.de/paul-g.-huppertz-251032.htm
LinkedIn http://www.linkedin.com/in/paulghuppertz
Paul G. Huppertz
Servicing Consultant & System Architect
Service Composer & Meta Service Provider
ISSIP
Service Terminology
servicEvolution – Schöne Aussicht 41 – 65396 Walluf - Deutschland | E-Mail: Paul.G.Huppertz@servicEvolution.com | Mobile +49-1520-9 84 59 62
Service
Word & Term
“If words are incorrect, language is not in accordance with the truth of things.”
[Confucius]
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