Más contenido relacionado La actualidad más candente (16) Similar a Itsmf itil 2011 demo (20) Itsmf itil 2011 demo1. itSMF Thailand Seminar 2012 Security intelligence
“Get updated on ITIL Version 2011”
p
Date:27 March 2012
Time: 18:30 pm – 20:00 pm
IBM Building G floor - Education Room 2 3
Building, 2-3
2. itSMF Thailand Seminar 2012 Security intelligence
What’s New in ITIL v3 Version 2011
© Copyright, ACIS Professional Center Company Limited, All rights reserved 2
3. itSMF Thailand Seminar 2012 Security intelligence
500 Pages
276 Pages
Increase more pages for each book
346 Pages 458 Pages
3
4. itSMF Thailand Seminar 2012 Security intelligence
364 Pages
274 Pages
g
Increase more pages for each book
386 Pages
276 Pages
© Copyright, ACIS Professional Center Company Limited, All rights reserved 4
5. itSMF Thailand Seminar 2012 Security intelligence
262 Pages
233 P
Pages
Increase more pages for each book
© Copyright, ACIS Professional Center Company Limited, All rights reserved 5
6. itSMF Thailand Seminar 2012 Security intelligence
Service Strategy
More practical guidance and more examples
© Copyright, ACIS Professional Center Company Limited, All rights reserved 6
7. itSMF Thailand Seminar 2012 Security intelligence
Service Strategy (2)
Explain relationship between business strategy and IT strategy
???
Business Strategy IT Strategy
© Copyright, ACIS Professional Center Company Limited, All rights reserved 7
8. itSMF Thailand Seminar 2012 Security intelligence
Service Design
The design coordination process has been added
© Copyright, ACIS Professional Center Company Limited, All rights reserved 8
9. itSMF Thailand Seminar 2012 Security intelligence
Service Transition
Clear and unambiguous explanation of these concepts
© Copyright, ACIS Professional Center Company Limited, All rights reserved 9
10. itSMF Thailand Seminar 2012 Security intelligence
Service Transition
The process name has been changed
Change
Ch
Evaluation Evaluation
© Copyright, ACIS Professional Center Company Limited, All rights reserved 10
11. itSMF Thailand Seminar 2012 Security intelligence
Service Operation
Concept of a service request has been significantly enhanced
© Copyright, ACIS Professional Center Company Limited, All rights reserved 11
12. itSMF Thailand Seminar 2012 Security intelligence
Service Operation
Incident matching procedure has been added
© Copyright, ACIS Professional Center Company Limited, All rights reserved 12
13. itSMF Thailand Seminar 2012 Security intelligence
Continual Service Improvement
Introduction to CSI Register
CSI Register
© Copyright, ACIS Professional Center Company Limited, All rights reserved 13
14. itSMF Thailand Seminar 2012 Security intelligence
Continual Service Improvement
Some seven-step names and activities have been amended
© Copyright, ACIS Professional Center Company Limited, All rights reserved 14
15. itSMF Thailand Seminar 2012 Security intelligence
To be Continue in itSMF Thailand
Seminar 2012 #1
Date:27 March 2012
Time:18:30 pm – 20:00 pm
SP Building [informally known as IBM building]
at Aree, G floor - Education Room 2-3
© Copyright, ACIS Professional Center Company Limited, All rights reserved 15