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7 tips to better manage client expectations
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Anthony Montalbano
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This was a presentation I gave at WordCamp Detroit 2019 on May 18th, 2019.
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7 tips to better manage client expectations
1.
May 18th, 2019 Managing
Client Expectations
2.
Bonsoir! I’m Anthony Montalbano
3.
Co-founded in 2012
4.
MY INTENTION
5.
MANAGE /ˈmanij/ EXPECTATION /ˌekspekˈtāSH(ə)n/
6.
MANAGING CLIENT EXPECTATIONS
7.
CollaborationOrganization Communication Managing Expectations
is
8.
The single biggest
problem in communication is the illusion that it has taken place. “
9.
TWO REALITIES
10.
What you think they
want What the client wants
11.
What you think they
want What the client wants
12.
EXPLAIN HOW TO WORK
TOGETHER.1
13.
Explain how to work
together.
14.
DON’T RESPOND RIGHT AWAY.2
15.
Don’t respond right away.
16.
3 WRITE IT DOWN.
17.
Write it down.
18.
ADDRESS RISKS AND CONCERNS.4
19.
Address risks and concerns.
20.
5 DO STATUS UPDATES
OFTEN.
21.
Do status updates often.
22.
6 CONFIRM ASSUMPTIONS.
23.
Confirm assumptions.
24.
“I DON’T KNOW” IS OKAY
TO SAY. 7
25.
“I don’t know”
is okay to say.
26.
WITH Work with your clients,
not for them.
27.
What you think they
want What the client wants
28.
What you think they
want What the client wants
29.
Don’t meet expectations, exceed them.
30.
Any questions? ¡Muchas Gracias!
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