Sommarkollo 2013 Lync server 2013 design worksop

1. LyncLab.org
Designing for Voice
Design principles for a successful voice rollout
Tommy.clarke@UcAware.com
Twitter: @itommyclarke Lync MVP
Training: www.labcenter.se Lync V-TSP
Blog: www.ultimate-communications.com ( MCSM: Communications )

2. http://linkd.in/SfCfP3

4. LyncLab.org
Getting Started
Get to know the product & user training

5. USB device switching and
optimization
Optimized media with
wideband audio and high-
definition video
Call quality application and
real-time quality indicator
Network health indicator
Network health monitor
Fast in-call
device switching

6. Simple call
management

7. Private Line
Set-CsUser -Identity
“sip:president@whitehouse.gov” -PrivateLine
“Tel:+1800555911”

8. Audio & Video Devices
Aastra 6725 iP
Aastra 6721 iP Polycom CX600
Polycom CX500
snom 300 UC Edition
$850+$200-300$150-200$100+
HP 4110
HP 4120
snom 821 UC Edition
Polycom CX3000
USB
Audio &
Video
Devices
snom 370 UC Edition Polycom KIRK DECT Wireless

9. Response Group Manager Role
 Capabilities of the manager
role:
 Add and remove agents from agent
groups
 Modify specific properties of the
response group workflow, including:
 Business hours
 Holidays
 Welcome message
 Interactive Voice Response (IVR)
structure
 Manage the response group–
associated queues and agent groups
 Delegate management rights to other
managers
 Managers can manage a
response group using existing
Lync tools, such as:
 Lync Server Control Panel
 Response Group Web
Configuration Tool
 Lync Server Management Shell

10. Response Group
Service -
Reporting

11. RASK:
Rollout and Adoption Success
Kit

12. [Customer Name]
Pilot Success Criteria Status
# Metric Measurement Goal Actual Trend Statu
s
1 AcceptableLyncCallQuality Percentage of poor quality calls < X% Y%
↑ ↑
2 ConferencingUserAdoption Users who have organized at least one
conference
X% Y%
↑ ↑
Total amount of Lync hosted audio
conferencing minutes
X # of minutes Y minutes
↑ ↑
Conferencing statistics shows
increased adoption as the pilot
progresses
Previous week
adoption: X
Current week
adoption: Y ↑ ↑
3 UserAcceptanceofLyncsystem User survey satisfaction score X Y
↔ ↑
4 HelpDeskabletosupportLync Average time to close support ticket X Y
↑ ↓
5 LyncOperationallyReady Time to resolve open monitoring alerts X Y ↔ ↔
Session success rates P2P Audio: X% P2P Audio: Y% ↔ ↔
P2P App Sharing: X% P2P App Sharing: Y% ↔ ↔
Conf App Share: X% Conf App Share: Y% ↔ ↔
Conf A/V: X% Conf A/V: Y% ↔ ↔
Conf Join: X% Conf Join: Y% ↔ ↔
6 UserCommunicationsand
Training
User survey satisfaction score X Y
↑ ↑
7 Lync Meets SLAs Comparison to production SLAs Recovery: X Recovery: Y ↔ ↑
Availability: X Availability: Y ↔ ↑

13. RASK Resource Package includes

14. User Training Resources
 Free Online Training Courses for Lync 2013
 http://office.microsoft.com/en-us/XT104026310.aspx

 Live, Instructor-Led and On-Demand Courses
 http://office.microsoft.com/en-us/lync/lync-instructor-
led-training-HA102465959.aspx

 Downloadable Lync Training Videos and Quick
Reference Cards
 http://go.microsoft.com/fwlink/?LinkId=285378

 Lync Quick Reference Cards (web)
 http://office.microsoft.com/en-us/quick-reference-
cards-about-lync-HA103433496.aspx

 What’s New in Lync
 http://office.microsoft.com/en-us/lync-help/whats-
new-in-lync-2013-HA102927099.aspx?CTT=5
 Keyboard Shortcuts for Lync
 http://office.microsoft.com/en-us/lync-help/keyboard-
shortcuts-for-lync-HA102927994.aspx?CTT=3

 Lync (Server) Basic Tasks
 http://office.microsoft.com/en-us/lync-help/basic-
tasks-in-lync-2013-HA103065025.aspx

 Videos about Lync for Office 365
 http://office.microsoft.com/en-us/office365-lync-
online-help/videos-about-lync-for-office-365-
HA103993864.aspx?CTT=3

 Lync (Online/Office 365) Basic Tasks
 http://office.microsoft.com/en-us/office365-lync-
online-help/basic-tasks-in-lync-
HA103169400.aspx?CTT=3

 Help Topics For Lync (Online/Office 365)
 http://office.microsoft.com/en-us/office365-lync-
online-help/help-topics-about-lync-
HA102991441.aspx?CTT=3

15. Admin Training
 Schedule
 2013-06-11 : Still a few seats available
 2013-09-17
 2013-11-26
 Visit LabCenter to read more and sign up:
 2 days:
http://www.labcenter.se/Labs#!lab=Mastering_Lync_Server_2013_-
_Admin
 3
days: http://www.labcenter.se/Labs#!lab=Mastering_Lync_Server_2013_-
_IT_Pro
 4 days:
http://www.labcenter.se/Labs#!lab=Mastering_Lync_Server_2013_-
_Experts_

16. LyncLab.org
Plan Design Deploy

17. HA VS DR?
High Availability
 RTO
 How long can we continue
without a functioning
application or environment?
 Pools of Servers for
FrontEnd
 SQL Mirroring on the
BackEnd
Disaster Recovery
 RPO
 How much data can we afford
to lose if we have a disaster?
 Mirrored pools
 Pools of Servers for FrontEnd
 SQL Mirroring on the BackEnd

18. How many 9´s do you need?
Availability Downtime per year
Downtime per month
(30days)
Downtime per week
99%
99,9%
99,99%
99,999%
99,9999%

19. One Standard Server One Lync Server 2013 Standard
can support up to ~5,000 users.
(If your deployment includes a significant amount of audio or video
traffic, server performance may suffer with fewer than 2,500 users
per server)
One Edge Server can support 12,000 concurrent remote users
Lync Server 2013
Standard
Exchange UM Office Web
App Server http://technet.microsoft.com/en-us/library/gg615015.aspx
Edge
Server

20. Two Standard
Servers
Two Lync Server 2013 Standard
also supports up to ~5,000 users.
Including Disaster Recovery
Lync Server 2013
Standard
Exchange UM Office Web
App Server http://technet.microsoft.com/en-us/library/gg615015.aspx
Edge
Server
Lync Server 2013
Standard
Edge
Server

21. Three Enterprise
Servers
Three Lync Server 2013 Enterprise
supports up to ~13,200 users.
Including High Availability
Lync Server 2013 Enterprise pool
Exchange UM Office Web
App Server http://technet.microsoft.com/en-us/library/gg615015.aspx
Edge Server pool

22. Three Enterprise
Servers
Three Lync Server 2013 Enterprise
in a pair supports up to ~13,200
users.
Lync Server 2013 Enterprise pool
Exchange UM Office Web
App Server
Edge Server pool
Lync Server 2013 Enterprise pool
Exchange UM Office Web
App Server
Edge Server pool
Paired Pools
Paired for HA and DR

23. Inter-Trunk Routing
PBX User
PBX UserIP-PBX IP-PBX
Mediation
Server
Mediation
Server
Trunk Trunk
Media
Lync Server
2013Front-End
Inbound
Trunk
PSTNUsage Route
Outbound
TrunkRouting of IP-PBX Calls to
Another IP-PBX System via
Lync
1. Incoming call from the PBX trunk
2. Validate incoming trunk associated PSTN
usages
3. Determine a route
4. Apply outbound translation rules
5. Route to outgoing PBX trunk via Lync

24. Direct SIP to IP-PBX with media bypass
Legacy IP-PBX
capable of
media bypass
Legacy PSTN end-
points
Lync pool
with
Mediation role
Lync end-points
Media
Signaling

25. Integration

26. 27
System Senter
Operations
Manager 2012
Lync Server 2013 Monitoring Management
Pack

27. 28

28. Enterprise Voice
Integrated Everything
• Telephone Conferencing
• Video Conferencing
• Click to dial
• Personal Call management
• Least Cost Routing
• SIP Trunks
• Mobile Clients
earth

29. Call Quality: QoS & CAC

30. Bandwidth Policy Service Monitor

31. Bandwidth Utilization Analyzer

32. Network Configuration Viewer

33. Thank You!!!

34. Bandwidth Utilization by Codecs - Audio
Audio codec Scenarios
Audio payload bitrate
(KBPS)
Bandwidth audio
payload and IP
header only (Kbps)
Bandwidth audio
payload, IP header,
UDP, RTP and SRTP
(Kbps)
Bandwidth audio payload, IP
header, UDP, RTP, SRTP and
forward error correction (Kbps)
RTAudio
Wideband
Peer-to-peer 29.0 45.0 57.0 86.0
RTAudio
Narrowband
Peer-to-peer, PSTN 11.8 27.8 39.8 51.6
G.722 Conferencing 64.0 80.0 95.6 159.6
G.722 Stereo
Peer-to-peer,
Conferencing
128.0 144.0 159.6 223.6
G.711 PSTN 64.0 80.0 92.0 156.0
Siren Conferencing 16.0 32.0 47.6 63.6

35. Bandwidth Utilization by Codecs - Video
Video codec
Resolution and
aspect ratio
Maximum video
payload bitrate
(Kbps)
Minimum video
payload bitrate
(Kbps)
H.264
320x180 (16:9)
212x160 (4:3)
250 15
H.264/RTVideo
424x240 (16:9))
320x240 (4:3
350 100
H.264
480x270 (16:9)
424x320 (4:3)
450 200
H.264/RTVideo
640x360 (16:9)
640x480 (4:3)
800 300
H.264 848x480 (16:9) 1500 400
H.264 960x540 (16:9) 2000 500
H.264/RTVideo 1280x720 (16:9) 2500 700
H.264 1920x1080 (16:9) 4000 1500
H.264/RTVideo 960x144 (20:3) 500 15
H.264 1280x192 (20:3) 1000 250
H.264 1920x288 (20:3) 2000 500

36. Audio/Video Capacity Planning for Peer-to-Peer
Sessions
Media Codec
Typical stream
bandwidth (Kbps)
Maximum stream
bandwidth without
FEC
Maximum stream bandwidth with
FEC
Audio
RTAudio
Wideband
39.8 62 91
Audio
RTAudio
Narrowband
29.3 44.8 56.6
Main video when
calling Lync 2013
endpoints
H.264 460
4010 (for maximum
resolution of
1920x1080)
Not applicable
Main video when
calling Lync 2010 or
Office Communicator
2007 R2 endpoints
RTVideo 460
2510 (for maximum
resolution of
1280x720)
Not applicable
Panoramic video
when calling Lync
2013 endpoints
H.264 190
2010 (for maximum
resolution of
1920x288)
Not applicable
Panoramic video
when calling Lync
2010 or Office
Communicator 2007
R2 endpoints
RTVideo 190
510 (for maximum
resolution of
960x144)
Not applicable

37. Audio/Video Capacity Planning for
Conferences
Media
Typical
codec
Typical
stream
bandwidth
(Kbps)
Maximum stream
bandwidth without FEC
Maximum
stream
bandwidth with
FEC
Audio G.722 46.1 100.6 164.6
Audio Siren 25.5 52.6 68.6
Main video
receive
H.264 and/or
RTVideo
260 8015 Not applicable
Main video send
H.264 and/or
RTVideo
270 8015 Not applicable
Panoramic video
receive
H.264 and/or
RTVideo
190
2010 (for maximum
resolution of 1920x288)
Not applicable
Panoramic video
send
H.264 and/or
RTVideo
190
2515 (for sending
bitstreams using multiple
resolutions/codecs
Not applicable

38. Audio Capacity Planning for PSTN
Media
Typical
codec
Typical
stream
bandwidth
(Kbps)
Maximum stream
bandwidth without FEC
Maximum
stream
bandwidth with
FEC
Audio G.711 64.8 97 161
Audio
RTAudio
Narrowband
30.9 44.8 56.6

39. The Tools, Add-Ons and Scripts we use
A collection of important
downloads, documentation and
whitepapers for Lync Server
2013.
Let me know if I have missed
something important.
We also recommend listening
to The UC Architects podcast
where we will discuss tools,
features and news regarding Lync
and Exchange
 Updates
 Deployment
 Development
 Clients
 Lync Phone Edition
 Adoption
 Troubleshooting
 Management
 Training
 Documentation
and Whitepapers
 PowerShell Scripts

40. Updates
Microsoft Lync Server 2013 updates: February
2013 [new, 27.02.13]
Microsoft Lync 2013 updates: March 2013 [new,
03.04.13]
Update for Microsoft Office Web Apps Server
2013 [new, 21.03.13] How to apply update

41. Deployment
Microsoft Lync Server 2013 180-Day Trial/Evaluation
Microsoft Office Web Apps Server [new, 13.03.13]
Language Packs for Microsoft Office Web Apps Server [new,
13.03.13]
Microsoft Lync Server 2013 Planning Tool [new, 27.02.13]
Microsoft Lync Server 2013 Resource Kit Tools [new, 27.02.13]
Microsoft Lync Server 2013 Persistent Chat Resource Kit [new,
27.02.13]
Microsoft Lync Server 2013 Stress and Performance Tool [Updated,
08.03.13]
Microsoft Lync Server 2013 Capacity Calculator [new, 27.02.13]
Microsoft Lync Server 2013 Set-CsLync2013Prereqs.ps1 [Updated,
28.02.13]
Microsoft Lync 2013 Visio Stencil
Microsoft Lync 2013 Best Practice Analyser
Unified Communications Managed API 4.0 Runtime
Exchange Server 2013 UM Language Packs [Added, 17.03.13]

42. Development
Lync Web Developer [new, 05.03.13]
UCMA 4.0 SDK [new, 28.02.13]
Microsoft Lync 2013 SDK [new, 28.02.13]
Microsoft Lync Server 2013 Persistent Chat
Server SDK [new, 28.02.13]

43. Clients
Microsoft Lync Mobile 2013 for WP8 [new, 11.03.13]
Microsoft Lync Mobile 2013 for iPhone [new, 12.03.13]
Microsoft Lync Mobile 2013 for iPad [new, 12.03.13]
Microsoft Lync Mobile 2013 for Android [new, 31.03.13]
Microsoft Lync Basic 2013 (64 Bit) [Updated, language
support, 28.02.13]
Microsoft Lync Basic 2013 (32 Bit) [Updated, language
support, 28.02.13]
Microsoft Lync VDI 2013 plugin (64 bit) [Updated, language
support, 28.02.13]
Microsoft Lync VDI 2013 plugin (32 bit) [Updated, language
support, 28.02.13]

44. Lync Phone
Edition
Microsoft Lync Phone Edition for Aastra 6721ip
and Aastra 6725ip [new, 19.04.13]
Microsoft Lync Phone Edition for HP 4110 and
HP 4120 [new, 19.04.13]
Microsoft Lync Phone Edition for Polycom
CX500, Polycom CX600 and Polycom
CX3000 [new, 19.04.13]
Microsoft Lync Phone Edition for Polycom
CX700 and LG-Nortel IP Phone 8540 [new,
19.04.13]

45. Adoption
Lync 2013 Rollout and Adoption Success Kit
(RASK) User Education and Training Resources
[new, 21.03.13]
Lync 2013 Rollout and Adoption Success Kit
(RASK) Core Planning Resources [new,
21.03.13]

46. Troubleshooting
Microsoft Lync Server 2013 Debugging Tools
Microsoft Lync Connectivity Analyzer (64
Bit) [Updated, 28.02.13]
Microsoft Lync Connectivity Analyzer (32
Bit) [Updated, 28.02.13]
Microsoft Remote Connectivity Analyzer
Microsoft Network Monitor 3.4
Fiddler - Web debug tool
Lync 2013 Centralised Logging UI [new,
17.04.13]

47. Management
Microsoft Lync Server 2013 Monitoring
Management Pack
Microsoft Lync Server 2013 Whiteboard
Archiving Viewer [new, 27.02.13]
LUMT – Lync User Management Tool

48. Training
Lync Conference 2013: Slides and videos [new,
17.04.13]
TechEd Australia 2012: Lync Sessions
Microsoft Lync 2013 Ignite Guided Labs

49. Documentation
and Whitepapers
Microsoft Lync Server 2013 Documentation
Help File [Updated, 28.02.13]
Microsoft Lync Server 2013 Documentation on
TechNet
Delivering Lync 2013 Real-Time
Communications over Wi-Fi
Validating QoS on Lync Endpoints
Microsoft Lync DVI plugin Versus the Citrix
HDX Optimization Pack for Microsoft Lync

50. PowerShell
Scripts
SCRIPT: List-UnusedNumbers.ps1
SCRIPT: Set-GlobalVoiceRouting.ps1
SCRIPT: LyncLabOnline – Automated
deployment of Lync Server 2013 & Exchange
Server 2013 [new, 27.02.13]
SCRIPT: Backupscript-
EnterpriseEDTv2Lync.ps1 [new, 05.03.13]