IT4IT™

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IT4IT TM
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Arjan Woertman
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Welcome
Connie Tai
Head of Products
Marketing, ITpreneurs

Jim Hietala
CISSP, GIAC GSEC, and Open FAIR
VP Business Development & Security
The Open Group
Responsible for developing and launching a new
Healthcare Forum at The Open Group. Led the
development of numerous IT security and risk industry
standards and best practices, including most recently the
Open FAIR Risk Analysis and Risk Taxonomy standards
and the Open FAIR certification program for risk analysts.
Today’s Speaker

Michael Fulton
President, Americas Division of CC and C Solutions
Author ITpreneurs IT4IT Courseware
Co-chair IT4IT Adoption Workgroup
Member of the global steering committee for IT4IT
TOGAF Certified and a Cloud Certified Architect and has
led IT4IT Architecture, Cloud Architecture, IT Strategic
Planning, Disruptive Cost Innovation, IT Leadership
Development, and EA Training Development at Fortune 50
Company.
Today’s Speaker

■ What is IT4IT
■ How IT4IT complements other Frameworks (ITIL, COBIT,
TOGAF, Archimate, Agile, DevOps, etc.)
■ IT4IT and the Cloud and Digital Enterprise
■ Value proposition of IT4IT
■ What are the training opportunities for IT4IT?
■ ITpreneurs Portfolio
■ Working with ITpreneurs as an IT Training/Consulting
Provider
Today’s Agenda

Copyright © The Open Group 2016
What is IT4IT?
» IT4IT, an evolving Open Group standard, provides a vendor neutral,
technology agnostic and industry agnostic reference architecture for
managing the Business of IT, enabling insight for continuous improvement
» IT4IT provides the capabilities for managing the business of IT which enable
IT execution across the entire Value Chain in a better, faster, cheaper way
with less risk
» IT4IT is industry independent to solve the same problems for everyone
» IT4IT is designed for existing landscapes and accommodates future IT
paradigms

Value Chain
7

Value Chain, Reference Architecture
From
“Why” to
“What”
From
“What” to
“How”
(uses TOGAF®,
specified in ArchiMate®)
The IT4IT RA is all about
the data!
Embraces existing process
and agile frameworks.

IT4IT™ Functional Model – v2.0
The systems of record fabric
for IT management

What is the problem we are solving with IT4IT?
» A lack of cooperation across all IT, leads to sub-optimization
» Insufficiently integrated IT management toolsets, lack of prescriptive
guidance
» Inability to gain true insight in order to make good decisions
» Immaturity makes it virtually impossible to tackle disruptive innovations like
cloud, agility, mobility, BYOD, …

Val Sribar, Group Vice President
Gartner Enterprise Software Research Group

What’s different about IT4IT?
» Business Oriented Approach (Porter Value Chain)
» Service Orientation (Service Backbone)
» Data & Application Focus (Functional Model, Information
Model)
» Open Standard
12

New Viewpoint – How to run and deliver IT
…....continuously
The Vision: Create Integrated IT management capabilities across the entire service lifecycle
Build RunDeliverPlan
Reference Architecture
IT Value Chains
Strategy to Portfolio Requirement to
Deploy
Request to Fulfill
Detect to Correct
Traditional IT Value Chain

IT Operating Model: Value Chain & Reference Architecture
Selection
• Optimize portfolios
• Communicate value
• Evaluate benefit
realization
Service Portfolio
• Enterprise
architecture
• Service portfolio
rationalization
• Create service
blueprint and
roadmap
Strategy
• Define objectives
• Align business and IT
roadmaps
• Set up standards and
policies
• Consolidate demand
• Analyze priority,
urgency, and impact
• Create new or tag
existing demand
Demand
Strategy to Portfolio
KPIs:
• IT Service
Value
• IT Service
Gap
Deploy
• Release plan
• Change and configu-
ration process
• Knowledge
management
• Application and
security monitors
Develop
• Development: Agile,
iterative, waterfall …
• Source & set up
development
environment
• Version control
• Developer testing
Plan & Design
• IT Project plan
• Logical service
model
• Requirements
• Functional &
technical
• Standards &
policies
• Functional:
desktop, web,
mobile
• Performance:
desktop, web,
mobile
• Security: static,
dynamic
Test
Requirement to Deploy
KPIs:
• Cycle Time
• Requirements
‘Churn’
• Production
Defects
Measure
• Service usage
measurement
• Chargeback/
showback
• Cost
transparency
• Surveys and
ratings
Subscribe
• Portal engagement
• Personalized
experience
• Self-service
• Manage
subscriptions
Define & publish
• Merge catalog items
from all fulfillment
engines
• Set pricing, options
and SLA
• Publish services
• Route fulfillments
• Automate
deployment
• Use internal and
external providers
• Integrate with
asset,
configuration and
change systems
Fulfill
Request to Fulfill
KPIs:
• Cycle Time
• Cost/Servic
e
Resolve
• Implement change
• Leverage run
books
• Verify recovery
• Close records
Diagnose
• Enrichment
• Root cause
• Severity and
business impact
• Defined escalation
path
• Auto-fixed
common issues
Detect
• See events, alarms
and metrics across
entire
infrastructure
• Understand user
issues
• Trace the
relationship
between event
• Define change
request
• Perform problem
and risk analysis
• Approve
Change
Detect to Correct
KPIs:
• MTTR
• MTBF

IT4IT release train
IT
Value
Chain
Sept
2011
RA
1.0
(level 2)
January
2013
RA
1.3
(level 3)
October
2014
Reference
Architecture
(“RA”)
0.5
(level 1)
August
2012
RA
1.2
(level 3)
March
2014
RA
2.0
(level 3)
October
2015
RA
2.x
(level
3+)
Target:
Q4 CY2016

Positioning IT4IT™ in the ‘landscape’

TOGAF, ArchiMate, ITIL and IT4IT
•Industry
standard
architectur
e
framework
•Well formed
model
language
•Best practice
framework
for IT
process &
taxonomy
•Reference
Architecture
for IT
software
ecosystem
IT4IT ITIL
TOGAF
Archi
Mate

IT4IT and ITIL® - the How vs the What of IT Mgmt
Attribute ITIL® IT4IT™ Reference Architecture
Characteristics Framework describing functions/capabilities/disciplines. Information model-driven reference architecture that accommodates
multiple process frameworks.
Origins An aggregation of best practices drawn from a world-wide
community of executives, managers, and individual
contributors.
Driven by the specific needs of Enterprise Architects and IT managers.
Form Primarily narrative. Primarily architectural, framed using TOGAF® and presented using
ArchiMate®.
Utility Oriented to education. Solution-orientation: useable ‘off the shelf’.
Value
proposition
Enables detailed analysis at the function/process level. Enables choreography of four high level IT value streams (Strategy to
Portfolio, Requirement to Deploy, Request to Fulfill, Detect to Correct) and
offers prescriptive guidance for the design of products and services that
deliver them.
Structure Mutually-exclusive and comprehensive architectural catalogs.
Granularity Precise and prescriptive representation of data and integration patterns for
the whole IT management domain.
Agility Implicit waterfall, top-down planning orientation. Explicit accommodation of Agile and DevOps trends and lean Kanban
process approaches.
Provenance Evolved through various proprietary ownerships. Dynamic, open peer-to-peer development and review processes under the
aegis of The Open Group.

IT4IT and the Cloud and Digital Enterprise
Enterprise
Architecture
Digital
Transformation
Technology
Innovation
IT Functional
Transformation
Enterprise
Transformation
TOGAF
IT4IT
Cloud
IoT

Follow up with me at
• mike@ccandcsolutions.com
• https://www.linkedin.com/in/michaelfulton
• http://www.ccandcsolutions.com
• Twitter - @cccamericas
• Skype - cincibuckeyenut

IT4IT Value Propositions
For ‘consuming IT organizations’ e.g. customers like Shell, Boeing
Ability to track cost, performance, business value and risk as a basis for
improvement decisions
▪Dramatically reduced TCO of IT management solution
For software vendors e.g. IBM, HP, Microsoft, Oracle
▪Deliver integrated solutions at lower cost
▪Opportunity to focus on differentiating innovation

IT4IT™ Value Propositions
For software integrators e.g. Accenture, Capgemini, Logicalis, Tata
Consultancy Services
▪Move beyond traditional process consulting
▪Faster, predictable time to value
▪Higher quality delivery at lower cost to customer
For individuals (within each of the organization types)
▪ Personal professional development opportunity

Who is building IT4IT?
Customers
•Achmea
•American Express
•Boeing
•BP Oil Int’l
•ExxonMobil
•Munich Re
•Nationwide
•Origin Energy
•Philips
•PwC
•Shell
•Univ of S Florida
Service Providers
& Consultants
•Accenture
•Armstrong Process
Group
•Capgemini
•CC&C Solutions
•EY
•HCL Technologies
•Huawei
•Logicalis
•Metaplexity Associates
•Tata (TCS)
•UMBRIO
Vendors
•CA
•Dell
•Hewlett Packard
Enterprise
•IBM
•Microsoft
•Oracle
•ServiceNow

The Open Group – Objectives & Activities
» Enable user organizations of
information technology to do
things better, faster and
cheaper
» Enable all suppliers of
information technology
products and services to gain
business benefit
» Enable individuals to develop
their skills and capabilities
» Establish Work Groups and Forums to
develop standards, guides, best practices
and white papers
» Openly publish the output of those Work
Groups and Forums and acknowledge
the contributors
» Operate certification and accreditation
programs to recognize the individuals,
products, services or processes that meet
our members’ standards

The Open Group is ...
Australia
Belgium
Brazil
Canada
China
Colombia
Czech Republic
Denmark
Finland
France
Germany
Hong Kong
India
Ireland
Italy
Japan
Korea
Luxembourg
Malaysia
Mexico
Over 500 Member Enterprises in 40 Countries
Staff and local partners in 12 Countries
Netherlands
New Zealand
Nigeria
Norway
Philippines
Poland
Portugal
Qatar
Saudi Arabia
Singapore
South Africa
Spain
Sweden
Switzerland
Taiwan
Turkey
UK
United Arab Emirates
USA
Vietnam

IT4IT Published Materials
» IT4IT Reference Architecture, version 2.0 standard
» IT4IT Reference Cards
» Guides:
– IT4IT for Managing the Business of IT
– Pocket Guide to the IT4IT Reference Architecture
» Plus case studies, whitepapers, webinar recordings, and
certification program documents
» All are available at Publications page at: www.
opengroup.org
27

Training Opportunities
» Who needs IT4IT and why?
– IT executives need to understand framework to transform
organization
– IT professionals need to understand framework to improve the
quality of their work through appropriate context from IT Value
Streams
– IT Service Providers can use IT4IT with clients as a reference
architecture for IT Functional transformation planning
» Long term potential target market
– all professionals working with Information Technology
28

IT4IT Certification Program
» Launches week of April 25
» Knowledge-based certification
» Single level certification at present
» 40 question multiple choice exam
» Individuals may self-study or take accredited training
course to prepare for the exam
29

IT4IT Training & Accreditation
» Trainers are accrediting courses now
» Launch of accredited trainers (ATC providers) registry
week of April 25
» Trainers may accredit with their own courseware, or
license standard courseware from The Open Group
» As with our other standards, we have an affiliates
program for IT4IT, ATC providers may nominate affiliates
» Full details on our website
30

Final Thought
“You have a choice: you can either create your own
future, or you can become the victim of a future that
someone else creates for you.”
Vice Admiral (ret.) Arthur K. Cebrowski

Creating value by providing a
prescriptive model for managing the
business of IT

How to
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