T-Byte Digital Customer Experience July 2021

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T-Bytes
Digital Customer Experience
July Edition 2021
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates..................................................................................................................................................8
3. Rewards and Recognition Updates..................................................................................................................20
4. Customer Success Updates...............................................................................................................................38
5. Partnership Ecosystem Updates......................................................................................................................44
6. Environmental & Social Updates.....................................................................................................................59
7. Miscellaneous Updates......................................................................................................................................60

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Financial, M & A Updates
Digital Customer Experience Industry

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Financial, M&A Updates
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Dataminr Acquires WatchKeeper a Real-time Data Geovisualization Platform for
Corporate Enterprises
Dataminr, the leading real-time information discovery platform
announced the acquisition of WatchKeeper, an innovative real-time
data geovisualization platform for corporate enterprises.
WatchKeeper’s platform will provide seamless navigation through
layers of internal company data and external contextual data in a
single pane-of-glass interface alongside Dataminr alerts. Combining
Dataminr’s real-time alerts with WatchKeeper’s geo-visualized data
layers will provide customers with broader context around real-time
events that adversely impact their organization and disrupt their
business operations. With hundreds of corporate enterprises across
dozens of commercial industries relying on Dataminr Pulse, the
integration of WatchKeeper’s platform will enhance the ability of
corporate enterprises to assess and respond to events in real time.
Executive Commentary
“Dataminr’s real-time event and information discovery platform
has revolutionized the way corporations learn about events and
risks that impact their businesses,” said CEO. “By integrating
WatchKeeper’s advanced geovisualization platform into Dataminr
Pulse, our alerts will be even more deeply integrated into the crisis
management workflows of corporations, enabling broader
contextualization, deeper analysis, and faster action.”
Description
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Medallia to be acquired by Thoma Bravo for $6.4 Billion
Medallia, Inc. the global leader in customer and employee experience
announced that it has entered into a definitive agreement to be
acquired by Thoma Bravo, a leading software investment firm, in an
all-cash transaction that values Medallia at $6.4 billion. Through this
transaction, Medallia will become a private company with additional
resources and greater flexibility to build on its innovation leadership
and expand its customer impact. Additionally, the transaction will
allow Medallia to benefit from the operating capabilities, capital
support and deep sector expertise of Thoma Bravo – one of the most
experienced and successful software investors in the world.
“Medallia has positioned itself at the forefront of the experience
management market with a best-in-class SaaS platform that
leverages proprietary AI to help companies better understand their
customers and employees and drive meaningful business growth at
scale,” said a Managing Partner at Thoma Bravo. “Medallia’s
ability to provide personalized and predictive insights across every
channel and to companies of all sizes has become mission-critical
in a rapidly expanding universe of structured and unstructured data,
where more and more business is transacted digitally. We look
forward to partnering with Leslie and the talented Medallia team
and applying our operational and investment expertise in software
to support the company in the next phase of its growth journey.”
Description
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Kainos acquires Cloudator’s Workday division
Kainos, a leading digital technology company and Workday Services
Partner announced it has completed the acquisition of Cloudator Oy’s
Workday division. This acquisition further strengthens Kainos’
investments in the European markets and expands its partnership with
Workday. Founded in 2011 in Helsinki, Finland, Cloudator offers
services for the full suite of Workday enterprise cloud applications,
including Workday Financial Management, Workday Human Capital
Management and Workday Adaptive Planning. It has been a Workday
Services Partner since 2012 and in this time has participated in more
than 100 Workday projects, across more than 20 industries, with
companies across Europe currently depending on Workday products
deployed and supported by Cloudator.
CEO Cloudator, added: “I am delighted that Cloudator’s Workday
division has joined Kainos. They share much in common: a culture
of excellence focused on customer service, a belief in the power
and potential of the Workday ecosystem, and offerings that are
truly best-in-class. I wish my former colleagues and Kainos every
success in the next stage of their journey.”
Description
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Acquisition accelerates HPE Storage’s transformation to a cloud-native,
software-defined data services business
Hewlett Packard Enterprise announced that it has entered into a
definitive agreement to acquire Zerto, an industry leader in cloud data
management and protection, in a transaction valued at $374 million.
This acquisition expands HPE GreenLake and continues to deliver on
HPE Storage’s shift to a cloud-native, software-defined data services
business. Zerto’s journal-based continuous data protection (CDP)
technology includes disaster recovery, backup, and data mobility in a
single, simple cloud data management and protection software
solution that spans on-premises, hybrid, and multi-cloud
environments. The data protection as a service (aaS) market will grow
from $7.7B in 2020 to $15.3B in 2024, representing a 19% CAGR.1
Zerto will be available aaS through HPE GreenLake and Data Services
Cloud Console.
“Data is now the most critical asset,” said President and CEO,
HPE. “With the explosive growth of data at the edge and across
hybrid environments, organizations face significant complexity in
managing and protecting their data. Zerto’s market-leading cloud
data management and protection software expands HPE
GreenLake cloud data services, allowing customers to protect their
data and rapidly act on insights, from edge to cloud.“
Description
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Hitachi Vantara Enhances Lumada with the Acquisition of Smart Data Management
Company Io-Tahoe
Hitachi Vantara, the digital infrastructure, data management, and digital solutions
subsidiary of Hitachi Ltd. acquired data management innovator Io-Tahoe, a
subsidiary of the UK energy company Centrica. Founded in 2017, Io-Tahoe
brings together data engineering, science, and analytics on an open, unified
platform, enabling data teams to collaborate and innovate faster. The addition of
Io-Tahoe is the latest in a series of investments by Hitachi, enhancing the
company’s ambition and strategy to be the leader in the digital transformation of
critical social infrastructure sectors such as energy, transportation, financial
services, healthcare, and manufacturing. Io-Tahoe's AI-driven data management
software helps Fortune 1000 clients address their toughest data challenges by
driving data quality, data lineage, workflow approval, and governance and
regulatory compliance to deliver meaningful business outcomes. These
capabilities will be integrated with the Lumada DataOps Suite – a flexible data
management fabric that provides integration, catalog, and edge capabilities.
“We are excited to add Io-Tahoe’s superior technology in data governance,
quality and compliance to our Lumada DataOps Suite,” said chief product
officer at Hitachi Vantara. “We’re dedicated to enabling our customers to
transform their businesses through data and this acquisition dramatically
strengthens our ability to do so. As data environments become increasingly
complex, Lumada will now provide more contexts and meaning to
information, allowing data innovators to leverage data more accurately with
improved time to value.”
Description
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Hitachi Completes Acquisition of GlobalLogic
Hitachi, Ltd. announced that it has completed the acquisition of
GlobalLogic Inc. pursuant to the terms of the definitive agreement
signed on March 31, 2021. As announced in the press release dated
March 31, Hitachi Global Digital Holdings LLC ("HGDH"), a U.S.
subsidiary of Hitachi, has acquired 100% of the outstanding shares of
GlobalLogic Worldwide Holdings, Inc. the parent company of
GlobalLogic, and GlobalLogic Worldwide Holdings and GlobalLogic
have become wholly owned subsidiaries of HGDH. With more than
21,000 professionals working in engineering centers, and design studios
around the globe, GlobalLogic specializes in advanced digital
engineering, experience design, and data services to help clients
accelerate innovation and the development of new digital products and
experiences, through collaborative creation on a global scale.
“We are very pleased to welcome GlobalLogic to the Hitachi Group.”
Said Executive Chairman & CEO, Hitachi Ltd. “Hitachi aims to
become a global leader in the social innovation business by
accelerating digital transformation of social infrastructure by
combining the innovativeness of GlobalLogic's advanced digital
product engineering and experience design capabilities with the
reliability that Hitachi has established in mission-critical fields.
Through collaborative creation with customers around the world,
Hitachi and GlobalLogic will work together to resolve issues faced by
society and customers leveraging Lumada and contribute to improve
people's quality of life by focusing on three key areas of
Environment, Resilience, and Security & Safety.”
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Twilio Completes Acquisition of Zipwhip, a Leading Provider of Toll-Free Messaging
in the United States
Twilio the leading cloud communications platform announced the
successful completion of its previously announced acquisition of
Zipwhip, a trusted partner to carriers and a leading provider of
toll-free messaging in the United States. This transaction is valued
at approximately $850 million in an approximately equal blend of
cash and stock. Zipwhip will operate as part of Twilio’s
Communications Platform Unit with John Lauer, current CEO of
Zipwhip, reporting to Simon Khalaf, as the two companies finalize
their integration roadmap.
Digital economy has every business evaluating the best ways to
interact with their customers. Across every industry, Twilio sees
messaging as an increasingly popular, trusted, and effective way
to engage,” said SVP and general manager of the Twilio
Communications Platform. “We’re very excited to make
Zipwhip a part of the Twilio team and to leverage our combined
messaging expertise across all channels to offer businesses of all
sizes the most robust suite of messaging offerings.”
Description
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Solutions Updates

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Solution Updates
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Adobe Launches Adobe Analytics for Higher Education to Advance Digital
Literacy
8
Solution Description
Adobe announced the Adobe Analytics curriculum for education, a global program that supports the future workforce with in-demand data science
skills. As part of the next generation of the Adobe Education Exchange, college instructors and students will be able to use Adobe Analytics—the
industry-leading customer data analytics platform—for free and get access to course curriculum with hands-on activities. Students will learn how to use
data to drive business decisions and gain skills for careers spanning data science to marketing and product management. The program is an extension
of the Adobe Creative Campus program, which advances digital literacy through access to Adobe Creative Cloud in the classroom. The program was
developed through the Adobe Analytics Challenge, which launched in 2005. The popular competition gives college students a chance to work with real
data to solve business challenges, from companies such as Nike, Major League Baseball and Sony Playstation. Past participants have used the
experience to land careers at The Home Depot, Boston Consulting Group, Amazon and nonprofits like Learning Forward. The success of the event
drove interest from higher education instructors, who wanted to include elements of the Challenge in their coursework. Professors from institutions
including the University of Wisconsin-Madison, University of Utah and University of Michigan partnered with Adobe to develop the curriculum,
helping shape the program to ensure it is easy to implement among any college or university. The program has four core modules that can be
incorporated into any curriculum. Participants get access to a sandbox environment, which allows students to use Adobe Analytics with rich demo data.

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Solution Updates
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Xandr Introduces First of Its Kind Forecasting and Analysis across CTV
and Linear Addressable
9
Xandr announced the launch of a first of its kind technology that is aimed to help the largest TV distributors better manage
and sell addressable inventory holistically. Building on Xandr’s leading forecasting capabilities, Yield Analytics’
converged inventory analysis unifies audiences and ad systems across linear addressable and OTT so sellers can maximize
total yield and enable buyers to reach the audiences they care about at scale. As consumers continue to move away from
traditional TV and toward streaming, MVPDs have created their own streaming channels to offset viewership declines.
The resulting fragmented programming and divide in business models have created a need for a consolidated advertising
and analytics system to manage distributors’ digital and linear addressable businesses, enabling the identification of a
single audience across channels. Bolstered by an end-to-end platform, converged inventory analysis for TV distributors
has a unified definition of audiences so buyers can achieve scaled, deduplicated and accurate reach and frequency across
both linear addressable and OTT.

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Solution Updates
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Adtech platform Xandr launches an industry guide for the cookieless future
10
Xandr, the advertising technology unit of telco AT&T, has launched an industry guide called ‘Shaping the Future of Identity’, which
aims to prepare buyers, sellers, and market participants for a future without third-party cookies. As privacy among consumers is
growing stricter, the deprecation of third-party cookies nears. With this, marketers need to adjust buying strategies to ensure their
programmatic advertising investments remain effective and efficient, reaching customers across screens in a non-intrusive and
privacy-safe way. The ‘Shaping the Future of Identity’ guide by Xandr aims to provide a look at the impending path forward. It will
be offering insights from Xandr executives and industry leaders, and will look at how the identity landscape is changing and what
number of solutions are best responses, such as from industry IDs to contextual targeting and curated marketplaces. Captify’s SVP of
Partnerships Matthew Papa shared that as the loss of third-party cookies approaches, advertisers’ top concern is how this will impact
their ad performance and their bottom line. Meanwhile, Samuel Tan, the senior director of market development at Xandr APAC, said
that the rapidly changing identity landscape has led the advertising industry to reach an inflection point, and that both publishers and
marketers are central to writing the next chapter.

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Solution Updates
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Asana Launches App for Zoom to Reimagine Meetings
11
Asana, Inc. a leading work management platform for teams, announced its Asana app for Zoom is now available in the
Zoom App Marketplace, which hosts 1400+ essential tools to boost productivity and collaboration. With the Asana app for
Zoom, distributed teams can drive meeting workflows and collaborate effortlessly. As organizations around the world
begin to navigate the next phase of work, it’s never been more important for teams to bring clarity to who’s doing what
and when. According to the Anatomy of Work Index 2021, individuals could save 290 hours per year through improved
processes by clearly defining roles and responsibilities. With the Asana app for Zoom, teams get greater visibility into
meeting topics and prerequisite tasks, so everyone can contribute and collaborate effectively. As meetings happen, teams
can follow the agenda by opening the Asana app within Zoom to keep everyone focused on what needs to be discussed.
Action items are captured in real-time and added to the meeting task, along with the meeting recording, reducing the need
for app switching while increasing transparency and accountability.

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Solution Updates
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Comm100 Launches Integration with Microsoft Dynamics 365 CRM
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Comm100, a global provider of Omni channel customer engagement solutions that connect brands with their customers announced an integration with Microsoft
Dynamics 365 CRM that will allow users to see and update customer information directly inside the Comm100 agent console – giving them the tools to deliver
personalized and contextualized customer experiences. This integration makes it easy for agents to tailor their live chat conversations based on current customer
data without needing to toggle between multiple applications while chatting. With this new integration between Comm100 and Microsoft Dynamics 365 CRM,
agents will benefit from:
• Instant customer identification – When a website visitor engages with a company’s live chat, Comm100 immediately pulls their data collected from multiple
channels (e.g., pre-chat form fields, custom variables, login, etc.) to identify existing customers in the Microsoft Dynamics 365 CRM portal.
• Routing and visitor segmentation rules – Agents can create specific conditions and rules to route certain user types to a target department (e.g., routing a visitor
to their account manager if they have been assigned an account manager in Dynamics 365). Furthermore, agents can use information stored within Dynamics 365
to create segmentation rules within Comm100. If a customer matches the rules for a segment, agents can view the segment they belong to in the agent console.
• All-in-one display – When chatting with a customer who exists in Microsoft Dynamics 365 CRM, agents can view their contact record inside the Comm100
agent console alongside the live chat pane.

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Solution Updates
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Comm100 Launches Task Bot, a Free Chatbot Tailored to Small Businesses
13
Comm100, a global provider of Omni channel customer engagement solutions that connect brands with their customers announced its newest free solution: Task
Bot. Task Bot gives small businesses an efficient way to offer a fully automated 24/7 customer engagement channel for their customers without taxing their budget
or requiring a time-intensive setup process. Small businesses often struggle with busy phone lines filled with customers asking the same basic questions, stretching
staff thin as they balance giving routine answers with their other duties. Comm100’s Task Bot is a chatbot embedded in a business’ website that is simple to build
and quick to use, giving end customers a way to get information whenever is convenient for them. The chatbot takes customers through a decision tree of questions
and answers until the customer has either received the answer they were looking for or asks for additional help from an agent. Common uses of the Task Bot include
customers asking about store hours, COVID-19 health and safety protocols and bill payment information. Some additional capabilities include:
• Troubleshooting – if a customer reaches out about a product issue, the chatbot can walk customers through preliminary troubleshooting steps to determine if
the issue needs to be raised to an agent
• Scheduling – if users need to meet with a person—whether for a demo on a product or further assistance on a different issue—the chatbot can help users book
a meeting through Calendly
• Information gathering – the chatbot can capture contact information through a conversational interface to provide the business with follow up information,
event/product sign ups or sales leads

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Solution Updates
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DigiCert issues Verified Mark Certificates to help organizations secure
their emails from abuse
14
DigiCert announced that it is now issuing Verified Mark Certificates, compliant with the BIMI standard. VMCs issued by DigiCert enable
companies to add their trademarked logos to emails they send to their customers to increase recognition, open and engagement rates and
brand impressions, while bringing greater trust and transparency to email via DMARC. Gmail now recognizes VMCs and displays
company logos in the user’s inbox. Paired with the required DMARC enforcement, VMCs are a critical step in a series of security
measures that help strengthen email security, build trust in the inbox and help users associate the brand logo with the company they expect
to communicate with. VMCs:
• Allow companies to place a verified, trademarked logo alongside their email.
• Enable customers to see the sender’s brand in the inbox of their mobile client before opening the email.
• Provide marketers an affordable way to achieve more brand impressions.
VMCs are available as part of the BIMI standard, which seeks to increase adoption of DMARC as a key email security mechanism. By
utilizing VMCs secured by DMARC, organizations demonstrate their commitment to email security and protection of customer privacy.

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Hewlett Packard Enterprise expands 5G portfolios with automated 5G
management solution
15
Hewlett Packard Enterprise announced a new 5G software solution that adds fully integrated automated management to HPE’s existing
5G portfolio. The solution includes HPE 5G Automated Assurances and a new 5G capabilities for HPE Service Director, which together
simplify the management of 5G networks and reduce deployment risks through a zero-touch, closed-loop system. The new automation
software monitors and orchestrates the network functions, infrastructure, slices and services, automatically acting on issues detected to
secure service continuity. The software is pre-integrated with HPE’s open 5G solutions, including the HPE 5G Core Stack, as well as
leveraging open-source technologies and offering open APIs to integrate with multi-vendor deployments. While 5G will bring huge
enhancements in terms of bandwidth, latency and the number of devices and services supported, it also introduces massive complexity
and operational risks for network operators. 5G standards have been designed to embrace open, cloud-native platforms that utilize
disaggregated software and hardware components from a variety of vendors. As a result, telcos deploying 5G networks will need to
manage and maintain numerous network slices, thousands of virtual machines and hundreds of virtual/containerized network functions
(VNFs/CNFs) across thousands of sites.

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Solution Updates
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OpenText Launches Advisory Services to Maximize Customer Value from
Information Management Investments
16
OpenText™ announced the launch of OpenText Advisory Services, a new strategic professional services offering to support organizations in achieving
maximum value from their information management investments. OpenText Advisory Services is a strategic consultation offering that enables customers to
turn their digital transformation vision into an executable dynamic strategy. Advisory Services can be tailored to suit an organization’s unique needs and
cover a range of information management disciplines, from strategy, governance, and adoption to security management, AI, and operational optimization.
Working in close partnership with a team of experts led by a dedicated and experienced information architect, organizations will benefit from:
• A clear information management vision to optimize alignment with strategic business initiatives, manages risk, and identifies opportunities for growth
and innovation.
• A dynamic information management roadmap to establish an agile transformation strategy, accelerates adoption, and track bottom-line business
contributions.
• Best-practice solution architecture to support roadmap initiatives, help ensure governance, and guide future investments.
OpenText Advisory Services is also a renewable offering that can support customers year over year, ensuring they are on the right path forward. With more
than 3,000 Information Management experts in OpenText Professional Services, OpenText brings three decades of knowledge and experience in managing
information, driving business value, and building success for our customers.

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Qualtrics Launches Experience Design Hybrid Work and Workplaces Solutions,
Helping Companies Thrive in the New World of Work
17
Qualtrics the world’s No. 1 Experience Management (XM) provider and creator of the XM category launched Experience Design for Hybrid Work
and Workplaces to help organizations use employee feedback to create new work experiences that enhance productivity, innovation, and growth
in the new world of work. Built on Qualtrics EmployeeXM™, the new solutions help companies make data-driven decisions about the workplace
by helping them understand employees’ thoughts and feelings about where they want to work, what they want out of their physical office spaces,
and what changes need to be made to increase connection, well-being, and trust. The pandemic has changed employee preferences and
expectations in the workplace more significantly than any event in recent history. Traditionally, the office was where employees needed to go to
get their work done. But now as companies adapt to changing expectations, they will need to find compelling ways to make the office a place where
employees want to collaborate, innovate, and be productive. New Qualtrics research found that 62% of employees would support fewer office
locations in exchange for better facilities and amenities in more centralized locations. Those amenities include more natural light in their
workspace, access to fitness equipment, and outdoor spaces where they can collaborate with colleagues. As the war for talent heats up, and hybrid
work models become the new normal, the companies that attract and retain talent will listen to their employees’ evolving needs and design new
work models based on that data.

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Versasec Announces vSEC:CMS S-Series 6.1
18
Versasec, the leader in identity and access management (IAM) solutions, released version 6.1 of its vSEC:CMS S-Series. The upgraded identity and access
management (IAM) software now includes a lightweight version of the vSEC:CMS Admin operator console, called vSEC:CMS Agent, so operators may conduct
their day-to-day credential management functions in a more lightweight format. The new feature is fast, powerful and customizable. Users of vSEC:CMS 6.1 will
also find additional database interface updates including support for the open-source MySQL and MariaDB, as well as a variety of performance improvements for
database migration. Other important changes include credential templates, which is improved in 6.1 by allowing for template changes that can be applied during
both local and remote/self-service credential updates. This latest version also allows for template cloning, speeding the process of new card or badge creation.
Among the other new and improved attributes of 6.1 are the following:
• Now supports Futurex VirtuCrypt hardware security module (HSM)
• Includes a variety of new certificate authority (CA) connector features, including support for the "DEVICE_SERIAL_NUMBER" attribute in certificate
signing requests to Microsoft CA, adds the FISid Certificate Management Suite (FCMS) as a new CA connection, and improves support for UPN and RF2 for SAN
attributes in CSR for Microsoft CA.
• Offers new maintenance features such as allowing users to store dynamic file names in their card layout. There is also new functionality that allows card update
tasks to be performed for System Owner (SO) cards.

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Tobii Pro Launches New Mobile Eye Tracking Solution for Marketing and
Advertising Research
19
Tobii Pro, the global leader in eye tracking research solutions introduces a new mobile capability for their marketing and
advertising research platform Sticky by Tobii Pro. For the first time, eye tracking research is now available for advertisers
and marketers on desktop, laptop and mobile devices. Sticky by Tobii Pro is a self-service online platform used for
marketing and advertising researchers that combines webcam eye tracking and emotion recognition with online survey
questions, making advanced quantitative research simple. With the new mobile capability, advertising and packaging
researchers can gather insight into consumer behavior on smartphones. It will enable companies to determine the impact
that advertising content has on awareness and how users respond to it, and measure users’ reaction to different packaging
designs and product details. The mobile capability provides the ability to collect eye tracking data, without requiring
additional hardware or software installations. By gathering insight into consumer behavior on devices consumers use most
frequently, marketers and advertisers gain improved marketing effectiveness and speed to insight.

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R & R Updates
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Backbase wins Best in Class award in Small-Business Digital Account
Opening
20
Backbase announced it has won “Best in Class” recognition in Javelin’s 2021 Small-Business Digital Account Opening Scorecard, further solidifying its leading
position for Digital Sales solutions. The report provides a rigorous analysis of the Small-Business customer onboarding vendor landscape, including profile
comparison of six different solutions. The breadth of solution’s applicant-facing customer journey, comprehensive administrative tools for bankers, as well as user
experience, contributed to Backbase’s Best in Class standing. Javelin’s 2021 Small-Business Digital Account Opening Scorecard report assesses vendors that
address the complex, multifaceted challenge of opening small business checking accounts, from the perspective of both applicants and bankers. When examining
the contenders in the space, Javelin considered several key platform criteria. Among those were:
• Customer Journey, a quantitative evaluation of the applicant-facing flow, from pre-application and product selection, through information capture for multiple
applicants, document upload, KYC, and cross-sell, and ending with funding
• Administrative Tools, a qualitative evaluation of the banker-facing platform, application management, portfolio analysis and insight, and process testing and
improvement
• User Experience, an assessment of innovative approaches that optimize efficiency and speed, reduce friction and abandonment, and build long-term customer
engagement
R&R Description

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Domo Named an Overall Leader in the 2021 Dresner Wisdom of
Crowds® BI Market Study
21
Domo announced it has been named an overall leader and received its fifth consecutive perfect recommendation score
in the 2021 Dresner Wisdom of Crowds® BI Market Study. In its 12th edition, Dresner’s flagship report provides a
broad assessment and comprehensive analysis of BI end user trends, attitudes and intentions. The report also covers
adoption and deployment, staffing, budgets, technology, success with BI and a robust industry section. With high
scores across the board, Domo’s modern BI platform delivers unbelievable speed, agility and scale, and stands out as
a leader in both the Customer Experience and Vendor Credibility models. By making additional improvements across
sales, product, technical support, consulting and integrity categories, Domo maintained its track record of perfect
recommendation scores and leads the pack in ease of installation and integration capabilities with third-party
technologies.
R&R Description

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TIBCO Recognized as a Finalist in the 2021 Microsoft Azure Partner of
the Year Awards
22
TIBCO Software Inc., a global leader in enterprise data, empowers its customers to connect, unify, and confidently predict business outcomes,
solving the world's most complex data-driven challenges. TIBCO announced it has been named a finalist in the 2021 Microsoft Partner of the Year
Awards for Microsoft Azure Cloud-Native App Development. As Microsoft gold certified ISV and leader in cloud API-led integration and
analytics, TIBCO was honored among a global field of top partners for demonstrating excellence in innovation and implementation of customer
solutions based on Microsoft technology. The Microsoft Partner of the Year Awards recognizes Microsoft partners that have developed and
delivered outstanding solutions based on Microsoft products during the past year. Awards were classified in various categories, with honorees
chosen from a set of more than 4,400 submitted nominations from over 100 countries worldwide. TIBCO was recognized for providing
outstanding solutions and services in Azure Cloud Native App Development. Together, TIBCO and Microsoft support businesses’ digital
transformation strategies through seamless cloud connectivity. With extensive knowledge in on-premises environments, the partners enable
companies to easily connect data centers to and from the cloud, empowering everyone within the organization to integrate anything. TIBCO and
Microsoft Azure deliver exceptional offerings for customers in any industry, such as an end-to-end developer or CI/CD solution based on
cloud-native architecture. Users benefit from reduced complexity and costs, shorter time-to-market, and decreased maintenance times.
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TIBCO Female Leadership Recognized in CRN Women of the Channel
2021
23
TIBCO Software Inc., a global leader in enterprise data, empowers its customers to connect, unify, and confidently predict business
outcomes, solving the world’s most complex data-driven challenges. TIBCO announced that CRN®, a brand of The Channel Company,
named two members of the TIBCO partner team to the highly respected Women of the Channel list for 2021. In addition to playing
essential roles in executing the TIBCO Partner Program, both are leaders of the Women Inclusion, Success and Equity (WISE) employee
resource group at TIBCO, supporting the company's efforts to embrace diversity, equity, and inclusion (DEI) in all aspects of its business.
This is Lee’s second year to be named to CRN’s Women of the Channel list. The director of cloud and technology alliances at TIBCO,
leading partnerships with strategic cloud players such as AWS, Microsoft, Google, and the TIBCO ISV ecosystem. Over the last year,
Sureka re-envisioned the organization's cloud partnership strategy and execution plan, resulting in triple-digit growth for the business.
She also established a programmatic engagement model for ISV's, delivering the same benefits available to the TIBCO partner
ecosystem. As the director of global channel and partner marketing at TIBCO, Natascha Lee has helped the business achieve double-digit
revenue growth in marketing-influenced bookings from its partner ecosystem in the past year.
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Kainos recognised as champion apprentice employers at the Northern
Ireland Apprenticeship Awards
24
Kainos has won two awards at the nationwide Northern Ireland Apprenticeship Awards. As well a being recognized as the Large Employer of the
year, Software Engineer and Earn as You Learn graduate James Matchett received the coveted award for Higher Level Apprentice, recognizing the
best apprentice in any firm within Northern Ireland that year. The Large Employer Award is designed to acknowledge excellence and originality
in the delivery of apprenticeship training, and was awarded to Kainos in recognition of its pioneering Earn As You Learn scheme. In conjunction
with Ulster University, Kainos has been running the Earn As You Learn (EAYL) scheme since 2012 and has seen over 60 young people undertake
the programme since its conception. Apprentices enjoy an intensive 8 week training academy at the beginning of their journey dedicated to giving
them the skills they need to start working on live projects. They then start an 18 month programme of development to improve their professional
skills, business orientation and discipline-specific knowledge. Alongside this on the job training, EAYL participants earn a degree in Computing
Systems from Ulster University. Their tuition fees are paid in full and they also earn a competitive salary as well as enjoying all the other benefits
Kainos has to offer, with a guaranteed job at the end of their course. EAYL participants include James Matchett, the winner of the Higher Level
Apprentice award. James is in the third year of a degree in Computing Systems and has been placed on the Executive Dean's list two years in a
row, recognising his high level of academic achievement.
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Kainos becomes first Microsoft UK Partner to achieve Azure advanced
specialization
25
Kainos highlights its deep expertise to become the first Microsoft partner in the UK, and one of nine globally, to achieve Linux and Open Source
Databases Migration to Microsoft Azure advanced specialization. To gain the advanced specialization, partners must meet stringent criteria around
customer success and staff certifications in addition to passing a third-party audit of their migration practices. As companies continue to accelerate
their adoption and optimization of cloud technology, they will be looking for partners like Kainos with advanced skills to help them take full
advantage of the benefits of cloud computing and deliver their modernization initiatives. Kainos is passionate about empowering and investing in
its people, so that in turn they can provide the highest levels of service and expertise to its customers. Gaining accolades like this are testament to
the company's focus on continuous innovation and achieving excellence in cloud technologies, designed to help customers solve their biggest
challenges. Gavriella Schuster, Corporate Vice President, One Commercial Partner (OCP) at Microsoft Corp. added, 'The Linux and Open Source
Database Migration to Microsoft Azure advanced specialization highlights the partners who can be viewed as most capable when it comes to
migrating workloads running on open source technologies over to Azure. Kainos clearly demonstrated that they have both the skills and the
experience to offer clients a path to successful migration so that they can start enjoying the benefits of being in the cloud.'
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Kainos wins a place on the Digital Capability for Health Framework
26
Kainos has been named as one of 12 suppliers on the Crown Commercial Service (CCS) Digital Capability for Health Framework which will be used by NHS
Digital and other public sector healthcare bodies as a key route to market over the next two to four years. CCS supports the public sector to achieve maximum
commercial value when procuring common goods and services. In 2018-19, CCS helped the public sector to achieve commercial benefits worth £945m supporting
world-class public services that offer best value for taxpayers. The Digital Capability for Health Framework has been created by CCS to support NHS Digital and
other public sector healthcare organizations to streamline the process of procuring national-scale digital services. The framework is valued at up to £800 million
and will provide NHS Digital and other healthcare organizations with the following benefits:
• access to suppliers with the right capabilities and experience to meet their needs
• value for money through further competition in their procurement activities
• quality and price based on their specific requirements
• an efficient structure and approach to commission a variety of projects
• agile delivery of services based on the Government Service Standard
Kainos utilised its strong network of high-quality partners to secure a place on the framework, ensuring that NHS Digital and other healthcare organisations will
have access to not only Kainos' expertise but the combined experience of RedRock, Faculty, Clarasys, and AND Digital.
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Medallia CEO and Leadership Team Recognized with 2021 Comparably
Awards
27
Medallia, Inc. the global leader in customer and employee experience announced the company received multiple
recognitions from the 2021 Comparably Awards. Medallia President and CEO were named among the Best CEOs for
Women and Best CEOs for Diversity, and Medallia was also listed among the Best Leadership Teams. Stretch ranked
number three overall on the list of Best CEOs for Women 2021 and twentieth on the list of Best CEOs for Diversity
2021. Medallia’s leadership team was ranked sixteenth on the list of Best Leadership Teams 2021. Rankings were
based on anonymous ratings provided by employees over the past year. The Best CEOs for Women award was based
solely on anonymous sentiment ratings from female employees about the chief executive officer, while Best CEOS for
Diversity was based on sentiment ratings from people of color. The Best Leadership Teams award was based on
employee ratings of company executives.
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Medallia CEO Named 2021 Service to the Citizen™ Industry Executive of
the Year
28
Medallia, Inc. the global leader in customer and employee experience announced that Medallia President and CEO Leslie
Stretch was named the Service to the Citizen™ Industry Executive of the Year for 2021. The goal of the Service to the Citizen:
Champions of Change Program is to recognize those public servants, and their industry partners, who demonstrate excellence
in their delivery of services that impact the public’s lives. Medallia continues to make significant commitments to the public
sector, while achieving strong results. In May, Nina Bianchi joined Medallia as the Solutions Principal for the Public Sector.
Nina joins Medallia after serving as the Chief of People & Culture at the IT Modernization Center of Excellence at the U.S.
Food and Drug Administration (FDA), where she helped guide cultural transformation during the peak of the pandemic.
Earlier this year, Medallia Experience Cloud earned Certified Status for Information Security by HITRUST, and in the same
quarter received FedRAMP High authorization. Medallia is one of just a handful of SaaS companies to hold this certification.
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Magnolia Earns a 2021 Top Rated Award from TrustRadius
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Magnolia announced that TrustRadius has recognized its content platform with a 2021 Top Rated Award. Magnolia has won in the Digital
Experience category. With a trScore of 8.9 out of 10 and over 90 verified reviews, Magnolia is recognized by the TrustRadius community
as a valuable player in the Digital Experience software category. Since 2016, the TrustRadius Top Rated Awards have become the industry
standard for unbiased recognition of B2B technology products. Based entirely on customer feedback, they have never been influenced by
analyst opinion or status as a TrustRadius customer. Here is a detailed criteria breakdown on the methodology and scoring that
TrustRadius uses to determine TopRated winners. Hear from verified users on how much they value Magnolia:
• “It is the best platform to create, write and manage the content of a website.”
• “I love the interface of Magnolia, which in general, is super friendly, and responsive, with features that are well set.”
• “It has made my work easier and it has given me more confidence in my tax knowledge.”
• “Fantastic support from Magnolia, very fast response times, video calls, and guidance provided whenever we've asked. Thank you.”
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NICE Actimize SURVEIL-X Named “Best Regulatory Alert Management
Solution” in 2021 Europe RegTech Insight Awards
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NICE Actimize was named the category winner for “Best Regulatory Alert Management Solution” in A-team Group's 2021 Europe RegTech Insight
Awards marking its fourth consecutive yearly win across this awards competition. Following its shortlisting by a panel of judges, NICE Actimize and
its SURVEIL-X Holistic Conduct Surveillance solutions suite, and the recently announced NICE NTR-X Communication Recording and Compliance
Assurance solution, were the recipients of the most online votes in the category derived from reader/online nominations from within the RegTech
Insight community and verified by A-Team Group editors and its RegTech advisory board. The NICE SURVEIL-X Holistic Conduct Surveillance
platform analyzes and correlates all trade related data, and provides comprehensive surveillance coverage for all regulatory needs. Additionally, the
platform breaks down barriers between data silos enabling deeper analysis and true risk detection. SURVEIL-X also can connect to, ingest and analyze
data from many real-time data sources, including all forms of communications. Joining NICE SURVEIL-X and expanding on its capabilities is the
recently launched NTR-X communication recording solution which offers built-in compliance assurance capabilities to help firms reduce compliance
risk and improve responsiveness to regulators by automating the complete lifecycle management of data. NTR-X automates recording checks and
provisioning of users transcription bulk call extraction system management and administration compliance assurance reporting tracking and managing
legal holds and the requirement to provide evidence of compliance to regulators.
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NICE Receives Best Compliance and Reporting Markets Choice Award
2021 for its NTR-X Cloud-Ready Financial Communications Suite
31
NICE a leading provider of communication compliance solutions, has been chosen the Best Compliance and Reporting solutions provider
in Markets Media Group’s 2021 Markets Choice Awards competition. The award honors the NICE NTR-X Financial Communication
Compliance Suite, which captures all modalities of regulated employee communications – traditional, unified and mobile – in a single
cloud-ready platform. The 2021 Markets Choice Awards recognized the “best of the best” in capital markets trading and technology
spanning the whole market ecosystem from buy-side trading desks to sell-side banks, from global exchange groups to emerging fintechs,
from incumbent technology providers to the entrepreneurs who seek to disrupt the status quo. Offering a consolidated, centralized
approach to managing recording estates and footprints, NICE’s NTR-X can be deployed globally while still enabling firms to adhere to
local capture and storage requirements. Offering financial services firms the benefit of a central vantage point into all global regulated
users and communications NICE’s NTR-X helps reduce regulatory risk, removing maintenance hurdles and reducing the need for costly,
dedicated, local IT resources. NTR-X also provides a seamless upgrade path for current NICE Trading Recording (NTR) customers and
a proven cloud-ready platform that speeds future migration.
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NICE Actimize Wins FTF Innovation Award for Best Financial Crime Surveillance
Technology and its SURVEIL-X Holistic Conduct Risk Surveillance Solution
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For the fourth consecutive year, NICE Actimize a NICE business, was named a category winner in Financial Technologies Forum / FTF News 2020
Technology Innovation Awards, this year achieving the Best Financial Crime Surveillance Technology accolade, an inaugural award category for the
publication. The final award winners for this year’s competition were determined by votes cast online by FTF News’ readers and industry participants. This
year’s award for Financial Crime Surveillance Technology honors “advances in surveillance that help firms protect themselves from danger and reputational
damage,” noting that internal and external financial crimes against financial institutions are on the rise and firms are fighting this battle on many fronts.
Supporting this win in surveillance excellence is NICE Actimize’s SURVEIL-X Holistic Conduct Surveillance Suite which offers unparalleled risk coverage
and enables accurate detection and rapid, thorough investigation of market abuse, inappropriate sales practices, conduct risk and otherwise undetectable
compliance risks to insulate firms from fines and reputational damage which align its win to the FTF Innovation Award’s criteria. NICE Actimize’s
SURVEIL-X Holistic Conduct Surveillance solution provides 360-degree visibility into misconduct and where it’s occurring – across teams, departments,
and/or divisions within the financial services organization. Using SURVEIL-X Conduct’s enterprise-wide dashboards, senior level analysts and business
executives instantly know where the greatest risks lie, whether or not current controls are working, and where more resources need to be allocated.
SURVEIL-X Conduct incorporates best-in-class case management and workflow automation to streamline investigations and ensure potential misconduct is
consistently investigated.
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SAS Research & Development, India Ranks No. 2 in India’s Great Mid-size
Workplaces
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Great Place To Work® Institute ranked SAS Research & Development India as 2nd in its annual ranking of India’s top 50 Great
Mid-size Workplaces. Every year, more than 10,000 organizations from over 60 countries partner with Great Place to Work®
Institute for assessment, benchmarking and planning actions to strengthen their workplace culture. This is the third consecutive
year that SAS R&D India is ranked in the Top 3 on the list of mid-size companies, the fifth consecutive year in the top 10 and is
recognized by its employees as an organization that promotes trust, pride, and camaraderie. SAS R&D India was also recognized
as a Laureate for being featured in the India’s Best Workplaces list for 10 years. SAS R&D India has successfully established and
nurtured a workplace environment that excels in almost every area of employees’ workplace experience. The organization has
developed an environment where employee innovation thrives and which motivates employees to deliver their best. There are
several unique programs that cater to the demographics of all employees. These programs are well integrated with the direction
in which the organization is headed currently and involve a high degree of personal and human connects.
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SAS India Ranked amongst the Top 50 Best Mid-Size Company to Work
for in 2021
34
SAS India, the leader in business analytics software and services announced that it has been consistently ranked amongst India’s
Top 50 Great Mid-size Workplaces-2021 for over a decade. SAS, secured this feat for twelfth time, where SAS India was ranked
#03 in overall list of 50 companies ranking in the best mid-size workspaces further underscoring SAS’ trailblazing culture that
inspires innovation, curiosity, creativity to unlock potential of its employees that is further supported by integrated approach to
work and life balance. SAS India has been recognized as a Laureate by GPTW for being on their list for over 10 years for building
and sustaining High-Trust and High-Performance Culture. The annual survey conducted by Great Place to Work® Institute India
in association with BW Business World ranked TOP 50 Indian mid-size Workplaces on a robust framework ranking both - High
Trust as well as High-Performance Culture. SAS was especially nominated for its culture that fosters supportive work
environment and meaningful work that straddles across sectors as well as humanitarian initiatives that impacts the communities
where SAS India employees live and work.
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Twilio Achieves Full Compliance with STIR/SHAKEN Protocols to Combat
Illegal Robocalls
35
Twilio the leading cloud communications platform, has achieved full compliance with the STIR/SHAKEN protocol, intended to ensure
that the phone calls transmitted via its platform are legitimate and authenticated. All of Twilio’s calls will be stamped with an approval
attesting to the fact that terminating service providers and end users can trust that the call is not illegally spoofed. STIR/SHAKEN is a set
of protocols developed by the Internet Engineering Task Force (IETF), the Alliance for Telecommunications Industry Solutions (ATIS)
and the SIP Forum that verifies not only whether a caller has the right to use a calling number but that the caller is a known entity by the
originating party. In addition, call analytic treatment can help inform end users of a caller’s identity by adding additional information to
determine if the call is wanted or not. Calls have to be wanted if they are determined to be potentially illegitimate based on call analytic
treatment, end users will be warned ahead of time by some type of an indicator on the screen when the call arrives. Depending on what
type of handset and network the individual is using, calls might arrive with a green check mark to confirm the number is not illegally
spoofed, or the handset could label a call with a warning like “Spam Risk” to alert the consumer that the call could be unwanted or
illegitimate.
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Fortune and Great Place to Work Name Sisense One of the 2021 Best
Workplaces in New York™, Ranking 8
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Great Place to Work and Fortune magazine have honored Sisense as one of the 2021 Best Workplaces in New York™. This is
Sisense’s second time being named to this prestigious list, this year coming in at 8th place. Earning a spot means that Sisense is
one of the best companies to work for in the country. The Best Workplaces in New York award is based on analysis of survey
responses from more than 78,000 current employees in the New York State, tri-state and metro area. In that survey, 92% of
Sisense’s employees said Sisense is a great place to work compared to 59% of employees at a typical U.S.-based company. The
Best Workplaces in New York list is highly competitive. Great Place to Work, the global authority on workplace culture, selected
the list using rigorous analytics and confidential employee feedback. Companies were only considered if they are a Great Place
to Work-Certified™ organization. Great Place to Work is the only company culture award in America that selects winners based
on how fairly employees are treated. Companies are assessed on how well they are creating a great employee experience that cuts
across race, gender, age, disability status, or any aspect of who employees are or what their role is.
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TIBCO Recognized as a Finalist in the 2021 Microsoft Azure Partner of the
Year Awards
37
TIBCO Software Inc., a global leader in enterprise data, empowers its customers to connect, unify, and confidently predict business outcomes, solving
the world's most complex data-driven challenges. TIBCO announced it has been named a finalist in the 2021 Microsoft Partner of the Year Awards for
Microsoft Azure Cloud-Native App Development. As Microsoft gold certified ISV and leader in cloud API-led integration and analytics, TIBCO was
honored among a global field of top partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft
technology. The Microsoft Partner of the Year Awards recognizes Microsoft partners that have developed and delivered outstanding solutions based on
Microsoft products during the past year. Awards were classified in various categories, with honorees chosen from a set of more than 4,400 submitted
nominations from over 100 countries worldwide. TIBCO was recognized for providing outstanding solutions and services in Azure Cloud Native App
Development. Together, TIBCO and Microsoft support businesses’ digital transformation strategies through seamless cloud connectivity. With
extensive knowledge in on-premises environments, the partners enable companies to easily connect data centers to and from the cloud, empowering
everyone within the organization to integrate anything. TIBCO and Microsoft Azure deliver exceptional offerings for customers in any industry, such
as an end-to-end developer or CI/CD solution based on cloud-native architecture. Users benefit from reduced complexity and costs, shorter
time-to-market, and decreased maintenance times.
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McLaren Racing Selects Alteryx for Analytics Automation and Data Science
38
Alteryx, Inc. the Analytics Automation Company announced a new multi-year technology partnership with the McLaren Racing to help the McLaren Formula 1
team accelerate the insights needed to drive breakthrough outcomes and fuel performance through intelligent analytics automation. In an environment where speed
and performance are key, McLaren relies heavily on data-driven insights to drive advantages across both races and their operations. From parts manufacturing and
logistics to fan engagement, the Alteryx platform will provide the McLaren Formula 1 team with an easy-to-use automation-first approach to analytics and data
science. Some examples where Alteryx powers analytics for McLaren include:
• Digital Manufacturing: The average F1 race car comprises of over 25,000 separate parts and components. To be more efficient in how they plan, produce and
develop their cars, real-time, analytics automation and modeling enables manufacturing optimization and cost efficiencies.
• Race Day Logistics: Moving heavy freight, equipment and car parts needed for race weekends can be immensely complex and costly. By leveraging Alteryx
geospatial analytics and automating business processes, the team mitigates risks by optimizing processes and timeframes to ensure vehicles and right parts get to
the right teams at the right time.
• Fan Engagement: When it comes to the complex and technical world of F1, fan engagement is key. Underscoring the need to elevate the human connection with
the brand, drivers and the team, McLaren is supercharging fan engagement through automated behavioral and sentiment analysis throughout the race calendar.
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Gourmet Ads Selects Xandr’s Prebid Server Premium as Server-Side Header
Bidding Solution
39
Xandr, AT&T’s advanced advertising company announced that Gourmet Ads, and subsidiary Healthy Ads, has expanded the use of its
sell-side platform Xandr Monetize to include Prebid Server Premium (PSP). The solution offers server-side header bidding across all
formats and channels, including digital video and connected TV inventory. Xandr’s PSP enables Gourmet Ads to scale demand quickly
and easily across verticals and supply types. Having previously relied on tactics limiting the number of available demand partners,
Gourmet Ads’ adoption of PSP has provided the media owner a more efficient and direct monetisation strategy. Powered by Prebid, the
most popular open-source header bidding solution, PSP has an intuitive user interface (UI) and requires minimal development resources,
streamlining setups and optimizing end-to-end management of Prebid settings and demand partner configurations. The solution also gives
sellers a unified view of header bidding performance across all demand, formats, and channels, while providing actionable insights to
improve performance or troubleshoot issues. Following the use of Xandr’s PSP, Gourmet Ads has recorded 550% growth in overall
Prebid revenue and a 60% increase in CPM. Gourmet Ads also saw global latency reduce from 2000ms to 170ms, with load times on web
pages and mobile devices seeing the biggest impact.
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Banco Nacional de Costa Rica selects Backbase to accelerate digital
transformation and digital reinvention of the bank
40
Banco Nacional de Costa Rica has chosen Backbase, the Engagement Banking Platform provider, to expand its digital banking services. With the
adoption, Backbase will utilize its one platform approach to revamp Banco Nacional de Costa Rica’s online and mobile banking platforms,
therefore spurring digital innovation through a personalized banking experience across all channels. On the Engagement Banking platform Banco
Nacional de Costa Rica will unify it’s online and mobile banking into frictionless and highly personalized experiences, all while operating on a
secure, efficient, and sustainable platform that is agile and scalable. With a commitment to promote social and economic development, the Costa
Rican government has stimulated progress in terms of financial inclusion by increasing the number of the adult population, aged 15 or older, with
at least one bank account from 68% to 77% since 2019. The unprecedented challenges that have been introduced as a result of COVID-19 signify
the importance of universal access to financial stability and knowledge. The Backbase platform gives Banco Nacional de Costa Rica access to
industry-leading technology and innovative solutions. The Engagement Banking platform will better equip Banco Nacional de Costa Rica to
implement customer-centric banking solutions and facilitate the integration of distinguished turn-key apps that enhance engagement and drive
growth amongst consumers. As society continues to strive for 100% digitization, banks like Banco Nacional de Costa Rica are positioned well to
streamline and simplify the online banking experience in order to expand access to banking for individuals and small to medium businesses alike.
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8x8 Lauded By Frost & Sullivan For Powering Highly Collaborative Workplace Environments With
Integrated Employee (Ex) And Customer Experience Management (Cx) Solutions
41
The global cloud communications, collaboration and CX management services market, Frost & Sullivan recognizes 8x8, Inc. with the 2021 Global Competitive
Strategy Leadership Award. 8x8's integrated business cloud communications platform is ideal for the current environment of remote working with its advanced
capabilities and flexible deployment options. The rich cloud collaboration suite and robust CX management capabilities provide compelling value to key
stakeholders, including enterprise workers, contact center agents, and IT admin staff. A 2021 global Frost & Sullivan survey of contact center investment decision
makers reveals that 63% of surveyed businesses are already integrating their unified communications (UC) and CX solutions and another 26% are planning to do
so in the next two years. An improved customer journey (54%) and a better agent experience (52%) top the list of key benefits businesses are pursuing with an
integrated UC and CX strategy. 8x8's set of unified communications-as–a-service (UCaaS), video communications-as-a-service (VCaaS), and contact
center-as-a-service (CCaaS) capabilities delivers exceptional operational efficiencies and offers significant productivity benefits. With the launch of its experience
communications-as-a-service (XCaaS) solutions, the company demonstrates an impressive ability to address a variety of communication-intensive roles in
customer organizations. The pending launch of persona-based profiles (e.g., Receptionist, Admin, and Sales) will provide tailored XCaaS capabilities and
integrations for different types of users, including cross-populating UC and contact center features across personas. This XCaaS approach leverages different
modules on the integrated platform to expose the desired features within a user's 8x8 Work app interface based on the selected persona and license agreement.
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Banco Galicia Chooses Qualtrics to Personalize Employee Experience and
Create a Data-Driven Culture
42
Qualtrics world’s No. 1 Experience Management provider and creator of the XM category announced that Banco Galicia, a leading
financial institution headquartered in Argentina with more than three million clients and 5,600 employees, has selected Qualtrics
EmployeeXM™ to listen to employee feedback in real-time, take swift and personalized action to improve the employee experience,
and create a data-driven culture. Banco Galicia has consistently been named one of the greatest places to work in Argentina for nearly
the last decade, coming in at No. 1 in 2018 and 2019. Now, the bank is using Qualtrics to expand its employee experience strategy by
measuring workplace climate, designing personalized experiences for every individual, and identifying critical touchpoints in an
employee’s journey — like onboarding and offboarding. While Banco Galicia’s employee NPS scores are often high, the bank
utilizes Qualtrics to explore other metrics and uncover insights it hasn’t before, including employee commitment and satisfaction
level — or how much effort an employee must expend to get their job done. With these new metrics, Banco Galicia has found
valuable insights that allow them to highlight and focus on issues for certain employee groups — like critical talent or women — and
improve their actions. If an employee reports a poor experience, leadership is notified immediately and can take action in real-time.
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Microsoft Renews Global Contract with Xandr
43
Xandr announced the renewal of a global contract with Microsoft which sees the extension of existing technology solutions, the introduction of
new ventures and follows over ten years of successful partnership. Microsoft is extending its use of Xandr’s sell-side platform, Xandr Monetize,
and its Global Supply Evangelism relationship with Xandr, as Microsoft expands and diversifies its monetization strategy, focusing on increasing
Microsoft’s unique audiences for advertisers across premium display, video and native supply in more than 100 countries. Concurrently, Microsoft
is increasing its marketing spend that runs through Xandr’s Invest DSP and extending the Microsoft Audience Network demand platform to bid in
the Xandr Marketplace. With multiple consumer properties, including Microsoft News, MSN and Outlook.com, Microsoft has leveraged Xandr’s
global technology solutions to connect its unique audiences programmatically to advertisers through both video and omnichannel demand at scale.
As digital advertising budgets shift to video, Microsoft ramped up video monetization efforts supported by Xandr’s video technology solutions and
unique video demand. Initially, Microsoft launched on Xandr Monetize with a single video ad format in one market and quickly expanded to three
formats and into over sixty global markets. Those three video ad formats include instream pre-roll outstream in-article and “BannerStream” which
enables multiple media types to participate in a single unified auction. Most recently, Microsoft was an early adopter of Xandr’s simplified
server-side header bidding solution, Prebid Server Premium.
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Share designs and collaborate with the Zeplin for Adobe XD plugin
44
Teams of all shapes and sizes use Adobe XD and Zeplin together to design amazing experiences and bring them to life. With Zeplin,
designers can publish finalized XD designs to the structured & organized Zeplin workspace. Here, the entire team — including
developers, product managers, copywriters, and more — can access finalized designs, providing clarity on what to build. Zeplin provides
the team with the source of truth for shipping experiences and is easy to use for everyone, even those without design backgrounds. The
teams at XD and Zeplin have been working together for several years. In 2018 we announced an initial integration, allowing designers to
export from XD to Zeplin for development. Fast forward to and there be thousands of design teams publishing more than 1 million XD
designs to Zeplin each month! And we’re announcing exciting updates to the Zeplin for Adobe XD integration with the new Zeplin for
Adobe XD plugin, making it even easier for designers, developers, and the broader team to collaborate. With the new plugin, you’ll still
publish designs and components from XD to a Zeplin workspace as you do. With the plugin installed, simply select objects on your
canvas and select “Plugins > Zeplin for XD > Export Selected,” or use one of the keyboard shortcuts below for an easier workflow. Next,
you’ll be prompted to open the Zeplin app where you can organize your designs and collaborate with the team.
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Engage & Enable
Xandr and Axel Springer Extend & Expand Partnership
45
Xandr, AT&T’s advanced advertising company, and Axel Springer, the leading media and technology company in Europe, have
announced that they are extending their relationship with a plan to approach shared industry challenges collaboratively. The partnership
has long been founded on the values of publisher control and platform transparency, in an open online ecosystem. The companies first
announced their partnership in 2017. In 2018, Axel Springer adopted Xandr’s full stack solution for publishers, Xandr Monetize,
including the Monetize Ad Server. The flexible and open technology platform enables Axel Springer to diversify demand. The result has
been a significant increase in programmatic sales, through both the open market and deals. The latest stage of the partnership will enable
Programmatic Guaranteed deals for advertisers buying Axel Springer’s premium content. Programmatic Guaranteed combines the
predictability of direct sales with the power of programmatic, enabling publishers to transact with buyers however and wherever they
want to buy. With Xandr this means flexibility and control with superior optimization, so publishers can get the most out of their premium
inventory. This technology solution was developed to keep pace with shift from direct buying to programmatic which continues to
accelerate due to increased buyer demand to transact reserved inventory programmatically– including richmedia formats.
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Cloudera and Alibaba Cloud Join Forces to Help Businesses in China Accelerate
their Data-Driven Journeys
46
Cloudera, the enterprise data cloud company, announced that it has signed a definitive agreement with Alibaba Cloud, the digital
technology and intelligence backbone of Alibaba Group, which is intended to enable the general availability of Cloudera Data
Platform (CDP) on Alibaba Cloud in the Greater China Region (GCR). The partnership aims to help more companies in the
region effectively harness data as they move to the cloud to gain business agility. Global pandemic lockdowns and staged
reopening of economies have driven up demand for cloud-based customer and business services. IDCWorldwide Quarterly Cloud
IT Infrastructure Tracker reported an increase in spending on cloud IT infrastructure across most regions globally in the third
quarter of 2020, with China experiencing a 29.4% annual growth rate. As the industry’s first enterprise data cloud, CDP is an
integrated data platform that helps companies better manage and secure their data as they embrace cloud. CDP is intended to
deliver powerful, self-service analytics with a consistent Alibaba Cloud experience and enterprise-grade performance across
hybrid and multi-cloud environments, with the granular security and governance policies that IT and business leaders demand.
Description

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Ghana International Bank partners with Backbase to accelerate digital
innovation
47
Ghana International Bank a UK-headquartered pan-African bank announces that it has partnered with Engagement Banking technology provider Backbase.
The partnership will underpin the bank’s digital transformation, accelerate innovation and, by allowing GHIB to create tailor-made solutions, provide an
enhanced, seamless experience for the bank’s customers. With modern, cloud-native architecture that can support banks of any size, Backbase will act as the
core strategic partner for GHIB’s digital transformation. The partnership will see GHIB adopt Backbase’s Engagement Banking platform to orchestrate
customer engagement across the bank’s full range of channels. Via the platform, GHIB is set to leverage Backbase’s Digital Banking capabilities to provide
highly personalized banking experiences and frictionless self-service for its customers, as well as its Digital Sales capabilities, which will modernize the
entire experience of both new and existing customers. GHIB’s adoption of Backbase’s Digital Banking and Digital Sales capabilities, which will allow GHIB
to grow its corporate client base, with a focus on payments, transactions, and employee empowerment and support, will be closely followed by a second
transformation phase, which will include extending the Backbase-enabled enhanced offering to GHIB’s retail customers. Bring Global is the trusted
implementation partner that will deliver the Backbase capabilities as part of the digital transformation of GHIB. By leveraging Backbase’s engagement
platform and out-of-the-box accelerators across multiple business lines, GHIB’s innovation initiatives will also be supported, decreasing the bank’s time to
go to market with new digital solutions.
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The Long-Term Stock Exchange announces first listing commitments: Asana
and Twilio
48
The Long-Term Stock Exchange a subsidiary of LTSE Group announces that Asana, Inc. and Twilio Inc. will be the first companies to
commit to joining LTSE via dual public listings of their common stock. Asana and Twilio expect to list on LTSE on August 26, 2021.
Asana is a work management platform that empowers teams to orchestrate their work — from daily tasks to big strategic initiatives. By
enabling the world’s teams to work together effortlessly, Asana helps organizations of all sizes and industries achieve their goals, faster.
Widely recognized for its award-winning culture, Asana is committed to building a culture of transparency, trust, and inclusivity in the
company and its product. Cloud communications and customer engagement platform Twilio has built sustainable growth around the idea
that when companies serve multiple stakeholders — including customers, employees, shareholders, and their broader communities — it
benefits both society and the bottom line. By incorporating social impact into business objectives, working to foster a culture of equity
and inclusion, and prioritizing customer trust, the company has built a diversified business that serves over 235,000 customers across
every industry. LTSE’s principles-based listing standards prioritize long-term actions and promote transparency by requiring listed
companies to detail and publish policies that offer stakeholders insight into how a company builds its business for the long term.
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Intershop extends and intensifies cloud partnership with Microsoft
49
Intershop Communications AG has extended its strategic partnership with the US Corporation Microsoft for another three years at
improved conditions to accelerate the digital transformation of manufacturing and wholesale companies (B2B sector). The cooperation
enables customers to seamlessly integrate Intershop's highly scalable omnichannel commerce platform with the flexible Microsoft Azure
Cloud and the solutions integrated therein, such as the innovative enterprise resource planning (ERP) software Microsoft Dynamics 365.
The partnership, which has already existed since 2016, was extended ahead of schedule, as Intershop now uses considerably more
services from Microsoft due to its growth in recent months. The partnership with Microsoft offers, among other things, access to security
software, state-of-the-art solutions using artificial intelligence (AI) and also allows, for example, integration with Microsoft Teams. In
addition, the agreement serves to increase Intershop's international visibility and accelerate the go-to-market through mutual support of
the sales units and joint generation and processing of customer leads. Since the beginning of the strategic partnership between Intershop
and Microsoft, numerous well-known customers have placed their trust in the joint solutions of the two technology leaders, including
AtlasCopco, BMW, Brita, Miele, Trumpf, TÜV Süd, and the Zeiss Group.
Description

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Medallia Partners with New Metrics to Expand Operations in the Middle
East
50
Medallia, Inc. the global leader in customer and employee experience announced a partnership with New Metrics, a
leading provider of experience management solutions and services in the Middle East. Under the agreement, New
Metrics will resell Medallia software and provide professional services. With the new partnership, New Metrics’ can
combine it’s extensive experience in designing and implementing customer experience programs with market-leading
technology from Medallia to help brands across the Middle East create great experiences for customers and employees.
To facilitate access and compliance, Medallia solutions will be hosted on local servers in the Kingdom of Saudi Arabia.
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Global Manufacturer, Aplix, Partners with FactoryEye to Accelerate the
Transition of Its US-based Plants toward Industry 4.0
51
FactoryEye, a division of Magic Software, has announced that Aplix, Inc. will implement the FactoryEye Industry 4.0 solution into its
two US production facilities near Charlotte, North Carolina. With world headquarters in France, Aplix is a global leader in developing
and manufacturing innovative hook & loop fastening systems used in personal care (diapers), automotive, aircraft, packaging, healthcare
and many other industries. The Aplix team needed a system with machine learning that would enable them to obtain real-time data from
their production machines to make informed decisions to improve productivity in their manufacturing processes. They evaluated several
software systems, but the fact that FactoryEye is designed as a “plug and play” solution specifically for mid-sized manufacturers helped
them in making their selection. In addition, FactoryEye has a certified connector to the JD Edwards ERP system used by Aplix. This
certified connector, one of many offered by FactoryEye, will enable Aplix to capture data in combination with other meaningful
information to give them actionable intelligence. This data is collected automatically and put into KPI format for the shop floor operators
who will be using tablets. Within the first 90-day sprint, Aplix will have access to OEE KPIs that will enable them to start making
incremental changes on the factory floor.
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Link Development Extends Partnership with Liferay to the U.S.
52
Link Development, the global technology solutions provider and an A15 company, unveiled that, in May 2021, its partnership with
Liferay, the global market leader in Digital Experience Platforms (DXP), has expanded into the United States. The partnership offers
public and private sector organizations the opportunity to create unified, personalized and modern digital experiences with an outstanding
return on investment (ROI). Liferay and Link Development partnership extension puts innovative and integrated digital capabilities in the
hands of businesses across a wide range of industries in North America. Liferay DXP has a global track record of success stories. The
company has been named a leader in the Gartner Magic Quadrant for “Digital Experience Platforms” and recognized for having “Critical
Capabilities for Digital Experience Platforms” by Gartner. By virtue of the partnership, Link Development will provide strategic
consultancy services to build cohesive, self-service and personalized customer journeys on web, mobile and connected devices. Through
carefully crafted digital roadmaps, the digital player will provide Liferay DXP deployment, customizations, integrations, interoperability
and extensibility services, in addition to business optimization services and innovative products built on top of the flagship Open Source
platform.
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Kainos and Department for Transport partner to revolutionize roadworks
across England
53
Kainos has been working closely with the Department for Transport (DfT) for the past two years to develop and launch two new digital
services, Street Manager and an Open Data service. These new services will transform the planning and management of street and
roadwork’s across England, minimizing disruption and improving journeys for all road users. Working with DfT as the lead delivery
partner, Kainos put together a 40-strong team to work collaboratively with over 500 local authorities including, Highways England, TfL,
Transport authorities, utility companies and their contractors. The goal was to develop Street Manager, enabling better planning and
management of roadwork’s, and an Open Data service, which gives registered users near real-time notifications on live street and
roadworks. It's estimated that the approximately 2.5 million road works carried out every year have an economic impact of £4 billion.
This £10 million investment in digital transformation gives more than 500 organizations and 7,500 users a clear, consolidated picture of
the whole network that enables them to better coordinate work. The service enables them to obtain permission to carry out works and
identify opportunities for collaboration, helping to reduce the number of street and roadworks across England. As part of the project,
Kainos also collaborated with HS2 Ltd to give local authorities visibility of their planned major infrastructure works.
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Kainos partners with UK-wide charity to provide virtual work experience in
Northern Ireland
54
Pioneering employer and leading digital technology company Kainos is partnering with Speakers for Schools to offer an ambitious new
virtual work experience programme for young people in Northern Ireland. Virtual work experiences connect young people with the world
of work and open their minds to the possibility of a career in a sector they may not have considered. In 2020 and 2021, in-person work
experience opportunities have slowed significantly which prevents young people from exploring new career paths or connecting directly
with employers. Now Kainos is teaming up with NI's School Employer Connections and the UK-wide charity Speakers for Schools to
re-open the world of careers in technology and introduce them directly to young people. Kainos is offering an impressive 1,000 work
placement opportunities and welcome applications from students across Northern Ireland. Speakers for Schools and School Employer
Connections call on more employers in Northern Ireland to open their virtual doors to young people. This partnership will allow leading
businesses to connect with young inquiring minds and to introduce careers they may not have previously considered. This partnership will
introduce thousands of 14 to 19-year-olds to pioneering businesses like Kainos who can now offer live, interactive, and virtual career
experiences.
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NICE and RapidSOS Enter into Strategic Partnership to Deliver Data-Driven
Incident Reconstruction and Insights to 911 Centers
55
NICE and RapidSOS announced that the two companies have entered into a strategic partnership to deliver data-driven incident reconstruction and insights to 911
emergency communication centers (ECCs). As a RapidSOS Ready partner, NICE has integrated its NICE Inform Elite solution with the RapidSOS emergency
response data platform and deployed the integrated solution at multiple 911 centers. The integrated solution enhances the value of RapidSOS by providing a means
for 911 centers to capture, store and analyze RapidSOS data. Offered as a complementary solution to Emergency Communications Centers (ECCs), RapidSOS’s
emergency response data platform links life-saving data from 350M+ connected devices, apps, and profiles, to over 5,000 ECCs, streamlining incident handling
for over 150 million emergencies annually. However, after incidents occur, the focus invariably shifts to understanding what happened and why, for evidentiary
purposes and for performance improvement. Answers to these questions can be found in data, but this data resides in a myriad of systems. Through its partnership
with RapidSOS and its NICE Inform Elite integration with other systems (Computer Aided Dispatch, 911 telephony, radio, QA, recording), NICE provides ECCs
with:
• A single system of record and repository for all types of incident information, including 911 calls, radio, text to 911, workstation screens and now data from the
RapidSOS platform. With the RapidSOS partnership, a supervisor is able to visually search for captured emergency calls on a map based on their precise location,
view comprehensive incident timelines, and even visualize the movement of 911 callers, while simultaneously listening to calls.
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SHRM Partners with Qualtrics to Help Members Elevate Employee Experience
56
Qualtrics the world’s No. 1 Experience Management (XM) provider and creator of the XM category, and the Society for Human Resource
Management (SHRM), the world’s leading HR association announced that SHRM has standardized on Qualtrics as their Experience
Management platform for their employees and members. The new partnership will help SHRM and its members make data-driven decisions
based on evolving employee needs. SHRM is the world’s leading Human Resources association with more than 300,000 HR and business
executive members in 165 countries—impacting the lives of more than 115 million workers and families globally. Having successfully
leveraged the Qualtrics XM Platform™ to power their own employee engagement program, SHRM is now expanding that partnership to offer
those same services to its global membership. The pandemic created a seismic shift in how people work and, as organizations around the
world are in the process of rewriting their playbooks for the future of work. HR leaders play a critical role in ensuring employees are
connected and engaged, whether they are in the office, working remotely, or a combination of both. By partnering with Qualtrics, SHRM
members will have access to a platform that allows them to scale employee experience programs across their entire organization—making
every voice heard, creating a culture that accelerates innovation, and fostering connection within their workforce.
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Radware and Acantho Partner to Provide Cloud Web Application Security
Protection to Businesses in Italy
57
Radware® a leading provider of cyber security and application delivery solutions, and Acantho, a telecommunications subsidiary of Italy-based
Hera Group announced an expanded partnership to provide cloud web application security protection to enterprise customers in Italy. Through this
extended agreement, Acantho has also upgraded its own infrastructure with Radware’s hybrid DDoS protection. Acantho will now offer Radware’s
Cloud WAF service, including Bot Manager, to enterprise customers for enhanced quality of service and application security. With application
availability more important to the user experience than ever, web applications are becoming increasingly vulnerable, exposing enterprises to the
risk of data breach and financial loss. Cloud WAF Service addresses these threats directly and effectively. Acantho also upgraded its own
infrastructure with Radware’s Hybrid DDoS Attack Protection, which includes a combination of DefensePro solutions and Radware’s Cloud DDoS
Protection, which offers on-demand cloud DDoS service deployment. For the past three years, Acantho has relied upon Radware’s DefensePro
attack mitigation to provide automated DDoS defense and protection from fast moving, high-volume, encrypted or very short duration threats for
its two data centers. Based upon its successful experience with DefensePro and an increased customer demand application protection security due
to rapid cloud migration and increased cloud attacks, Acantho turned to Radware again to bring cloud protection to their customers and to
strengthen its own infrastructure.
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RWS and CEDAT85 launch new live subtitling and captioning solution for
online meetings and events
58
RWS, the world’s leading provider of technology-enabled language, content management, and intellectual property services, and CEDAT85,
pioneers in speech recognition technology, have announced a new partnership and the launch of a live subtitling and captioning solution for online
meetings and events. The offering allows multilingual participants to actively collaborate and engage with each other in real-time – in their own
language – without linguistic barriers. Combining Language Weaver and CEDAT85’s Voice Recognition and Speech-to-Text technologies the
solution works by transcribing live speech and audio into text and captions, and then applies the latest neural network machine translation models
to translate text across 130+ languages. The captions appear on screen in real-time in the attendee’s own language. The solution can be customized
for any environment and integrated within any platform where live discussions and events take place. CEDAT85 is also including this new
functionality in its Cabolo® device, which transcribes meetings and conversations into text. Language Weaver is RWS’s secure, adaptable machine
translation platform that processes high volumes of content. It instantly, and securely, translates content across 2,700 language combinations.
CEDAT85’s Speech Recognition and Speech-to-Text technologies have been developed over the past 35 years and are used by some of the globe’s
largest brands to transcribe conversations instantly for analysis and collaboration. The combination of these technologies provides one of the most
powerful solutions to increase the inclusion and participation of event attendees that speak multiple languages.
Description

T-Byte Digital Customer Experience July 2021

T-Byte Digital Customer Experience July 2021

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