IT Shades Publishes September Edition 2020 T-Bytes on Agile & AI Operations

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T-Bytes
Agile & AI Operations
September Edition 2020
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates..................................................................................................................................................5
3. Rewards and Recognition Updates...................................................................................................................33
4. Customer Success Updates................................................................................................................................57
5. Partnership Ecosystem Updates.......................................................................................................................65
6. Environment & Social Updates........................................................................................................................77

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Financial, M & A Updates
Agile & AI Operations Industry

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Financial, M&A Updates
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AppDirect Secures $185 Million of Funding to Fuel Global Expansion
AppDirect, the leading subscription commerce platform, announced investments of US$185
million from global institutional investor Caisse de dépôt et placement du Québec (CDPQ)
and existing investors. The $185 million in funding brought the total equity raised by
AppDirect to approximately $465 million.Since its funding round in 2015, AppDirect has
experienced tremendous growth across all indicators—increasing Gross Merchandise Value
(GMV) more than 1500 percent since 2015 to over US$1 billion, expanding its global
footprint, and servicing more than 2000 merchants around the globe. The new funding
supports accelerated organic expansion, strategic acquisitions and additional hiring.In just
the last few years, the “old” world of products and one-time transactions has transformed into
a new era of subscription commerce with predictable, recurring revenue for everything from
software and consumer media streaming services to heating and air conditioning
maintenance. However, many companies are running into the limits of their subscription
billing tools, making it difficult to bring products to market quickly, creating a disjointed
customer experience and management challenges. Organizations now need to support full
subscription commerce. This transition includes integrating commerce flows from any
online or off-line sales channels while at the same time meeting customer demand for instant
provisioning of tools and services.
Executive Commentary
"Today, businesses are facing unprecedented challenges. Many companies began digital
selling practically overnight, but need assistance integrating new technologies and
processes into their operations and making them work at scale for the long-term," said
President and Co-CEO of AppDirect. "Our mission at AppDirect has always been to
make technology globally accessible, and we are rising to meet that calling at a time
when it feels especially urgent. We couldn't be more excited that CDPQ and our existing
investors are partnering with us on that journey as we enter a new phase of expansion.
This renewed support from new and existing long-term partners reaffirms their
confidence in our vision, our growth trajectory, and the market opportunity."
Description
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Merck Announces € 59 Million Antibody-Drug Conjugate Manufacturing
Expansion
Merck, a leading science and technology company, announced a € 59 million expansion
of its HPAPI and ADC manufacturing capabilities and capacity at its facility near
Madison, Wisconsin, USA. This investment will allow large-scale manufacturing of
increasingly potent compounds for therapies that have the potential to treat cancer.
Completion is expected by mid-2022 and should add approximately 50 full-time jobs
starting in 2021.Merck’s new 6,500-square-meter commercial building in Madison,
Wisconsin, USA will be one of the largest dedicated HPAPI manufacturing facilities
specifically designed to handle single-digit nanogram occupational exposure limit
materials. The project is an addition to the company’s campus in St. Louis, Missouri,
USA, which was the first commercial ADC facility in North America and which
specializes in ADC bio-conjugation, active pharmaceutical ingredients, excipient and
adjuvants manufacturing. ADCs are an emerging class of medicines designed for
high-specificity targeting and destruction of cancer cells, while preserving healthy cells.
There are now only nine ADCs approved globally. However, the ADC industry is
delivering strong growth and is expected to reach € 13 billion by 2030.
“ADCs have posted incredible growth over the last decade, and regulatory agencies’
approval in recent years demonstrate their promise as a targeted therapy,” said head
of Process Solutions, Life Science, at Merck. “With more than 35 years of experience
in this space, we have been a frontrunner in the development and manufacturing of
biologics, conjugation processes and small molecules. This investment underscores
our commitment to working with innovators to bring new treatments to patients
quickly and more efficiently.”
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BMC to Acquire Alderstone
BMC, a global leader in IT solutions for the Autonomous Digital Enterprise, announced the signing of a definitive agreement to purchase Alderstone, a
leading provider of ITSM adoption and modernization solutions. The deal is expected to close in the coming months, subject to customary closing
conditions. Financial terms of the transaction are not disclosed. Expanding upon the companies’ years-long partnership, BMC and Alderstone will be able
to offer powerful migration tools and services so customers can quickly and efficiently modernize their service management with the BMC Helix solution.
Customers will be able to take advantage of the latest innovations and features with decreased risk, limited disruption, and reduced cost, time, and effort.
This will give customers new ways to leverage AI with automation and data-driven decision-making in their organizations’ evolution to become an
Autonomous Digital Enterprise. Alderstone’s solutions aim to provide a comprehensive, seamless, and error-free way to onboard customers onto BMC
Helix – from application discovery, to preconfigured migration packs and data mapping – all tuned to maximize IT performance. Moving from other ITSM
solutions or Remedy on-premise, BMC and Alderstone provide expert technology consulting services that leverage industry best practices to help customers
decrease risk, reduce costs, and realize their ROI goals.According to IDC, by 2021, over 90% of enterprises worldwide will rely on a mix of on-premises
or dedicated private clouds, several private clouds, and legacy platforms to meet their infrastructures needs.1 As the ITSM market continues to grow, and
cloud adoption continues to drive ITSM disruption, customers need a seamless path and tools to enable upgrades and migrations.
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Progress Announces Acquisition of Chef
Progress, the leading provider of application development and digital experience technologies,
announced that it has entered into a definitive agreement to acquire Chef, a global leader in DevOps
and DevSecOps, providing complete infrastructure automation to build, deploy, manage and secure
applications in modern multi-cloud and hybrid environments, as well as on-premises.Founded in
2008, and with over $70 million in annual recurring revenue, Chef is a leader in continuous
automation, an innovator in application automation and a pioneer of the DevSecOps movement. Its
mission is to help the most enduring and transformative companies use technology to become fast,
efficient and innovative software-driven organizations. Chef products include: Chef Enterprise
Automation Stack, Chef Infra, Chef InSpec, Chef Habitat, Chef Compliance and Chef
Desktop.Progress is a trusted provider of some of the best products to develop, deploy and manage
high-impact business applications and Chef will enhance that position by providing industry-leading
compliance and application automation products for multi-cloud and on-prem infrastructure. The
acquisition will bolster Progress' core offerings, enabling customers to respond faster to business
demands and improve efficiency. The acquisition also aligns with Progress' growth strategy through
accretive acquisitions and will add both scale and cash flow.Progress will acquire Chef for $220
million in cash, subject to customary adjustments. Progress will fund the transaction with existing
cash on hand and funds secured under its existing credit facility. The transaction is expected to be
accretive beginning in Q1 FY2021 to both non-GAAP earnings per share and cash flow.
“Chef is a market leader with best-in-class products, a vibrant developer community, an
impressive blue-chip customer base and highly skilled and engaged employees,” saidCEO,
Progress. “Chef has built a successful business, product portfolio and go-to-market strategy and
we will expand and accelerate that by bringing our resources to bear, building on the momentum
Chef has established to date.”
Description
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Solutions Updates

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AppDirect Launches Subscription Commerce Platform on Microsoft
Azure
5
Solution Description
AppDirect, a leading commerce platform for selling recurring products through any channel, announced the availability of the
AppDirect Subscription Commerce Platform on Microsoft Azure. AppDirect has long supported Microsoft’s Cloud Service
Providers (CSP) to resell the complete CSP subscription portfolio, powering some of the largest CSP partners around the globe.
Building on Azure helps AppDirect realize improved automation and scale across multiple cloud environments through the rich
feature set and services Azure provides. This creates an opportunity to fuel growth for both AppDirect and its customer base.
Azure Kubernetes Service (AKS) enables AppDirect to deliver unique value, leading platform stability, uptime and network
performance.AppDirect offers a subscription commerce platform that removes the complexity of building a recurring business
model. Sell any product, through any channel, on any device - as a service. Our platform opens up endless opportunities for
commerce innovation, giving businesses the freedom to grow. We power millions of subscriptions worldwide for organizations
like Jaguar Land Rover, Comcast, Sage, Keller Williams, ADP and Deutsche Telekom.

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Solution Updates
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Appian Workforce Safety and CampusPass™ Solutions Available in AWS
Marketplace
6
Appian announced that its COVID-19 Workforce Safety and CampusPass solutions are now available in AWS Marketplace. Both solutions, built on the
Appian Low-code Automation Platform, are designed to quickly and safely coordinate the on-site return of the entire workforce and academic communities.
Appian Workforce Safety and CampusPass can each be available for deployment in a matter of hours on Appian’s HIPAA-compliant and HiTRUST-certified
cloud. The availability of the Appian solutions in AWS Marketplace builds on the long-standing relationship between the two companies. Organizational
leaders are struggling to enact programs and protocols to ensure the health and safety of their returning communities. Simultaneously, they must protect
personal data and meet evolving national and regional compliance requirements. Organizations need software to rapidly collect extensive health and
contact-tracing data in a secure manner, and to react swiftly and intelligently to that data. Appian Workforce Safety and CampusPass are holistic solutions
that are designed to centralize and automate all the key components needed for safe on-site returns. This includes:
• An integrated and seamless experience to process health screenings, return-to-site authorizations, contact tracing, isolation processing, and COVID-19
testing results
• The deployment speed needed to be up-and-running in a matter of days, and the flexibility for easy changes via a user interface without IT intervention
• The data protection and security of Appian’s HIPAA-compliant and HiTRUST-certified cloud, and enabling GDPR and FERPA compliance

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Solution Updates
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Blue Prism’s Digital Workforce Becomes Smarter and More Capable
7
Raising the bar and taking intelligent automation to the next level, Blue Prism (AIM: PRSM) is upskilling its digital workforce with new capabilities to
deliver greater value. With new innovations such as Decipher IDP, Blue Prism DX e-commerce capabilities and overall platform improvements, the digital
workforce of the future is here now, enabling enterprises to drive greater operational efficiencies through automation.Blue Prism’s latest offering provides
improvements in several key areas including performance, accessibility, and compatibility. This is a digital workforce that proactively learns, is centrally
managed and easily trainable for multiple duties across a business, while maintaining total compliance and governance transparency with clear audit trails of
actions and training history.Building to this automation foundation, Blue Prism continues to embed the latest cloud, artificial intelligence (AI), machine
learning, and cognitive capabilities into its digital workforce. One such example is Blue Prism Decipher IDP, a software tool that makes it possible for users
to scan, classify and extract data from a broad range of documents such as invoices, purchase orders, application and other business forms.Available at no
additional charge for existing customers with production support or above, Decipher IDP is an ideal intelligent document processing solution that can scan
and identify data points—regardless of their format and location– then extract valuable insights from those data points for use within RPA processes. This
offering acts as the “eyes” for digital workers in the automation process and puts the power of optical character recognition (OCR), machine learning (ML)
and AI in the hands of business leaders to enable greater operational agility.

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Blue Prism Interact Now Available to all Enterprise Customers
8
Continuing to push the boundaries of intelligent automation and deliver more value to customers, Blue Prism (AIM: PRSM) announced further
extensions to its core Blue Prism platform giving all users more options for real-time collaboration between human and digital workers. Blue Prism
Interact is a human-to-digital worker collaboration capability that lets employees easily team up with digital workers to initiate, instruct, verify, receive,
and authorize a variety of business processes through the digital workforce, and create natural real-time workflows across front, middle and back office
functions. Interact brings attended automation and citizen development to a new level of accessibility and sophistication while still maintaining Blue
Prism’s strict governance, security, resilience, connectivity, and re-usability capabilities. Available to all qualifying Blue Prism users, Interact continues
the process of extending the intelligence of a digital worker with out-of-the-box features which now include, development studio, orchestration,
management information, intelligent OCR, and scheduling — all from a single license price and unlimited usage model. With many enterprises
adopting both digital and human workers, they are increasingly requiring more seamless, scalable, and secure collaboration between the two. Blue
Prism’s cloud-based solution that adds a human and digital real-time collaboration is now being shipped as a standard feature with the Blue Prism
enterprise platform in all formats, on-premises and cloud, and is inclusive for all users utilizing v6.4 onwards, with ten or more digital workers and
Premium Production Support.

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Solution Updates
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Broadcom Unveils Industry’s First Gen 7 64Gb/s Fibre Channel
Switching Platforms Enabling an Autonomous SAN
9
Broadcom Inc. announced the availability of the industry’s first Gen 7 64Gb/s Fibre Channel switching platforms— the Brocade X7 Directors and G720 Switch, that are
foundational infrastructure for the on-demand data center. Additionally, the company announced the industry’s first 64Gb/s Fibre Channel optical transceiver, that is being
qualified for use in Brocade switches and Emulex adapters, for end-to-end Gen 7 performance. Brocade Gen 7 Fibre Channel combines unmatched performance, powerful
analytics and advanced automation capabilities to enable an autonomous SAN. New 64Gb/s speed and 50 percent lower latency, powers the network for storage innovations
like NVMe flash arrays. Gen 7 also adds new self-learning, self-optimizing and self-healing capabilities to automate SAN management. With the launch of Gen 7 Fibre Channel
switching platforms, Broadcom is demonstrating its commitment to develop innovative Fibre Channel technology for the most trusted network for storage.Technology is
evolving at an incredible pace and businesses are demanding more from their IT resources and infrastructure. With the rapid adoption of flash storage and the ramp up of
NVMe-based storage, organizations will move more data through a SAN than ever before. This requires a network capable of unleashing performance and maximizing ROI for
storage investments. Brocade Gen 7 performance is powered by 64Gb/s line-rate speed along with a 50 percent reduction in latency. This ensures that the network will never
be the bottleneck for current and future storage technologies.Brocade Gen 7 also introduces a range of autonomous technologies to simplify and automate management. A
self-learning SAN leverages comprehensive data collection with powerful analytics to quickly understand the impact of current or trending problems. The self-optimizing
capability utilizes actionable intelligence to automate network management and maximize performance. Learning traffic behavior enables the network to make smarter
decisions on traffic prioritization, congestion management and notification to ensure optimal network performance for applications and storage.

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Broadcom Delivers Industry's First In-band Management Application
Reducing the Operational Cost and Complexity of SAN Ownership
10
Broadcom Inc.announced the release of Emulex SAN Manager, lowering enterprise operational cost and complexity. Emulex SAN Manager
enables server and storage administrators the ability to troubleshoot and resolve network issues in their environment through an easy to use
interface. With Emulex SAN Manager, administrators can now manage HBAs as pools of resources, improve operational efficiency by integrating
HBA management into new datacenter management analytics, and gain visibility leading to actionable insights. Emulex SAN Manager provides
storage administrators the ability to monitor and manage HBAs attached to the Fabric and enables Emulex HBAs and the Brocade Fabric to
collaborate and address performance issues through an adaptive real-time algorithm.SAN congestion dashboards present congestion and
bandwidth graphs, enabling admins to quickly quantify the health of their storage network. Adaptive congestion mitigation via Emulex SAN
Manager automatically addresses congestion events, minimizing their impact on fabric performance.The Emulex SAN Manager also provides
centralized visibility, capturing complete SAN HBA host inventory, host names, OS versions, software and firmware versions, identifying
misconfiguration errors through its multi-path validation tool.Emulex SAN Manager is a lightweight, agentless application that is easy to deploy,
and can run in a virtual machine or on a laptop. No Ethernet connection to individual servers is required and no dedicated server is needed. A
scriptable interface enables integration into modern datacenter tools.

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Broadcom Samples Industry’s Highest-Performing Routing Chip at 14.4
Terabits per Second
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Broadcom Inc. announced the highest performing router in the industry— Jericho2c+. An industry first, the Jericho2c+ chip provides 14.4 terabits per second of
advanced routing capabilities and the best power efficiency in the market. A global technology leader, Broadcom continues to innovate on its high-end switching
and routing silicon portfolio with this new 7nm router chip, integrating security at line rate on all network ports.Purpose built to minimize the power per terabit of
bandwidth in modular chassis and disaggregated distributed system, Jerciho2c+ enables a 36 Port 400GbE line-card with integrated security with only two chips.
This innovative new solution significantly reduces footprint, complexity, power and costs compared to alternative solutions that require a far larger number of
devices.Core and edge routing solutions rely on flexible packet processing and feature concurrency. The Jericho2c+ programmable pipe, large-scale forwarding
databases and future-proofing matrix of programmable elements, provide a set of capabilities that addresses the most challenging routing requirements. Featuring
a high integration level, Jericho2c+ improves port density, increases subscribers scale, reduces power per bit, and reduces the total cost of ownership— thus making
it the building block of choice for future routing networks.A growing requirement of hyperscalers is to secure all off-premise connectivity, which requires dedicated
Media Access Control security (MACSec) components. When combining security with the ongoing migration to 400GE links, the hyperscalers face the tough
challenge of increased power consumption. Jericho2c+ addresses this challenge with integrated line-rate MACSec on all network interfaces, making it the ideal
solution for data center interconnect, metro and core switches.Broadcom is committed to supporting a broad software ecosystem on top of Jericho2c+, including
OEM and key Open Source initiatives. Broadcom has worked with its partners to enable SONiC support on 400G Jericho2c+ VOQ chassis-based systems.

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CAST and Fraunhofer IPMS Introduce CAN XL Bus Controller IP Core
12
Silicon intellectual property provider CAST, Inc. and developer Fraunhofer IPMS announced a new option for their popular CAN 2.0
and CAN FD Controller IP Core that adds support for the evolving CAN XL standard.CAN XL is a new data communications
protocol under development since 2018 by the CAN XL Special Interest Group organized by CAN in Automation (CiA) with the
participation of automotive and semiconductor representatives (including Fraunhofer IPMS). The goal is to give the CAN protocol
“extra-large” capabilities by increasing its data payload size—to 2048 byte—and its transmission bit rate—up to 10 Mbit/s—while
retaining interoperability with CAN 2.0 and CAN FD. CAN XL thus extends the benefits of the CAN protocol to more demanding
applications, providing an intermediate step between signal-oriented CAN FD and service-oriented high-speed Ethernet networks.
Aimed at early adopters, the new CAN XL option for CAST’s CAN-CTRL IP core adds support for CiA’s 610-1 CAN XL data link
layer and physical signaling specification. It includes all the expected technical functions and features, plus any future updates
required to match the final ratified ISO specification (free for customers with a maintenance agreement). Demonstrations, evaluation
versions, and attractive pricing are available now through CAST Sales.

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Roxio Toast 19 for Mac Elevates Disc Burning and Digital Media
Management
13
Introducing Toast 19 Titanium and Toast 19 Pro, the latest versions of Roxio’s powerful disc burning suites for macOS, giving users the power to create their own unique digital media creations. The Roxio® Toast® 19 product line
delivers a complete digital media toolkit with streamlined tools to burn, copy, rip, capture, convert, and edit photos, videos, audio, and data files. Thanks to a redesigned interface, users can now create a customized environment to
keep their favorite and most-used tools at their fingertips.Compatible with macOS Catalina, Toast 19 Titanium is a complete digital media management suite that delivers an exceptional CD and DVD burning experience.
NEW! Streamlined Interface
• Work more efficiently with a redesigned UI that enables you to pin up to eight of your most-used workflows to the all-new Home tab for quick access when Toast launches. A new stylized menu helps you find and launch any
type of project with ease.
NEW! Workflow Enhancements
• The updated media browser makes it easier than ever to find, preview, and drag and drop files to your projects with automatic filtering that indicates which files are compatible with your project type. Plus, new drop-down action
options allow you to make the most of Toast’s comprehensive toolset and fast-track any project.
NEW! Audio Editing Tools
• Enhance your audio files, reduce distracting background noise, adjust sound, and get creative with audio effects using Toast’s new audio tools. Ensure audio recordings fit the length of your projects with new time-stretching
capabilities and easily adjust the length of a recording while preserving its original pitch.
Toast 19 Pro gives users all the power of Toast 19 Titanium, plus digital media must-haves worth over $200. Add creative flair to your DVD or Blu-ray movies with a variety of themed menu templates, and customizable titles and
chapters. Take advantage of enhanced editing with up to four multi-cam streams.
• NEW! WinZip® Mac 8 – Securely manage, store and share files on your Mac with support for iCloud Drive, Dropbox, Google Drive, and ZipShare.
• NEW! Painter® Essentials™ 7 – Sketch, draw, or paint with highly realistic Natural-Media™ brushes. Produce amazing photo art by converting photos into paintings using leading-edge AI and SmartStroke™ technology.
• AfterShot™ 3 – Efficiently correct and enhance your photos and apply adjustments to one or thousands of photos at once.
• Blu-ray Disc Authoring – Burn your video to high-definition Blu-ray Disc.

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WinZip Introduces Microsoft Teams Integration, Enhances File
Compression & PDF Capabilities
14
The new WinZip 25 product family provides individual, business, and enterprise customers powerful encryption, file management, and compression tools that make it easy to safely save and share
files on email, the network, and the cloud. With the WinZip® 25 lineup, customers can work more productively with new Microsoft Teams integration; create smaller .Zipx files for faster, more
streamlined sharing; organize and manage files more efficiently with extended Background Tools; and take advantage of enhanced PDF capabilities to boost their workflow.
Microsoft Teams integration in Pro and Enterprise makes it seamless to work with clients and colleagues.
• WinZip 25® Pro and WinZip® 25 Enterprise now work directly with Microsoft Teams to simplify file sharing with colleagues by making it easy to quickly send a file or folder link to one or
multiple channels or chats.
• In addition, customize your background on a Teams video call by adding any image you have on file – whether it’s saved locally, in the cloud, or stored in a Zip file.
• With WinZip 25 Enterprise, organizations can take their Microsoft Teams integration further with support for Teams Channel SharePoint Files, making it as easy to zip, encrypt, unzip, and maintain
Channel Files in SharePoint folders as if they were local folders and files. This powerful functionality simplifies sharing information with coworkers while keeping it secure.
Organize and save space, create smaller Zipx files, and streamline cloud file management.
• Across all the WinZip 25 products, background tools are more powerful than ever and can be quickly accessed on the WinZip Tools ribbon. Save space by finding and removing duplicate and
unused files, and organize photos with ease.
• Create smaller compressed files with new duplicate file detection in Zipx. WinZip 25 deduplicates files while keeping the original file and folder structure intact, significantly decreasing the Zipx
file size.
• When working with cloud files, WinZip 25 now makes it easy to locate and edit files shared by others. Plus, better manage files in your own connected cloud accounts. With a few clicks, now you
can organize photos by year or month, eliminating the need to spend endless time scrolling around looking for memories.

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Dynatrace announces enhanced AI-powered observability for all AWS
services
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Software intelligence company Dynatrace announced the extension of its Software Intelligence Platform to support all services from Amazon Web Services (AWS) that
publish metrics to Amazon CloudWatch, a fully managed AWS service that provides monitoring and observability of AWS resources and applications on AWS and
on-premises environments. Combining Amazon CloudWatch metrics with the data already captured by the Dynatrace® platform provides customers with richer context
and more precise answers for their dynamic AWS and hybrid-cloud environments, helping to drive faster cloud adoption and accelerate their digital transformation.With
these enhancements, Dynatrace will automatically identify and collect metrics from the 95 AWS services currently supported by Amazon CloudWatch. This enriches
Dynatrace’s AI-powered answers with the latest services from AWS, including Amazon MSK, Amazon Route 53, Amazon Sagemaker, Amazon Neptune, and Amazon
MQ. Metrics from these and all services that publish metrics to CloudWatch are automatically combined with the distributed tracing, log, user experience, and other
observability data already processed by the Dynatrace platform. As a result, Dynatrace-AWS customers not only get all CloudWatch metrics streamed to dashboards
automatically, they also gain automatic, self-adjusting baselining, immediate anomaly detection, and precise root-cause determination prioritized by business impact
across their entire AWS and hybrid/multicloud environment. This combination of CloudWatch metrics, additional observability data, automation, and AI-powered
assistance saves digital teams considerable time and resources, allowing them to focus on innovative, high-value tasks that drive better business outcomes.Dynatrace’s
ability to ingest metrics from the 95 AWS CloudWatch services will be available within the next 60 days. For more information on the new enhancements to Dynatrace’s
capabilities for AWS, visit the Dynatrace blog.

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GigaSpaces Announces Version 15.5, Simplifying and Scaling Hybrid and
Multi-Cloud Deployments to Empower Digital Transformation Initiatives
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GigaSpaces, the provider of InsightEdge, the fastest in-memory data and analytics processing platform, announced the release of GigaSpaces InsightEdge version 15.5, to simplify and scale hybrid
and multi-cloud deployments to empower digital transformation initiatives. GigaSpaces version 15.5 adds new efficiency and automation capabilities to its Ops Manager module for easier monitoring,
management and automatic provisioning of resources across all environments, to ensure maximum performance and availability at the optimal cost. The platform also provides smooth testing and
deployment of microservices with no management overhead or service disruption.With version 15.5, GigaSpaces is the only in-memory computing vendor that enables the creation of a hybrid cluster
that can be provisioned both on-premise and in a public cloud, eliminating the need for data replication between clusters.
GigaSpaces version 15.5 focuses on three main benefits:
• Realizing the value of hybrid and multi-cloud deployments: This version introduces new automated provisioning across cloud, on-premise, hybrid and multi-cloud. Depending on the type of
applications deployed, customers can choose to scale up for transactions (RDBMS) or out for analytics (NoSQL), and simply manage the resources required, either automatically or with a single click,
according to the thresholds defined in the system to ensure application performance levels. This is automatic without any service disruption.
• Perfecting microservices: With one-click microservices deployment and schema evolution support, customers can easily introduce new microservices into production, with no downtime,
leveraging Canary and Blue-Green strategies.
• The system’s performance and health are continuously monitored, to ensure that no bottlenecks occur, resulting in an optimal customer experience.
• Simplified management and operations: Additional no-code one-click connectors are available for more on premise and cloud RDBMS. This automates the data integration process, by discovering
the data structure and the tables with their properties, as well as the indexes, eliminating human errors that can be associated with manual mapping. It reduces integration efforts from weeks to virtually
a single click. Index Usage is a new GigaSpaces tool that provides out-of-the-box index usage efficiency metrics to simplify the data modeling process, pinpoint problems, and uncover index
optimization opportunities.

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GigaSpaces Announces Availability of InsightEdge on Red Hat
Marketplace
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GigaSpaces, the provider of InsightEdge, announced that the InsightEdge platform is now available through the Red Hat Marketplace. Red Hat Marketplace is an
open cloud marketplace for enterprise customers to discover, try, purchase, deploy, and manage certified container-based software across environments—public
and private, cloud and on-premise. Through the marketplace, customers can take advantage of responsive support, streamlined billing and contracting, simplified
governance, and single-dashboard visibility across clouds. GigaSpaces InsightEdge is the fastest in-memory data and analytics processing platform for smart
caching, transactional processing and operational analytics, at scale. With InsightEdge, enterprises are powering applications and services that need to ingest,
process and analyze large volumes of data at extreme speeds across all environments to optimize their business operations, adhere to regulatory compliance and
enhance customer experience. Enterprises are changing the way they fundamentally operate and deliver value to customers as digital transformation initiatives
accelerate across organizations. The line between on-premise and cloud is becoming blurred, resulting in a growing interest for true cloud-native solutions to
support the coexistence of these environments. The combination of Red Hat OpenShift’s cloud-agnostic support with GigaSpaces’ advanced data management and
processing capabilities, such as no-code connect to any data store and smart multi-region and cloud replication, simplify, optimize and speed up the development,
deployment and management of time-sensitive and mission critical applications. This includes risk management, fraud detection, trade reconciliation, payment
processing, loan approvals, dynamic pricing, personalized recommendations, operational BI and reporting and more.

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Core Security Announces Availability of Enterprise-Grade Identity
Governance Software for Small and Mid-Sized Organizations
18
Core Security, a HelpSystems Company, announced the availability of its enterprise-level Identity Governance & Administration (IGA)
software with tailored functionality to address the specific needs of small and medium-sized businesses (SMBs). This new offering reduces
implementation costs, making IGA solutions obtainable for organizations that may lack the staffing and resources of larger, global enterprises.
While smaller organizations face similar security and compliance demands as larger organizations, they have had to rely on decentralized,
manual user provisioning and deprovisioning. They have also lacked visibility into access levels across the organization. This has led to
increased risks and greater opportunity for potentially damaging access to go undetected.The Core Security IGA solution offers SMBs
automated workflow design, improved data management, and built-in data collection to make it simple for organizations to get up and
running. The new offering also supports organizations in their hybrid or cloud environments.The new SMB offering complements the
enterprise IGA software solutions from Core Security that have provided global organizations data-driven insight and intelligence to mitigate
their biggest identity-related access risks for nearly 25 years.The Core IGA offering for small and medium-sized enterprises is available
starting in September 2020.

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ManageEngine ADSelfService Plus Adds MFA for VPNs to Protect
Remote Workforce
19
ManageEngine, the IT management division of Zoho Corporation, announced that ADSelfService Plus, an integrated Active Directory (AD) self-service password management and single sign-on
(SSO) solution, now supports multi-factor authentication (MFA) for VPNs to protect organizations’ internal networks from unauthorized access. By adding an extra authentication step, ADSelfService
Plus makes it extremely difficult for attackers who depend on password cracking or compromised credentials to gain access to the network resources. Amid the COVID-19 outbreak, enterprise VPN
solutions have become indispensable for organizations with employees who work from their homes and yet need to access resources on their organizations' internal networks to get their work done.
As a result, VPNs have become the focus of hackers such as the one who reportedly published a list of plaintext usernames and passwords, along with IP addresses for more than 900 Pulse Secure
VPN enterprise servers. To prevent attackers from using compromised credentials to access VPN servers, the US Department of Homeland Security recommends implementing MFA on all VPN
connections to increase security.
Securing VPNs with MFA via biometric authentication and security tokens
The 2020 State of Password and Authentication Security Behaviors Report found that biometric-based authentication was the top preference among users when it comes to authentication.
ADSelfService Plus supports a wide range of secure and user-friendly authentication factors, including:
• Fingerprints
• Face ID
• Push notifications and TOTPs via the ADSelfService Plus mobile app
• YubiKey OTP
• Google Authenticator
• Microsoft Authenticator

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Merck Expands BioReliance® Viral Clearance Offering in Singapore,
Saving Customers Time
20
Merck, a leading science and technology company, announced an expansion of its Singapore biosafety testing laboratory services. These services allow
customers to conduct viral clearance studies that ensure the safety and quality of their biological drugs during the clinical development process. Viral capacity
at Merck’s Singapore lab has increased by 50 percent to meet demand from biopharmaceutical and cell and gene therapy developers and manufacturers in
Asia Pacific. Merck’s BioReliance® technical team performs viral capacity studies that adhere to the customer’s protocol using technology and process
enhancements that allow the customer to have a similar experience remotely via secure, “live” feed video. Customers do not need to travel away from their
home labs, and can watch experiments and receive real-time updates as their process runs. The complete viral clearance services offered by Merck scientists
include inactivation, filtration and chromatography, all conducted in a Good Laboratory Practice environment. All services are supported by project managers
fluent in Chinese, Japanese and Korean and help ensure the safe release of leading medicines to patients around the world.Singapore is a leading global
science and technology research and development hub committed to growing the biomedical science sector, which has made the life science industry a key
economic driver. Demand for viral clearance services has been increasing since the inauguration of Merck’s biosafety lab in Singapore in 2018. Travel
restrictions related to the Covid-19 pandemic have accelerated the implementation of complete clearance services in the Singapore labs to support biologics
customers in Asia. The complete viral clearance service is available in Singapore now, with the increased capacity coming online by April 2021.

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Onit Releases Solutions Catalog, Highlighting Creative Uses of the
Apptitude Platform to Automate Business and Legal Processes
21
Onit, Inc., a leading provider of enterprise workflow solutions, including enterprise legal management, contract lifecycle management and business process automation, released a catalog representing
more than 5,500 Apps and 130 solutions built on its workflow and business process automation platform Apptitude. The Apps and solutions, developed by Onit customers, partners and employees,
represent innovative approaches to automating business processes in legal operations and across departments.
While almost any process or workflow-related problem can be tackled with the Apptitude platform, below are a few examples of the Apps and solutions found in the catalog:
• Business Continuity – This suite of Apps helps companies better manage the impact of the COVID-19 pandemic, including maintaining a remote workforce, overseeing business changes,
mitigating company risk and managing financial impacts.
• TREAD Report – One of the largest automotive manufacturers uses Onit to automate reporting for the National Highway Traffic Safety Administration’s Transportation Recall Enhancement,
Accountability, and Documentation (TREAD) Act, reducing manual work and ensuring the company complies with the act.
• Trade Association Approval and Management – This App, created by a Fortune 500 company, manages memberships, renewals and spend for trade associations worldwide. By adding transparency
and reporting to the process, the company drives more value from association participation and greater accountability that lowers costs.
• Fund Management – This App helps manage all of the necessary business processes, reviews and approvals for the transfer of assets between portfolio companies and generates the legal documents
needed to memorialize the transactions. Now, a company can facilitate higher volumes of these complex financial transactions with the same size staff.
• Policy Endorsement Drafting Portal – With this App, insurance underwriters can submit policy endorsement drafts for review and approval, saving time and improving response rates with
self-service and automation.
• Marketing Challenges – A leading global consumer products company uses Onit to centralize challenge requests from emails to a single location, increasing knowledge management and enabling
analytics to understand the consistency and success rates of challenges.

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Phunware Launches Enhanced Mobile Loyalty Solutions for MaaS
22
Phunware, Inc. a fully-integrated enterprise cloud platform for mobile that provides products, solutions, data and services for brands worldwide, announced that it has launched enhanced mobile loyalty
and engagement features for its Multiscreen-as-a-Service (MaaS) customers worldwide. Many of these enhanced mobile features are now available publicly as showcased in the Trump-Pence 2020
“Keep America Great” mobile application portfolio upgrades on iOS and Android, which are designed, built, managed and supported by the Company.
Key features of the Company’s new MaaS Mobile Loyalty Solutions include, but are not limited to:
• Leaderboards – Add gamification to any mobile application by allowing app users to earn reward points and toggle between state and national results, as well as filtering options for reviewing
results by day, week or all-time as desired.
• Apple iMessage Stickers – Apple app users can open up their standard “Messages” app that comes natively with iOS and search the “Messages App Store” for custom stickers. Once installed, users
can then drag these stickers on top of text messages and they can also rotate and scale them before placing them wherever desired.
• Facebook Instagram Integration – Display Facebook Instagram posts within a mobile application experience.
• Twitter Image and Video Integration – Add support for Twitter images and videos that are included in tweets.
• Event and Content Filters – Leverage enhanced filters for virtual events so users can look up and register for upcoming live stream video events, as well as adding them to their Calendars of choice.
• Archive Tabs with Past Events – View past content and events, including the ability to watch past live stream videos previously completed and archived.
• Externalized Rewards – Control app rewards through Phunware’s Application Program Interface (API), so users can add new rewards dynamically without application updates.
• Advanced Analytics – Track every screen and action in applications, so as new features are released, there are updates to the screens and events tracked within MaaS Analytics.
• Deferred Deep Links – Allow unauthenticated app users to get taken to login screens before deep linking to appropriate screens for successful logins.
• Push Notification Segmentation – Send push notifications to users in specific time zones, states or zip codes.

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Phunware Launches Modular Mobile Application Framework
23
Phunware, Inc., a fully-integrated enterprise cloud platform for mobile that provides products, solutions, data and services for brands worldwide, announced an enhanced mobile application framework for its
Multiscreen-as-a-Service (MaaS) customers worldwide, allowing each to take a modular approach to building their mobile application portfolios.These platform additions to the Company’s patented mobile
application framework and cloud infrastructure will give customers access to many of the features and capabilities of Phunware’s broader MaaS platform, while also ensuring that all components of their mobile
application portfolios will automatically receive dynamic, real-time updates and upgrades as they become available. This friction-free, modular approach and framework will also make it far easier for the
Company’s channel partners to sell, deploy and manage MaaS offerings and packages to their customers and organizations worldwide through Phunware’s Global Reseller Network and Phenom Certification
Program.
Key features of the Company’s modular mobile application framework include, but are not limited to:
• Industry-optimized mobile solutions that come pre-packaged and support off-the-shelf deployments.
• Modules that come with their own unique code repositories.
• Highly configurable modules that each customer can license while still having flexibility to customize the features, layout, branding, fonts and colors of their application user environments.
• Modules that can be built once, but reused across all of Phunware’s solutions, resulting in greater efficiencies and enabling the deployment of more features and integrations to all Phunware customers in
less time.
• Feature additions to one or more modules where modifications are made in only one instance, but enabled across all solutions that use the module or modules to then automatically pull in new updates,
upgrades and integrations as created.
• Modules that support exciting new features, including Configurable Forms, Message Inbox, Multi-Language Support, Contact Tracing and more.
• Modules are not limited to specific industry solutions and can be leveraged by custom mobile applications built on the MaaS platform, as well as the Company’s lightweight Rapid Application Programming
Interface for Devices (RAPID) solutions, which will further accelerate development timelines.

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Phunware Extends “Healthy Spaces” Mobile App to Google Play for
Android
24
Phunware, Inc., a fully-integrated enterprise cloud platform for mobile that provides products, solutions, data and services for brands worldwide, announced the
release of its new mobile application software, Healthy Spaces, on Google Play for Android to help individuals and businesses track and monitor personal health
information while gathering together more safely through tech-enabled pre-screening, health and safety protocols. Healthy Spaces is also available for download
for iOS on the Apple App Store as well.Healthy Spaces allows users to build their own health profiles, which includes tracking, recording and evaluating key
medical activities, habits and symptoms. Mobile application users can then create, manage and join groups across their professional and social networks for easy
monitoring and check-ins. The mobile application user profiles help to maintain healthy spaces by making key health attributes such as daily temperature easily
accessible for review prior to safely gathering or interacting with larger groups of people.
Capabilities of MaaS with the addition of the Healthy Spaces SDK will include, but will not be limited to:
• Providing individuals and groups with pre-screening guidelines and questions upon arrival at a location
• Tracking important health, habits and risk information among individuals and groups through user profiles
• Reviewing and determining if an individual or group is approved to gather based on health attributes and their associated potential risks
• Managing and enforcing social distancing and health protocols, including proactive and reactive messaging, reminders and notifications
• Monitoring and tracing movements and activities (subject to both facility readiness and the integration of Phunware’s MaaS Location Based Services SDK)

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Kofax Enhances the AI-Powered Document Intelligence and Low-Code Capabilities in
its Intelligent Automation Platform, Accelerating Digital Workflow Transformation
25
Kofax®, a leading supplier of Intelligent Automation software for digital workflow transformation, announces a new release of its award-winning Intelligent Automation Platform. The new release accelerates
organizations’ automation initiatives by streamlining the development and deployment of solutions with enhanced AI-powered document intelligence, low-code capabilities and simplified integration to
third-party software applications.In addition, Kofax’s Intelligent Automation Platform can now orchestrate and leverage its market-leading cognitive capture with Kofax’s RPA software as well as other leading
third-party RPA products. Many customers use more than one RPA product but struggle to scale those solutions. Kofax customers can now use its market-leading cognitive capture and process orchestration to
seamlessly govern and scale Kofax RPA and third-party RPA products, such those from UI Path™, Automation Anywhere™ and Blue Prism™.
This release of the Kofax Intelligent Automation Platform includes the following enhancements to Kofax TotalAgility:
• Powerful low-code document intelligence for non-technical business users. Kofax brings its market-leading cognitive capture capabilities to business analysts and non-technical users solving content-centric
challenges including classification and extraction from financial documents, contracts, forms and other information-intensive documents. With the ability to classify based on content and not just layout,
customers can classify complex unstructured documents using a few sample documents.
• More advanced AI embedded into the platform. Newly embedded and easily deployable machine learning (ML) and natural language processing (NLP) for uses including content classification,
summarization and analysis, deliver more flexibility in how customers can analyze content and more power to process and understand complex unstructured documents.
• Custom services enhancing workflows and collaboration. Custom services provide greater capabilities for enhancing workflows and connecting the Kofax Intelligent Automation platform with a growing
ecosystem of technologies used within the enterprise. Organizations can place Kofax at the center of their highest value and most complex automation opportunities, bringing together people, documents and
workflows that connect with any other software application.
• RPA Workforce of Choice. Kofax’s Intelligent Automation Platform now enhances integration with its powerful, native RPA solution as well as extending the company’s market-leading cognitive capture
and orchestration capabilities to other RPA vendors including UiPath™, Automation Anywhere™ and Blue Prism™. With the ability to process unstructured data faster and more accurately, organizations can
get more value from their RPA investments, regardless of their RPA vendor.

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Red Hat Marketplace Aims to Accelerate Open Hybrid Cloud Innovation
With Certified Software Solutions Ready to Run on Any Cloud
26
Red Hat, Inc., the world's leading provider of open source solutions, and IBM, announced the general availability of Red Hat Marketplace, a one-stop-shop to find,
try, buy, deploy and manage enterprise applications across an organization’s hybrid IT infrastructure, including on-premises and multicloud environments.A
private, personalized marketplace experience is also available with Red Hat Marketplace Select at an additional cost for enterprises that want additional control
and governance with curated software for more efficiency and scale that is pre-approved for that particular enterprise.Red Hat Marketplace and Red Hat
Marketplace Select, operated by IBM, deliver an ecosystem of software from a range of independent software vendors (ISVs) built on Red Hat OpenShift to
provide clients with modern, consistent solution discovery, trial, purchase and deployment. Red Hat OpenShift allows for the portability of mission-critical
workloads across secured hybrid cloud environments with certified enterprise software that can help companies avoid vendor lock-in.For companies building
cloud-native infrastructure and applications, Red Hat Marketplace is an essential destination for unlocking the value of cloud investments, designed to minimize
the barriers facing global organizations as they accelerate innovation. A growing ecosystem of ISVs has embraced the marketplace because it offers them an
efficient, vendor-neutral, and data-driven channel for selling and supporting products in enterprise accounts.The growing list of more than 50 commercial products
available for purchase includes leading solutions across 12 different categories—including AI/ML, Database, Monitoring, Security, Storage, Big Data, Developer
tools, and more—from ISVs such as Anchore, Cockroach Labs, CognitiveScale, Couchbase, Dynatrace, KubeMQ, MemSQL, MongoDB, and StorageOS.

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Red Hat Reinforces Red Hat Enterprise Linux as a Foundation for Sensitive Computing
with Common Criteria Certification, Commercial Solutions for Classified Status
27
Red Hat, Inc., the world's leading provider of open source solutions, announced that Red Hat Enterprise Linux has further solidified itself as a
platform of choice for users requiring more secure computing, with Red Hat Enterprise Linux 7.6 achieving Common Criteria Certification as well
as Commercial Solutions for Classified (CSfC) Status. These validations show Red Hat’s commitment to supporting customers that use the world’s
leading enterprise Linux platform for critical workloads in classified and sensitive deployment scenarios.For Common Criteria, Red Hat Enterprise
Linux 7.6 was certified by the National Information Assurance Partnership (NIAP), with testing and validation completed by Acumen Security, a
U.S. government-accredited laboratory. The platform was tested and validated against the Common Criteria Standard for Information Security
Evaluation (ISO/IEC 15408) against version 4.2.1 of the NIAP General Purpose Operating System Protection Profile and is the latest Red Hat
Enterprise Linux version to appear on the NIAP Product Compliant List.Additionally, Red Hat Enterprise Linux 7.6 is now an approved TLS
Protected Server component for Commercial Solutions for Classified (CSfC) solutions and is included in the CSfC TLS Protected Servers
Components List. This program, established by the National Security Agency (NSA), enables commercial products to be used in layered solutions
protecting National Security System (NSS) data.

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Poste Italiane Speeds Up Cloud-Native Application Development by 80%
Using Red Hat’s Open Hybrid Cloud Technologies
28
Red Hat, Inc., the world's leading provider of open source solutions, announced that Poste Italiane Group ("Poste Italiane" or the "Group") is building an innovation
platform based on Red Hat’s open hybrid cloud portfolio, including Red Hat OpenShift. The platform is intended to support more and deeper connections with ecosystem
partners, provide a more seamless customer experience to the Group’s 35 million customers along with access to an extensive, timely product and services portfolio, and
support Italy’s growing digital economy.In the midst of a five-year business transformation strategy, Poste Italiane aims to improve operations for its 125,000-strong
workforce, delivering greater value to its users through enhanced offerings and serve as a hub for ecosystem innovation. The 158-year old organization serves citizen,
business and public administration customers with services that span financial, insurance, payments, mobile telecommunications and logistics segments, forming an
integral part of Italy’s social and economic fabric. It is the largest service distribution network in Italy, delivering 150 million parcels per year, approximately 2.7 billion
mail items and managing €548 billion of clients’ financial assets.As part of its multi-year business transformation, the Group adopted a scalable microservices
architecture and embraced agile working practices including DevOps. Poste Italiane chose Red Hat OpenShift, the industry’s most comprehensive enterprise Kubernetes
platform, as a common foundation across the business, with Red Hat Enterprise Linux as its hybrid cloud backbone. Poste Italiane collaborated with Red Hat Consulting
on the design, implementation and management of its Red Hat OpenShift-based platform. To support accelerated cloud-native application development, Poste Italiane
deployed Red Hat Runtimes, Red Hat OpenShift Container Storage and Red Hat Ceph Storage. Poste Italiane is using Red Hat AMQ (part of Red Hat Integration) to
connect heterogeneous applications, data and devices, and Red Hat Process Automation for faster workflows for financial services delivered over its digital channels.

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Red Hat Advances Cloud-Native Analytics with New Kubernetes-Based
Data Services
29
Red Hat, Inc., the world's leading provider of open source solutions, announced the release of Red Hat OpenShift Container Storage 4.5, delivering Kubernetes-based
data services for modern, cloud-native applications across the open hybrid cloud. Tightly integrated with Red Hat OpenShift Container Platform, the industry’s leading
enterprise Kubernetes platform, Red Hat OpenShift Container Storage 4.5 is designed to help organizations enable a more seamless data services architecture for
applications.Red Hat OpenShift Container Storage is the dynamic persistent storage solution for many services on Red Hat OpenShift Container Platform, such as
metrics, logging, and registry. With the recent release of Red Hat OpenShift Virtualization, customers can now host virtual machines and containers on a single, integrated
platform which includes Red Hat OpenShift Container Storage. Red Hat OpenShift Container Storage 4.5 provides the added benefits of highly available persistent
storage, including shared read-write-many (RWX) block access for enhanced performance and a single, integrated, storage solution for both containers and virtual
machines.Red Hat Data Services offer cloud-native abstractions to simplify data access and transformation with a consistent user experience across the open hybrid
cloud. Built on the underpinnings of Red Hat OpenShift Container Storage, Red Hat Data Services enable deeper collaboration between data providers and consumers
for data at rest, in motion, and in action.The latest version of Red Hat OpenShift Container Storage offers a new external mode deployment option with Red Hat Ceph
Storage, which can deliver enhanced scalability of more than 10 billion objects, without compromising performance.With integrated support for object, file and block
storage, Red Hat OpenShift Container Storage 4.5 can support the data types commonly used in container-based applications, all within a single control plane—helping
reduce complexity and increasing choice for customers. In addition, the Rook operator for Red Hat Ceph Storage further enhances the manageability of the platform.

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vSMP MemoryONE now supports AWS EC2 bare-metal and virtualized
instances
30
ScaleMP™, a leading provider of virtualization solutions for high-end computing, announced it is expanding its memory
expansion product portfolio to offer vSMP MemoryONE software for a wide range of AWS EC2 instances with NVMe SSDs.
Available via AWS Marketplace, vSMP MemoryONE enables customers to easily expand instance memory to higher
capacities and at a much lower cost. Bare-metal instances are supported by vSMP MemoryONE v9. The newly anounced
vSMP MemoryONE v10 Preview supports AWS virtual instances.
vSMP MemoryONE transparently transforms high-end NVM devices into system memory:
• DRAM-like performance, with up to 8x memory expansion
• Over 50% cost reduction compared with DRAM-only solutions by using enterprise-grade non-volatile memory
• Ideal for in-memory databases, Apache Sark, MongoDB, MySQL and large-memory use cases

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Signavio Announces Signavio Process Intelligence for Salesforce on Salesforce
AppExchange, to Help Map and Analyze Successful Sales Patterns
31
Signavio, a leading provider of business transformation solutions, announced that Signavio Process Intelligence for Salesforce is now available on Salesforce AppExchange, giving
businesses visibility across their entire sales cycle with its powerful process mining capabilities. Signavio’s integration with Salesforce enables organizations to understand and
continuously refine the sales cycle, enabling more efficient selling, larger deals and improved closure rates.With Signavio Process Intelligence for Salesforce, organizations can analyze
their sales performance over multiple dimensions and compare how effective the sales teams are across regions, market segments or product lines. They are also able to identify best
practices by mapping and analyzing their most successful sales patterns and sales people.
Signavio Process Intelligence for Salesforce allows businesses to foster a culture of sales excellence through:
• Visibility across the entire sales cycle – Analyze your sales performance over time and over multiple dimensions: compare how effective the sales teams are across regions, market
segments or product lines. Find out who is doing better than the rest, how are they doing it and why they are able to be so successful.
• Optimized sales cycles – Making sure people know and understand what the most successful sales people in your business are doing, and why, is a dream sales leaders want to
realise. With an end-to-end view of the sales cycle, leadership can determine and correct inefficiencies and blockages experienced by the sales team, enabling companies to understand
and continuously improve their processes, resulting in more efficient selling, bigger deals, and increased win rates.
• Beyond business intelligence – with insights around behavior, timing, non-conformances, success rates and more. This allows leadership to understand what engagement models
work best and derive best practices that can be rolled out across the organization. We help you understand this by showing you, visually, how your sales process is actually being
executed. You can see every action and interaction over time, from the moment leads enter the top of your funnel through to deal closure.

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Tricentis extends leadership in enterprise application delivery; launches
fully automated testing for ServiceNow
32
Tricentis, the world’s #1 continuous testing platform, announced a dramatic new way to automate ServiceNow testing with its new solution, Tricentis Test Automation for ServiceNow.
This news follows Tricentis’recently expanded partnership with SAP and broadens Tricentis’enterprise applications testing capabilities to encompass all the major providers, including
SAP, Oracle, Salesforce, and ServiceNow.ServiceNow is a leader in digital workflow and value chain delivery across a number of categories, including IT Service Management, CRM
Customer Engagement and Value Stream Management. With over 6,200 enterprise customers and more than $4 billion subscription revenues annual run rate, the ServiceNow platform
has become a business-critical platform for many enterprise IT organizations serving hundreds of thousands of employees and end users.Every ServiceNow implementation is different,
requiring extensive customization, development and testing of business logic, workflows, data sources, and user interfaces. ServiceNow delivery teams must stay on top of an
increasing backlog of business requirements, change requests, and maintenance of the underlying platform. Every year, ServiceNow delivers two major platform releases and numerous
patch releases, resulting in time consuming manual testing work to validate thousands of workflows common with ServiceNow deployments. This market is ripe for disruption and
Tricentis now offers a much-needed solution to this problem.Tricentis Test Automation for ServiceNow is natively built on the ServiceNow platform and enables 40 times faster testing
of ServiceNow applications with the highest level of usability to increase test coverage and quality. It provides enterprise customers an easy to use, flexible, and targeted solution to
fully automate the testing of ServiceNow applications, workflows, and customizations. This frees up developer time to focus on business requirements and enables testers and business
analysts to collaborate in a more agile way. With features such as point and click recording, real-time playback of tests, and automatic case creation, Tricentis Test Automation for
ServiceNow has extreme flexibility to provide a versatile solution to test applications and workflows, regardless of customizations.

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AppDirect Listed as a Sample Vendor in Gartner Hype Cycle for Digital
Commerce, 2020
33
AppDirect, the leading subscription commerce platform company, announced that it has been recognized as a Sample Vendor in
the Hype Cycle for Digital Commerce, 2020.In the Hype Cycle for Digital Commerce, 2020 report, Gartner named AppDirect as
a Sample Vendor in the Enterprise Marketplaces category. According to Gartner: "Enterprise marketplaces allow organizations to
shift their business model from linear digital commerce where they sell directly to end customers to a platform business where
they facilitate transactions between sellers and buyers. When done right, organizations can enrich product offerings, reduce
selling or procurement costs, test new items or categories before adding them to the product catalog, and improve the customer
experience by making the process more transparent and efficient."The AppDirect subscription commerce platform enables
businesses to sell any product, through any channel, on any device. With AppDirect, companies can innovate faster and accelerate
time to market while reducing the complexity of growing and managing a recurring revenue business.
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AppDirect is Named to the 2020 Forbes Cloud 100
34
AppDirect has been named to the Forbes 2020 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in
partnership with Bessemer Venture Partners and Salesforce Ventures.As part of the rigorous selection process for the Forbes 2020 Cloud 100, Bessemer Venture
Partners received submissions from hundreds of cloud startups. The Cloud 100 Judging Panel, made up of public cloud company CEOs, reviewed the data to select,
score, and rank the top 100 private cloud companies from all over the world. The evaluation process involved ranking companies across four factors: market
leadership (35%), estimated valuation (30%), operating metrics (20%), and people & culture (15%).The Cloud 100 and the 20 Rising Stars companies are publicly
recognized at this year’s first-ever virtual Cloud 100 with memorable discussions from top cloud CEOs at thecloud100.com on September 16th from 9:00am PT -
12:00pm PT hosted by Bessemer Venture Partners, Salesforce Ventures, and Forbes. A special thank you to our virtual event sponsors Amazon Web Services
(AWS), Bank of America, Cooley, FuelxMcKinsey, Goldman Sachs, J.P. Morgan, Morgan Stanley, Nasdaq, Qatalyst Partners, Silicon Valley Bank, Simon-Kucher
& Partners, and WisdomTree.Bessemer Venture Partners is the world's most experienced early-stage venture capital firm. With a portfolio of more than 200
companies, Bessemer helps visionary entrepreneurs lay strong foundations to create companies that matter, and supports them through every stage of their growth.
The firm has backed more than 120 IPOs, including Pinterest, Shopify, Yelp, LinkedIn, Skype, LifeLock, Twilio, SendGrid, PagerDuty, DocuSign, Wix, and
MindBody. Bessemer's 15 partners operate from offices in Silicon Valley, San Francisco, New York City, Boston, Israel, and India.
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Automation Anywhere Awarded 2020 Pandemic Tech Innovation Award
35
Automation Anywhere, Inc., a global leader in Robotic Process Automation (RPA), announced that its intelligent automation platform, Enterprise A2019 has been
recognized by TMC, a global, integrated media company, and its TMC Labs product review division, as a 2020 Pandemic Tech Innovation Award winner.
Automation AnywhereTM Enterprise A2019 is the industry’s first and only web-based, cloud-native intelligent automation platform combining RPA, AI, machine
learning and analytics right out of the box, to help organizations rapidly start and scale their process automation journey. In response to the COVID-19 pandemic,
Automation Anywhere introduced Cloud Starter Packs, as part of Enterprise A2019 – an all-inclusive offering with transparent online pricing that simplifies how
customers can easily purchase cloud-based RPA with a few clicks and a credit card. The SaaS packages deliver faster time-to-value and reduced total
cost-of-ownership (TCO) for organizations to overcome pandemic-related disruptions. The Pandemic Tech Innovation Awards recognize hardware, software,
devices/peripherals, applications and services that help society and business function effectively in the face of challenges caused by pandemics.Automation
Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with software bots – digital
workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience and more engaged employees. The
company offers the industry leading web-based and cloud-native intelligent automation platform combining RPA, artificial intelligence, machine learning and
analytics right out of the box, to help organizations rapidly start and scale their process automation journey. Its Bot Store is the world's first and largest marketplace
with more than 1,000 pre-built, intelligent automation solutions.
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Automation Anywhere’s Industry-Leading Partner Ecosystem
Recognized in 2020 CRN Cloud Partner Program Guide
36
Automation Anywhere, Inc., a global leader in Robotic Process Automation (RPA), announced that CRN®, a brand of The Channel Company, has named
Automation AnywhereTM in its 2020 Cloud Partner Program Guide. This annual list identifies industry-leading cloud technology vendors with innovative
partner programs that empower and accelerate the growth of solution providers’ cloud initiatives. Automation Anywhere’s partner ecosystem has over 2,000
partners worldwide that include technology, business and training partners which have helped customers accelerate their journey to the cloud. Automation
Anywhere’s customers include the world's largest enterprises and governments in virtually every industry including 85% of the top banks and ﬁnancial
institutions, 90% of the top healthcare institutions, 85% of the top technology companies, and 80% of the top telecom companies., partners are playing an
imperative role for organizations looking to increase business resiliency during COVID-19 to maintain stability as they advance to the cloud’s scalable and
flexible environment. Automation Anywhere Enterprise A2019 is the industry’s first and only web-based, cloud-native intelligent automation platform
combining RPA, AI, machine learning and analytics right out of the box, to help organizations rapidly start and scale their process automation journey. In
response to the COVID-19 pandemic, Automation Anywhere introduced Cloud Starter Packs, as part of Enterprise A2019 – an all-inclusive offering with
transparent online pricing that simplifies how customers can easily purchase cloud-based RPA with a few clicks and a credit card. The SaaS packages deliver
faster time-to-value and reduced total cost-of-ownership (TCO) for organizations to overcome pandemic-related disruptions.
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Industry Recognizes BMC for Intelligent Automation Innovations
37
BMC, a global leader in IT solutions for the Autonomous Digital Enterprise, announced multiple industry awards and analyst recognition. Enterprise Management Associates (EMA) scored BMC at
the top of the charts for Business Impact and Business Alignment use-case categories in EMA’s recent AIOps Radar report. Through the AI Breakthrough Award program, BMC was awarded the “Best
Chatbot Solution” for its BMC Helix Chatbot product, and the SaaS Awards program named the BMC Helix solution as the “Best SaaS for Ticketing or Event Management.” These rankings and awards
reflect BMC’s industry-leading innovation efforts to provide compelling intelligent automation capabilities across the BMC Helix and BMC AMI portfolios. According to the EMA AIOps Radar
report, BMC “offers a rich variety of automation options that are well evolved, well integrated, and central to its vision of the Autonomous Digital Enterprise.” BMC was recognized in the following
Use-Case Perspectives:
• Business Impact and IT-to-Business Alignment: BMC was named a Value Leader based on its rich architecture and delivered benefits: “improved end-user and customer experience, better
alignment of IT service and business service performance, improved business performance in terms of revenue and business process efficiency, and accelerated capabilities for digital transformation.”
• Change Impact and Capacity Optimization: BMC scored very highly in its core architectural and functional strengths driven in part by its unique strengths in capacity planning and optimization:
“more efficient use of infrastructure capacity and hybrid cloud resources, improved efficiencies in managing change, optimized capacity for service delivery, better correlations between change and
performance, and faster time to deliver new IT services.”
• Incident, Performance and Availability Management: BMC was named a Strong Value, as the report highlights that “BMC’s suites can support AI/ML-driven triage across a wide range of
environments spanning the full application infrastructure including hybrid and public cloud, and endpoints. In addition, BMC offers unique strengths in managing mainframe-based applications that
set the vendor apart from all others in this radar thanks to its acquisition of Compuware in the spring of 2020 and its capabilities for Automated Mainframe Intelligence (AMI).”
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SoftwareReviews Names Cherwell Software 2020 IT Service Management
Emotional Footprint Champion
38
Cherwell Software, a global leader in enterprise and digital service management solutions, announced that SoftwareReviews, a division
of world-class IT research and advisory firm Info-Tech Research Group Inc., has ranked the Cherwell® Service Management tool a
“champion” and highest on the value index in the Information Technology (IT) Service Management (ITSM) in its 2020 ITSM Emotional
Footprint Awards.SoftwareReviews is a division of Info-Tech Research Group Inc., a world-class IT research and advisory firm
established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise
and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business
professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and
purchasing enterprise software.“We are very honored to be named as a Champion in the Emotional Footprint Awards, especially highest
on the value index, saidVice President of Product Marketing at Cherwell. “We work hard to continuously enhance our no-code platform
and bring our customers unprecedented flexibility. It’s so critical to understand that we’re not only delivering a valuable product, but a
reliable and respectful customer experience as well. Our relationships matter most.”
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Confluent’s Ranking Leaped from Tenth to Sixth in the 2020 Forbes
Cloud 100
39
Confluent, Inc., the event streaming platform pioneer, has been named to the Forbes 2020 Cloud 100, the definitive ranking of the top 100 private
cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures. As part of the rigorous
selection process for the Forbes 2020 Cloud 100, Bessemer Venture Partners received submissions from hundreds of cloud startups. The Cloud 100
Judging Panel, made up of public cloud company CEOs, reviewed the data to select, score, and rank the top 100 private cloud companies from all
over the world. The evaluation process involved ranking companies across four factors: market leadership (35%), estimated valuation (30%),
operating metrics (20%), and people & culture (15%).The Forbes 2020 Cloud 100 and 20 Rising Stars lists are published online at
www.forbes.com/cloud100 and will appear in the September 2020 issue of Forbes magazine. The Cloud 100 and the 20 Rising Stars companies
are publicly recognized at this year’s first-ever virtual Cloud 100 with memorable discussions from top cloud CEOs at thecloud100.com on
September 16th from 9:00am PT - 12:00pm PT hosted by Bessemer Venture Partners, Salesforce Ventures, and Forbes. A special thank you to our
virtual event sponsors Amazon Web Services (AWS), Bank of America, Cooley, FuelxMcKinsey, Goldman Sachs, J.P. Morgan, Morgan Stanley,
Nasdaq, Qatalyst Partners, Silicon Valley Bank, Simon-Kucher & Partners, and WisdomTree.
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Dynatrace earns top position in ISG Provider Lens™ Cloud-Native
Observability Solutions Quadrant
40
Software intelligence company Dynatrace announced it has been named the Leader in the 2020 ISG Provider Lens™
Cloud–Native Container Services Report for the U.S. ISG analysts positioned Dynatrace highest for portfolio attractiveness
and competitive strength in the report’s Cloud-Native Observability Solutions Quadrant.The report highlights Dynatrace’s
strengths, including its comprehensive functionality and deep understanding of enterprises’ cloud native needs. According to
the report, “Dynatrace’s software has a comprehensive set of functionalities that can help enterprises better understand the
performance of cloud–native and legacy applications. The company has invested significantly in providing a
single–pane–of–glass experience ― to help enterprises go from seeing a problem to understanding where it came from –
connecting application workloads, infrastructure, and digital experience, in ways that few other players in the market can
offer.”
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Nintex Receives 2020 Tech Cares Award for its COVID-19 Customer
Response
41
Nintex, the global standard for process management and automation, announced that TrustRadius has recognized the company's efforts to support Nintex customers and partners during
COVID-19, with a 2020 Tech Cares Award. This award celebrates software vendors that have gone above and beyond to provide their communities, clients and front-line workers with valuable
resources and critical support during the pandemic.Beginning in March 2020, Nintex quickly rolled-out no cost training and certification programs, free process and workflow templates, and
coaching services to help organizations digitally transform faster, create and shift processes, and automate work. Nintex business continuity resources for COVID-19 include:
Instructor-led training
Nintex offered free instructor-led training through the end of August 2020 to support customers needing to quickly ramp up automation. Over the past six months, Nintex has seen nearly
10,000 classroom enrollments, resulting in more than 1,520 new certifications attained. Following the success of the training promotion, Nintex introduced a new affordable subscription-based
training program, which offers the entire catalog of Practitioner and Expert-level on-demand courses, enrollment in any live virtual class, and access to all certifications.
COVID-19 solution accelerators
Nintex created and released more than 20 COVID-19 related templates, from process maps to workflows, in the Nintex Process Accelerator Gallery, which have been download more than
1,200 times. The process accelerator templates can be leveraged by organizations to rapidly automate a broad range of business processes with the Nintex Process Platform.
Coaching initiative
Nintex launched a coaching initiative which provides customers access to experts who help them apply Nintex Forms, Nintex Workflow, Nintex Promapp®, Nintex RPA, Nintex Sign®
powered by Adobe Sign, and more to their business processes. The program has resulted in nearly 100 coaching engagements to support COVID-19 related solutions across the U.S. public
sector, financial services, and more.
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Innovative Use of FICO Decision Management Technology Sees World’s
Biggest Bank Win Prestigious Award
42
Industrial and Commercial Bank of China (ICBC), the world’s biggest bank and issuer of credit cards, has seen its innovative and extensive use of FICO
decision management technology recognized with the Credit Risk Technology Implementation of the Year Award from The Asian Banker.The award
from Asian Banker is one of the most prestigious in the financial services industry for Asia-Pacific and acknowledges the bank’s industry leadership in
the field of risk control.As of the end of June 2020, ICBC has issued more than 160 million credit cards and served more than 100 million customers,
maintaining its position as the world’s largest credit card issuing bank with the largest number of customers. The bank has over 8 million corporate
customers and 650 million consumer customers worldwide.One of ICBC’s stated aims is to build "China's No. 1 Credit Card Brand". After launching
FICO® Blaze Advisor® decision rules management system, the bank successfully applied the technology to multiple decision-making areas of the
credit card center and established a comprehensive intelligent risk control system.To deliver on the demand for agile deployment of decision
management across the business, ICBC Credit Card Center worked closely with FICO’s experts to establish a team to manage the rapid handling of
production problems. ICBC also adjusted the development process and innovated a set of efficient working models to promote rapid strategy
development as they saw responsive, high-speed iteration and continuous learning as key to gaining an edge on the competition.
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FICO Named Cyber Risk Quantification Category Leader for Second
Year Running
43
Global analytics and technology provider FICO has just been named a category leader for the second year running in the new Chartis Research report - Cyber Risk
Quantification Solutions, 2020: Market Update and Vendor Landscape.Chartis Research is the leading provider of research and analysis on the global market for risk
technology. Its new report reviews the market for cyber risk solutions and explores major trends and developments, including an assessment of the vendor landscape – in which
FICO has been a category leader for the past two years running.The FICO® Cyber Risk Score is the only predictive cyber security assessment with a data-driven, empirical,
analytic score, leveraging the latest in AI and machine learning techniques. The score is based on billions of cyber risk indicators that are monitored at Internet scale. It relies
on machine learning to interpret the network hygiene practices of thousands of previously breached organizations and form predictors that amplify the signals associated with
risk of data loss.Cyber risk quantification is a vital part of any third-party risk management program, and organizations can apply the FICO® Cyber Risk score to an unlimited
number of partners and suppliers, to effectively analyze and control cyber risks presented to their company, data, operations and finances, by organizations other than their
own.Chartis evaluates the landscape for solutions and vendors through the development of its RiskTech Quadrant®, a proprietary methodology developed specifically for the
risk technology marketplace. It considers the product and technology capability of vendors, as well as their organizational capabilities. Chartis uses two distinct categories to
evaluate vendors. Firstly – ‘completeness of offering’, which evaluates the breadth and depth of functionality a vendor possesses, along with infrastructure, analytics and
reporting capability. Secondly – ‘market potential’, which evaluates a range of categories such as market penetration, brand reputation, innovation and implementation and
support. FICO scored well in both categories, resulting in its category leader position on the quadrant.
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FICO Origination Solution Named Best in Class Leader by Aite Group
44
Aite Group has named FICO’s Loan Origination Solution as a Best in Class Leader for Retail Loan Origination Solutions (RLOS) and the overall
rankings leader against 13 other scored vendors. In its comprehensive vendor analysis report, “Aite Matrix: Transforming Consumer Lending Through
Loan Origination Systems,” Aite Group explains how FICO’s robust, flexible modular-based approach to loan origination can fill the individual needs
of a wide range of lenders and service providers globally. Larger businesses can quickly deploy FICO’s Loan Origination Solution using one of the
platform’s many out-of-the-box configuration templates, which can be easily customized to suit each company’s individual needs. For smaller lenders
and service providers, FICO offers scorecards and modeling built on its decades of scoring and analytics experience. In both cases, FICO’s loan
origination solution is tailored for businesses that do not have in-house resources to perform these tasks or do not want to use up precious IT resources
to do so.With FICO, not only do lenders and service providers benefit from a modular origination solution that enables world class analytics such as
real time counter offer optimization, pricing optimization in credit card, auto, and personal loan lending, but they can also take advantage of adjacent
solutions in the marketing pre-screen or campaign management, omni-channel communications, application fraud detection, and collections, as well as
pre-built interfaces to key data vendors. In total this gives clients a complete set of controls across the entire loan lifecycle, better positioning them to
weather this storm.
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LiquidPlanner Named Leader in G2 Fall Report for Project Management
and Resource Management
45
LiquidPlanner has been recognized as a leader in G2 Crowd’s Fall 2020 Grid Report for both the Project Management and
Resource Management categories. G2, the world’s largest tech marketplace, uses crowdsourced wisdom in the form of peer
reviews, social data, and more to identify true leaders in a variety of software and service segments. To be placed in the Leader
Quadrant, LiquidPlanner met the ten requirements for Project Management and five requirements for Resource Management,
plus received high remarks for customer satisfaction and market presence. Something we’re very proud of.LiquidPlanner
gives teams a better way to plan and execute work. Teams at more than 2,000 organizations use our online project
management and scheduling technology to focus on the work that matters, make data-informed decisions, and deliver projects
on time. Founded in 2006, LiquidPlanner is privately held and headquartered in Seattle.
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Mobile Labs Named A 2020 Best And Brightest Companies To Work
For®
46
Mobile Labs, a leading provider of mobile device clouds to Global 2000 mobile developers and testers, announced that it has been named
one of the Summer 2020 Best and Brightest Companies to Work For® in the Nation.Mobile Labs was also honored as a 2019 winner in
the Best and Brightest Companies to Work For competition, in addition to being a two-time winner in the Atlanta’s Best and Brightest
Companies to Work For® program.Mobile Labs achieved its second win in the national program based on a survey completed by Mobile
Labs employees in the spring of 2020. Per the survey results, Mobile Labs continues to excel in providing competitive benefits and
flexible work schedules for employees for an improved work/life balance. Employees also gave high marks to the vision of the
organization’s leadership team, including its open, collaborative environment that embraces innovation across all departments.The Best
and Brightest Companies to Work For competition identifies and honors organizations that display a commitment to excellence in
operations and employee enrichment that lead to increased productivity and financial performance. This competition scores potential
winners based on regional data of company performance and a set standard across the nation. This national program celebrates those
companies that are making better business, creating richer lives and building a stronger community as a whole.
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IT Shades Publishes September Edition 2020 T-Bytes on Agile & AI Operations

IT Shades Publishes September Edition 2020 T-Bytes on Agile & AI Operations

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IT Shades Publishes September Edition 2020 T-Bytes on Agile & AI Operations