The race for enterprise business process digitalization is raging. IT is often left behind as enterprise budgets for innovation are shifting towards business teams. During this session, we will present the challenges and our field-tested approaches to catch-up and how to take this opportunity to create new app factories. All the while using low-code and RPA platforms. You will discover how to capture business demands, and create an operating model for your IT department to stay in control of the applications being deployed, while bringing value at speed.

1. Creative tech for Better Change
1
FROM BUSINESS AUTOMATION
TO CONTINUOUS VALUE-DRIVEN
INNOVATION
Arnaud Delcroix & Stefan Lodewijckx - October 2021
and presents
How to use modern development platforms to transform your enterprise

2. 2
1. Problem statement - why do anything ?
2. Our Vision
3. The approach
4. How to realize
5. Some examples
6. Conclusion
Agenda

3. 3
3
why do anything ?
Problem statement
1

4. 4
In today's world, companies are facing constant
challenges.
Digital Transformation is pushing to modernise their
processes, consolidate their legacy applications, and move
the the cloud for more and more services.
While doing that, they are still expected to be efficient,
more customer-minded, and even make cost savings.
This trends accelerated again due to the pandemic impact
Context

5. 5
Engage in
Business Automation
Fact 1
45% of current paid activities can be
automated by today’s technology, an
equivalent of $2 trillion in total annual
wages.
72% of decision-makers say AI will enable
humans to focus on more meaningful work.
Fact 2
Fact 3 31% of businesses have fully automated at
least one function

6. 6
Business can now connect directly to vendors and
solution providers IT is bypassed
In parallel...
The IT department is now expected keep control of
● The delivery
● The quality
● The costs
● (Multi-cloud) Application Dependencies
● ...
Problem
Statement

7. 7
Our Vision
2

8. 8
Business Automation seeks to enhance agility, increase
efficiency, optimize employee productivity and upgrade
customer experience.
Is a concept incorporating technology and methodology to
build automated processes that were previously fully or in part
executed manually by human employees.
Relying on digital platforms and their tech ecosystem, business
automation leverage a new generation of enterprise-grade
software automation tools.
Business Automation

9. 9
Our Vision: Make use of existing framework and experiences
©Axelos
Modern Enterprise Service Management and Low-Code development platforms allow us to make use of the
best practices developed in the field of (IT) Service Management and apply them to new scopes on the
business.

10. 10
10
The approach
3

11. 11
Low
Code
Building an automation - factory
Value Creation
Idea’s
Services
Build
innovative
Apps and
solutions
Perform
Efficient Digital
processes and services
Combine Domain
knowhow and
Handson Business
Subject Matter
Expertise
With Business
Automation Platforms
& Solution providers
In a controlled
IT Environment
ESM
RPA

12. 12
Crawl - Walk - Run
Value
Creation
Build
Perform
Workforce transformation / Management of Change
Value assessment
Determining Roadmap based on
Value impact
&
Technical complexity
Ideation - Innovation

13. 13
13
How to realize
4

14. 14
What to expect, and how to prepare….
By 2025, 70% of new applications developed by enterprises will use
low-code or no-code technologies, up from less than 25% in 2020.
Gartner 2021
2025
2020

15. 15
“In Today’s era of volatility,
there is no other way but to
re-invent.
Jeff Bezos, Founder, Amazon
The only sustainable advantage you
can have over others is agility, that’s it.
Because nothing else is sustainable,
everything else you create, somebody
else will replicate.”

16. 16
The tools and platforms ?
Low-code is “simple” (marketing-wise)...
But don’t get fooled, low-code projects, even more when IT
and the business are both involved, are very complex.
Don’t start from scratch of you’ll never get there.
To succeed, you will need speed and agility.
So make use of the building blocks and tools that are
already provided on the market.
.

17. 17
The Analyst Point of view

18. 18
The platform choice
Try to adopt a single platform enterprise-wide.
Multiple platforms can work together, but it will inevitably lead to complexity, creation of new silos and financial
inefficiency.
Gartner 2021
Consider some key capabilities when choosing a Low-Code enterprise platform:
● High performance
● High availability and scalability
● Disaster recovery
● Service-level agreements (SLAs)
● Enterprise security
● Third party tool orchestration capabilities.
● Application usage monitoring
● Simplified application deployment.
● Front-end user experiences beyond web user
interface (UI) (Mobile-first, Omnichannel
interaction, “UI-less” experience)
● Complex business process automation and
management
● Event-driven architecture
● AI and Machine learning capabilities
● IOT Support

19. The Business
Automation
Operating
Model Implementation
dimension
Operational
dimension
Organizational
dimension
Strategic
dimension
IT and systems dimension
Demand generation and value dimension
illustrative

20. How it is all connected...
areas way beyond the processes
related to build and deploy
Business Automation. New tech
adoption, learning and benefit
realisation are a few examples.
The operating model covers
of the methodology is on the process of building
and deploying data enabled and automated
processes into production (the ”delivery model”).
And then on handling incidents and doing
updates on processes already in production.
The main focus
is both securing a solid and scalable
platform as well as governing the
main controls related to deploying
Business Automation.
The key responsibilities of IT
Strategic
dimension
Demand generation and value dimension
Implementation
dimension
Organizational
dimension
IT and systems dimension
Operational
dimension

21. Organizational
impact
management
Training &
awareness
Change
Management
CoE management
Data driven
decision making
Workforce
transformation & support
Opportunity
generation
Opportunity
assessment
Business
automation
re-usability
Implementation
prioritization
Benefit
realization
tracking
Business Automation Operating Model (detailed)
Business
automation project
management
Automation
configuration
Automation
implementation
Performance
monitoring &
scheduling
Technical
environment
support
Service desk
Change
management
Continuous
improvement
Business
Automation & IT
interlocking
Operational
vendor value
management
Value assessment & tracking
Preparation & implementation Operational excellence
IT and systems dimension
Automation
strategy
development &
maintenance
Automation
roadmap
management &
alignment
Portfolio &
planning
Innovation &
incubation
Strategic supplier
management
Strategy & sourcing
management

22. 22
A practical example:
Low-Code Factory operations
Improve
Realise Value
Build
Demand

23. 23
Improve
Realise Value
Build
Demand
CSI
Run Service & Support
Release
Test
Build
Plan
Value
assessment
Demand
Governance
IT
Low-Code Platform CoE
Low-Code initiative governance
Demand Review Board Architecture Review Board
Project Management
Approves Risk mgmt. Optimise .
SteerCo
Assess Validate
Release Management / Deployment Management
Demand Management
Operations
Workforce transformation & support
Capture
Select
Communicate
Report on value Identify opportunities
Manages
Plan
Report Risks
Project Scoping Communicate Organize
Track Release Management
Delivery/Build
Agile Showcases Tests Defect Mgmt.
Build
Deploy
Approves solution Design Best practices

24. 24
24
Examples
5

25. 25
Ongoing Low-code implementations
Dispatching application for transport related incidents on the road.
- Real time management of incidents & accidents
- Dispatching of supervisors and technicians on-site.
- Field technicians uses a tablet for documenting the resolution and the context of the incident.
- Pictures are taken on-site and used for follow-up.
Transport company
Benefits:
- Omni-channel, real time integration between the dispatching and the
field technician.
- Easy to use, 1 platform integrates many other systems to ensure
simplicity for end-user.
- Logging of all activities, Checklists, communication with third party
providers (vehicle towing, specialized mechanics, etc… )

26. 26
Ongoing Low-code implementations
Quote Management application:
- Available for customers and agents.
- Service Request Catalog UI, adapted to the specific business case.
- Gather Necessary data for the creation of the quote in a ‘Wizard’ like interface.
- Backend integration with SAP and pricing application to get prices, and execute calculations.
- In pre-defined cases, the user received the quote in near real-time (incl PDF).
- When needed approval is streamlined in the platform.
Road Construction company
Benefits:
- Automated creation of quotes for use in the ongoing business
processes.
- Service improvement “From days to minutes “, and a traceability that
was not possible before.

27. 27
Ongoing Low-code implementations
Health and safety application:
- Goal: improving the safety of industry workers operating dangerous machinery
- Checklist for post-incident review
- Proactive audits
- Reporting on recommendations, safety issues
- Publication of findings (Cross company workflow: legal, Intellectual property, etc…)
Manufacturing company
Investment fund follow-up:
- Goal: enforcing the “two-man rule” for high importance financial operations
- Checklisting of the constraints and follow-up activities. (Ensure completion)
- Two-man rule (enforce correctness)
- Reporting and traceability (enforce compliance)
Financial company

28. 28
Region Midtjylland:
Fully compliant Business
Automation-initiative
& 40-50.000
hours saved
The challenge
- Large and complex organisation with a number of local automation initiatives
- Rookie-mistakes repeated – no sharing of lessons learned
- No compliance or clear governance model
- Selecting a platform and defining a toolbox to cater to all local initiatives.
- Putting a centralized operating
Main benefits
- Fully compliant Business Automation-initiative scaled globally
- The organization has achieved a professional capability in automating processes, thanks to the
enterprise platform and operating model.
Hospital Group

29. 29
Conclusion
6

30. Devoteam Belgium is a partner or works* with the
following vendors for Low-Code/No-Code application
development.
Our partners for RPA
*

31. Clear vision &
ambition
Barriers for successful Business Automation
Clear vision &
ambition
IT on board
Business
Sponsor
Operating
Model
LEAN-Agile
collaboration
IT on board
Business
Sponsor
Clear vision &
ambition
Operating
Model
LEAN-Agile
collaboration
IT on board
Business
Sponsor
Clear vision &
ambition
Operating
Model
LEAN-Agile
collaboration
IT on board
Business
Sponsor
Clear vision &
ambition
Operating
Model
LEAN-Agile
collaboration
IT on board
Business
Sponsor
Clear vision &
ambition
Operating
Model
LEAN-Agile
collaboration
Confusion, no
transformational
impact
No scale
Slow pace,
operational risk
Ad hocracy/
Anarchy
Inertia,
slow learning
IT on board
Business
Sponsor
Clear vision &
ambition
Operating
Model
LEAN-Agile
collaboration
SUCCESS
Inspired by Knosters ‘model for managing complex change’
A number of factors needs simultaneous attention to make it work.
IT on board
Business
Sponsor
Operating
Model
LEAN-Agile
collaboration

32. Introducing Business
Automation into any complex
organization will to some
degree be disruptive
Main lessons learned from scaling
automation
❑ Align with / connect to vision or strategy to avoid ‘false starts’
❑ Develop methodologies and standards from the outset
❑ Involve risk & compliance people to accelerate
❑ Pipeline mgmt. is the new discipline and an ongoing activity
❑ Work on increasing awareness around the technology
❑ Upskill own employees – but get help from professionals
❑ BA can be applied across the enterprise (it is global)
❑ Speed is key – so is a solid framework
❑ Work with the basic patterns for good SW design
❑ Standardize and automate the infrastructure/maintenance part
❑ Agile methodologies should be applied. Can in turn boost
agility.
❑ Prepare to expand the toolbox (forever)
❑ Culture (mostly leadership culture) is the biggest bottleneck.

33. Thank you.
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