The document is a report summarizing the results of a survey of 725 Norwegian companies on IT outsourcing and in-house software development trends in Norway. Some key findings include: - Most Norwegian companies outsource IT services to nearby countries like Sweden, Denmark and other Nordic nations, with India and Eastern Europe also being popular destinations. - Cost savings is the primary driver for outsourcing while lack of control and communication challenges are key concerns. - Both outsourcing and in-house development face challenges retaining qualified staff and keeping up with changing technologies. - Most companies expect to either maintain or increase their future use of outsourcing over the next few years.

1. European IT Outsourcing Market Intelligence
European IT
Outsourcing
Intelligence 2012
Report: Norway
Prepared by IT Sourcing Europe Limited based on the results of the 3d
Annual Norwegian IT Outsourcing versus In-House Software
Development Research 2012

2. European IT Outsourcing Intelligence Report: Norway
2012
CONTENTS
ABOUT THE SURVEY .......................................................................................................................... 3
RESPONDENTS PROFILE ..................................................................................................................... 4
NORWEGIAN IT OUTSOURCING 2012: DESTINATIONS, TRENDS, CHALLENGES, PROBLEM SOLVING ... 6
CLIENT – VENDOR RELATIONSHIPS .................................................................................................. 11
OUTSOURCING COSTS & COST EFFECTIVENESS ................................................................................ 13
OUTSOURCING IMPRESSIONS .......................................................................................................... 14
IN-HOUSE SOFTWARE DEVELOPMENT TRENDS & CHALLENGES ....................................................... 16
FUTURE USE OF OUTSOURCING....................................................................................................... 18
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3. European IT Outsourcing Intelligence Report: Norway
2012
ABOUT THE SURVEY
The Norwegian IT Outsourcing versus In-House Software Development Survey 2012 was conducted
in September 2012, in the frames of the 3d Annual All-European IT Outsourcing research.
Survey goals:
 Explore factors that drive Norwegian companies to outsource their software development /
IT function(s) onshore, nearshore and/or offshore
 Identify key challenges of the outsourced and in-house software / web development
 Benchmark the current and future demands for IT outsourcing services across diverse
industries
 Benchmark the current and future demands for IT resources within Norway
 Find out which business model works best for the outsourced software development and
why
 Compare and contrast the actual incurred versus contracted costs of ITO services
 Explore the current level of satisfaction with ITO service providers and quality of delivered
software products/services
 Explore factors keeping Norwegian companies away from adopting IT Outsourcing
 Explore the key challenges and problem solving best practices adopted by Norwegian
companies that develop / manage their software solutions in-house.
The survey was available online and hosted by SurveyMonkey, the world’s leading provider of web-
based survey solutions. In order to reach as many Norwegian companies as possible, IT Sourcing
Europe used its own database of business contacts and sent out a survey invitation email to each
company’s decision maker(s) (C-level executives, IT Managers, Directors, Heads of Software
Development, etc).
Additionally, inbound marketing initiatives were launched in order to attract more companies to
participate in the survey. In the frames of this initiative, the following steps were taken:
 Online press releases and survey announcements distribution;
 Survey localization and optimization in social media such as LinkedIn, XING, Facebook,
Twitter, Word Press
Number of survey participants – 725 Norwegian companies, of which 290 were IT / software
development outsourcing companies and 435 – companies developing their IT solutions internally.
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4. European IT Outsourcing Intelligence Report: Norway
2012
RESPONDENTS PROFILE
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5. European IT Outsourcing Intelligence Report: Norway
2012
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6. European IT Outsourcing Intelligence Report: Norway
2012
NORWEGIAN IT OUTSOURCING 2012: DESTINATIONS, TRENDS, CHALLENGES,
PROBLEM SOLVING
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7. European IT Outsourcing Intelligence Report: Norway
2012
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8. European IT Outsourcing Intelligence Report: Norway
2012
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2012
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10. European IT Outsourcing Intelligence Report: Norway
2012
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11. European IT Outsourcing Intelligence Report: Norway
2012
CLIENT – VENDOR RELATIONSHIPS
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12. European IT Outsourcing Intelligence Report: Norway
2012
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13. European IT Outsourcing Intelligence Report: Norway
2012
OUTSOURCING COSTS & COST EFFECTIVENESS
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14. European IT Outsourcing Intelligence Report: Norway
2012
OUTSOURCING IMPRESSIONS
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15. European IT Outsourcing Intelligence Report: Norway
2012
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16. European IT Outsourcing Intelligence Report: Norway
2012
IN-HOUSE SOFTWARE DEVELOPMENT TRENDS & CHALLENGES
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17. European IT Outsourcing Intelligence Report: Norway
2012
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18. European IT Outsourcing Intelligence Report: Norway
2012
FUTURE USE OF OUTSOURCING
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19. European IT Outsourcing Intelligence Report: Norway
2012
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20. European IT Outsourcing Intelligence Report: Norway
2012
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2012
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2012
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23. European IT Outsourcing Intelligence Report: Norway
2012
About IT Sourcing Europe
IT Sourcing Europe is a UK-based market intelligence company specialized in the European IT
Outsourcing market research and consultancy.
IT Sourcing Europe provides:
 Top quality quantitative and qualitative ITO market research and fieldwork services
 Evaluation of Central and Eastern Europe's ITO services providers and their factual
capabilities to deliver innovative technological solutions on time and on budget
 Free consulting services for European companies planning to outsource IT / software
development functions and / or change their current ITO strategy / engagement
 Ad-Hoc ITO strategy development and full-cycle support
Our Contacts:
The Meridian, 4 Copthall House, Station Square
Coventry, West Midlands,
CV1 2FL United Kingdom
Email: info(at)itsourcing-europe.com
Tel.: +44(0)2476992505
Web: www.itsourcing-europe.com
Registration at the UK Companies House: 07217899
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You are free to use, share and/or remix any part of this work as long as you attribute it to IT
Sourcing Europe.
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