One page business case on the value of real time collaboration with high level description of case studies supporting travel reduction, employee engagement, customer satisfaction, and increased sales

1. Business Case for Real Time Collaboration
ROI case study landscape
1
Less travel
Process Imp.
Faster comms.
Reduced absence
Intangible
Profit/
Revenue
Operational
Savings
Celina Insurance.
245 employees handling $65 million in premiums before
social collaboration to 170 employees producing $110
million in premiums since the change.
Source: IBM
Virgin Media.
Flexible Working Pilot with
Cisco WebEx & WebEx
Social
→ Employee engagement
scores jumped six
points. Largest jump
ever recorded.
Source: Thomson Reuters
& Elisa Nardi, Chief People
Officer (Virgin Media)
Virgin Media.
Workplace Transformation
Program.
WebEx deployment to 5,000
knowledge workers reduced
T&E expense 20% YOY
Source: Colin Miles, Director of
IT Services (Virgin Media)
Reduced Travel Expense
Faster Info Search
Faster People Search
Peer-Peer Support
Reduced Email
Faster time to market
Innovation
Customer Satisfaction
Higher Productivity
Increased Sales
Nationwide
Cisco Video Collaboration
→ Boosted mortgage sales
performance by 66 percent
→ Improved customer net
satisfaction by 70 percent
→ Cut costs of sales by 66
percent
Source: Cisco & Nationwide
Building Society
Faster time to market
Innovation
Customer Satisfaction
Higher Productivity