QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
Kirklees Visioning Proposal V2
1. Vision into reality MIS Internet School C School A School B School D HR Finance Police Library LA Business Process Automation Platform Multiple services combined as a single business process
13. Managed ICT service Bricks and mortar led view Learning led/ICT enabled view Networked environment Teacher toolkits “ Tin on desks” ICT bolted on ICT to automate ICT in with curtains Value add “ smart” building Smart cards etc e-procurement “ intelligent” learning environment Big picture thinking – regen./shared services 1:1 ICT integral to new business Cost displacement BSF – delivery or transformation?
14. Where is school? BSF is challenging traditional models of what a school is and how it fits within the fabric of a community VIRTUAL PHYSICAL Modernise processes School as enabler for regeneration new “business of education” Fusion of physical and virtual space Personalised learner is central Industrial strength ICT Platform for transformation Radical change to model.
15. Demand for new types of places, new ways of working Changing workplace strategies FUTURE Network of locations Short term lease, pay-as-you-go Alliances/ shared /hired space Varied internal and temporary brand expression Flexibility, connecting people, implementation speed Operating across virtual and physical space PAST Location specific Owning space or long term lease Highly territorial space Strong physical branding Formal structured interaction Physical space and mobile technology
16. Is the same revolution occurring in education?
17. Or is the future still going to be about traditional learning settings?
56. Building the Vision Plan by way of Themes SfC key area Proposed definition For consideration Educational outcomes – within the school day An explanation of the secondary estate as it is currently configured. Local context and key challenges. Where do you want to be? Educational outcomes –beyond the school day Choice, diversity and access the need for reorganisation in order to ensure a better match between the need for places, parental preference and supply of places Robust challenge clear processes for identifying, supporting and challenging underperforming schools that are aligned with national programmes such as School Improvement Partners and the National Secondary Strategy Personalised learning flexible approaches to learning that meet the individual needs of learners 14-19 Every Child Matters SEN how the proposals will improve support for children with special educational needs Change management Workforce remodelling, staff readiness programmes to implement new policies and teaching and learning practices
64. Moving to smart processes Process Islands Connected Processes Manual Smart Processes
65. Group Activity: Connected Citizen Objectives: identifying services and points of connections Small teams (4-5) Starting with the citizen at the centre, consider the following dimensions Services and capabilities Relationships and interactions Technology requirements Expand on each dimension
The envisioning process brings together a range of BSF stakeholders in a collaborative , open, dynamic and enjoyable environment to establish foundation and vision for ICT enabled educational transformation. Purpose: Stretch the thinking and stimulate debate, Show the ‘art of the possible’ and best practice Develop and or validate inspirational, robust near and future visions grounded in the constraints of the local authority Identify and document drivers for change Rethink and refine requirements Why is it important? Develop a vision and requirements based on stakeholders consensus and collaborate thinking Engage BSF stakeholders Understand the potential impact ICT in local context Mitigate risk