Presented by Dave Favelle, Consulting Director Lucid IT & UXC Consulting in May 2011

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The Cloud Opportunity: Building on your
Investment in Best Practices
David Favelle: Consulting Director Lucid IT & UXC Consulting

2. Click to edit Master title style
Agenda
1. Characteristics of Cloud
2. Business Process and Service Catalogue context
3. Our best practice efforts to date
4. AGIMO Cloud Strategy
5. Frameworks for managing Cloud
6. Summary & Takeaways

3. Click to editUXC: Your Local
Master title style Alternative
*Source: Gartner IT Services Asia/Pacific Market Share May 2010

4. Click to edit Master title style we
Why are here?

5. Business/buyer perspective on Cloud…
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Speed
Agility
Economics
Choice
“Faster, cheaper & good enough”

6. Implications
Click to edit Master title style for IT?
Proliferation
Hybridisation
Distribution
Expectations
Inevitable near term IT Transformation

7. Where does
Click to edit Master title style Cloud fit?
Business Services/Processes
Integrated IT Services
IT Service
IT Service Assets: Capabilities & Resources Cloud
Processes People Software Assets
Opportunities
Skills & Knowledge Hardware Assets
Structure
Network Assets
Culture
Management Tools

8. Click to edit MasterCategories Vs Cloud Options
IT Service title style
Service Type “New” Options
Integrated IT Services BPO, Integrated SaaS, ITaaS, Transition of infrastructure to IaaS
Line of Business Applications SaaS, Transition Infrastructure to IaaS
Corporate Applications SaaS, Transition to IaaS
Application Hosting Service IaaS: Virtual SAN Storage, VM Servers, VM DB, VDC
Personal Workforce Technologies Virtual Desktop, BYOC, Office365, GoogleApps. OracleCloudOffice
Shared Workforce Technology SaaS Voice, Video, Meeting
Email & Workforce Collaboration SaaS, Transition infrastructure to IaaS, Integrated Social Media
Business Consulting SaaS and IaaS for Proof of Concept
Project Delivery Services IaaS for Dev, Test and Production

9. Click to edit Masterknow some
We title style things…
• Business will always need specialist technology help
– Requirements & target architecture
– No substitute for knowing the business and their stakeholders
• We are part of a system including:
– Customers, business, technologies and suppliers...
– Processes, tools and skills need to be re-shaped
• Our system is being disrupted but we know enough to:
– Build a model to embrace the opportunity
– To buy well and integrate
– To build controls to drive down risk and drive up value
– Manage the blend of on-premises and Cloud service

10. Click to edit Master title stylejourney
Best practices so far ….
TOGAF 8/9
Common Glossary (updated)
Models Guides
Refresh underway In Development Updated 2007 Updated 2007
Portfolio,
Programme
and Project Gateway® M_o_R®
Portfolio, Office
ITIL 3.1, ISO20000….
Programme and
P3O, PRINCE2,MSP
(P3O)
Project
Management In Development
Maturity Model Portfolio Guide
(P3M3)
CMM, AGILE Updated 2007
MSP (programme)
PRINCE2™
Refresh underway
Maturity Model
PRINCE2™ (project)
(P2MM)
COBIT 4/5

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AGIMO Strategy Highlights
• The Australian Government and its agencies may
choose cloud based services if they demonstrate value
for money and adequate security.
• Use the Aus Government Architecture Framework
– A light touch is suggested on this one
– Lead with Business Reference Model
• Good guidance on CAPEX to OPEX funding change
– Variable cost models need different controls
• Good guidance on likely impact on workforce skill requirements
• Benefits, risks and opportunities are well described
• Enabling, Public Cloud and Private & Community Cloud work streams have
clear definition, structures and target outcomes

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Work Stream Initiatives
• CLIC
– Broad government representation and industry consultation
• Cloud Governance Framework
– Certification programme becomes important as offerings proliferate
– Include Green, Security, Continuity and Service Management
credentials and watch out for the specification of location
• Panels
– Not sure if the mechanism will keep up…
• PoCs and Pilots
– Best way to learn: Cost effective innovation
• Community or G-Clouds
– Gives a nice blend of efficiency and control
– Should government or private industry do this?

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AGIMO Roadmap

14. Click to edit Master title style drive IT Capabilities
Cloud Concerns will
The Obvious: Not so obvious:
• Data Security • End to end service levels
• Identity and Access • Technical Integration
• Continuity • Data migration
• Performance • Information management
• Service Model Integration
• Cost control
• Architecture governance
• Testing
Some can be dealt with using contractual controls
Some will require new IT capabilities …

15. IT Service Lifecycle Framework: A model for a hybrid portfolio
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Business DEMAND Drives SUPPLY of IT Services Through Executed across Governed by
Processes IT Functions Controls
Programmes & Projects
Strategise & Plan Board & Business
Strategy Committees
Strategy & Architecture
Business Engagement
New IT Services
Capabilities Strategy
(WHAT) CIO
IT Service Pipeline
Technology
Change
Service, Asset & Process Owners
& Sourcing
the IT Strategy
IT Process Framework
Strategy
Embedded Process Controls
Corporate & Line of Business
Business (HOW) Committee
Govern Services & Lifecycle
Strategy & Governance
Plan Service
IT Service Portfolio
Engage Business
Portfolio & Portfolio IT Exec
Investment
Design & Development
Requirements
IT Portfolio
Define & Build Management
Committee
IT Service Catalogue
Service
Operations PMO
Changes
Transition
Run IT Services
the
Operate & Support
Management
Business Committee
Operations
Assure &
Optimise
Operational
Alignment SMO
Business and IT Services

16. IT Process Framework
Engage Click to edit Master title Strategise & Plan
style Govern Manage IT
Manage
Business Services & IT
Business
Service Strategy Generation Technology Strategy Generation Lifecycle Business
Operations
Business Innovation & Consulting
Service Portfolio Management Asset Portfolio Management
IT Financial Management
Project Portfolio
Assurance
Business Strategy
Demand Management
Investment Management Architecture Management
Define & Build
Analyse Requirements Evaluate Options Design Build
Project / Program Management
Service Portfolio
Assurance
Transition
Performance Management
Workforce Management
Transition Change Knowledge
Planning Management Management
Business
Release & Deployment Service Configuration
Management Testing Management
Business Relationship Management
Service Lifecycle
Assurance
Service Level Management
Operate & Support
Event Operations Facilities Application Infrastructure
Sourcing & Supplier Management
Management Management Management Management Management
Governance Management
Request Incident Access Problem
Fulfilment Management Management Management
Manage Risk &
Compliance
Assure & Optimise
Service Catalogue Availability Capacity IT Service Continuity Security
Management Management Management Management Management
16

17. IT Process Framework: Pre Cloud Heatmap
Engage Click to edit Master title Strategise & Plan
style Govern Manage IT
Manage
Business Services & IT
Business
Service Strategy Generation Technology Strategy Generation Lifecycle Business
Operations
Business Innovation & Consulting
Service Portfolio Management Asset Portfolio Management
IT Financial Management
Project Portfolio
Assurance
Business Strategy
Demand Management
Investment Management Architecture Management
Define & Build
Analyse Requirements Evaluate Options Design Build
Project / Program Management
Service Portfolio
Assurance
Transition
Performance Management
Workforce Management
Transition Change Knowledge
Planning Management Management
Business
Release & Deployment Service Configuration
Management Testing Management
Business Relationship Management
Service Lifecycle
Assurance
Service Level Management
Operate & Support
Event Operations Facilities Application Infrastructure
Sourcing & Supplier Management
Management Management Management Management Management
Governance Management
Request Incident Access Problem
Fulfilment Management Management Management
Manage Risk &
Compliance
Assure & Optimise
Service Catalogue Availability Capacity IT Service Continuity Security
Management Management Management Management Management
17

18. The New “Hot Areas”
Engage Click to edit Master title Strategise & Plan
style Govern Manage IT
Manage
Business Services & IT
Business
Service Strategy Generation Technology Strategy Generation Lifecycle Business
Operations
Business Innovation & Consulting
Service Portfolio Management Asset Portfolio Management
IT Financial Management
Project Portfolio
Assurance
Business Strategy
Demand Management
Investment Management Architecture Management
Define & Build
Analyse Requirements Evaluate Options Design Build
Project / Program Management
Service Portfolio
Assurance
Transition
Performance Management
Workforce Management
Transition Change Knowledge
Planning Management Management
Business
Release & Deployment Service Configuration
Management Testing Management
Business Relationship Management
Service Lifecycle
Assurance
Service Level Management
Operate & Support
Event Operations Facilities Application Infrastructure
Sourcing & Supplier Management
Management Management Management Management Management
Governance Management
Request Incident Access Problem
Fulfilment Management Management Management
Manage Risk &
Compliance
Assure & Optimise
Service Catalogue Availability Capacity IT Service Continuity Security
Management Management Management Management Management
18

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Cloud Adoption Roadmap
External
• Business case • IaaS • Deliver projects
• Projects portfolio • SaaS • Review benefits
• Business drivers • Governance approach • PaaS • Assess emerging
• Constraints, risks • Integration technologies
• Objectives, policy • Transition • Revise & shape
3. Prepare
Cloud
2. Create Programme
1. Cloud 5. Initiate 6. Govern
Cloud
Strategy Blueprint Programme Programme
4. Review IT
Readiness
Internal
• Services & Assets Review • Org Alignment
• Impact assessment • Processes
• Architectural blueprint • Processes, tools & skills
• Integration capability • Tools
• Solution alternatives • Skills
• Prioritise initiatives • Vendor Management
• Monitoring & Reporting
• Financial Controls

20. Click to edit Master title Control
A New style Function
Business Operations
(Demand) (Supply) Service Management Office
Service Design Strategy &
Management
Catalogue
& Transition Control
Governance
Service
LoB Service Managers
LoB Service Owner 1
Service
Planning & Forecasting
Billing
Operational
Operational Demand
LoB Service Owner 2
Line of
Risk Service/Asset
Management Portfolio
Business & LoB Service Owners n
Enterprise- Assurance
Management
Wide Services
Reporting
Service
Service
Level
Continual
Enterprise Service Service
Improvement
Owners 1…n
Asset Process
Owners Owners

21. Click to edit MasterKeystyle
title Take Aways
1. Cloud is a variant of selective sourcing but with
some compelling characteristics
2. Stay adaptable: the landscape will unfold
3. Build capability: heatmap then roadmap
4. Be a partner for the business in this change

22. Contact
Click to edit Master title style Us
Dave Favelle
Consulting Director Lucid IT & UXC Consulting
• e: david.favelle@uxcconsulting.com.au
• m: 0418 630 578
• t: +613 8623 1300 (Head Office)