1. M! Technology Assessment 9/9/2005

4. Survey results

5. Lefty vs righty M! Righty 78% Lefty 22% General population Righty 87% Lefty 13%

6. Overall Satisfaction with IT Dissatisfied Neither satisfied nor dissatisfied Satisfied Very Satisfied Very Satisfied 26 Satisfied 36 Neither satisfied nor dissatisfied 2 Dissatisfied 1 Grand Total 65 I can't wait to make the jump from intern computer to normal dude/dudette computer. I imagine I'd have close to zero complaints as opposed to the laundry list of petty quibbling I've compiled here. Ariel and Paul...you guys are the truth. Thanks for the survey!

7. IT Analysis

8. Report Card IT policies/planning/budgeting C IT Security B- Network C- Telecoms/PBX B Desktop equipment A- Software compliance C File server/storage C Backup C IT staff B+ E-mail/calendaring B- Overall IT score B-

9. IT expense Cost Service delivery 0 100

11. Security

12. Security

13. Security Security Level Usability

16. Telephone system

21. Storage/Backup M! Data Center CoLo Data Center

23. File Server

24. Business systems Digital asset management Electronic job jacket Job scheduling Client Extranets Integrated Workflow

26. IT staffing Source: Organizing for Results: IT Structures and Staffing Survey by people3 , Mercer Human Resource Consulting , and ITAA . 16 1:34 1:18 1:8 < 500 By Total Number of Employees 25 1:34 1:19 1:11 < $200 Million By Annual Dollar Volume 103 1:52 1:27 1:11 All Organizations Organization Count 75th Percentile 50th Percentile (median) 25th Percentile Organization Size RATIO OF IT STAFF TO TOTAL EMPLOYEES

28. IT and M! culture

31. Community

32. The Metaverse

33. The Metaverse

34. The Metaverse

37. Real world - virtualized

38. Challenge Preserve M! culture with 200 employees and multiple locations

41. Infinite reconfiguration

42. Ambient information Steady Blue...Clear View. Flashing Blue...Clouds Due. Steady Red...Rain Ahead. Flashing Red...Snow Instead

43. Embedded Information

44. Embedded Information

47. Concretizing the invisible

50. Electronic war room

51. Electronic war room

53. High def video conferencing

54. The client doorway

55. Entertainment fracturing Over the air Cable/satellite On-demand Original Internet content Internet delivered content DVD subscription E-books E-zines Podcasts

58. Timeline 2005 2006 2007 SAN $$$ IT policy Intranet $ Security $ Hire Staff Software Compliance Presence wall File server $$ Workflow $$ VPN $$$ Offsite online backup $$$ iChat $ E-mail $$$ Wireless $ Finish Network $$$ Asset Management $$$

60. Appendix

61. Survey Results

62. Survey Results

63. Survey Results

64. Survey Results

65. Survey Results

66. Survey Results

67. Survey Results

68. IT Staffing Reprinted with permission from Organizing for Results: IT Structures and Staffing Survey by people3 , Mercer Human Resource Consulting , and ITAA . 20 1:112 1:40 1:23 -10,000 or more 15 1:53 1:25 1:10 -5,000 to <10,000 38 1:45 1:23 1:11 -1,000 to <5,000 14 1:40 1:25 1:14 -500 to <1,000 16 1:34 1:18 1:8 Less than 500 By Total Number of Employees 20 1:25 1:15 1:10 -$5 Billion or More 20 1:82 1:36 1:20 $1 Billion to <%5 Billion 17 1:53 1:31 1:11 -$500 Million to <%1 Billion 20 1:61 1:36 1:19 -$200 Million to <%500 Million 25 1:34 1:19 1:11 -Less than $200 Million By Annual Dollar Volume 103 1:52 1:27 1:11 All Organizations Organization Count 75th Percentile 50th Percentile (median) 25th Percentile Organization Size RATIO OF IT STAFF TO TOTAL EMPLOYEES