2. SELF INTRODUCTION
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NAME: Farhan
BATCH: L1
Course: AHTM
Year: 2014
Place: Bangalore
Assessor Name: Uma khanna

3. PERSONALITY DEVELOPMENT
PRESENTATION
ON ROCKET SINGH

4. Contains
Introduction
Unit:1/LO 1: (Personality Development)
Unit:1/LO 2: (Time Management)
Unit:1/LO 3: (Leadership)
Unit:1/LO 4: (Interpersonal Relationship)
Unit:3/LO 1: (Field Activity)
Unit:3 /LO 2: (Moral Values)
Conclusion

5. INTRODUCTION
• Personality Development is the sum total of
ways in which an individual reacts and
interacts with others. Or Personality is
generally defined as the deeply ingrained and
relatively enduring patterns of thought, feeling
and behavior. In fact, when one refers to
personality, it generally implies to all what is
unique about an individual, the characteristics
that makes one stand out in a crowd.

6. Acknowledgement
• I’am very grateful for the strong support
and guidance provided to me by my
personality development teacher ( Mrs.
Uma Khanna ) who helped me for good
personality skills and also helped me in
preparing this project.
• I’am very thankful to her for the same 

8. Merit Task
Unit 1: LO 1 (M1)
Q. Observe well assimilated personality in the
movie by giving example’s from the movie?
 Definition: Assimilation is the capacity
of individual to absorb inputs into one’s
personality. Assimilation means:

9. oAbsorb
oRetain
oMark Part of whole
oTo mix
oTo include
oBecome one with other’s

10. The well Assimilated personality in the movie
Harpreet Singh “Rocket Singh”
o He played a good assimilated role in the movie.
o The common is a man in formal.
o Harpreet Singh Bedi (Ranbir kapoor) is a B.com
Graduate with a passing mark (Approx 39%) who
with difficulty becomes a salesman at a well
known computer company, At Your Service’s (AYS).
o So, he begins his own company by selling
computer’s at a cheaper rate than AYS from within
the company.

11. oHe started his business with strong
thought that “ I am Successful “
oHe said that “ I always knew I was
going to be Rich. I don’t think I eve
doubted it for a minute.

12. Unit 1: LO 1 (M2)
Q. What are the negative & positive conditioning
you observed in the movie.

 This movie is excellent for showing how to get
out of very difficult situations.
 Expresses positively & negatively in a man.
 Negatively it express in his lower consciousness
as ego.

13. Negative conditioning:
o The character “Mr Sunil Puri” in the movie he
was very arrogant.
o He dominated everyone with his attitude.
o He never thought about the skills.
o He was just focused on the sale’s, profit &
targets.
o How ever, the MD (Sunil puri) was unable to
maintain the rocket sales commitment of it’s
cold & greedy personality

14. Positive conditioning:
o Take thing’s that are essential for company
success (conditioning).
o The first & the foremost point was never show
attitude.
o The member’s working in Rocket sales were
patience and stick to the principle values of
life.
o To be honest, humble, dedicated, sincere etc..

15. Unit 1: LO1 (M3)
Q. Which character in the movie you saw needs
improvement in his or her personality & how
can you develop the same.
 I think “Mr Sunil Puri” the MD “BOSS” of AYS
needs to Improve in his personality.

16. One can develop his/her personality
by:
o Inspiring
o Knows when to follow
o Open minded (friendly)
o Self discipline
o Sets an example
o Supportive
o Team player

17. Distinction Task
Unit 1: LO 1 (D1)
Q. Which factor’s you observed in the movies
which you think is responsible for development
of one’s personality.
 Definition: Personality development is the
individual’s development cult. So as to create a
strong positive impression about self with
targeted group or in general in the long run. He
talks about punctuality.

18. I think the factor’s which is responsible
for development of one’s personality are:
o Proper time management
o Rationality
o Better leadership qualites
o Goal oriented person
o Good motivator
o Good organizer & planner

19. Factors which help in developing one’s
personality are:
o Politeness
o Good relationship with other’s
o Kindness
o Caring
o Honesty
o Adaptable
o Humorous
o Friendly
o Inspiring

20. Unit 1: LO 1 (D2)
Q. Which character in the movie do you think
you resemble or whom you would you want to
be like. Justify by giving example from the
movie.
State the change’s you would have to bring
about in your self to be that.
I would resemble (be like) Harpreet Singh Bedi
(Ranbir Kapoor)

21. o A B.com graduate with a passing mark,
(Approx 39%) who with difficulty becomes a
salesman at a well-known computer company,
At Your Services (AYS).
o Based on these values, he begins his own
company by selling computer’s at a cheaper
rate than AYS from within the company.
o In the film he executed suddenly during a
phone call lead to buy computer. As if he was
fully established.
o Then gradually with words and action he
developed his business.

22. o Rocket Singh acquires a loyal dedicated &
hardworking team who work day & night to
build the company.
o By making the receptionist, the chai-walla, the
corrupt salesman and the lazy computer
technician his partner’s of Rocket sales
corporation, he ignited the passion to have
worthiness.
o Ultimately, resulted into responsible &
dedicated teammates.

23. o By the strength of focus on customer
services, integrity & transparency in
pricing & a genuine approach to sales, the
Rocket Singh corporation fast overtakes
the business of AYS.
o The hefty bribes offered by AYS fails in
front of the superior service offered by
Rocket sales.
o He was also ready to sale his scooter at
one point of time.

24. To become like Harpreet Singh Bedi
(Rocket singh)
This are the change’s I have to bring in my self:
o Be patience and stick to the principle values of
life.
o To be humble & dedicated.
o Developing co-operative spirit & responsibility
increase power.
o Fear, suspicious behavior & shyness should be
abolished completely to get into any of the
industry.

25. oBe focus on services.
oDelighted & satisfy your
customer’s.
oDo not become paralyzed because
of risk.
oA friendly win-win situation need to
be created for all parties.

26. Unit 1: LO 1 (D3)
Q. Make a positive action plan for continuous
enhancement in your personality.
1) External personality:

27. 2) Internal personality:

28. Helpful nature:
Anger management:
Volunteering:
Being polite:

29. Being honest:
“always speak the
truth, even if it is
bitter”
Communication
skills:

30. Merit Task
Unit 1: LO 2 (M1)
Q. Talk about the goal achieving skills you
observed from the movie.
 The goal achieving skills which I observed from
the movie are:o Discipline : Discipline means teamwork &
teamwork means discipline. I would say that
discipline in the heart & soul of the organisation.

31. o Planning: The Rocket Singh always has planning
strategies as how to develop his business.
o Motivate: Money doesn't motivate everybody
equally. You can’t convince people with money
only. You need to be persuade, converse,
negotiate & engage.
o Aptitude: To be a great salesperson, you need to
have right aptitude….. An aptitude of empathy,
an aptitude to see beyond the obvious.

32. o Job satisfaction: Every employee has good
qualities of rising in career. While the chai-wala
becomes a computer assembler. As soon as the
chai-wala begins o be called Mr. srivastava, he
learns a new state of self respect & worth.
o Satisfied clients: Customer services (24/7) makes
the organizations outsmart the competition.
Delighted & satisfied customer’s are your
ambassadors and their referral can generate
more business than you can handle.

33. Unit 1: LO 2 (M2)
Q. Talk about the better time manager in the
movie. What sort of time management skill
he/she have.
Definition: “Applying management of principles
which help in maximizes the values of time by
including those activities which produce positive
results and rejected those activities which either
waste of time or produce negative results”

34. o In the movie “Rocket Singh” is the better time
manager.
o He managed the time so well that he started his
own business.
o Sales & marketing people employed on fixed
salary work from 9 to 5.
o So, he thought if they are partners in the
profitability the y will sell even in dreams & will
become “ Killer sales machines “… timeless and
space less.

35. o He delivered the goods before time to
give customer satisfaction & trust in
them.
o He encouraged the employees of his
company. So that they can work hard &
show their skills “ Job satisfaction “

36. Time management skills he used :o Planning
o Prioritizing
o Do it now
o Set goals, achieve goals
o Put things in writing
o Use wasted time

37. Unit 1: LO 2 (M3)
Q. Talk about your own experience in which you
believed like a good time on goal manager or
where your not able to so.
o Make lists
o Set personal deadlines
o Make use of down time
o Reward yourself
o Avoid procrastination at all costs
o Concentrate on one thing
o Delegate responsibilities
o Set up a long term planner

38. Distinction Task
Unit 1: LO2 (D1)
Q. Design an action plan to achieve a goal in your
life.
WHAT
WHY
HOW
BY
WHEN
Avation
I want to
become a
cabin crew
Frankfinn &
year
completing this
course

39. Unit 1: LO 2 (D2)
Q. Evaluate your own time management
style.

40. Time management system
These are the important things which I can follow to
improve my time management system.
o Making a list of things to do
o Prioritize your list
o Carry a notebook
o Learn to say no
o Continuously improve yourself
o Use a time management system
o Identify bad habits
o Don’t do other peoples work
o Keep a goal journal

41. o Making
a list of things to do:-
o Prioritize your list:-

42. o Carry a notebook:-
o
Learn to say NO:-

43. o Continuously improve
yourself:-
o Use a time
management system:-

44. o Identify bad habits:-
o Don’t do other peoples
work:-

45. FINALLY
If you become a
good time
manager, you’ll
not only get a lot
more done in
less time, but
you’ll feel more
relaxed, focused
and control of
your life  

46. Merit Task
Unit 1: LO 3 (M1)
Q. Discuss the leadership qualities you observed
in the movie.
o Character
o Commitment
o Communication
o Competence
o Courageous

47. Unit 1: LO 3 (M2)
Q. How can you develop the same.
o Character:
• Actions are the real indicator of character.
• Strong character is the foundation on which to
build success.

48. o Commitment:
• Loot at how you spend your time, are you really
committed or do you just say you are ?
• Practice the “Edison” method. Make your plans
public, then you might be more
• Committed to follow through.

49. o Communication:
• Simplify your message: It’s not what you say,
but also how you say it.
• Show the truth: Believe what you say, Live
what you say.
• Seek a response.

50. o Competence:
• Show up everyday and come ready to work.
• Keep learning, growing and improving.
• Follow through with excellence.
• Inspire and motivate other’s.

51. o Courageous:
• If people are to follow you then as a leader
you need to be courageous.
• Leaders are brave when they confront risks &
the unknown.
• The ultimate test of a leader’s courage is also
the courage to be open.

52. Unit 1: LO3 (M3)
Q. During your class activity do you find any leader,
which sort of leadership qualities you observe.
My friend Nikhil
I find my friend Nikhil has some good leadership
qualities which I have observed in the class
activities. These are the qualities which I have
observed in him:-

53. o Organizing & planning: Organizing & planning is
like a road to a destination.
o Decision making: Quick, effective, result oriented
decisions leads to success.
o Ambition: Set high standards and go for it! Get it!
We can do it!
o Motivation skills: Listen more, talk less, smile,
use positive body, language, praise loudly, blame
softly, are typical leadership communication
styles.
o Social skills: Great leader’s are friendly, civil,
hospitable, polite.

54. Distinction Task
Unit 1: LO3 (D1)
Q. Access and present your leadership qualities
Definition: A leader is “ A person who
influences a group of people towards the
achievement of goal “

55. My leadership qualities
Qualities
“which I have”
o
o
o
o
o
o
o
Confident
Friendly nature
Positive attitude
Motivator
Patient
Energetic
Active
Qualities
“which I lack”
o Nervousness
o Easily trust on other’s
o careless

56. This is how can I develop the
leadership qualities
o Integrity
o Passionate
o Commitment
o Courageous
o Goal-oriented
o prioritize

57. Unit 1: LO 3 (D2)
Q. After the completion of your training where do
you see yourself as a leader.
 Definition: “ Leadership is the influence
exercised in intra-personal situations directed
through the communication process, towards
the attainment of goals”

58. After completion of my training I would
like to see my dream coming true by
becoming A cabin crew as a leader I
have full confidence on myself and I
know how much I am working
hard/struggling towards my Goal  

59. Following are some of the leadership
qualities due to which I think I may get
selected as Cabin crew:o I’m punctual
o I follow proper time table
o I’m extrovert
o I’m confident on my self
o Have good command over English
o I do things in well organized and planned way

60. Unit 1: LO 3 (D3)
Q. How do you think leadership qualities bring
about a change in one’s personality &
professional life.
o Leadership qualities can be defined as one’s
ability to get other’s to willingly follow.
o Every organization needs leader at every level.
o A leader must be able to communicate his or
her vision.

61. o He or she must communicate clearly and
passionately as passion is contagious.
o A good leader must have a goal to work.
o Actions speaks louder then words.
o Action is the mark of the leader with humility
recognize that they are no better or worse
than the other member of the team.

62. Change in one’s personal life:
o Confidence: Only a person who has
confidence in his/her abilities can help other
know their truth, worth and perform well. The
confidence that help a leader fights problems
and come out successfully.
o Honesty: A good leader will always be honest
that gains the respect and trust of other’s.
success is always a team effort and it cannot
be possible if the team member’s do not
respect his/her judgment.

63. oWill power: As they say will power is
what makes one breaks man. A true
leader will always have a will power
to never give up and keep going in
spite of troubles.
This gives leader helps them
succeed in the midst of problems.

64. Change in one’s professional lives :
o People focus: It is the team that gets the work
done and the lot depends on them. Team
members look up to a leader only if they
consider him/her apart of the team progress
understand problems and gives solution.
o Honesty: A good leader will always be honest
that gains the respect & trust of others. Success
is always a team effort and it member’s do not
trust the leaders ability and respect his/her
judgment.

65. Merit Task
Unit 1: LO 4 (M1)
Q. Do an analysis of the Johari Window using
example’s from the movie.
 Johari window is method or tool to describe one’s
personality.
 Johari window helps us to knows our self.
 The four type of self in Johari window format.
1. open
2. Blind
3. Hidden
4. Unknown self personality.

67. Arena ( known to self - Known to others )
o Patient
o Accepting
o Able friendly
o Silly
Facade ( known to self - Unknown to others )
o Confident
o Sincere
o Truthful
o Very open
o Had a strong reason that he is successful

68.  Blind spot ( Unknown to self - Known to others )
o Proud
o Clever
o Brave
o Caring
 Unknown ( Unknown to self - Unknown to
others )
o Adaptable
o Organized
o Good leader
o Good motivator
o No one knew that he will be successfull

69. Unit 1: LO 4 (M2)
Q. What sort of ego states did you observed in the
movie. Explain with examples.

70.  Parent Ego State:
o In a particular scene, when Boss files a case in
which all the employees in “Rocket Sales” have
to sign agreement. So that nun of the company
will take them for work.
But “Rocket Singh” as a parent protects his
employees and tells its all my fault & signs the
agreement and take all risk on him.
o When the “Rocket Singh” joins the company
the very next day his (father) gets him a new
scooter as a “parent”

71.  Adult Ego State:
o “Rocket Singh” him self planned and worked as
a adult in the company.
 Child Ego State:
o When the “Rocket singh” signs the agreement
and goes away. Boss feels happy & starts acting
like a child as he owns the “Rocket Sales”
Company. But he doesn’t know the valuse of
“Rocket Sales” value without its employees &
the value in the market.

72. Unit 1: LO4 (M3)
Q. Who do you think has open self personality in
the movie. Talk about their open self qualities.
 I think “Rocket Singh” is an open self
personality.

73. His open self personalities are:o He assess the needs of other companies.
o Asking and pre-requisite to people.
o He never hesitate.
o He ask for help, guidance and engage people
in discussions.
o An open self person always come one step
forward, after saying hello, they confidently
say, “Can you please help me” ?

74. Distinction Task
Unit 1: LO4 (D1)
Q. Access your own interpersonal skills & state
how you would improve the same.
 Definition: Interpersonal skills are the life skills
we use everyday to communicate and interact
with other people, both individually and in
groups.
 People who have worked on developing strong
interpersonal skills are usually more successful
in both their professional & personal lives.

75. A list of interpersonal skills :
 Verbal communication – “what we say and how
we say it “
 Non-verbal communication – “what we
communicate without words, body language is
an example”
 Listening skills – “how we interpret both the
verbal and non-verbal messages sent by others”

76.  Negotiation – “working with others to find a
mutually agreeable outcome.
Problem solving – “working with others to
identify, define and solve problems”
Decision making – “Exploring & analyzing
options to make sound decisions”
Assertiveness – “communicating our values,
ideas, beliefs, opinions, needs and wants freely”

77. My Interpersonal skills:
o Social skills
o People skills
o Soft skills
o Communication skills
o Life skills

78. To develop my Interpersonal skills:
o Learn to listen: listening is not same as
hearing. Take time to listen carefully to what
others are saying through their verbal and
non-verbal communication.
o Choose your words: Be aware of the words you
are using when talking to others.
o Understand why communication fails:
communication is rarely perfect and can fail for
number of reasons.

79. o Relax: when we are nervous we tend to talk
more quickly and therefore less clearly.
o Clarify: show an interest in the people you talk
to.
o Be positive: Try to remain positive and cheerful.
o Empathies: understand that other people may
have different points of view. Try to see things
from their perspective.
o Understand stress: learn to recognize, manage
and reduce stress, in your self and others, is an
important personal skill.

80. o Learn to assertive
o Reflect and improve
o Negotiate
o Working in groups

81. Unit 1: LO 4 (D2)
Q. If you where the director of the movie what
changes would you bring about in the movie.

82. This are the change I would have done:
1. Characters & motivations: I would have
changed the character’s in the movie & the way
they motivated.
2. Script: Its is a very simple story of a boy getting
into corporate world and trying to make a
career he can be proud of.
I would have made the story complicated with
lots of twists to entertain you and give you a
wholesome masala experience of 3 idiots 

83. 3. Plot Holes: I have a firm belief that setting a
clever story, telling it fascinatingly is way easier
than winding it up convincingly.
4. Casting: Rocket Singh is story of youth straight
out of college. The youth is portrayed by 27
year old actor. Since this is the basic need of the
film, no special points.
5. Misplaced moral values: Rocket Singh sees the
protagonist cheating his BOSS to get back at
him. All while he is guilty and he knows what he
is doing is wrong. He never proclaims to be the
honest goodie two shoes.

84. Unit 1: LO4 (D3)
Q. How your inter personal skills will help you in
your personal and professional life.
 interpersonal skill are the life skills we use
everyday to communicate and interact with
other people, individually and in groups.

85.  Interpersonal skills include not only how we
communicate with others, but also our
confidence, and our ability to listen and
understand. Problem solving, decision making,
and personal stress management are also
considered interpersonal skills.
 People with strong interpersonal skills are usually
more successful in both their professional and
personal live. They are perceived as more clam,
confident and charismatic, qualities that are often
endearing or appealing to others. Being more
aware of your interpersonal skills can help
improve and develop them. We provide an
extensive library of articles to help you learn about
and improve your interpersonal skills.

86. o Smile : few people want to be around someone
who is always down in dumps. Do your best to
be friendly and upbeat with your coworkers.
o Be appreciative: find one positive thing about
everyone you work with and let them hear it.
Be generous with praise and kind words of
encouragement. Say thank you when someone
helps you.
o Pay attention to others: observe what’s going
on in other people’s lives. Acknowledge their
happy milestone, and express concern and
sympathy for difficult situations such as an
illness.

87. o Practice active listening: To actively listen is to
demonstrate that you intend to hear and
understand another’s point of view. It means
restating, in your own words, what the other
person has said.
o Bring people together: Create an environment
that encourages others to work together. Treat
everyone equally, and don’t play favorites. Avoid
talking about others behind their backs.
o Resolve conflicts: take a step beyond simply
bringing people together, and become someone
who resolves conflicts when they arise. Learn
how to be effective mediator.

88. o Communicate clearly: pay close attention to both
what you say and how you say it. A clear and
effective communicator avoids
misunderstandings with coworkers, colleagues
and associates.
o Humor them: don’t be afraid to be funny or
cleaver. Most people are drawn to person that
can make them laugh. Use your sense of humor
as an effective tool to lower barriers and gain
people’s affection.

89. o See it from their side. Empathy: means being
able to put yourself in someone’s else’s shoes
and understand how they feel. Try to view
situations and responses from another persons
perspective.
o Don’t complain: there is nothing worse then a
chronic complainer or whiner. If you simply
have to vent about something, save it for your
dairy. If you must verbalize your grievance,
went to your personal friends and family, and
keep it short. Spare those around you, or else
you’ll get a bad reputation.

90. Merit Task
Unit 3: LO 1 (M1)
Q. What are the barriers of effective
communication. How do you eliminate the
same.
Definition: It’s a process of convey the
message from sender to receiver threw the
channel and receiver sends feed back to
sender.

91. Feedback
Sender
Message
Channel
Feedback
Receiver

92. Type of Communication
Verbal
Non Verbal
Written
Monolog
Body
Language
Material
Dialog
Facial
Expression
Formal
Language
Eye contact
Demonstrate
empathy
Debate

93. Verbal Communication
o Monolog:- Where one person is speaking in
front of the audience. Like Lecture, Speech,
Board meetings or presentation.
o Dialog:- Conversation between two or more
communicator.
o Debate:- It’s soul of discussion where two or
more speakers approaches the opposite point
of view about a topic.

94. Non verbal communication
o Body Language:- Strong way of express your
message to audience which is 93% of total
communication.
o Facial Expressions:- Your facial expression
demonstrate your emotions and feelings.
o Eye Contact:- To deliver faith of your message
proper eye contact helps.

95. Barriers of communication
Sender
Personal
Physical
Semantic
Blocked Message
Receiver
Incorrect
Message
Filtered
Message

96. Barriers of effective communication
o Personal Barriers:- The barriers comes from
Human behavior like tension, stress, ego or
mood etc in communication process that is
personal.
o Example:- We reached there at around
2:00PM so every body was hungry and tired
because of long distance travel while talking
with them some time we couldn’t concentrate
what they are saying.

97. o Physical Barrier:- The barrier comes due to the
physical or virtual object and it effects to the
communication process that is called as
physical barriers. Like noise or partition
between sender and receiver.
o Example:- During the assignment I was talking
with some children some children was playing
and dancing because of that noise it was
interrupting our conversation.

98. o Semantic Barriers: The Barriers comes due to
the language that is called as semantic
barriers. Its not conveying proper message to
the receiver due to the language
o Example:- There was some boys who doesn't
understand English and Hindi so it was a
semantic barrier for the successful
communication.

99. To remove the same
o Personal Barriers:- We must have good breakfast in
the morning then we must have to move after the
breakfast
o Physical Barriers:- We must have to plan the activity
as per number of children and need to make some
groups so we could avoid loud noise.
o Semantic Barriers:- we were supposed to use easy
Hindi and English language to interact with them.

100. Unit 3: LO1 (M2)
Q. What barriers did you face during your field visit.
How can it be translated into your deserved job.
 A barrier or barricade is a physical structure
which blocks or impedes something. Barrier to
entry, are obstacles that make it difficult to
entering.

101.  one of the major barrier I have gone through is
permission from the manager for my field
activity.
Example: when I went to Toy shop manager did
not allow me to take the survey. He said he
can’t take picture.
 Types of barriers: There are three barriers
which I had faced.
1. Communication barrier
2. Physical barrier
3. Personal barrier

102. 1. Communication barrier: There are several
barriers that effects the flow of
communication in an organization this barriers
interrupt the flow of communication from the
sender to receiver, thus making
communication ineffective.
2. Physical barrier: Physical barrier consist of any
sound that prevents a person from being
heard. Physical noise interferes with speakers
ability to send message and with an audience’s
ability to receive them.

103. 3. Personal barrier: Personal barrier open new
levels of awareness, dissolves barriers and aids
personal growth. The biggest personal barriers
originate below our personal radar. The
barriers that elude you are very clever defense
mechanisms that operate so quickly they
appear to be natural, intelligent choices, but in
reality they are nothing more then personal
growth and development.

104. Based on all these experiences I will try to
improve in many factors that are:
o Type of approach
o Knowledge on market
o Good customer interaction

105. Unit 3: LO1 (M3)
Q. If you wanted to improve someone's
communication. Who would you choose. What
will you do.
 I would improve My friend “ yahya’s ”
communication. As he is from saudi were the
common language is Arabic. He feels difficulties
in communicating in other language’s.

106. Things which I would do to improve
him:
o Join Toastmasters: Toastmasters is an
organization that helps individual develop
Good public speaking skills.
o Practice with friends
o I would have read his work and helped him
out if he has some problems in writing.
o I would have told him to read everyday.
o Before telling something, write down what are
you going to tell.

107. Distinction Task
Unit 3: LO 1 (D1)
Q. Write a welcome speech on any airline or hotel
you choose to work with.
Fly Emirates

108. Emirates
 It’s my childhood dream to work in Emirates
 I genuinely think they are the best airline in
the world & I want to work for the best.
 They hire from all over the world (over 130
countries!)
 So I would love to work with all different
nationalities of people – such a multi-cultural
airline.

109.  They have won over 400 awards, they are at the
forefront of all new developments. Eg: A380s.
 Also so much growth and expansion happening.
Eg: recently new partnership with Qantas, new
routes being added all the time. Eg: Milan to
New York from the autumn.
 Finally the career progression they offerworking up from economy to business to first,
then on to senior stewardess and purser, then
so many opportunities in training recruitment,
cabin crew manager etc….

110. Unit 3: LO1 (D2)
Q. What sort of help are you looking from your
faculty regarding your communication.
 First of all I would like to thank frankfinn for
their support from the beginning and I hope
this will continue till the end of my course.
Basically I was raw when I came to frankfinn,
but the entire staff have polished half of me
and still the another half remains incomplete.

111.  I need to improve on my communication are. I
want extra classes on English enhancement
from the faculty so that I can improve my self.
Because communication skills are very
important in aviation industry.
Now days everyone is facing the problem of
communication that is speaking English.
Not only speaking but also we need to develop
in many ways that are emotions, feelings,
actions, body language & positive attitude.

112.  I request my faculty to check my work
periodically both spoken and writing and
giving me task which will improve command
over language.
Monitoring or observing me in the class and
giving me feedback, so that I can understand
why and when I make errors and to help me
improving my overall communication skills.

113. Merit Task
Unit 3: LO 2 (M1)
Q. Talk about moral values you have learned
from your parents. How will they help you in
future.
 “Moral values are the standards of good and
evil, which govern an individual’s behavior and
choices.” Individual’s morals may derive from
society, religion, or self.

114. Moral values which I have learned
from my parents
o Trust
o Compassion
o Generosity
o Modesty
o Truthfulness

115. o Trust:-There is a Loving Intelligence that
pervades all things. All that is necessary is for
us to maintain our trust and hope even
though we live in the midst of uncertainty.
Faith is our willingness to take the next step
without fear or looking back
o Compassion:-understanding of our situation,
we are now free to extend mercy and
compassion to ourselves and to those who
have wronged us. This reconnects us back

116. o Generosity:-If we want to attract more prosperity
into our lives, we need to start the process of
thinking and being generous to all of life. All of this
opens up the flow of supply into our world because
whatever we give to life returns to us.
o Modesty:- Through an attitude of modesty i realize
that we don't have to raise ourselves up with selfimportance. God in his own way and time will reward
us with whatever we need, as long as we rid
ourselves

117. o Truthfulness:- Our connection to our inner
reality is strengthened when we align our
thoughts, words and actions with truth and
have the courage act with sincerity and
honesty. This is the act of letting go of our
own will and honoring the Divine Will instead

118. Applying moral values helps me in
future
o
o
o
o
o
Trust:- Always show your trust with others
Compassion:- by being Helpful and empathic
with every one you will become more
compassion.
Generosity:- Start to think more and increase
interaction with people it shows hoe you are
Generous
Modesty:- Don’t show others what you are let
them know about your self.
Truthfulness:- Stick on your commitment do
what you said.

119. Unit 3: LO 2 (M2)
Q. What morel values did you observed while
doing on field visit.
o Politeness
o Kindness
o Cooperation
o Confidence
o Understanding
o Thankfulness

120. Unit 3 : LO 2 (M3)
Q. How do moral values help an individual
develop effective interpersonal relations.
 Moral values are ideas that guide or qualify
your personal conduct and interaction with
others. They help you to distinguish what is
right from what is wrong and inform you on
how you can conduct your life in a meaning full
way.

121.  The life of the individual had meaning only in
so far as it aids in making the life of every
living thing nobler and more beautiful life is
scared that is to say it is the supreme value to
which all others values are sub ordinates.

122. o Moral values helps to develop our own
personality.
o Moral values can be learned from parents or
seniors.
o From moral values we can change our future
decisions.
o Performing duties fulfilling responsibilities
keeping up his words and not hurting others
are the characteristics of a gentlman.

123. Bibliography
Bibliography
www.google.com
www.google.com
www.wikipedia.org
www.wikipedia.org

124. Conclusion
I feel some Big changes in me because of them
and those factors which I learnt in Personality
development.
Now I realize the importance of time
management.
Now I realize importance of Leadership.