Medical tourism product and service development by Dr Prem Jagyasi

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Dr Prem Jagyasi

Comprehensive analysis of Medical Tourism Product and Service development.

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1
Medical Tourism Product
Development

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Complexity of MedicalTourism
Create Product that delivers result and Profitability
MedicalTourism Facilitation
MedicalTourism Support Services
International Patient Department
Pricing and Packaging

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CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite.
Need medical Attention
Lack of Affordability, Availability, Accessibility, Acceptability
Look for Options in home country
Look for Medical Services Abroad
Find a Destination
Travel Plan
Tourism Plan
Concierge
Services
Find Health Provider
Understand Cost, Quality and Care
related issues
Appointment
Legal Documents
Medical Records
Understand Issues
Pre Operative Issues
Post Operative Issues
Expecting Unexpected

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Destination
Social Issues
•Cultural /
Language
Political Issues
•Visa
arrangements
•Death Body
arrangements
Healthcare
Provider
Quality of
Care
Accreditation
Transparency
Complication
Pre-
Operative
Post
Operative
Travel Tourism
Arrangement
Emergency
Evacuation
Issues
Proper travel
plans

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CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite.
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CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite.

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MedicalTourismWorkshop by Dr Prem Jagyasi | info@drprem.com | https://drprem.com 7
• Translators
• Personalized Services
• Representative
• Tourism related
arrangements
• Legal Documents
• Patient Records
• Reports
• Claim Submission
and Reimbursements
• Identification
• Price Negotiation
• Monitoring Quality of
Care
• Airline
• LocalTransport
• Hotel
Travel Healthcare
Tourism /
Concierge
Documentation

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CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite.
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Facilitator – Wonder Wheel
Facilitators
One Stop
Solutions
Relationship
Management
Know How
Negotiate
Better
Travel &
Logistic
Assistance
Representative
Continuum of
care

©
CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite.
• Anticipate patient’s healthcare and non-healthcare related needs.Needs
• To value Cultural / Ethical issuesCulture/Ethics
• To provide comprehensive logistic and travel supportTravel
• To provide efficient, transparent and authorized legal
documentation processDocumentation
• To develop transparent pricing policiesPricing
• To extend comprehensive healthcare services at one placeComprehensive
• Offer support and identification of post operative care unitsPost Operative
• All kind of MedicalTourism Support ServicesSupport Services

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Needs Vs Wants

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Evaluate &
Understand
Market
Service & Price
Policy :
Delivering
Value
Communication
& Promotion
Strategies
Personalized
Care

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CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite.
Service & Price Policy

©
CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite.
Pricing
Package
Inclusive
Comprehensive
Easy

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18
Medical Tourism Product
& Service Development

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Medical tourism product and service development by Dr Prem Jagyasi

1. © CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite. 1 Medical Tourism Product Development

2. © CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite. Complexity of MedicalTourism Create Product that delivers result and Profitability MedicalTourism Facilitation MedicalTourism Support Services International Patient Department Pricing and Packaging

3. © CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite. Need medical Attention Lack of Affordability, Availability, Accessibility, Acceptability Look for Options in home country Look for Medical Services Abroad Find a Destination Travel Plan Tourism Plan Concierge Services Find Health Provider Understand Cost, Quality and Care related issues Appointment Legal Documents Medical Records Understand Issues Pre Operative Issues Post Operative Issues Expecting Unexpected

4. © CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite. Destination Social Issues •Cultural / Language Political Issues •Visa arrangements •Death Body arrangements Healthcare Provider Quality of Care Accreditation Transparency Complication Pre- Operative Post Operative Travel Tourism Arrangement Emergency Evacuation Issues Proper travel plans

7. © CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite. MedicalTourismWorkshop by Dr Prem Jagyasi | info@drprem.com | https://drprem.com 7 • Translators • Personalized Services • Representative • Tourism related arrangements • Legal Documents • Patient Records • Reports • Claim Submission and Reimbursements • Identification • Price Negotiation • Monitoring Quality of Care • Airline • LocalTransport • Hotel Travel Healthcare Tourism / Concierge Documentation

8. © CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite. MedicalTourismWorkshop by Dr Prem Jagyasi | info@drprem.com | https://drprem.com 8

11. © CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite. 11 Facilitator – Wonder Wheel Facilitators One Stop Solutions Relationship Management Know How Negotiate Better Travel & Logistic Assistance Representative Continuum of care

12. © CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite. • Anticipate patient’s healthcare and non-healthcare related needs.Needs • To value Cultural / Ethical issuesCulture/Ethics • To provide comprehensive logistic and travel supportTravel • To provide efficient, transparent and authorized legal documentation processDocumentation • To develop transparent pricing policiesPricing • To extend comprehensive healthcare services at one placeComprehensive • Offer support and identification of post operative care unitsPost Operative • All kind of MedicalTourism Support ServicesSupport Services

14. © CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite. Evaluate & Understand Market Service & Price Policy : Delivering Value Communication & Promotion Strategies Personalized Care

16. © CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite. Pricing Package Inclusive Comprehensive Easy

17. © CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite. Complexity of MedicalTourism Create Product that delivers result and Profitability MedicalTourism Facilitation MedicalTourism Support Services International Patient Department Pricing and Packaging

18. © CopyrightMaterial.DoNotCopy,Use,Amend.AllRightReserved.ReadTermsofUseatWebsite. 18 Medical Tourism Product & Service Development