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Similar a Managed Print Services in public sector (20)
Managed Print Services in public sector
- 1. Print Happen – Manage it
Lessons from 9+ years with MPS
© PHOTIZO GROUP, Inc. 2011
- 4. Positioning Norway
Norway
Germany
Spain
Sweeden
United Kingdom
Population (M) Country area
GDP per Capita Unemployment
Procurement as % of GDP
© PHOTIZO GROUP, Inc. 2011
- 7. Public Sector procurement
Characteristic of public procurement of imaging needs
Subject to strict EU regulations
Typical frame agreement approach
Lack of understanding of cost factors
Centralized contract awards, distributed call-offs
© PHOTIZO GROUP, Inc. 2011
- 8. Restructuring procurement
Educating customers
Raise knowledge among senior management
e -Government initiatives
Change the game plan for BID success criteria
Employ a CDM (customer developing manager)
© PHOTIZO GROUP, Inc. 2011
- 9. Objectives of e-government
Reduce administrative
96 %
burden
Cut cost 86 %
Spurring innovation 74 %
Improving effectiveness 67 %
0% 20 % 40 % 60 % 80 % 100 %
Percentage of 25 responding OECD member countries
© PHOTIZO GROUP, Inc. 2011
- 11. Influencing pre bid
• Include ICT process gains
• Secure senior sponsorship
• Lower spend vs lowest price
© PHOTIZO GROUP, Inc. 2011
- 13. x devices 300 each = 2 400
x devices 400 each = 2 000
© PHOTIZO GROUP, Inc. 2011
- 16. The City of Bergen
Norway's second largest city
Population 260 000
18 000 employees
Europe 2 largest Public Sector centralized purchasing power
© PHOTIZO GROUP, Inc. 2011
- 17. City of Bergen RFP
• Collaborative procurement,17 local governments
• First ever public sector request for MpS in Norway
• Negotiated BID procedure announced
• Largest Equitrac installation in Northern Europe
• Highest number of locations for Xerox managed
contracts in Europe
• “Bulk installation” of 3600 devices over 6 months
© PHOTIZO GROUP, Inc. 2011
- 19. Phases
MANAGE
IMPLEMENT
DESIGN
ASSESS
BID
© PHOTIZO GROUP, Inc. 2011
- 21. AWARD
© PHOTIZO GROUP, Inc. 2011
- 22. Floorwalks
• Collecting addresses
• Visits and floor walks
• Self assessments
• Data processing
© PHOTIZO GROUP, Inc. 2011
- 23. Design
© PHOTIZO GROUP, Inc. 2011
- 24. Findings
557 locations all over town
Failure of the “no printers strategy”
Special needs health care
Building layout
Special needs schools
© PHOTIZO GROUP, Inc. 2011
- 25. Findings
Copiers
9%8%
MFP
15 % (networked)
29 % Printer
(networked)
Printer
39 % (personal)
Faxes
© PHOTIZO GROUP, Inc. 2011
- 26. Optimizing
1500
1000
500
0
Before Today
© PHOTIZO GROUP, Inc. 2011
- 30. Green achievements
• consumables use down 50%
• paper usage down 11% *
• energy consumption down 30%
• Greenhouse gas emission – 170 tons
*estimate, Equitrac just compleeted
© PHOTIZO GROUP, Inc. 2011
- 31. TCO achievements
• Uncontrolled vs controlled output environment
• Free office space from 1670 optimized devices
• Contract management 11 > 1 vendor
• Not printed 28 M pages / paper
• 21 % reduction in direct cost YoY
• Simplification of next bid process
© PHOTIZO GROUP, Inc. 2011
- 35. OPTIMIZE, helicopter-view,
spend less, GREEN PRINT,
consolidate invoices, save more,
CONTROL, single point of
contact, ITIL, process driven,
reporting, PROACTIVE, pre
empty
© PHOTIZO GROUP, Inc. 2011
- 36. Managed Print Services is
the battle for ownership
of output volume rather
than device sales
© PHOTIZO GROUP, Inc. 2011
- 37. Million dollar question:
How to make a profit from
advising clients to buy fewer
devices, implementing tools
to lower page volume?
© PHOTIZO GROUP, Inc. 2011
- 38. Become a trusted advisor
Interact with decision makers.
Participate in relevant forums,
grow Public Sector knowledge
on MpS benefits over traditional
box decisions.
© PHOTIZO GROUP, Inc. 2011
- 39. Thank you
John Alfred Hustvedt
Managed Print Service Evangelist
X-Partner Stavanger AS
john.hustvedt@xpstavanger.no
Follow me
© PHOTIZO GROUP, Inc. 2011
