This training document outlines an agenda for a QHSE (Quality Health Safety & Environmental) Awareness Training presented by Jamaluddin Ma’ruf. The one-day training covers topics such as QHSE goals and effects, quality assurance and control, hazard identification, and integrated management systems. It discusses process models for ISO 9001, OHSAS, and ISO 14001 standards. Eight principles of management are also reviewed, including customer focus, leadership, involvement of people, and continual improvement. The training aims to help audiences understand basic concepts of integrated management systems.
1. QHSE
Quality Health Safety & Environmental
Awareness Training
Jamaluddin Ma’ruf
IRCA-Certified
QMS Lead Auditor & HSE Expert
More than 16 years experience in developing quality management to increase
productivity and reduce nonconformity in achieve company objectives.
Jakarta, 17 March 2015
2. TRAINING AGENDA
09.00 – 09.15 Opening by Management
09.15 – 09.30 HSE Moment
Section 1
09.30 – 10.00 QHSE Goal & Effect
10.00 – 10.15 Coffee Time
10.15 – 12.00 Part of QA/QC
12.00 – 13.00 Break and Lunch
Section 2
13.00 – 14.00 Process Model
Section 3
14.00 – 15.00 Integrated Management System
Section 4
15.00 – 15.15 Coffee Time
15.15 – 16.00 8 Principles Management
16.00 – 16.30 Document Management System
Jamaluddin M – QMS Lead Auditor 1
3. Session 1
◦ Goal of QHSE
◦ QHSE Affect
Jamaluddin M – QMS Lead Auditor 2
4. Awareness Goal
The goal is :
Audiences able to
understand through out
basic concept of
Integrated Management
System.
3
6. What if … no QHSE !
the acts drama
WE ALL LOSE !
And then angry !
Why so few profits and
customers escape ?
With the work we done, no
acknowledgment!
Accident
Customer deeply sad ...
5
7. What if … QHSE
A happy end
Customer happiness
all needs covered, in time
and competitive price
profits increase and customers ask
for more products
Hhmmm ...
WE ALL WIN !
6
8. Part of QHSE
PART OF QHSE
Quality Assurance & Quality Control
Hazard Identification & Risk Control
Environmental Aspect & Impact
Monitoring & Control
Jamaluddin M – QMS Lead Auditor 7
9. Quality Assurance & Quality Control
QA is Quality
Assurance
Warranty to
processes
- part of QHSE focused on providing
confidence that quality requirements will
be fulfilled
QC is Quality
Control
Warranty to product
- part of QHSE focused on fulfilling
quality requirements.
Jamaluddin M – QA Coordinator 8
10. What is QA & QC work?
QA work base on
Quality
Management
System
requirements
Company
QC work base on
product
requirements
Product
specification
Jamaluddin M – QA Coordinator 9
OUT PUT
11. What is QA/QC Contribute?
QA is contribute to
develop quality
plan.
QC is contribute to
executing quality
plan.
Jamaluddin M – QMS Lead Auditor 10
Requirements
•ISO 10005
•ISO 10006
•Others
Specification
•API,
•ASME,
•Others
12. What shall QA & QC monitor?
QA monitoring of
system
performance
◦ Quality objective
◦ Training & competency
◦ Resources
◦ Competitor
◦ Supplier
◦ Preventive & Corrective
action
◦ Customer complaint &
satisfaction
◦ Document & Data system
QC monitoring of
product
performance
◦ Statistical product
characteristics
◦ Product quality both of
Incoming, process & final
Jamaluddin M – QA Coordinator 11
13. What is QA & QC correlation?
QA & QC have one goals. It is control of
processes to warranty that product
quality able to meet customer
requirements and expectation.
Jamaluddin M – QMS Lead Auditor 12
It’s nice…
Your product is increasing our added
value!
14. What is HSE work?
HS work base on
Occupational
Health Safety
Assessment Series
Hazard
Identification &
Risk Assessment
E work base on
Environmental
Management
Systems
Aspect & Impact
Monitoring ReportJamaluddin M – QA Coordinator 13
OUT PUT
15. What is HSE Contribute?
HS is contribute to
develop Safety
plan.
E is contribute to
develop
Environmental
plan.
Jamaluddin M – QMS Lead Auditor 14
Requirements
• OHSAS 18001
• PP 50 th 2012
• Others
Specification
• ISO 14001,
• Proper,
• Others
16. What shall HSE monitor?
HS monitoring of
Incident
performance
◦ Near miss
◦ First aid case
◦ Medical treatment
◦ Lost time injury
◦ Fatality
◦ Property damage
◦ Employee illness
◦ Etc.
E monitoring of
Environmental
performance
◦ Air pollution
◦ Nature resources
◦ Energy
◦ Legal compliance
◦ Etc.
Jamaluddin M – QA Coordinator 15
17. What is HS & E correlation?
HS & E have one goals.
It is control of
processes to warranty
that processes will not
built personnel injury
and environmental
defects.
Jamaluddin M – QMS Lead Auditor 16
18. Why QHSE Shall be
integrated
Jamaluddin M – QMS Lead Auditor 17
We are agree :
To achieve
company objective
with reduce
nonconformity and
prevent zero lost
time injury in one
mature system.
20. Jamaluddin M – QMR 19
Management
responsibility
Measurement,
analysis,
improvement
Resource
management
Product
realization
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QUALITY MANAGEMENT SYSTEM
CONTINUAL IMPROVEMENT
Input Output
Product
ISO 9001 – Quality Management
System
21. OHSAS & ISO 14001
Jamaluddin M – QMS Lead Auditor 20
22. Generic Standards
Jamaluddin M – QMS Lead Auditor 21
OHSAS, ISO 9001 and ISO 14001
are generic standards.
Generic means that the same
standards can be applied:
to any organization, large
or small, whatever its
product or service,
in any sector of activity, and
whether it is a business
enterprise, a public
administration, or a
government department.
23. Generic standards
Jamaluddin M – QMS Lead Auditor 22
Generic also signifies that
no matter what the organization's scope of activity
if it wants to establish a Occupational Health &
Safety Management System, OHSAS 18001 gives
the essential features,
or if it wants to establish a quality management
system, ISO 9001 gives the essential features
or if it wants to establish an environmental
management system, ISO 14001 gives the
essential features.
24. Processes, not products
Processes affect final products or services.
OHSAS gives the requirements for what to enable
an organization to control its OH&S risks and
improve its OH&S performance in preventing
personal injure and ill health.
ISO 9001 gives the requirements for what the
organization must do to manage processes
affecting quality of its products and services.
ISO 14001 gives the requirements for what the
organization must do to manage processes
affecting the impact of its activities on the
environment.
25. Environmental Management
System
Jamaluddin M – QMS Lead Auditor 24
ISO 14001 helps organizations to
implement environmental
management.
ISO 14001 is for environmental management. This means
what the organization does to:
minimize harmful effects on the environment caused by
its activities,
to conform to applicable regulatory requirements, and to
achieve continual improvement of its environmental
performance.
26. Hazard Identification, Risk
Assessment & Risk Control
Jamaluddin M – QMS Lead Auditor 25
• Conceptually similar to
environmental aspects and
impacts –target of management
program(s)
• Much more detailed than 14001
approach
• Assessment must address:
– routine and non-routine
activities
– all personnel, including
contractors and visitors
– facilities at the workplace,
whether provided by the
organization or by others
27. Hazard Identification, Risk
Assessment & Risk Control
Jamaluddin M – QMS Lead Auditor 26
• Methodology must be proactive
– in advance of process/equipment
changes
– allow engineering of hazard
controls during design
– implementation of controls as
change occurs
• Success requires strong
Management of Change (MOC)
procedure
28. Hazard Identification, Risk
Assessment & Risk Control
Jamaluddin M – QMS Lead Auditor 27
• Process overview
– identification of hazards
– evaluation of risks under current
controls
– evaluation of the tolerability of
residual risk
– identification of needed additional
controls
• People are involved
– significant risks must be
controlled
– individual behaviour is a
significant factor
29. Section 3
Jamaluddin M – QMS Lead Auditor 28
Integrated Management System (IMS)
• Concept model
30. Concept of integration
►ISO 9001:2008, ISO 14001:2004 & OHSAS
18001:2007 standards based on PDCA concept,
therefore having similar structure:
Policy
Planning
Implementation and operation
Performance assessment
Improvement
Management review
29
31. Integrated Management
Systems
Jamaluddin M – QMS Lead Auditor 30
Integrated Management system means
what the organization does to manage its
processes, or activities with combine
some standards requirements in order
that
its products or services meet the
organization’s objectives, such as
satisfying the customer's quality &
processes requirements,
complying to regulations, or
save environmental
Various Standards
One Standards
32. Integrated Management
Systems
Jamaluddin M – QMS Lead Auditor 31
To be really efficient and effective,
the organization can manage its
way of doing things by
systemizing it.
Everyone is clear about who is
responsible for doing what, when,
how, why and where.
Integrated Management system
provide the organization with an
international, state-of-the-art
model to follow.
33. Integrated is Processes, not
products
Both OHSAS, ISO 9001 and ISO
14001 concern the way an
organization goes about its
work.
They are not product standards.
They are not service standards.
They are process parameters.
They can be used by product
manufacturers and service
providers.
34. Session 4
◦ 8 Principles Managements
Jamaluddin M – QMS Lead Auditor 33
35. 8 Principles Management
(from ISO/TC176/SC2/WG15/N130 1997/05/29)
◦ Customer Focused
◦ Leadership
◦ Involvement of People
◦ Process Approach
◦ System Approach to Management
◦ Continual Improvement
◦ Factual approach to decision making
◦ Mutually beneficial supplier
relationships
34
36. Principle 1 : Customer Focus
35
Have we understood customer’s requirements ?
"Organisations depend
on their customers and
therefore should
understand current and
future customer needs,
meet customer
requirements and strive
to exceed customer
expectations".
37. Principle 2 : Leadership
36
"Leaders establish unity of
purpose and direction of the
organisation. They should create
and maintain the internal
environment in which people can
become fully involved in
achieving the organisation's
objectives.”
• being proactive and
leading by example,
• understanding and
responding to changes in
the external environment,
• establishing a clear vision
of the organisation's
future
• building trust and eliminating fear,
• providing people with the required
resources and freedom to act with
responsibility and accountability,
• inspiring, encouraging and recognizing
people's contributions,
• promoting open and honest
communication,
• educating, training and coaching people,
• setting challenging goals and targets, and
• implementing strategy to achieve these
goals and targets
38. Principle 3 : Involvements of
People
37
"People at all levels are
the essence of an
organisation and their full
involvement enables their
abilities to be used for the
organisation's benefit".
• accepting ownership and
responsibility to solve problems,
• freely sharing knowledge and
experience in teams and groups,
• deriving satisfaction from their
work, and
• be enthusiastic and proud to be
part of the organisation
39. The application of a system of processes within an organization, together
with the identifications and interactions of these processes, and their
management to produce the desired outcome, can referred to as the
“process approach”.
PROCESS
“set of interrelated or
interacting activities
which transforms
inputs into outputs
INPUT OUTPUT
RESOURCES
CONTROLS
PRODUCT
PROCESS
EFFECTIVENESS
Extent to which planned
activities are realized and
planned results achieved
PROCESS EFFICIENCY
Relationship between the result
achieved and the resources used
Principle 4 - Process
Approach
38
40. Identifying, understanding and managing interrelated
processes as a system contributes to the organization’s
effectiveness and efficiency in achieving its objectives
Process
A
Process
B
Process
C
Process
D
R R
R R
I
I
I
CC
C C
I O
I
I
O
O
O
I = INPUT
O = OUTPUT
R = RESOURCES
C = CONTROLS
Principle 5 - System approach to
management
39
41. Principle 6 – Continual Improvement
Plan: establish the objectives and
processes necessary to deliver results
in accordance with customer
requirements and the organization’s
policies.
Do: Implement the processes.
Check: monitor and measure
processes and product against
policies, objectives and requirements
for the product and report the results.
Act: take actions to continually improve
process performance.
"Continual improvement should be a
permanent objective of the organisation."
40
42. Principle 7 : Factual approach to decision making
41
"Effective decisions are based on the
analysis of data and information.“
• taking measurements and
collecting data and information
relevant to the objective,
• ensuring the data and information
are sufficiently accurate, reliable
and accessible,
• analysing the data and information
using valid methods,
43. Principle 8 : Mutually beneficial supplier relationships
"An organisation and its suppliers are
interdependent, and a mutually beneficial
relationship enhances the ability of both
to create value.“
42
• identifying and selecting key
suppliers,
• creating clear and open
communications,
• jointly establishing a clear
understanding of customers'
needs, improvement of products
and processes,
• sharing information and future
plans, and
• recognizing supplier
improvements and achievements.
