1.
Employee experience: heart of
the digital workplace
James Robertson, Step Two (@james_steptwo)
Denmark, February 2018

2.
Organisations are undergoing
a digital transformation

3.
We’re now able to deliver
great enterprise functionality

4.
But still staff are unhappy
with what they’ve got

5.
We have to do
more than this…

6.
www.steptwo.com.au
CreatedbyOnPointSolutions:
www.onpointsolutions.com.au

7.
The answer is to focus on the
digital employee experience

8.
www.steptwo.com.au
Hi, I’m James
Robertson!
I’m the founder of Step Two
(www.steptwo.com.au), a consulting
firm headquartered in Australia.
We’re one of the world’s intranet and
digital workplace experts (we don’t
sell or build solutions), and we’ve
worked with firms around the globe.
I’ve been in this space for 20 years.

9.
www.steptwo.com.au/store

10.
www.steptwo.com.au/iia

11.
Digital workplaces &
digital employee experience

12.
A digital workplace consists of the
set of tools, platforms and
environments for work.
@james_steptwo #IntraTeam18

13.
A great digital workplace consists
of a holistic set of tools, platforms
and environments for work,
delivered in a coherent, usable
and productive way.
@james_steptwo #IntraTeam18

14.
Digital employee experience (#DEX)
is the sum total of the digital
interactions between a staff
member and their organisation.
@james_steptwo #IntraTeam18
www.steptwo.com.au/papers/what-is-digital-employee-experience

15.
What is the value
of #DEX?

16.
Two ways of understanding
#DEX: time & space

17.
SpaceTime
Two lenses for digital employee experience (#DEX)
www.steptwo.com.au
Recruitment Onboarding Progression Departure
The digital employee experience throughout a staff member’s
career progression, from initial recruitment through to final
departure.
@james_steptwo #IntraTeam18

18.
Time Space
Two lenses for digital employee experience (#DEX)
www.steptwo.com.au
The digital workplace, providing
the tools, platforms and
environments that help shape the
digital employee experience.
Devices
& systems
Capabilities
Activities
Insights
Experiences
@james_steptwo #IntraTeam18

19.
Real world examples

20.
NNEPharmaplan

21.
NNEPharmaplan

22.
NNEPharmaplan

23.
AnthonyVeder

24.
Telstra
www.steptwo.com.au/products/telstra

25.
COWI

26.
COWI

27.
COWI

28.
Swisscom

29.
Swisscom
www.steptwo.com.au/products/swisscom

30.
Make it happen!

31.
1: Deeply understand
workforce needs

32.
• one-on-one staff interviews
• workplace observation
• contextual inquiry
• stakeholder discussions
• (surveys)
• (focus groups)
www.steptwo.com.au/papers/kmc_needsanalysis
Modern field research techniques

33.
2: Push the conversation
up a level

34.
“Sarah’s first day at work”
A story about the future of
intranets (in 2015)
MARCH
2010

35.
www.steptwo.com.au/products/week-digital-workplace

36.
www.steptwo.com.au/products/week-digital-workplace

37.
www.steptwo.com.au/products/week-digital-workplace

38.
3: Take the lead in your
digital employee experience

39.
Swisscom

40.
Swisscom

41.
4: Walk the talk!

42.
Projects
Strategy
Vision
6 months 12 months 18 months
www.steptwo.com.au/papers/plan-path-using-digital-workplace-radar

43.
Swisscom
www.steptwo.com.au/products/swisscom

44.
5: Build momentum for
further change

45.
6: Take every (small) opportunity
to improve your #DEX

46.
There’s great stuff at this conference,
so make sure you enter next year:
www.steptwo.com.au/iia/enter

47.
Real change is happening in
your digital workplace

48.
Dream big, but
deliver often!

49.
Thank you!
James Robertson, Step Two
www.steptwo.com.au
jamesr@steptwo.com.au
Twitter: @james_steptwo