Future of Business Process Management, Challenges and Best Practices

1. FWD THINKER KEYNOTE ON BUSINESS PROCESS APPS

2. Jamil Haddadin
http://twitter.com/jamilhaddadin http://linkedin.com/in/jamilhaddadin http://jamilhaddadin.com

3. Who am I?
Who are you? Why I am here?
New Market
Trends
Challenges
Analyze
The Killer Tool
Best Practices

4. WHO ARE YOU?

6. WHY I AM HERE
I will not talk about K2 nor SharePoint!
Share some great ideas about BPM!
Help you to automate your business processes

7. WHY DO WE AUTOMATE MANUAL PROCESSES
Improve
Visibility
Improve
Experience
Reduce
Cost
Business
Consistency
Increase
Efficiency

9. 1- BUSINESS ACCELERATION
• Business is accelerating
• Customers are impatient
• Market is unforgiving

10. 2- TECHNICAL DECISION MAKING
• Business Users are making
more decision
• Business users don’t wait IT
to catch up!
• Business users are more
techy

11. 3- MOBILE
• Everyone has a mobile
• Mobiles are different
• Mobility support is not an
option anymore.
Source: http://money.cnn.com/

12. 4- DATA DRIVEN DECISION
• BI & analytics are at the top
• Multiple device support
• Regardless of the source!

13. 5- CLOUD
• It is coming, coming &
coming.
• Hybrid support
• Government / business

15. FACT
Struggle
Business
Challenges
Implementation
Challenges
“… 80% of companies struggled to match
processes to workflows …”
Source :AIM 2013 Intranet Survey

16. BUSINESS CHALLENGES
Missing the right business user
Manual processes has poor documentation
IT is not process engineering

17. IMPLEMENTATION CHALLENGES
Slow to develop & cope with changes
the less effort, the
faster and more
powerful you will be
Everything should be
made as simple as
possible but not
simpler
Very Complex OR Very Simple
Limited tools
Difficult to Test
Distributed Application

19. EXAMPLE

20. WorkflowForms
Data Reports

21. WorkflowForms
Data Reports
Themes
MobileVersioning
Validation &
Rules
Controls
Views
Integration

22. WFroms
Rich Workflow
Patterns
Task
Management
Integration
Task Assignment
Data
Escalations
Management
Security
Versioning Scalability
Rules

23. Workflow
Data Abstraction Composite
Objects
Reusability Workflow
Forms Cloud

24. Data
OOB Reports Workflows
Forms
Data
Business Insight Events &
Notifications

25. Reports

27. RUN
Automated
Processes
Deliver work
Make better
decisions faster
BUILD
No code option
Change quickly
Reuse
A BUSINESS APPS PLATFORM
+ + =
SPEED

28. EASE
RUN
Intuitive UX
Aggregated data
Tailored for devices
BUILD
Appropriate tools
Business
collaboration
Prebuilt assets
A BUSINESS APPS PLATFORM
+ + =

29. POWER
RUN
Apps that scale
Complex processes
Real time reporting
BUILD
Span systems
Custom to your
business
Best practices
A BUSINESS APPS PLATFORM
+ + =

30. COST
RUN
Better, timely
decisions
Task automation
Compliance
BUILD
Lower cost app
delivery
Use existing systems
Change without high
cost
A BUSINESS APPS PLATFORM
+ + =

32. BPM BEST PRACTICES
Don’t automate un-engineered processes
Business user is your co-developer
Out of the box
Think business
Start Simple & be agile