Test Tech 2011 Overview

Test Technology, Inc.

4 East Stow Road Marlton, New Jersey 08053, USA
Phone: 856-596-0900 www.testtech.com

Who We Are

TestTech provides repair and logistics solutions for companies
seeking to receive the best service and highest value from their
supply chain
Unique solutions for each client’s needs
Proven 25+ year track record
Easy to work with
Enable partners to focus on their core competencies
Increase in productivity
Decrease costs
More productive supply chain
Highest possible value
4 East Stow Road Marlton, New Jersey 08053, USA Phone: 856-596-0900 www.testtech.com

What We Do

Depot Repair
Product Refurbishment
Triage & Screening
End of Life Product Management
End of Life Product Management
Logistics Services
Fulfillment and Kitting
Fulfillment and Kitting


Depot Repair

Flexible Repair Solutions:
Flexible Repair Solutions:
Latest to Legacy Products
High Volume to High Mix
Lean Methodology gy

In House Test Development Team
In‐House Test Development Team
Rapid response engineering team
Component Level Repair – SMT, BGA, RF
Refurbishment to Like New
Refurbishment to Like New
RoHS 6 of 6 Compliant


High Tech Focus

Telecom ‐ Analog, Digital, Wireless, IP
g, g , ,
GPS ‐ Cell phone locating for 911
Navigational Devices
Networks ‐ R
N k Routers, Modems
M d
Peripherals ‐ Monitors, Printers
Power Supplies ‐ UPS, etc…
pp ,
Gaming – Touch Screen Video, Slot Machine
Interface cards, Game Systems
Computing Servers, Thin Clients, Laptops
Computing – Servers, Thin Clients, Laptops
Consumer Electronics


Logistics Services

Forward Logistics & Fulfillment
Reverse Logistics
Repair/Return Service
Inventory Management
Advance Replacement, Like‐for‐Like
and Same Unit Repair Services
and Same Unit Repair Services
Cross Docking
/ y g/ pp g
Reclamation/Recycling/Scrapping
Expedite Services
y pp
Out of Warranty Support

Reverse Logistics Programs

High
g
Vendor Managed
Inventory
NAL
PERATION
SAVINGS
S

Defective
Management
OP

Repair &
Return

Low INVENTORY SAVINGS
INVENTORY SAVINGS High

Single Touch Reverse Logistics


Information Systems

ERP System – Microsoft Dynamics‐NAV
E‐Commerce Enabled – EDI, XML
Fully integrated Warehouse Management System

PRISM – Technical Data Collection
Technical Data Collection
Unlimited Insight into Your Products’ History
Collected Real Time in Repair Cells
SQL Database
SQL Database
Customized Templates by Customer/Product Grouping:
Serial Number
Looper – MROC
Warranty
Symptom
DOA Data
Test data
Components replaced
Invaluable Feedback to Your Engineering & Quality Groups

Communications & Visibility

Reporting SQL Reporting Services
Reporting – SQL Reporting Services
Customized Reports –Trending, Drill Down
Subscription Service
Excel, HTML, PDF, XML formats
Charts‐ P
Ch Pareto, Bar, Pie, etc.
B Pi
Lookups
SSL VPN

Data Exchange
Native Microsoft‐Nav
XML, Excel, Text
Vantage Point EDI for NAV
XML, EDI


Our Customers

The trademarks above are registered trademarks ofNew Jersey 08053, USA
4 East Stow Road Marlton, the respective companies. All rights reserved.

Our Strategic Location

Located 15 miles outside Philadelphia
Densely Populated
Heavy Installed base of Electronic Equipment
Freight Optimization
Marlton, NJ 80,000 sq ft

Technical Talent readily available

TestTech

Lumberton, NJ 40,000 sq ft

US Population Density

RightShoring

When Comparing Repair and Support Alternatives:
Look at Total Cost of Support
Look at Total Cost of Support
Landed Costs
Cost of Quality
Yields, DOAs, Loopers
p
Customer Sat
Product Complexity
Flexibility to Changes in Customer Demand

Potential Advantages of RightShoring:
Improved TAT
Lower Inventories
Lower Freight Costs
Faster Reaction to Changes in Demand
Lower Carbon Footprint
Closer Proximity to Engineering/Product Support
Closer Proximity to Engineering/Product Support
4 East Stow Road
Faster Recovery Times
Marlton, New Jersey 08053, USA

Our Commitment to Quality

ISO 9001:2008 Registered Facility
ISO 9001:2008 Registered Facility

Registered and in Compliance since 1994

Quality System:


Lean Continuous Improvement

Value
Look Through the Eyes of the Customer
Eliminate Non Value Adding Activity

Manage by Value Stream
Manage by Value Stream
SUPPLIERS TESTTECH CUSTOMER END USER
TOTAL VALUE STREAM

Flow‐ Continuously transform value without stopping
Pull ‐ Produce what Customer wants when they want it
Perfection
Deliver Exact, Customized Customer Value
Continuous Improvement
C i I
Empowered Workforce

What’s In It For You?

Typical Benefits Received by TestTech customers
include:


It’s All About the Value!

We’ll Partner with You to:

Reduce Your Returns
DOAs
Loopers
NTFs

Extend Your Product Life Cycle

Improve Your Customers Experience
Improve Your Customers’ Experience

Protect Your Brand!


Test Tech 2011 Overview

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