3. 04 Business pains
05 Client gains
07 Sharpen your business with
industry-focused solutions
08 Your business processes and
how we support them
10 Our services
11 About Deltek
Enterprise Know more.
Do more.
Solutions for
Professional
Services
Organisations
deltek.com
4. 04 Enterprise Solutions for Professional Services Organisations
Business pains
Know more. In any professional services firm, For decades, we have provided
Do more. certain factors are critical to the enterprise solutions that deliver the
overall success of the business. If the actionable insight, clarity, and control,
Profit more.
objectives related with these factors which professional services firms
are not achieved, the organisation need to drive their business forward.
stands little chance of success. This collaboration has given us in-
depth knowledge of the professional
services space, and enables us to
provide expert advice to help you
know more and do more.
Getting the right clients on board, and improving profitability
on each client
Leveraging and growing your talents
Spotting under- and over-utilisation in time to act
Being in control of project deadlines and deliverables, and having full
visibility of project profitability
Balancing your portfolio of products and services proactively
Capturing and sharing knowledge across your business
Freeing up working capital from your operations
Having efficient internal processes to ensure that you can do more
Ensuring that daily management and decision-making are based on facts
5. Enterprise Solutions for Professional Services Organisations 05
Client gains
“Deltek’s solutions drive near ”Deltek’s enterprise solutions allow Know more.
real-time visibility into how our us to share competencies and Do more.
company is performing. This leads facilitate international cooperation. Grow more.
to better, more proactive business We believe that by selecting and
decisions. All in all, the solutions recommending Deltek, we have laid
add tremendous value for our the foundation for further growth
organisation.” and collaboration.”
Bret Tushaus, Director of Information Christophe Merckens, CIO for Devoteam
Technology with Eppstein Uhen Architects
“It was an easy decision for us to
“Essentially, the project management turn to Deltek for our new resource
software has integrated all of our management solution. We already
critical project, client and contact had a good working relationship with
info into a single database.” Deltek, and we knew they would
Connie Haakinson, Operations Administrator come up with a strong resource
for Durrant management solution that would be
closely integrated with the rest of
our service value chain.”
”Deltek’s enterprise solutions have
Annemieke Blank, Traffic & Operations
been one of the major factors Manager, LBi Lost Boys
allowing our employees to increase
focus on profitability and working
capital.”
Flemming Bligaard Pedersen, CEO for Rambøll
6.
7. Enterprise Solutions for Professional Services Organisations 07
Sharpen your business
with industry-focused
solutions
Deploy best-practice processes At Deltek we are privileged to work with some of To prepare your
Many Professional Services companies have the very best professional services businesses company for future
trimmed their operations significantly over the in the world. Those with the best-run practices.
last few years. At a time when every cent must Deltek has delivered successful enterprise growth and efficient
be spent wisely and meticulously accounted solutions to thousands of Professional Services workflows, make
for, it is critical that your business has the right businesses across the world for almost three sure you invest in
tools at hand. decades. It’s the only thing we do – it’s what
To sharpen your business, it is crucial that defines us. We are, ourselves, a Professional an industry-specific
you deploy an enterprise solution uniquely Services business. enterprise solution
designed for your industry. Your solution should customised for your
have the laser focus you need to run your Sharpen your business
business according to the best practices of To prepare your business for future growth particular industry.
your industry. and efficient workflows, make sure you invest
in an industry-specific enterprise solution > Read more.
Know more, do more customised for your particular industry. deltek.com/industries
The professional services industry is facing Professional Services organisations
increasing pressures in areas like client and need a scalable, efficient and industry
project profitability, cash flow efficiency, specific enterprise solution to strengthen
client demand for full transparency into every the brainpower and creativity on which they
hour invoiced, and smooth integration of were originally founded. That will provide your
acquisitions. company with the necessary laser focus to
This requires a new level of control and up- sharpen your business – now and in the future.
to-the-minute, fact-based decision-making.
And this drives the need for you to deploy the
best-practice processes of your industry –
supported by information technology.
When you know more about
your business you can do
more with your business.
8. 08 Enterprise Solutions for Professional Services Organisations
Your business processes
and how we support them
“With increased focus Win more Optimise more
on getting hours billed Sales managers know which clients deliver your HR managers can support the individual career
bottom line, and which ones do not. This helps development of your entire staff through an
as soon as possible, them focus on bringing you the right business. auditable, controlled HR process that tracks
we were pleased to Sales reps can easily quote for new business goal setting, skills development and results.
see that in April, 100% in the context of past pricing and business This promotes a culture of high performance
performance, and they know what it costs and accountability.
of hours was invoiced you to win the business you get. Up-to-date Resource managers can match your
in the current month. résumés of any employee can be pulled long-term project pipeline against your
Not only does this automatically and attached to quotes – easily planned capacity and collective skill set, to
and effectively. effectively support your strategic and tactical
improve our cash Account managers can track all ongoing recruiting, subcontracting and organisational
flow, it also makes activities on their clients across departments, development.
our monthly revenue or even across business units. This helps
improve both client service and internal
figures more accurate coordination.
as they are based on
actual billed hours.”
Manage
Hans Wolfhagen, Director Win Optimise Deliver Know
and
of Business Operations, more more more control more
Technia more
9. Enterprise Solutions for Professional Services Organisations 09
Deliver more Your entire organisation will benefit from “We save many
Project and Account managers can control efficient back-office processes that effectively administrative hours
project progress and financials by unifying support your business with seamless workflows
all key elements of project governance with between front-office and back-office staff. You every month, get our
financial project control. They can proactively will also have full control of your key audit and money from clients
manage project deadlines, and effectively track access controls. much faster, and
project changes to secure high margins. They No matter if you are a company of 50
always know actuals versus project estimates, employees without a dedicated IT staff, or a have fewer write-offs
and as they know best which items are ready for global operation with 20,000 employees, you on clients due to
invoicing, they can initiate the process as early can effectively scale your Deltek solutions to the improvements
as possible. match your changing business needs.
Project managers can suggest staffing of made to our invoicing
projects based on a view of skills and workload Know more process.”
across the entire organisation. Resource Business managers can get an overview of
managers can spot under- and over-utilisation their business areas and service portfolios Louis Trad, Regional
in time to act. They can smooth out resource by tracking KPIs and capturing important Finance Director, Leo
deployment across business units and projects information about revenue splits, profits and Burnett MENA
to improve efficiency of your staff, and save key initiatives. They can then strategically
money on contractors. develop new service initiatives to help grow
All this improves project profitability and your business.
thereby your bottom line. Through increased collaboration and
knowledge sharing, Business and Line
Manage and Control more managers can help streamline the business,
Project and Finance managers can reduce and leverage past success to improve your
the time from delivery to cash collection, and business both when it comes to your finances
match vendor payables with client receivables and your know-how.
to free up working capital.
Finance managers can pull an accurate
company P&L at any time to consolidate all
ongoing project finances, including real-time
WIP. With full insight into project data they
can also reconcile accounts payable against
the appropriate project, which helps ensure
accurate project P&Ls.
10. 10 Enterprise Solutions for Professional Services Organisations
Our services
“We were actually able Consulting services Deltek University
to go live a few weeks At Deltek, our goal is to deliver the best One of the most important indicators of the
software solutions designed specifically for success of a software implementation is the
ahead of schedule Professional Services organisations. Meeting ability of employees to readily adapt to new
and 25 percent under that goal requires more than just delivering products and processes.
budget – a very rare unrivalled software to better manage project Education is the foundation for building
resources and project results. the necessary knowledge and skills to achieve
occurrence in our line After all, great software applied poorly this goal. Deltek University provides education
of business!” doesn’t help you achieve your business goals. to maximise your Deltek investment, and
Success requires that we also cultivate the minimise project risk. We have over two
Mez Corfield, Financial right level of expertise to help you apply that decades of experience of providing consistent,
Controller, The Red Brick software in the most appropriate ways for your high quality education, with a commitment to
Road industry and company-specific needs. make you successful.
> deltek.com/services • Implement solutions faster at reduced cost
• Mitigate project and business risks
“Deltek’s consultants Customer Care • Decrease support costs with faster
Effective and reliable customer care can make acceptance among users
really understand
all the difference in your ability to compete • Achieve operational excellence and growth
our business. They effectively and grow your business.
know precisely what At Deltek we realise that our success
we need, and during is mutual. Deltek’s experienced support > deltek.com/university
personnel, with more than two decades of
the implementation industry and client-side experience, utilise
process, unexpected Deltek’s advanced diagnostic tools and
changes are handled proven support procedures to identify and
isolate issues quickly, so that your systems are
well. The consultants consistently operating at high availability with
are gold for us.” minimal disruption.
Anni Sørensen, Financial > deltek.com/customercare
Director, envision
11. Enterprise Solutions for Professional Services Organisations 11
About Deltek
Deltek (Nasdaq: PROJ) is the leading global provider of enterprise software and information World Headquarters:
solutions for professional services firms, government contractors, and government agencies. United States
For decades, we have delivered actionable insight that empowers our customers to unlock their 13880 Dulles Corner Ln
business potential. Over 14,500 organisations and 1.8 million users in approximately 80 countries Herndon, VA 20171
around the world rely on Deltek to research and identify opportunities, win new business, optimise 800.456.2009
resources, streamline operations, and deliver more profitable projects.
Deltek – Know more. Do more.® Regional Offices:
Australia
Customers Tel: +61 8 8112 1200
Our customers range in size from small businesses to very large enterprises, and represent a wide
range of industries including professional services, government contractors and government Belgium
agencies. The strength of our customer service, and the quality of our customer base is Tel: +32 (0) 2 709 2191
demonstrated by the fact that approximately three-fourths of our license revenue is generated
from existing customers. A sample list of our customers includes: Denmark
Tel: +45 35 27 79 00
• Architecture/Engineering – Arcadis, Eppstein Uhen, HOK, Hill International, R.J. Burnside,
TKDA, URS Nederland
Tel: +31 (0)20 347 3080
• Government Contracting/A&D – Boeing, BAE Systems, CACI, Camber Corporation, CSC, CTC,
L-3 Communications, Lockheed Martin, Orbital, SAIC, Teledyne Brown Engineering
Norway
• Project Manufacturing – AGT, Magneti Marelli, Northrop Grumman, Sperry Marine, Teledyne Tel: +47 22 01 38 00
Scientific & Imaging, Telephonics Corporation
• Consulting – ACI, Bearing Point, Durrant, Optimation Technology, The Pragma Corp., SRA Sweden
International, Unisys Tel: +46 (0)8 587 077 00
• Nonprofit – The National Fish & Wildlife Foundation, National Democratic Institute, RTI
International United Kingdom
1 Warwick Row
• PR/Marketing – Hill & Knowlton, Millward Brown, Ogilvy, Omnicom Group, Leo Burnett MENA Tel: +44 (0)20 7518 5010
• Accounting – Deloitte, Grant Thornton, KPMG, PricewaterhouseCoopers, RGL Forensics
70 London Road
Tel: +44 (0)20 8843 7000
deltek.com
info@deltek.com
