The document discusses how social media will impact the future of retail. It notes that consumers may not like brands personally but engage with them to get coupons. The future is meant to focus on building relationships rather than just shelf space. Effective marketing requires considering all channels together rather than individually and using strategic thinking to create coherent programs that don't overwhelm consumers.
26. Closing it out
• Don’t look at your marketing in a vacuum
• Marketing fragmentation causes consumer
ADD
• Strategic thinking can lead to better more
effective programs
JA COLLEGE DROPOUTSURVIVOR OF THE DOTCOM BUSTMOST PEOPLE KNOW ME FROM MICROSOFTRUN SEO/SEM AND SOCIAL COMMERCE
Thanks to the proliferation of Web and mobile technologies, commerce is evolving from a multi-channel effort for businesses to a more holistic one that takes place across multiple devices or consumer touchpoints. Emerging in the place of traditional multi-channel commerce? Agile commerce.