The document discusses leveraging conversational interfaces like Alexa and Google with telecommunications products and services. It proposes building an API ecosystem to plug into these interfaces to enable new product experiences and use cases. The ecosystem aims to be reusable, flexible, easy to use, reliable, secure, and customer-centric. Examples are given of TELUS' existing integration with Google Assistant and the growing market for voice assistants in various sectors like security, energy, and entertainment.

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TELUS | The future is friendly
Conversational Interfaces:
Leveraging Alexa & Google with
Telco Product and Services
Piyush Gaur - Product Manager, TELUS
Omer Shaaeldin - Product Manager, TELUS

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API Ecosystem | Plug & Play
Extend services
Governance
Customer-centric
Enable Innovation
● Reusability + Flexibility
● Ease of Use
● Reliability
● Security
● Governance
● Enable new use cases
Gateway Construct

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API Ecosystem | A Visualization
Continuous enablement across a variety of use cases

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Product Experiences

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Conversational Interface | Market & Ecosystem

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39%
TELUS customer base with Google Assistant
Accessories
Third party accessories are growing in market, supporting
voice assistants
70%
of US market share
Conversational Interface | Market & Ecosystem

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Conversational Interface | Market & Ecosystem
Security
Energy
Entertainment
Connectivity
Voice Interface
Health / wellness Comfort

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Conversational Interfaces | Demo

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Learnings

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Conversational Interfaces |