1. Quantum Leap Performance Solutions
- partners in progress!
Company Profile

2. Quantum Leap Performance Solutions (QLPS), is the flagship Venture of the Quantum Leap Group of Companies.
QLPS is a Specialized Learning Solutions Partner for Organizations. Over the last 5 years, QLPS has worked with over 75
credible Corporate Organizations to uncover their Human Potential for achieving Excellence and Growth.
QLPS is a Learning Organization and our Team engages in Continuous Up-Skilling and Re-invention which ensures that we
are moving with times, challenging ourselves and providing the most Relevant and Cutting-edge solutions to our Clients.
Our Vision:
To be a Globally trusted Learning Partner for Corporate Organizations, providing solutions that are holistic, relevant and
generate High Performance.
Other Companies of the Quantum Leap Group:
• Elixir Human Capital Solutions – A Talent Acquisition Partner for International Organizations!
• Dreamcraft Events & Entertainment – An Event Management and Brand Activation Solutions Company!

3. PACE (Performance Acceleration & Competency Enhancement) Programs
• SERVE Management for Managerial Competency Development
• ABC Leadership for People Management and Team Building
• Step Up for 1st Time Managers
• Business Game for Project Performance Enhancement
• Values Operationalization
• Competency based Training System Design & Delivery
Functional Excellence Behavioral & Soft Skills
• for Sales • Outbound Team Building
• for Customer Support • Business Communication
• for HR Skills • Personality Development
• for Trainers & Coaches • Personal Effectiveness Programs

4. Diagnosis Stage
Requirements Gathering Data Gathering Data Analysis Data Clustering
Design Elements
Job Role Analysis for Competency Mapping & Experiential Learning to facilitate Skill
Context based Learning to facilitate Paradigm
Identification of Developable Behavioral Development via Role Plays, Mock Practice,
shifts in Motives & Self-Image
Indicators Case Analysis and FGD’s
Delivery Process
Training / Coaching / Outbound On-the Job Feedback &
Assessment Data Review
Learning / On-the Job Learning Assignment Coaching
Delivery Effectiveness Measurement Modes
BARS (Behavioral Data Audits using On-the Job Assignment
KRA Impact Psychometric Tools
Anchored Rating Scale) Competency Indicators Evaluation

5. 1. SERVE Management for Managerial Competency Enhancement
◦ for Senior Managers, Project Managers and Process Managers
Follow Up
 S – Stretch Ideas
 E – Engage People
 R – Responsibility for Results & Relationships C E
O N
 V – Values in Action
M H L
 E – Effective Planning & Decision Making P A A
2. ABC Leadership for People Management & Team Building E N B
T C S
◦ for Team Leads, People Managers and Team Builders
E E
 A – Accountability for Results and Standards N M
 B – Belonging for Relationships and Cohesiveness C E
Y N
 C – Creation for Continuous Improvement & Proactive Thinking
T

6. 3. Step Up Management for 1st Time Managers
o To equip First Time Managers and Leaders with the Foundational Management and Leadership Skills
4. Business Game for Project Performance Enhancement
o Business Game is a unique application of Team Coaching wherein Projects are designed as a Game and participants
as Players thus creating an Engaging Experience for on-the job Learning and Performance Enhancement.
5. Values Operationalization
o To facilitate creation of Values that are Real for the People of an Organization and then build teams with Values as the
foundational Language that generates High Performance.

7. 6. Competency based Training systems Design & Delivery
o Stage 1: Competency Mapping – Creating Competency definitions based on the Organizational Context and Nature of
Business for each Job Family and clustering it into a Competency Map
o Stage 2: Competency Assessment – To evaluate the current standing of the Organizations’ Human resource on the
Competency scales and arise at the Training & Developmental needs of the organization
o Stage 3: Competency based Learning Design & Delivery
o Stage 4: Training Effectiveness Evaluation

8. 1. For Sales
For B2B Sales, Retail Sales, B2C Sales, Outbound Call Center
a) Sales Paradigm Training – for Foundational Sales Attitude & Skill development
b) Sales Process Training – for Product integrated Sales Skills development
c) Breakthrough Sales Project – for Performance Enhancement in achieving Sales Targets
d) Key Account Management – for Development of Account building skills
e) Customer Relationship Management – for retaining Customer Loyalty and enhancing Client Value
2. For Customer Support
a) Customer Service Superstar – to enhance Customer Service Attitude and develop Foundational and Advance Skills in
Customer Service
b) Culture Sensitization – to calibrate Customers from different demography's and match Customer’s Attitudes,
Behaviors and Preferences
c) Customer Service Quality Management System
i. Customer Service Competency Mapping & Benchmarking
ii. Customer Service Quality Auditing and Coaching

9. 3. For HR
a) Competency based Interviewing skills - To enable participants to understand what competencies mean in the
Organizational context and develop proven skill sets to interview and find the most suitable candidate for their
organization.
4. For Trainers & Coaches
a) Competency based Learning and Development Practitioner
b) Coaching Skills – Level 1 & Level 2
c) NLP based Training & Coaching
d) Train the Trainer

10. 1. Outbound Learning Programs
For Teams, Organizations, Inductions, Offsite and Leadership Development
a) Team Connect – An Outbound Team Building Program
b) Ignite – A Leadership Boot Camp
2. Business Communication Programs
a) Performance Communication - A Business Communication Course
b) Powerful Presentations - A Presentation Skills Course
c) Email Writing Skills
d) Global Professional – A Business Etiquette Workshop
e) English Lab – An English Proficiency Enhancement process
f) Voice & Accent Training

11. 3. Personality Development Programs
a) P.O.I.N.T Performer – An Outbound Personality Development Program
b) Lifetime – A Transformational Workshop
c) Emotional Intelligence
4. Personal Effectiveness Programs
a) Heart & Hand – An Interpersonal Relationships Program
b) “HEAD”ing Forward – A Creativity Course
c) Focus Acceleration – A Planning, Time and Stress Management Program
d) Think Win-Win – A Negotiation Skills Program
e) Feeding Forward – A Feedback Skills Workshop

12. 1. The 5 Dysfunctions of a Team Assessment
2. The Trimetrix Axiology Assessment – Behaviors, Motivators and Competencies Assessment
3. BARS (Behaviorally Anchored Rating Scale)

13.  Our Methodology
 Structured, Scientific and Process Driven
 Job Role Specific Design & Delivery Focus
 Clear ROI
 Our Scalability
 We have an Operational base in Bangalore (South Zone) & Gurgaon/New Delhi (North Zone) with Full-time
Trainers & Coaches on our Payroll
 We have Empanelled Experts in 9 cities across India i.e. Bangalore, Chennai, Hyderabad, Pune, Mumbai,
Ahmadabad, New Delhi, Chandigarh and Kolkata.
 Our Specialist Approach
 4 Committed & Credible Coaches on our Payroll: for our PACE Program Series
 7 Impactful & Engaging Trainers on our Payroll: for our Functional Excellence Series, Behavioral & Soft Skill Series
 30 Experienced & Empanelled Circle of Experts: from Insurance, Retail, IT, BFSI
 Our tie up as Client Partners for Bangalore & New Delhi with Erickson Coaching International, India (One of the
Top 3 Coaching Companies in the world since 1980 with a presence in over 33 countries) for Senior Management
Leadership, Mentoring & Coaching Programs

14. Breakthrough Results achieved by CAE Simulation Breakthrough Results achieved by Sudhir Papers Ltd:
Technologies Pvt. Ltd.:
• Increase in Revenues: 51.74%
• Schedule Compliance: Increased by 27%
• Quality: Improved by 21% • Reduction in Process Cycle Time: 44.82%
• Communication Effectiveness: Improved by 23% • Reduction in Inventory: 48%
• Revenues: Increased by 30% • Increase in Production: 33%
All in the span of 3months! All in the span of 8months!
“Very powerful with simple and effective tools and “The enlightenment through the Quantum Leap
skills. Very practical, yet Extraordinary.” Concept is a path breaking approach for us from
Prasad Choragudi, Managing Director, our routine way of working & living”.
CAE Simulation Technologies Pvt. Ltd. Rajiv Gupta, Managing Director
Sudhir Papers Ltd.

15. Atria Convergence Technologies Pvt. Ltd. : Bharti Axa General Insurance Company Ltd. :
• Pre-Intervention: Call Quality Index was at a 2.8 out • Scope of Training: PAN India – 28 locations
of 5! • Nature of Programs:
• Objective was to enhance this by 40% in 5 months • Level 0 – General Insurance Product Trainings,
Inductions and Refreshers
• Post-Intervention: Call Quality Index was at a 4.1
out of 5! • Level 1 – Soft Skills Programs
• Level 2 – Behavioral & Functional Skills Programs
• Achievement of 62% enhancement in Call Quality of
• Level 3 – Leadership Programs
the Customer Support Team
• Average Training Effectiveness Index: 4.4 out of 5
All in the span of 5 months!
“Quantum Leap’s ability to manage scale and deliver quality
consistently has won our hearts. Your programs are Engaging
“Quantum Leap to me is the epitome of Commitment, and Insightful and your success lies in the fact that our
Excellence and Reliability.” participants keep coming back for more.”
Hita Hejmadi, Training & Development Manager, Vidya Jayachandran, Training & Development Manager,
Atria Convergence Technologies Pvt. Ltd. Bharti Axa General Insurance Company. Ltd.

16.  Our team members are certified in:
 6 Sigma Green Belt by American Society for Quality
 Psychometrician and Assessor (CAPM) from International Association of Applied Psychology
 Balanced Scorecard by Carlton Advanced Management Institute, USA
 Competency based Learning & Development Management by Carlton Advanced Management Institute, USA
 Learning Solutions Engineering, ACL Singapore
 Instructional Design, ACL Singapore
 Behavioral & Motivational Analysis by Target Training International, USA
 Results Coaching Systems by Franklin Covey, South Asia and accredited by ICF (International Coach Federation)
 ACC Portfolio by Erickson Coaching International accredited by ICF (International Coach Federation)
 Professional Coach by ICA (International Coach Academy), Australia
 NLP Practitioner and Master Practitioner from NFNLP, USA
 CADET (Creating and Developing Effective Teams) by TITANS International
 CHANGE LEADERSHIP by V-Team International, Malaysia
 Registered Organizational Development Consultant (RODC) certified by Indian Institute of Organizational Development (IIOD)
affiliated to Institute of Organizational Development (IOD), Florida USA
 Train-the-Trainer NLP by Neoway Academy
 Published a paper in “Innovative Teaching Pedagogy in Business and Management Education” with LaTrobe University,
Australia on the “GAME CREATION TEACHING PEDAGOGY”.

17. We have worked with:

18.  Global ITES Ltd.  Right Source Global
 HMT Ltd.  Rotary UDYOG – PIA
 24 X 7 Customer India Pvt. Ltd.
 IIHT Pvt. Ltd., Bangalore  RK Group
 ACT TV Pvt. Ltd.
 Indegene Lifesystems Pvt. Ltd.  Saini Impex Pvt. Ltd.
 Andaman & Nicobar IAS & Police Force
 Infineon Technology India Pvt. Ltd.  Sindhi Chamber of
 Avon Data Cables Pvt. Ltd.
 Jain Heights Structures Pvt. Ltd. Commerce
 Bharti Axa General Insurance Company Ltd.
 Jayem Logistics Pvt Ltd.  Southern Electronics Pvt
 Binary Spectrum Softech Pvt. Ltd. Ltd
 K2 Network Pvt. Ltd.
 CAE Simulation Technologies Pvt Ltd  Spheris India Pvt. Ltd.
 Klauz Specialities Pvt. Ltd.
 Capco India Pvt. Ltd.  Stylus Systems Pvt. Ltd.
 Kodiak Networks Pvt. Ltd.
 Cegedim Software India Pvt Ltd  Sudhir Papers Ltd.
 Komtech Plastics Pvt. Ltd.
 CISCO Systems Inc.  Synchem Pvt. Ltd.
 Kyocera-Wireless India Ltd.
 Center Stage, Bangalore  Talisma Corporation Pvt.
 Logica India Pvt. Ltd.
 Curam Software Ltd. Ltd.
 Macmillan Publishing Solutions
 Direct Dialog  Titan India Ltd.
 Mainstay Teleservices Pvt. Ltd.
 Dearbon Electronics Pvt. Ltd.  Tokai Rika Minda India
 Manipal E Commerce Pvt. Ltd. Pvt Ltd.
 Delta Electronics Pvt. Ltd.
 Mistral Solutions Pvt. Ltd.  Toyota Kirloskar Auto
 E Mids Technologies Pvt. Ltd.
 NDS Services Pay TV Technology Pvt. Ltd Parts Ltd.
 Encompass Events Pvt. Ltd.
 PCS Securities Pvt. Ltd.  Teleprospects Ltd., UK
 FI Design & Development Pvt. Ltd.
 People First – Bangalore & Chennai  Valtech India Pvt. Ltd.
 G. S. Limited
 Pontus Knowledge Solutions Pvt. Ltd.
 PRDC Pvt. Ltd.
 Rediye Solutions Pvt. Ltd.

19. Thank You!
info@quantumleap.co.in | www.quantumleap.co.in